1. Introduction
Almost 45% of time we spend in listening.
An essential management and leadership skill.
A process of receiving, interpreting and reacting to a
message.
Difference between listening & hearing

2. Types of Listening
Appreciative listening
Empathetic listening
Comprehensive listening
Critical listening

3. Traits of a Good Listener
Being non-evaluative
Paraphrasing
Reflecting implications
Reflecting hidden feelings
Inviting further contributions
Responding non-verbally

4. Active Versus Passive listening
Show keenness
Expressions
Alertness
Questions
Not neglecting physical aspects
Valid reason for criticism

5. Implications
Good listening helps you to take better decisions and
make better policies in organization.
On the contrary lack of proper listening can lead to
embarrassing situations because of a gap in
coordination and understanding.

6. Tips for Effective Listening
 DO’s
 Be mentally prepared to listen
 Evaluate the speech not the speaker
 Be unbiased to the speaker by
depersonalizing your feelings
 Fight distractions by closing off
sound sources
 Be open minded
 Ask questions to clarify and not to
overshadow intelligence
 Paraphrase from time to time
 Send appropriate non-verbal signals
time to time
 Don’ts
 Not to pay undue emphasis on
vocabulary as you can use the
context to understand the meaning
 Not to pay too much attention to the
accessories and clothing of the
speaker
 Not to prepare your responses while
the speaker is speaking
 Avoid preconceptions and
prejudices
 Not to get distracted by outside
influences
 Not to interrupt too often
 Not to show boredom

7. Conclusion
You do not listen with just your ears. You listen with
your eyes and with your sense of touch. You listen with
your mind, your heart, your imagination. (Egan
Gerard)
A good conversationalist is popular, a good listener
even more so. Talk only if you have something to say.