XM^online is an enterprise cloud BSS solution that helps service providers with different customers and business models monetize any type of services in real time. Business support system allows to start using new products faster, provide improved customer services more efficiently and launch high response advertising campaign. XM^online BSS system helps accelerate business growth and makes it better prepared for future business challenges. Visit our site xm-online.com

1. Comfortable customer management
FOR DIGITAL SERVICE PROVIDERS

2. Comfortable customer management for digital service providers 2
Who Needs XM^online?
Communication
service
providers
Utility
services
B2C
services
Digital service
providers
Financial
services
1000+customers
size

3. Comfortable customer management for digital service providers 3
The Challenge
of Customer-centric Approach
When you provide services to 10 customers,
you know everything about them. You can easily
track their data and make the right personalized
offer to each of them at the right time.
IF THE NUMBER OF CUSTOMERS
GROWS QUICKLY
HOW DO YOU GUARANTEE QUALITY OF SERVICE?
?

4. Comfortable customer management for digital service providers 4
XM online formula of high-
end customer service value
Product & Price
Variations
Every formula component helps you deliver your
services more efficiently.
Doing automation of every part you help your
customers stay cared engage and satisfied.
With XM online you have great capabilities at
affordable cost and lets you focus on your business
growth worry-free.
Support & Problem
Resolution
Service Ordering
Channels
Billing &
Collection
Partner
Relationships
Operational
Excellence
Customer Engagement
& Loyalty
YOUR
CUSTOMER
SERVICES

5. Comfortable customer management for digital service providers 5
Product & Pricing Catalogue
Make your service
look personal for each
consumer
Create product
packages at the right
price at the right time
Introduce offers
instantaneously
Easily maintain the
product catalogue
1

6. Comfortable customer management for digital service providers 6
Customer Engagement & Loyalty
Help to customer to get
maximum benefit of your
service
Implement your campaigns without
technicians involved
Enrich customer
experience through
timely offers
2

7. Comfortable customer management for digital service providers 7
Billing and Collection
Prepaid, postpaid and convergent charges –
in real time
Pro-rating, recurrent services, and shared
balances & bonuses
Pre-integrated payment channels and
collection management
Manage agreements, invoicing and credit control
+
3

8. Comfortable customer management for digital service providers 8
Partner Relationships
Trackable and consistent
agreements, invoices and
settlements with your partners
Real-time operational
statistics
Revenue sharing and
remuneration adaptable to
your customer needs
4

9. Comfortable customer management for digital service providers 9
Support & Problem Resolution
Handle customer requests through
resolution scenarios
Keep consistent customer view
Keep track of all the customer
interaction history
5

10. Comfortable customer management for digital service providers 10
Service Ordering Channels
Centralized management
of every customer
communication channel
Enrich your customer
relationship with the
power of social media
6

11. Comfortable customer management for digital service providers 11
Operational Excellence
Up to 99.6 %*
service availability
Feel safe and secure with
redundant cloud platform
with high availability
24/7 platform support
and maintenance
Easily integrate third-
party cloud services
* depends on customer needs
7

12. Comfortable customer management for digital service providers 12
What XM^online Can Do For Your Business?
Introduces new
activities and price
plans 80%-90% faster
5%-10% churn
reduction
Optimizes the
customer effort
score
Increase revenue
by 2% to 4%
Reduces introduction of
new packages from one
week to a day
The boost of
service usage
OPERATIONAL
benefits
BUSINESS
benefits

13. Comfortable customer management for digital service providers 13
CONTACTS
https://xm.icthh.com xm@icthh.com