1.
Thoughts on internal
communication
Collated by Rachel Miller
Internal communication and social media
strategist @AllthingsIC
www.allthingsic.com
Version one. Published September 2013

2.
A collection of thoughts to
inspire, spark ideas and
encourage you in your
internal communications.
Enjoy!
Version one. Published September 2013

3.
We often refuse to accept
an idea merely because the
tone of voice in which it has
been expressed is
unsympathetic to us
Friedich Nietzche

4.
We all have an opportunity
to learn in everything we do
Louis V. Gerstner

5.
Internal comms should not
be the poor relation to PR,
nor should it be seen as not
as important
@JenniWheller

6.
‘Information’ and
‘communication’ signify
different things. Info is
giving out; communication
is getting through
@steve_murg

7.
Experience is simply the
name we give our mistakes
@steve_murg

8.
Never a failure, always a
lesson
@DanielArda

9.
First learn the meaning of
what you say, and then
speak

10.
Don’t view communication
or social media as something
you do to employees,
but for and with them
Rachel Miller @AllthingsIC

11.
Nobody can go back and
start a new beginning,
but anyone can start today
and make a new ending
@BrianSolis

12.
Not saying anything
often says it all
@SusieGMay

13.
People don’t resist change.
They resist being told to
change
@a_mitchinson

14.
It’s all about timing
@jenniwheller

15.
Trust employees to do the
right thing, rather than
assume they will do the
wrong thing
Rachel Miller @AllthingsIC

16.
Your colleagues are smart
and can see through the spin.
Don’t underestimate the
power of honesty
@DanaLeeson

17.
The meaning of your
communication is the
response you get
@SusieGMay

18.
Comms pros are mightier
than the swords of advertisers
@JenAndersson1

19.
Good communication is
hard work
@IamChrisDuncan

20.
Beware of false knowledge;
it is more dangerous than
ignorance
@steve_murg

21.
To listen well is as powerful a
means of communication and
influence as to talk well
John Marshall

22.
Communication is nearly
always set in the context of a
relationship between
individuals or entities
John Smythe

23.
The greatest problem with
communication is the illusion
it has been accomplished
George Bernard Shaw

24.
Social media provides an
incredible opportunity for
internal communicators to
assert their knowledge. All public
relations programmes should
start with internal audiences
@wadds

25.
Internal communications -
it's not what you say,
it's what they hear!
@Murielvdm

26.
If you accept it, you have
to expect it
@JenniWheller

27.
Raise your words,
not your voice.
It is rain that grows flowers,
not thunder
Rumi

28.
Being ignorant is not so much
a shame, as being unwilling
to learn
Benjamin Franklin

29.
When the trust account is
high, communication is easy,
instant, and effective
Stephen R. Covey

30.
Don't use words too big for the
subject. Don't say infinitely
when you mean very; otherwise
you'll have no word left when
you want to talk about
something really infinite
C. S Lewis

31.
The more that you read, the
more things you will know.
The more that you learn, the
more places you’ll go
Dr Seuss

32.
Effective internal communication
puts the employee at the centre of
the organisation. Genuine, honest,
two-way dialogue forms the basis of
effective, strategic, practice
Kevin Ruck

33.
When we change the way we
communicate, we change
society
Clay Shirky

34.
Being ignorant is not so much a
shame, as being unwilling to
learn
Benjamin Franklin

35.
You’re aiming for employees to
feel ‘good tired’ at the end of
their day. That’s a sign of
engagement
David MacLeod

36.
Thank you to everyone who
contributed to this deck.
You can read many more
thoughts on internal
communication at
www.allthingsic.com