1. Responsive City
Data-driven service to citizens
After all, cities manage at least as much data as their
counterparts in the business world–if not more. But are
they using the data to its full advantage? Most leaders
would say they aren’t, for plenty of familiar reasons. For
example, cities are tightly constrained in terms of how they
are able to legally access and use data. Most face big
challenges when it comes to the number and types of
systems in which their data is contained, too.
Integrated public space management
and analytics for cities
Today, cities such as Buenos Aires are proving that it’s
possible to make significant progress even in a constrained
environment. They are using a mix of the latest scalable
analytics- and transaction-focused technologies, in-house
or cloud-based information storage capabilities, and
existing data–an integrated system for the administration
and maintenance of cities.
The goal? Cities that are more responsive to the needs of
their citizens. That’s where Deloitte’s SAP-driven
Responsive City approach can help.
How we can help
Based on years of experience working directly with some
of the world’s leading cities, along with a deep working
knowledge of SAP capabilities, we have built a flexible
solution that cities can use to become more responsive in
highly targeted areas. Our Responsive City solution
combines five fundamental technologies:
• Analytics technology: SAP BI (Business Information
Warehouse and BusinessObjects)
• Transactional technology: SAP CRM and SAP ERP
• Mobile technology: SAP Mobile Platform and Afaria
• Process Integration (PI): Interface management
• SAP HANA®
This integrated system is bracketed on both ends by user
interfaces: mobile inputs for citizens who wish to share
information on municipal issues and intuitive user
interfaces for users in city government.
Because Responsive City was built for scalability, it can be
effectively deployed in smaller, more targeted applications,
as well as in large, citywide initiatives. We can help your
city identify the right strategy for applying Responsive City,
assist or lead implementation, manage user training, and
much more.
As the business world rushes to take advantage of the massive amounts of
data generated and gathered every day, forward-thinking leaders of some
of the world’s largest cities are taking stock of their own data opportunities.

2. Bottom-line benefits
• Deliver faster, more streamlined responses to citizen
needs through efficient administrative processes and
data management
• Provide an easy way for citizens to communicate public
space problems–and see results
• Activate mobile and cloud-based capabilities to improve
efficiency
• Implement best practices in data and public space
management learned from previous large-city experience
• Improve supplier relations
• Enable preventative planning and more transparent
budgeting
• Identify control points
How to get more value from Responsive City
We’ve helped municipal leaders in large cities use data to
become more responsive to citizen needs using Responsive
City, and we have seen several approaches that other cities
should consider adopting when pursuing their own
Responsive City initiatives.
Start small
In city government, it helps to prove new approaches
before implementing them on a large scale. Responsive
City is built for deployment in targeted applications and
can be implemented citywide as well. Many city leaders
choose to start small, prove the value, and expand
accordingly.
Spread the word
Not only does Responsive City depend in part on citizen
communication, it delivers results that all citizens can
appreciate. Make sure citizens know they have a way to
communicate their problems–and show them the results
once those problems are addressed.
Demonstrate public value
Initiatives such as Responsive City provide the necessary
tools decision-makers need to implement progressive
changes in the way their city responds to its citizens.
Delivering results that positively affect all citizens builds the
public’s view of government officials as faithful stewards
of public trust.
Related insights
• Case study: Buenos Aires
Related offerings
• SAP HANA
• SAP Mobile – SAP Mobile Platform and Afaria
• Cloud
For additional information, please visit:
www.deloitte.com/sap/responsivecity
Cecilia Giordano
Principal
Deloitte & CO S.A.
cgiordano@deloitte.com
Alvaro Casalins
Senior Manager
Deloitte & CO S.A.
acasalins@deloitte.com
Armando Guibert
Director
Deloitte & CO S.A.
aguibert@deloitte.com
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