1. Amanda Griffin
P.O. Box 1014, Blue Jay, CA 92317
Phone: 909-273-3226 Email: griff045@cougars.csusm.edu
Summary of Qualifications
Young professional looking for a career to build on my existing skill set. Focused on hard work
and results. Professional background in policy and procedure, compliance, teamwork, budgets,
and extensive knowledge in customer service and satisfaction. Driven to learn and succeed
through hands on interaction, proactive communication, and analytical and detailed work.
Skills & Experience
Above it All Drug and Alcohol Treatment Center
Executive Assistant promoted to Compliance Officer, June 2013- Present
Management
Member of the management team that directs 300 employees.
Led the company to receive CARF accreditation.
Licensed facilities as Drug and Alcohol Treatment Programs under the
Department of Health Care Services
Helped create an extensive Policy and Procedure Manual. Along with Health
and Safety, Cultural Competency, Quality Assurance,Performance
Measurement,Risk Management, and Strategic plans that comply with all
federal, state,and CARF standards.
Train employees to comply with the above policies and standards
Created an extensive aftercare program to track the progress of clients.
Measure and analyze company progress and growth through surveys that I
have created
Communication
Adept in Mac and PC operating systems
Set-up an elaborate Nextiva phone system that allows the company to
monitor appropriate calls, tracks productivity, and easily transfers
interdepartmental phone calls.
Created employee e-fax accounts
In charge of company email, phone, and computer set-up.
Expert in Google Drive, Microsoft Office, Adobe, Nextiva, Survey Monkey,
Salesforce,BestNotes,and File Maker Programs
Customer Service
Builds and maintains customer relations
Created client, family, and employee satisfaction surveys
Provides quality service for a wide variety of clients
Ability to troubleshoot client issues in a timely fashion
Hands on-and proactive to ensure client satisfaction.
Productive
Created a detailed petty cash system that tracks client and company funds
Multitask by answering phone calls, responding to emails, and responding to
client and staff issues in a timely manner
Check inventory and order necessary items while staying within the
appropriate budgets
Coordinated alumni and employee events
Helped create severaljob descriptions
Advertise to reach out to potential new hires
2. Mr. G’s for Toys
Sales Associate promoted to Assistant Manager,May 2003- June 2013
Exceeded sales expectations
Managed 7 employees
Trained new employees to follow company standards
Cash handling
Operational procedures
Product placement
Ordering Product
Numerous 100% scores on customer satisfaction surveys
Organized fundraisers to provide toys to children in the community
Education & Special Achievements
California State University San Marcos
Bachelor of Arts in Medical Anthropology, 2011
Dean’s list 4 consecutive semesters
Published 2 Ethnographies
Worked with fellow anthropologists to help create an ethnobotany database
for the Luiseño natives
Member of the CSUSM anthropology club
Team member of ASI women’s soccer
Tutored peers in Math and English.
Rim ofthe World High School
High-School Diploma, 2006
National Honors Society
Psychology student of the year
Lettered in both academics and athletics
Team captain of Rim of the World high-school track and soccer teams,
Volunteered with Lake Arrowhead Christian Fellowship to build homes in
Tecate,Mexico
Coached youth track and soccer
