1. Workflow Process
Color-coded cards
are used to monitor
supply levels and
team member
responsibilities for
ordering supplies.
Before AfterPROJECT B
Work processes
within our
workspace and
tools
PROJECT C
Team goals
and
progress
PROJECT A
Workflow with:
• Clients
• Vendors
• Sister departments
• Our team
Short-Term
• Standard Work Process*
BeneFIT Now:
• Improved efficiency
• Improved trust
• Improved positive atmosphere
• Increased accountability
• Investment Returns
• Financial
• Reduction in Labor
• Cost Avoidance
Long-Term
• Maintain Standard Work Process
• Improve team function
• Cost avoidance
• Increase productivity
• Improve training
• Prepare for future growth
• Improve customer service
The presentation of a wide
variety of information
in the workplace
The site where the actual
services are provided or
where the work is done
A card or sheet used to
authorize production or
movement of an item
A visual management tool
for any type of continuous
improvement project that
involves time-phased objectives
PROJECT CPROJECT D
SITUATION
• Rapid growth: scope, service, personnel
• Goal of maintaining efficiency, high
customer service standards
• Examined processes for productivity,
effectiveness
• Identified Muda* in our processes:
duplicate work, errors, stressful
communication, lack of aligned
workflow processes
TOOLS
INPUTS
• External influences,
environment, related programs
• Lehigh Valley Health Network
• Organizational Effectiveness
• Process Improvement
Consultant(s)
• Internal staff, office supplies,
online tools including
Microsoft Visio
Activities, Methods Tools
Continuous Improvement
Gemba, Kanban, Muda, Oh My!
The Application of Lean* Techniques Result in More Efficient and Effective Health Promotion Work
PROJECT D
Creating a continual flow
for event preparation
and storage PROJECT D
A3*
6S*
Workflow
Process*
Problem
Solving Tree*
PDCA*
Pareto
Chart*
Outcomes
Leadership / Environmental Support
Leadership / Environmental Support
Revenue
200%
over budget
50%
reduction of
labor hours
Project leadership provided by: Carol Michaels, MPH, MCHES
Amanda Greene, CHES
Kristin Behler, MPH, MCHES
Sarah Engler, CHES
BeneFIT Corporate Wellness*
is an NCQA-accredited Wellness
and Health Promotion services
organization of Valley Preferred.
This project applies Lean* auto
production philosophy pioneered
by Toyota to the health industry’s
corporate wellness services
specialty.
For BeneFIT client companies
located throughout Eastern
Pennsylvania
Objective:
Preserve Value with Less Work
Achieved by: 1. Improving Quality
2. Eliminating Waste
Fall 2011– Spring 2013 and ongoing
Four improvement projects were
identified as prospective areas for
improved efficiency:
1. Internal and external workflow
2. Standardize work process
within our workspace and tools
3. Transparency of team goals
4. Creating a flow for event
preparations
WHO
WHAT
WHERE
WHY
WHEN
HOW
BACKGROUND
* Please refer to the Glossary handout for these terms.
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