The document discusses how governments can use Amazon Web Services (AWS) artificial intelligence (AI) and machine learning services to improve public services and citizen experiences. It provides examples of applications like using mobile apps and crowdsourced data to identify issues like potholes needing repair. AWS services like Amazon Rekognition, Polly, Transcribe, Translate and Comprehend can be used for tasks like facial analysis, speech recognition, translation and natural language understanding to power citizen-facing chatbots, contact centers and public safety applications. The document also describes AWS resources available to help governments implement these types of AI-powered solutions.

1. 1© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | 1© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
AWS | Artificial Intelligence
Sachin Punyani
Solutions Architect
Modernize Citizen Services

2. 2© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Moovit: Smart Public Transportation
Mobile app turns bus and train
riders into real-time sensors
for city gov’t
Integrates with city back-end
systems to improve both
service and rider experience
Powered worldwide by the
AWS cloud

3. 3© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
PARKSMART

4. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Boston’s Street Bump
gathers real-time
Crowdsourcing data
from Citizens, using
smartphone apps that
provide GPS and
Accelerometer data to
pinpoint the location of
potholes that need
repair.

5. 5© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
PetaBencana brings
mobile mapping and
flood information; 28
million citizens share
information via Twitter,
augmented by water-
level-sensing devices.

6. 6© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Alexa in Public Services - Government

7. 7© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | 7© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Technology
Bringing AI into your digital transformation requires
a new “stack” that makes it easier to put ML to work

8. 8© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
FRAMEWORKS INTERFACES INFRASTRUCTURE
AI Services
Broadest and deepest set of capabilities
T H E A W S M L S T A C K
VISION SPEECH LANGUAGE CHATBOTS FORECASTING RECOMMENDATIONS
ML Services
ML Frameworks + Infrastructure
P O L L Y T R A N S C R I B E T R A N S L A T E C O M P R E H E N D L E X F O R E C A S TR E K O G N I T I O N
I M A G E
R E K O G N I T I O N
V I D E O
T E X T R A C T P E R S O N A L I Z E
Ground Truth Notebooks Algorithms + Marketplace Reinforcement Learning Training Optimization Deployment HostingAmazon SageMaker
F P G A SE C 2 P 3
& P 3 D N
E C 2 G 4 E C 2 C 5 I N F E R E N T I AG R E E N G R A S S E L A S T I C
I N F E R E N C E

9. 9© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
FRAMEWORKS INTERFACES INFRASTRUCTURE
AI Services
Broadest and deepest set of capabilities
T H E A W S M L S T A C K
VISION SPEECH LANGUAGE CHATBOTS FORECASTING RECOMMENDATIONS
ML Services
ML Frameworks + Infrastructure
P O L L Y T R A N S C R I B E T R A N S L A T E C O M P R E H E N D L E X F O R E C A S TR E K O G N I T I O N
I M A G E
R E K O G N I T I O N
V I D E O
T E X T R A C T P E R S O N A L I Z E
Ground Truth Notebooks Algorithms + Marketplace Reinforcement Learning Training Optimization Deployment HostingAmazon SageMaker
F P G A SE C 2 P 3
& P 3 D N
E C 2 G 4 E C 2 C 5 I N F E R E N T I AG R E E N G R A S S E L A S T I C
I N F E R E N C E

10. 10© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
FRAMEWORKS INTERFACES INFRASTRUCTURE
AI Services
Broadest and deepest set of capabilities
T H E A W S M L S T A C K
VISION SPEECH LANGUAGE CHATBOTS FORECASTING RECOMMENDATIONS
ML Services
ML Frameworks + Infrastructure
P O L L Y T R A N S C R I B E T R A N S L A T E C O M P R E H E N D L E X F O R E C A S TR E K O G N I T I O N
I M A G E
R E K O G N I T I O N
V I D E O
T E X T R A C T P E R S O N A L I Z E
Ground Truth Notebooks Algorithms + Marketplace Reinforcement Learning Training Optimization Deployment HostingAmazon SageMaker
F P G A SE C 2 P 3
& P 3 D N
E C 2 G 4 E C 2 C 5 I N F E R E N T I AG R E E N G R A S S E L A S T I C
I N F E R E N C E

11. 11© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Modernize your contact center to improve citizen service
P U T A I T O W O R K F O R Y O U R C I T I Z E N S
conversational chat bots | call transcription | intelligent routing | sentiment analysis
VoC analytics text-to speech | multilingual omni-channel communication
POLLY TRANSCRIBE TRANSLATE COMPREHEND LEX

12. 13© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
I to a
“I need to report a
power problem at
my house.”
Automatic Speech
Recognition
Report Outage
Home Location
Natural Language
Understanding
Intent/Slot
Model
Utterances
Utility Company Chatbot
Intent Report Outage
Location Slot House
“You are the x caller to report an outage in this
location, the estimated time to resolution is yyy.”
Amazon
Polly
“You would like to report a
power outage at your
home location?”
need report
power problem at my house
Self Service

13. 15© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Use AI services to strengthen safety and security
P U T A I T O W O R K F O R Y O U R C I T I Z E N S
accurate facial analysis | identity protection | metadata extraction
REKOGNITION
IMAGE
COMPREHEND &
COMPREHEND MEDICAL
REKOGNITION
VIDEO

14. 16© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | 16© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Protecting Children’s
Rights
Bachpan Bachao Andolan uses Amazon
Rekognition to match online information against
reports of abandoned and missing children.
xx

15. 17© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Reduce localization costs and improve accuracy
P U T A I T O W O R K F O R Y O U R C I T I Z E N S
custom vocabulary | timestamp generation | secure real-time translation | language identification
POLLY TRANSCRIBE TRANSLATE COMPREHEND

16. 18© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Personalize citizen experiences
P U T A I T O W O R K F O R Y O U R C I T I Z E N S
recommendation technology used by Amazon.com | context-aware actions
sentiment analysis | VoC analytics
PERSONALIZE REKOGNITION
IMAGE
REKOGNITION
VIDEO
COMPREHEND

17. 19© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |

18. 20© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Our mission at AWS
Put machine learning in the hands
of every developer

19. 22© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
H O W W E C A N H E L P
• Brainstorming
• Custom modeling
• Training
• Work side-by-side with Amazon experts
ML Solutions Lab
• Practical education on ML for new
and experienced practitioners
• Based on the same material used
to train Amazon developers
Machine Learning
Training and Certification

20. 23© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
AI.aws
Thank you!
punyani@amazon.com