Hear how the Kansas Department of Revenue streamlined their digital processes to modernize the interaction of citizens with motor vehicle records, tolling, professional licensing, property taxes, and multi-channel communication. Along with GovTech partner Payit, the State of Kansas built a mobilized platform, using AWS GovCloud (US) as the backbone, that brings efficiency to their business processes and services. As a result of the project's success, the State of Kansas has started to explore other ways to solve challenges that will improve service, modernize technology, and provide efficiency and security across the platform.

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WASH INGTON, DC

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Driving Efficiency Through
Mobile Applications at the
Kansas Department of Revenue
Lee Allen
Chief Information Technology
Officer
State of Kansas
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Mike Wons
Chief Client Officer
PayIt
Hardik Bhatt
Vertical Lead, Smart Cities
Amazon Web Services

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Welcome
• Introduction of Speakers and
Panel
• Session Objectives
• Key Takeaways
• Panel Discussion

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Lee Allen
Chief Information Technology Officer
State of Kansas

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State of Kansas – Key Facts
STATE OF KANSAS
• 2.9M Citizens
• More than 40 State Agencies and
Boards
• ~17,000 State Workers
• 105 Counties
• Largest cities
• Wichita
• Overland Park
• Kansas City
• Olathe
• Topeka
• Topeka is state Capitol

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State of Kansas – Mobile Demand
BUSINESS DRIVERS
• Growing demand for mobile applications.
• Agencies will find a path to meet their needs.
• No in-house application development resources for
mobile platforms.
• No vendors on contract for delivering a full mobile
solution.
• The state did not have any defined standards for
mobile applications.
THE NEED
Our partner
agencies needed a
simple mobile
application solution
that has a common
look and feel, meets
security
requirements, and
provides our
citizens with a single
mobile application
for state
transactions.

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State of Kansas – Digital Government
Goals
THE VISION
The state envisioned
a modern digital
platform that
allowed citizens to
securely transact
with the state
anytime, anywhere,
and on the
residents’ preferred
device.
CHALLENGE
Residents struggled with navigating government
services, which resulted in paper forms, physical
visits, long lines and wait times, and phone calls
into offices to complete required tasks, including
motor vehicle services, state licensing
requirements, vital record retrieval, paying
personal property taxes, and other state services.
The solution needed to be simple to use, secure,
work with the existing legacy back-office systems,
and most importantly, provide a good citizen
experience.

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State of Kansas – Digital Government
Goals
SOLUTION
Objective was to find a solution that assisted
residents quickly and efficiently. Selected Kansas
City, MO-based PayIt to help achieve this goal.
Department of Revenue and the Department
of Health and Environment were the first
agencies to come forward with an immediate
need.
The state launched the iKAN solution for all
Kansans. The departments created a roadmap
for services and began the journey. Kansas now
has access to a flexible digital government
platform that delivers a convenient and
improved experience.

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State of Kansas – Digital Government
Goals
RESULTS
• 660k mobile transactions
• 350k resident accounts created
• 35k park passes purchased
• 60k transactions per month average
In addition we see positive movement on
improved citizen satisfaction with it no longer
necessary to visit offices and stand in line for
simple services, including vehicle registration
renewals, driver’s license renewals, and
ordering vital records.

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State of Kansas – Digital Government
Goals
PROGRESS TO DATE
Today the state is leveraging AWS GovCloud (US)
via our solution partner for services, including
• Digital Government Wallet for Citizens
• DMV services, vehicle registration and license
renewals
• Park Services and passes
• Tolling and Turnpike transponder and toll
adherence
• Vital Records requests, including birth, marriage,
and death certificates
• Healthcare services, including licensing and
service delivery
• Property Tax management (at local level)

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Mike Wons
Chief Client Officer / Strategy Advisor
PayIt

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Government Service Landscape
Citizen satisfaction is low
Almost 75% of citizens are dissatisfied with current
government digital services.
Too many “solutions”
There are an estimated 450,000 software systems
across approximately 80,000 state and local
government entities in the U.S. alone.
Low digital adoption
An estimated 10% of all state and local government
transactions occur online, while 56% of U.S. consumer
bills
are paid online and 77% of Americans own a
smartphone.

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Services Across Government
TURNPIKE &
TOLLING
MOTOR
VEHICLES
PROFESSIONAL
LICENSING
ENVIRONMENTAL
SERVICES
COURTS &
CITATIONS
TAXES
PARKS &
W ILDLIFE
UTILITY
SERVICES
HEALTH &
HUMAN
SERVICES
PUBLIC
SAFETY

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Removing Friction in Government

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Digital Government Platform

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Vision and Goals
governm ent simplified.
vision and goals
v i s i o n
L e v e r a g e a d i g i t a l p l a t f o r m t h a t a l l o w s c i t i z e n s t o s e c u r e l y t r a n s a c t
w i t h t h e S t a t e / C i t y / C o u n t y a n y t i m e , a n y w h e r e , a n d o n t h e i r
p r e f e r r e d d e v i c e .
g o a l s
• I m p r o v e a c i t i z e n ’ s a b i l i t y t o t r a n s a c t w i t h t h e S t a t e
• I n c r e a s i n g r e a c h t o e v e r y d e m o g r a p h i c e v e r y w h e r e
• S h o w c a s e g o v e r n m e n t s e r v i c e s
• I n c r e a s e d i g i t a l t r a n s a c t i o n s t h u s s a v i n g t h e S t a t e m o n e y
• I n c r e a s e e n d u s e r c o m p l i a n c e / i n c r e a s e r e v e n u e
• I m p r o v e c a s h f l o w / t i m e t o c a s h
• R e d u c e m a n u a l t r a n s a c t i o n p r o c e s s i n g
• R e d u c e p a p e r - b a s e d s t a t e m e n t s , i n v o i c e s & n o t i f i c a t i o n s
• R e d u c e t r a f f i c i n o f f i c e s
VISION
Leveraging a digital platform that allows citizens to
securely transact with the state/county/city anytime,
anywhere, and on their preferred device.
GOALS
• Improve a citizen’s ability to transact with the government
• Increase reach to every demographic everywhere
• Showcase government services
• Increase digital transactions thus saving money
• Increase end user compliance / increase revenue
• Improve cash flow / time to cash
• Reduce manual transactions processing
• Reduce paper-based statements, invoices, and notifications
• Reduce traffic in offices

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Hardik Bhatt
Vertical Lead, Smart Cities
Amazon Web Services

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Panel Discussion
Availabilit
y Zone
Citizen
Experience
Journey
to the
Cloud
Security
group

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S U M M I T
Thank you!
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Lee Allen
lee.allen@ks.gov
Mike Wons
mwons@payitgov.com
Hardik Bhatt
hvbhatt@amazon.com

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© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R
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