This year, the focus goes beyond technology to mining business insights around how cloud enables strategic industry trends such as Open and Virtual Banking and Insurance, Security and Compliance, Data Analytics and AI/ ML, FinTech and RegTech, Surveillance and more through sharing of best practices and use cases. In sessions led by customers, partners, industry leaders and AWS subject matter experts, you’ll learn how AWS helps financial institutions to focus on the innovation and outcomes that truly drive business forward. Business stakeholders, market makers, and technology owners will all learn something new, valuable and actionable.

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Generational shifts -
Redefining Customer Experience
And The Way To Insure
Walkley He
Solutions Architect
AWS
S e s s i o n I D
Zhu Li Liang
CTO
ZhongAn Technologies Global

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Agenda
How AWS Empower Insurance Industry to Transform and Innovate
ZhongAn - Redefining Customer Experience And The Way To Insure

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IoT accelerating
data volumes
Generational shifts
and growing customer
expectations
Increasing
frequency
and severity of
claims
Burdensome legacy
infrastructure
Low interest rate
environment
Soft market
conditions
Commodity pricing
pressures
Regulatory regimes
require more
complex models
The insurance industry is evolving

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There are many benefits to working with AWS
Global
footprint:
20 regions,
60 availability
zones, 160 points
of presence
Security: AWS has
the security and
compliance controls
that make it the first
choice for highly
regulated
organizations
Agility: Perform
ad-hoc and highly
cost-effective
analytics on a
per-query basis
Innovation: Take
advantage of over
160 services and
thousands of APN
Partners and
Marketplace products

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AWS’ global infrastructure supports customer growth and resiliency.
Region & Number of Availability Zones
New Region (coming soon)
#
20 Geographic Regions – 61 Availability Zones – 166 Points of Presence
• High Availability Through Multiple Availability
Zones
• Improving Continuity With Replication
Between Regions
• Meeting Compliance and Data Residency
Requirements

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Compliance starts with AWS’ Shared Responsibility Model

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AWS Artifact tool supports increased transparency
What is it?
A globally available, no-cost portal that
provides on-demand access to AWS’
most recent external security and
compliance certifications.
How does it work?
Customers can review reports, align AWS
controls to their own control frameworks,
and use the reports to verify that AWS
controls are operating effectively.
• Information on AWS policies, processes, and controls
• Documentation of controls relevant to specific AWS services
• Validation that AWS controls are operating effectively
Global Certifications & Attestations

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The AWS Compliance Center features country-specific resources.
The AWS Compliance Center
is a central location to research
cloud regulations in specific
countries and learn about
AWS Compliance programs.

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AWS Well-Architected Framework
Best Practices for Building and Deploying an Optimized Cloud Environment
Operational
Excellence
Security Performance
Efficiency
Reliability Cost
Optimization
• Build and deploy faster
• Lower or mitigate risks
• Make informed decisions
• Learn AWS best practices

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Reference Architecture

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01
02
03
目录 Contents
Who We Are
Why Cloud Only
Why AWS

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Who We Are
01

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The Largest and Fast-growing Online-only Insurer (06060.HK)
ZhongAn Online
6060.HK – a leading InsurTech company
China's first licensed online
insurance company
5 major ecosystems
more than 300 ecosystem partners2
Engineers and technicians account for
54.5% of our total employees.
R&D input for 2015, 2016 and 2017 was
2.8%、6.3%、8.7%, respectively of our
GWP.
Largest online-only insurer in China
432mn insured customers and
5.446bn policies in 2017

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Technology Evolution

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From ZhongAn Online to ZhongAn Technologies Global (ZATG)

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Why Cloud Only
02

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ZhongAn’s Insurance Business Built in Five Major Ecosystems
• Ecosystems
• Win-Win
• Scenario based
• Huge volume / small ticket
• Paperless and automation
• User experience
• 7 x 24
• …
Ecosystems EcosystemsProductsProducts
Ecosystem
Partners
Ecosystem
Partners
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Our products extend beyond traditional insurance to address consumer needs

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ZATG’s Ecosystem Solution
Fusion
Insurance partners
Product Center
Sales and
Marketing
Rule Engine
API Portal
Partner
Management
Analytics
Drivers Riders Agents PartnersMerchants
Interfaces
Agency/Service
Partners
Graphene
Fusion Platform – next generation insurtech solution:
• Product center: pricing, coverage, policy
• Sales and marketing: bundling, marketing
• Rule engine: scenario based distribution
• API portal: integration with insurers and partners
• Partner management: operations center
• Analytics: pre- and post-sales analytics
Graphene Platform – next generation backend system:

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Why Cloud Only
• In this ecosystem, except the insurance providers, all other participants are
on cloud
• Cloud is the easiest and best conduct to connect to the IoT
• Cloud is the trend and future, we don’t waste money on the old age stuff
• To use cloud is an attitude

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Why AWS
03

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Why AWS
1. Compliance
2. Supporting and services
3. Well Architected Framework
4. Global Infrastructure

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ZhongAn Core Insurance System on AWS

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Innovation on AWS
• Artifact portal provides on-demand access to AWS’ most recent external security and compliance certifications.
• EKS is a managed service that makes it easy for you to run Kubernetes on AWS without needing to stand up or maintain your
own Kubernetes control plane.
• Amazon EMR is a managed cluster platform that simplifies running big data frameworks, such as Apache Hadoop and Apache
Spark, on AWS to process and analyze vast amounts of data.

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Financial Institutions face unique risk and regulatory challenges.
Constantly
evolving
regulatory
requirements
Requirements
that vary
significantly
across regions
Highly dynamic
security threat
landscape
Onerous
reporting and
documentation
requirements
Limited specialist
security and
compliance
resources
In its shift to the cloud, the Financial Services industry is
confronting a range of familiar and emerging issues

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Customers rely on AWS’ compliance with global standards
Certifications & Attestations Laws, Regulations and Privacy Alignments & Frameworks
Cloud Computing Compliance Controls
Catalogue (C5)
🇩🇪 CISPE 🇪🇺 CIS (Center for Internet Security) 🌐
Cyber Essentials Plus 🇬🇧 EU Model Clauses 🇪🇺 CJIS (US FBI) 🇺🇸
DoD SRG 🇺🇸 FERPA 🇺🇸 CSA (Cloud Security Alliance) 🌐
FedRAMP 🇺🇸 GLBA 🇺🇸 Esquema Nacional de Seguridad 🇪🇸
FIPS 🇺🇸 HIPAA 🇺🇸 EU-US Privacy Shield 🇪🇺
IRAP 🇦🇺 HITECH 🌐 FISC 🇯🇵
ISO 9001 🌐 IRS 1075 🇺🇸 FISMA 🇺🇸
ISO 27001 🌐 ITAR 🇺🇸 G-Cloud 🇬🇧
ISO 27017 🌐 My Number Act 🇯🇵 GxP (US FDA CFR 21 Part 11) 🇺🇸
ISO 27018 🌐 Data Protection Act – 1988 🇬🇧 ICREA 🌐
MLPS Level 3 🇨🇳 VPAT / Section 508 🇺🇸 IT Grundschutz 🇩🇪
MTCS 🇸🇬 Data Protection Directive 🇪🇺 MITA 3.0 (US Medicaid) 🇺🇸
PCI DSS Level 1 💳 Privacy Act [Australia] 🇦🇺 MPAA 🇺🇸
SEC Rule 17-a-4(f) 🇺🇸 Privacy Act [New Zealand] 🇳🇿 NIST 🇺🇸
SOC 1, SOC 2, SOC 3 🌐 PDPA - 2010 [Malaysia] 🇲🇾 Uptime Institute Tiers 🌐
PDPA - 2012 [Singapore] 🇸🇬 Cloud Security Principles 🇬🇧
PIPEDA [Canada] 🇨🇦
🌐 = industry or global standard Agencia Española de Protección de Datos 🇪🇸
26

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Supporting and Professional Services
• Dedicated team
• Professional 3rd party supporting team
• Global supporting

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Pillars Of AWS Well-Architected
Operational
Excellence
Security Performance
Efficiency
Reliability Cost
Optimization

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Stage 2
Global Expansion Supporting
Region & Number of Availability Zones
New Region (coming soon)
#
20 Geographic Regions – 61 Availability Zones – 160 Points of Presence
Stage 1
Stage 3
SG as dev &
data center
HK as dev & data
center (next phase)

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