It's no secret that voice with natural language processing has arrived. The way that humans interact with the digital world is fundamentally changing. Alexa for Business brings the same convenience and frictionless interaction that many Alexa users enjoy at home into the business world. In this chalk talk, we discuss how large organizations are using Alexa for Business to extract analytics and measure the health of their business using Alexa as a natural, voice-driven single pane of glass into curated views of their data lake and BI layer. Executives can get a flash briefing at the start of their day with key metrics describing the business' overall health, and then use private skills to drill down on that information, visualizing it via cards or through browser control. Gain an understanding of cards and ways to approach browser control, and build a basic private skill integration with Tableau using browser control.

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View Business Metrics with Alexa
for Business Private Skills
James Huang
Product Manager
Alexa for Business
B A P 3 2 9
Robert McCauley
Sr. Solutions Architect
Alexa

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Agenda
Demo: Flash briefing
How to keep your analytics skill private: Alexa for Business
How to architect for the best analytics experience with Alexa
Presentation layer options
Demo: dashboard browser control

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Related breakouts
Thursday, Nov 29
BAP303-R1 - Building the next generation meeting room experience
using Alexa for Business
3:15pm - 4:15pm | Venetian, Level 3, Murano 3205, T2

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But I don’t want to make my analytics public!

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Alexa for Business: 3 main areas
Fleet
management
• Deploying at scale
• Monitoring at scale
• Access control for skills
Productivity
tools
• Join the meeting
• Calendaring addition of
Microsoft Exchange
addition
Private skills
• Keep your Alexa skills
private to your
organization
Voice-enable your business

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Private skills
Build it the same way as public skills
Keep your organizational data private
Build with Alexa Skills Kit (ASK) Publish to your organizations

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Build
• Alexa Skills Kit
• AWS Lambda
Deploy
• Skill management
API
• ASK CLI
Publish in skill
marketplace
Enable as Alexa for
Business private skill
How do I make a skill private?

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IT admin: Distribute your skill to devices and users
Enrolled usersShared devices

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“Alexa, how many critical incidents
are impacting auto finance”

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Variety of use cases across many different industries

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Core Digital

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Analytics
• Team KPIs
• Single pane of glass for business health
• Voice-enabled metrics dashboard

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Anatomy of a skill
“Alexa, ask the dashboard for the weekly
revenue in France.”
Echo
device
Your skill
Your backend systems

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Your key requirement with voice: Latency
• How long is your user willing to wait?

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Data access options with Alexa skills
“Alexa, ask the dashboard for the weekly
revenue in France.”
Echo
device
Amazon
Redshift
Amazon S3
Select
Athena
Amazon
DynamoDB
Amazon ElastiCache
Amazon S3
Amazon
RDS

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Pre-process your data
Amazon
Redshift
Nightly
ETL
Amazon
RDS
Complex SQL queries  simple tables
Point your skill at a hot data layer

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If they just have to wait ...
• Progressive response

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Progressive response API call example
POST https://api.amazonalexa.com/v1/directives HTTP/1.1
Authorization: Bearer AxThk...
Content-Type: application/json
{ "header":{
"requestId":"amzn1.echo-api.request.xxxxxxx"
},
"directive":{
"type":"VoicePlayer.Speak",
"speech":”Okay, looking that up now."
}
}
Audio tag also possible within the SSML, up to 30 seconds in length

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Voice control your BI layer
• BI layer is meant for fast data visualization
• Have Alexa drive the dashboard
“Alexa, ask the dashboard for the weekly
revenue in France.”

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Conference rooms
w/ AV equipment
Smaller conference
rooms
Team rooms
Personal desks
Offices
Voice and visual device options

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Great!
But- I want Alexa to show my KPIs on a
giant TV!

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Option 1: Fire TV (Cube shown below)

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Option 1: Fire TV (skill using just text response)

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Option 1: Fire TV (skill using standard card)

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Option 2: Browser control
• Browser as Alexa Voice Service
(AVS) device?
• Push down from cloud service?
• Browser pull-down

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How can I control the browser with Alexa?

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WebSocket with MQTT
IoT
Start a connection and keep it open

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IoT subscribe topic
AWS
AWS-IOT
MQTT
broker
thing1
Shadow
“thing1”
MQTT Subscribe
Amazon
Cognito

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Use the Alexa skill to update the device shadow
Lambda
AWS
AWS-IOT
MQTT
broker
thing1
Shadow
“thing1”
MQTT Publish

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Three fields necessary for connection

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This Is My Skill video series
• Share how your Alexa private skill helps at work, on YouTube
• Send us a link to your video at ThisIsMySkill@amazon.com
• Instructions at https://www.youtube.com/watch?v=x_nQekbcNUI
• Chosen entries get featured on the Alexa for Business website
• Receive swag if you’re chosen!

38. Thank you!
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
James Huang
huajames@amazon.com
Rob McCauley
mccaul@amazon.com

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