Zendesk: Building a World-Class Cloud Center of Excellence (ENT309-S) - AWS re:Invent 2018

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When it comes to doing the cloud right, no one size fits all. Yet sometimes organizations become distracted by the day-to-day management of cost, security, and overall operations. They can lose sight of the reasons they chose to embrace the cloud in the first place. How can you possibly manage it all and stay focused on the business outcomes that are most important? In this session, learn how forming a Cloud Center of Excellence (CCoE) has become an increasingly common way to address many of these challenges. When implemented well, the CCoE acts as a bridge, connecting all departments that use, measure, or fund your cloud operation. This session is brought to you by AWS partner, CloudHealth Technologies.

© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Zendesk: Building a World-Class
Cloud Center of Excellence
John Purcell
VP of Products
CloudHealth by VMware
E N T 3 0 9 - S
David Bernstein
Director of Strategic Technology,
Production Engineering
Zendesk

© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
The leader in public cloud management
Enterprise scale & global presence
$5B+In cloud spend
managed annually
3.9BAPI calls
per month
25%+Avg. monthly
savings
1.8BAssets
managed daily
14kReports
generated daily
SOURCE: CLOUDHEALTH TECHNOLOGIES, INC.

© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
CLOUD 2.0

© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Where we want to get to

© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Journey to the cloud – Stephen Orban
Executive
Support
Engage
Partners
Culture of
Experiments
Educate
Staff
Hybrid
Architecture
Cloud-first
Policy
Center of
Excellence

© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Let’s double click . . .
Executive
Support
Engage
Partners
Culture of
Experiments
Educate
Staff
Hybrid
Architecture
Cloud-first
Policy
Center of
Excellence

© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
What is a Center of Excellence?
Cloud Ninjas
Cloud Architects
Engineering
ITDevOps
Cloud Ops
Cloud Custodians
Enterprise Architects
Cloud Stewards
Cloud Competency Center
Cloud Capability Center
Cloud Knowledge Center

© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Regardless of what we call it . . .
Full Time &
Dedicated
Innovative vs.
Experienced
Observe, Learn,
Teach
Cross-functional
Experiment
Continuously
Know the Best
Tools
Engaged at All
Levels
Best Practices &
Governance
Customer Centric

© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

Thank you!
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
John Purcell
VP of Products, CloudHealth by VMware
David Bernstein
Director of Strategic Technology, Production Engineering,
Zendesk

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2. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Zendesk: Building a World-Class Cloud Center of Excellence John Purcell VP of Products CloudHealth by VMware E N T 3 0 9 - S David Bernstein Director of Strategic Technology, Production Engineering Zendesk

3. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. The leader in public cloud management Enterprise scale & global presence $5B+In cloud spend managed annually 3.9BAPI calls per month 25%+Avg. monthly savings 1.8BAssets managed daily 14kReports generated daily SOURCE: CLOUDHEALTH TECHNOLOGIES, INC.

6. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Journey to the cloud – Stephen Orban Executive Support Engage Partners Culture of Experiments Educate Staff Hybrid Architecture Cloud-first Policy Center of Excellence

7. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Let’s double click . . . Executive Support Engage Partners Culture of Experiments Educate Staff Hybrid Architecture Cloud-first Policy Center of Excellence

8. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. What is a Center of Excellence? Cloud Ninjas Cloud Architects Engineering ITDevOps Cloud Ops Cloud Custodians Enterprise Architects Cloud Stewards Cloud Competency Center Cloud Capability Center Cloud Knowledge Center

9. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Regardless of what we call it . . . Full Time & Dedicated Innovative vs. Experienced Observe, Learn, Teach Cross-functional Experiment Continuously Know the Best Tools Engaged at All Levels Best Practices & Governance Customer Centric

30. Thank you! © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. John Purcell VP of Products, CloudHealth by VMware David Bernstein Director of Strategic Technology, Production Engineering, Zendesk

Zendesk: Building a World-Class Cloud Center of Excellence (ENT309-S) - AWS re:Invent 2018

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Zendesk: Building a World-Class Cloud Center of Excellence (ENT309-S) - AWS re:Invent 2018