1. MicrosoftOffice Word Amber Johnson ExcelPowerPoint QuickBooks
Fontana, CA 92336 aCharaeiJ@gmail.com (909) 434-7257
PROFESSIONAL MISSION:
I am charismatic, and passionate aboutpositive change in the workplace, and community. My experience &
leadership are greatassets, and I look forward to a future with a company that embraces them both.
SUMMARY OF QUALIFICATIONS:
Type 40 WPM
Knowledgeable in MicrosoftOffice
(Word, Excel, PowerPoint, Outlook)
File, Copy, Fax and Scan Documents
Answering Phones
Data Entry Software
Solid Managerial Experience
QuickBooks
Customer Service Oriented
Quickly Acquire New Talents
Superior Customer Service
Excellent Interpersonal, Oral and Written
Abilities
Proficientin Spelling/Grammar
Google Docs
Self-Motivated, Goal Oriented
Call Center Expertise
PROFESSIONAL EXPERIENCE:
Marriot TownPlace Suites Hotel 10/2016- Present
Front Desk Intern
Duties: Assisted hotel guests with check in/ check outs Correspond with management & staff General
Office (Phones, Data entry, Copy, File, Fax) Maintain Front Desk inventory Manage loss prevention
Organize workstations Adhere to Health & Safety policies
Steps 4 Life Community Services 10/2016- 10/2016
Administrative Assistant, Intern
Duties: Utilized MicrosoftExcel to create company budgets, and time sheets Wrote Donation letters
Answered phones Created copies Assembled clientpackets Reviewed contracts Worked directly
with Housing Coordinator and Executive Director Prepared documents for audit
BarclayCard US, Henderson, NV 10/2015-02/2016
Relationship Manager
Duties: Managed customers’ accounts Calculated Data Entry Implemented superior customer service
Advised customers aboutcurrent, and upcoming promotions Conferred with customers regarding
transactions Consolidated details of inquiries, complaints, as well as actions taken
Aki-Home, Chino, CA 07/2014-08/2015
Department Manager, Merchandising
Duties: Recruited, and trained new staff Managed, and motivated associates Implemented visual
standards Created documents, and correspondence utilizing MicrosoftOffice (Word, Excel, Outlook)
Communicated with General Manager, and Corporate Headquarters Dealt with customer queries, and
complaints Ensured compliance with health, and safety legislation Facilitated the opening, mid-day, as
well as closing store procedures
Family Dollar, Fontana, CA 05/2013-09/2013
Customer Service Representative
Duties: Assisted customers Operated POS system Organized merchandise Anticipated upcoming
tasks, and took initiative on completing them Maintained visual standards Promoted customer traffic