Amin Deroui approach each operation with the mindset of the independent restaurateur accompanied by seasoned process management. Concept development and design of restaurants and dining facilities, kitchen operations.
2. Hotel managers at these luxurious resorts are
required to wear multiple hats to fulfill their daily
responsibilities. Amin Deroui says they must be able
to provide a resort environment teeming with
hospitality while creating a dynamic work
environment for employees. The largest hotels in
New York can have more than 6,000 rooms while
employing as many as 10,000 people. While this may
seem daunting, skilled hotel managers are more than
willing to accept the challenge of creating a warm
environment for everyone at the resort.
3. The most fundamental of these characteristics is
excellent listening skills. Managers who find the time
to regularly engage employees can gain valuable
insight as to what programs are working, and which
programs could use improvement.
Frontline employees tend to offer the most valuable
feedback since they have daily first-hand contact
with hotel guests. Through regular interactions, they
learn what services guests use and enjoy, and what
services they would like to see added.
4. Successful managers are also skilled in methods to
effectively motivate their employees. While it is true
that employees are getting paid; motivation is much
more than only getting a check. Motivation also
means making sure employees are recognized,
appreciated and have a clear path for career
advancement.
5. Amin Deroui Knowing each employee as an
individual, and not just a name on a schedule can go
far in ensuring the employee is motivated to provide
the best service possible to guests. When employees
are motivated and appreciated, these positive
feelings often trickle down to better interactions
with hotel guests.
6. Another crucial trait for successful hotel managers is
the ability to share knowledge. The best in the
industry waste no opportunity to groom their staff
for a long term career in the hospitality industry.
Guest challenges are the perfect opportunity to train
staff on effective problem-solving techniques learned
from experience. Open and free exchange of industry
best practices is vital to the success of any
organization, especially those that are people-
centric.
7. Change is almost certain, and the best managers
embrace change and convey a positive attitude to
employees that change is a necessary element for
the survival and success of the industry.
Fighting the reality of change is futile, and a negative
attitude regarding change has few positive
advantages. With rare exceptions, change is good,
and the best managers make this message
abundantly clear to employees.
8. Amin Deroui says the best hotel managers have rock
solid integrity and set the bar high for both
themselves and employees. When the staff sees that
a manager is honest and can be trusted, it makes
following instruction all the easier. The reputation for
having integrity may come from doing the right thing
for a guest, or making difficult but correct internal
decisions.