Automation Use Case for HLS industry

1. HLS MuleSoft Meetup
Gregory Scheiwiller, Customer Champion

2. MuleSoft Meetup
APIForce Virtual Edition

3. MuleSoft Meetup
Keep in mind!
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2. Self-paced (FREE) courses are available:
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Hands-on experience:
https://developer.mulesoft.com/tutorials-and-howtos
4. Need help?
a. https://help.mulesoft.com/s/
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4. MuleSoft Meetup
Guidelines for today
1. Put your questions in the chat today. Everyone will try to answer it.
2. Remaining questions will be asked on your behalf at the end of the
session.
3. The recording will be shared at the Meetup Page for APIForce and
on the APIForce YouTube Channel
4. This meetup is just a starting point for more industry-specific
meetups with real world examples. More information later.

5. Heinz Kohlweg
Amir Khan
Automation Activist
HLS Expert

6. HLS Use Cases for today
2
Logistics Inventory Purchasing
Biotech professional, has very limited time to
order new goods
1
Patient Admission
Hospital is receiving data via:
- Phone, mail, e-mail, pdf, xls

7. Use Case 1
Patients Admission

8. Meet
Julie
Julie is an assistant and trainee at
Open Hospital for all kind of surgeries
She manages all new admissions of
patients in Open Hospital System (OHS)
New admission are sent in Excel or
PDF via Email, which she need to
maintain in OHS manually.
OH OPEN
HOSPITAL

9. Admission at hospital facility
Patient Admission Process
Doctors
Other
hospitals
Julie
Single admission
document
Multiple
admissions
OH OPEN
HOSPITAL

10. Julie’s morning routine
Receives
admissions
Email
Download
Attachment
Open PDF
Open Excel Open OHS
Register
Admissions
Julie
Error prone
Time-consuming
Less reliable
Not accurate
Manual labour in hospitals

11. Receives
admissions
Email
Open
Attachment
Open PDF
Open Excel Open OHS
Register
Admissions
Fully automated Patient admission
Unattended
every
morning
Fast
Resilient
Repeatable
Accurate
Automate repetitive tasks to increase efficiency and productivity

12. Live Demo
Patient admission

13. Use Case 2
Inventory Management

14. Meet
Martin
Martin is a Biotechnologist at a
pharma R&D company
He develop products and services for
pharma industry based on research
He is also in charge of inventory of
material used to build new
pharmaceutical products.

15. Use case 2 - Inventory Management
Manual labour at work
Login to SAP
Check Stock
Overview
Purchase Order
Martin
Get approval
for Order
Release Order
Send order
confirmation
Error prone
Time-consuming
Less reliable
Not accurate

16. Automated Inventory
Automate repetitive tasks to increase efficiency and productivity
Unattended
every
morning
Login to SAP
Check Stock
Overview
Purchase Order
Get approval
for Order
Release Order
Send order
confirmation
Fully automated
Fast
Resilient
Repeatable
Accurate

17. Automated Inventory via MuleSoft RPA
Automate repetitive tasks to increase efficiency and productivity
Unattended
every
morning

18. Automated Inventory via MuleSoft RPA
Automate repetitive tasks to increase efficiency and productivity
Unattended
every
morning
Execution time: 3 minutes

19. Live Demo via RPA
Inventory Management

20. SAP
SAP
MuleSoft Automation
Empower your teams to do more, with less
Move faster with fewer resources
Automate any manual or repetitive tasks in your organization
Composer -- RPA -- Orchestrator
Improve how work flows for everyone
Empower anyone to automate any Customer 360 processes
Composer -- RPA -- Orchestrator
Power automations together
Automate as a team on a platform that makes collaboration with IT easy
Composer -- RPA -- Anypoint

21. MuleSoft Automation Suite
Composer
Process
Automation
MuleSoft RPA
Human Task
Automation
Anypoint
System
Integration
Automation IT
Business
Legacy Systems
Unstructured Data
Whenever APIs can not be used
On-premise backend systems
Multi-cloud environments
B2B, B2C, validated systems, etc.
Business apps (day to day usage)
Email, Attachments, File processing
Import, Export, Transform activities

22. Use case 2 - Inventory Management
Manual labour at work
Login to SAP
Check Stock
Overview
Purchase Order
Martin
Get approval
for Order
Release Order
Send order
confirmation
Error prone
Time-consuming
Less reliable
Not accurate

23. Automated Inventory via API-First
Automate repetitive tasks to increase efficiency and productivity
Unattended
every
morning

24. Automated Inventory via API-First
Automate repetitive tasks to increase efficiency and productivity
Unattended
every
morning

25. Live Demo via API-First
Inventory Management

26. Execution Time
Operational
Costs
API Execution
GUI Automation via RPA Bot
API-First Automation
RPA-led Automation
MuleSoft Automation
Other Market Vendors

27. API-First Automation RPA-driven Automation
Design
Execution
Operation
Focus on graphical
user interface (GUI)
automation
Rely heavily on
screens as they
replicate human
actions
Automation flows can
become very complex
due to number of
screens
Focus on headless
(API) automation and
uses RPA as last
option
Connectivity and
APIs are at the core of
the design principles
+10x faster than
RPA-driven
automation in design
Requires a dedicated
installation on a
client machine
Perform step by step
execution in the same
manner as humans would
do
Error prone when
changes happens to
screens (GUI)
High maintenance
and error prone for
modern applications
Requires specialist
support in case of
errors in production
Client machine upgrade
required when software
update available
Can save up to 80%
operational costs
compared to RPA-driven
automation
Less specialist support
required once
deployed in production
Requires only client
machine upgrade for
RPA-driven
resources
No dedicated
client required as
platform agnostic
Execution happens
headless unless an
RPA-step is involved
+30x faster than
RPA-driven automation
in execution

28. Questions?

29. Upcoming Webinar
Telco Industry
Verena
Meyer-Trenkle
Retail & Telco Expert
1
Customer Onboarding & Communication
- Reduce manual tasks
- Enable cross channel communication
2
Customer Support: Swivel-chair scenario
- Service agent needs to check several system for
troubleshooting
- Long customer waiting times
SCAN ME TO REGISTER

31. RPA Manager
MuleSoft Automation Suite
MuleSoft Composer Anypoint Exchange
HTTP
HTTP
RPA
Bot
Farm
Composer
Flows
RPA
Process
Mule
Application
…
Embedded
Runtime
RPA Bot
RPA Bot
RPA Bot
RPA Bot
Test / Deploy / Run
Save
Anypoint Platform
Mule App
Mule App
Mule App
Mule App
Publish
RPA Builder Anypoint Studio
Deploy
Deploy
PDF … …
RPA Recorder
Mule
Runtime
HTTP

32. Automation IT
Business
MuleSoft Composer
Anypoint Platform
MuleSoft RPA
C4E
Center for
Enablemen
t
UI-based automation API-led automation
Point and click automation
Legacy
Docs Images Cloud On-prem
Custom
Netsuite Salesforce
Jira
Produce
Consume

33. 33
Use case 2 -
Patients
Admission
Use case 1 -
Inventory
Management
SCAN ME TO REGISTER
PDF
8
DECEMBER