DevOps evolution architecting the modern software factory - cloud expo east 2017

1. DevOps Evolution:
Architecting the Modern Software Factory
Anand Akela,
Senior Director, DevOps Solutions
CA Technologies
@aakela

2. BORN DIGITAL TRANSFORMING DIGITIAL
Mobile: 6.1B smartphone users globally by 2020
Wearables: One in six consumers currently own
IoT: More than 21B interconnected devices by 2020
49%
Expect app to load in
under 2 secs.
Where are we in Digital Transformation?
Every Business is a Software Business
75%
Delete apps that
load slowly

3. What are new technologies that are being adopted?
Technology disruptions
3
MICROSERVICES
DELIVERY PIPELINE
BUILD TEST DEPLOY
BUILD TEST DEPLOY
BUILD TEST DEPLOY
BUILD TEST DEPLOY
MONOLITHIC
DELIVERY PIPELINE
DATA CENTER CLOUD HYBRID CLOUD
Public
Private Multi-cloud

4. USER
EXPERIENCE VELOCITY QUALITY
57% still experience
software testing
bottleneck 3
25% Of all users
discard apps after
only 1 use 1 50%
Faster time to
market via agile
practices 2
COST
$1.25B to $2.5B
Avg. cost of unplanned application
downtime per year for Fortune 100 4
+
What are customer’s expectations?
Better, Faster, Stronger
1 TechCrunch: Nearly 1 in 4 people abandon mobile apps after only one use
2 Dzone “Agile Adoption: Decreasing Time to Market”
3 IDC: DevOps and the Cost of Downtime: Fortune 1000 Best Practice
Metrics Quantified
4 eWeek Article, Research Conducted by Vanson Bourne in October 2016,
survey of Enterprise IT decision makers

5. PLAN RELEASEDEVELOP TEST OPERATE
Wait
Wait
Wait
Wait
Existing dev and ops methods must evolve to support customer expectations
WATERFALL
62%
of time spent on un-
planned/routine work
70%
of all testing is still
manual
57%
dissatisfaction with
deploy times
64%
of defect costs
originate in planning
80%
of resolution time
spent ID’ing issues
What is getting in the way?
Existing Methodologies Cannot Keep Up

6. Waterfall
Limited by siloed
culture that thwarts
collaboration and
slows delivery.
Agile
Accelerates software
development with
iterative, incremental
work cadences.
DevOps
Increases
collaboration between
developers and
operations.
Velocity
SoftwareQuality
How are companies responding?
Agile and DevOps are Reinventing Apps Delivery

7. Building the Modern Software Factory
DevOps is the Winning Blueprint
Innovation
Competitive
OUTCOMEIDEA
Customer Loyalty
Revenue
Market Leader
Concept Product

8. Accelerate the Path from Ideas to Outcomes
Innovation
Competitive
OUTCOMEIDEA
Customer Loyalty
Revenue
Market Leader
DevOps
Create and deliver quality apps faster
Redefine how work is planned,
managed and executed
Agile Management
Provide a flawless app experience
optimized for performance
Agile Operations
Accelerate and streamline
development, testing and release
Continuous Delivery
Continuous Development Continuous Testing Continuous Release
Speed, Quality and Lower Costs – From Mobile to Mainframe
Engage security testing and improvement throughout the apps lifecycle
DevSecOps

9. App Dev takes too long Project does not meet business req 64% of defects originate in requirement
phase 1
64%
of software defects
can be traced back
to ambiguities in
requirements 1
Agile Management
30–50% improvements over waterfall
71% increase in speed to market 2
Reduce dev cycles from 12 months to 3-6 months 3
Automated Test Case Generation
Maximum test coverage with optimal number of test cases
Reduce software defects by 50% 4
Accurately Translate Ideas into Innovative Software
Innovation
Competitive
OUTCOMEIDEA
Customer Loyalty
Revenue
Market Leader INITIATIVE
FEATUREFEATURE
AGILE TEAMS
TEST
CASES
APP
1. Hyderabad Business School GITAM University Quality Flaws: Issues and
Challenges in Software Development – 2012
2. Accelerating velocity and customer value with agile and devops
3. Swisscomm Agile Central case study –
4. CA Service implementation scorecard results large US bank and US airline.
Agile Management Automated Test case generation

10. PayPal Cashes In On Agile Transformation
Adopting agile practices across then entire applications delivery lifecycle
INCREASING SOFTWARE VELOCITY
Adopted model of customer-driven innovation supported by agile and DevOps tooling to
reinvent workflow and iterate faster speeding time to market.
IT workers
moved from
traditional
process to
DevOps
workflows
4000
Global leader in online
payments with over
$10 billion in annual
revenues.
KEY CHALLENGES
Slower, fragmented app delivery
20% agile, 80% waterfall
Low levels of productivity

11. Removing Hurdles to Enable Continuous Development
50%
of developers time is
spent fixing and
finding defects.2
Innovation
Competitive
OUTCOMEIDEA
Customer Loyalty
Revenue
Market Leader
Developer team deadlocked
80% of dev and QA teams experience
delays due to dependencies1
Security testing is done late in
development cycle
API Lifecycle Management
Decrease API creation time by 96%.
Build APIs from Existing data
Service Virtualization
Reduce application dev/test cycle
by 50% 1
Left Shift Security Testing
Write secure code and fix flaws
earlier
Full Lifecycle API
Management
API
Provider
API
Consumer
Manage Secure Test
Publish Create
Monitor Optimize
Consume Develop Discover
Strategy
& Design
APP
VIRTUAL
SERVICES
Service
Virtualization
Left Shift Security
Testing
1. Voke Market Snapshot Service Virtualization – January 2015
2. Study conducted by the Judge Business School at Cambridge University – January 2013

12. L'Oréal Embraces Continuous Development
Modernizing applications infrastructure to drive agility and velocity
© 2017 CA. Confidential. All rights reserved.
EXPANDING THE DIGITAL ECOSYSTEM
Simplifying enterprise-scale API management for secure, agile application development
and seamless integration that enables faster innovation.
increase in app
connections
without expanding
internal teams
300%
World's largest
cosmetics company,
with extensive research
interests.
KEY CHALLENGES
Desire to simplify app development
Move to a single e-commerce
platform
Secure, agile app and API
development

13. Shift Left to Enable Continuous Testing
70%
of all testing is still
manual 3
Innovation
Competitive
OUTCOMEIDEA
Customer Loyalty
Revenue
Market Leader
79% of teams face prohibitive
restrictions on 3rd party services 1
50% of time is spent looking for
test data 2
Performance testing often an
afterthought
Service Virtualization
35% in reduced costs associated
with 3rd party access Fees 4
Test Data Management
Up to 50% reduction in apps
development time 4
Performance Testing Automation
10x increased throughput
with early load testing 5
App Test
Test Data
Management
RELEASEPLAN
DEV,
TEST
LOAD
GENERATOR
SAAS
PORTAL
APP
TEST
DATA
Continuous Delivery Orchestration
Service
Virtualization
VIRTUAL
SERVICES
TEST
CASES
Automated test
generation
Performance Testing
1 Voke Market Snapshot Service Virtualization – January 2015
2 Forrester Global Modern Service Delivery Benchmark Online Survey - Q4 2014
3 Bloor Report Automated test case generation - September 2014
4. Results at KPN
5. Results at Bracket computing using blazemeter –
https://www.blazemeter.com/case_studies?industry=All

14. Sprint Taps Into Continuous Testing
Advancing automated testing to embrace continuous delivery strategy
© 2017 CA. Confidential. All rights reserved.
SPEEDING TIME-TO-MARKET
Automated and integrated testing across agile requirements to test data management and
delivery orchestration to save time and massively increase velocity.
fewer resources
to deliver fully
tested apps to
production
50%
Wireless and Internet
services giant serving
59.7 million U.S.
customers.
KEY CHALLENGES
Need to increase pace of apps
delivery
Replacing inefficient manual
processes
Respond faster to emerging
business reqs

15. Automation for Continuous Release
release alert &
details
QA/TestDEV PRODUCTIONPRE-PROD
Customer
Experience
PROVISIONREP MGR SCM CI TESTCONTAINER CONFIG CLOUD
Document
requirements
Plan
Release
Design
Spec
Code
commit SCM CI/Build Functional
testing UATIntegration
testing
Performance
testing
Deploy to
pre-prod
Deploy to
production
APM
performance
snapshots
Manual processes introduce
risk and errors
Added costs due to time waiting Lack of automation slows handoffs
between cycles
Release Automation
Automates release deployment & reduces errors
Central monitoring and auditing at scale
Innovation
Competitive
OUTCOMEIDEA
Customer Loyalty
Revenue
Market Leader
72%
of advanced DevOps
adopters use release
automation tools
to orchestrate
delivery

16. Charter Improves Customer Experience
Automation enables improved customer satisfaction and faster time-to-market
IMPROVED RELIABILITY CREATES IMPROVED CUSTOMER SATISFACTION
“Using Automic we have been able to reduce manual intervention, increase reliability, gain consistency across our
environments, orchestrate parallel deployments and reduce downtime while meeting/exceeding SLA uptime.”
– Kathleen Liefer, Manager IT Release Management, Charter Spectrum
Reduction in
deployment
times
71%
America’s fastest growing
TV, internet and voice
company with 25 million
customers in 41 states.
© 2017 CA. Confidential. All rights reserved.
KEY CHALLENGES
Improve Quality & Reliability
Reduce deployment times and
application downtime
Reduce Resource Utilization

17. Orchestrate for Continuous Delivery
67% using spreadsheets to
manage and orchestrate releases 1
46% say streamlined, automated test
processes would improve their app delivery 1
Lower performers spend up to 22%
of time on excess rework 2
Continuous Delivery Orchestration
Pipeline planning, orchestration and optimization that eliminates spreadsheets, automates test processes
and continually improves the delivery of revenue-generating features to end-customers, while offering
insights to identify idle-time/wait time across the SDLC
Innovation
Competitive
OUTCOMEIDEA
Customer Loyalty
Revenue
Market Leader
49%
time spent on new
work (new features) by
high IT performers due
to building in quality 2
INTEGRATED, END-TO-END DEVOPS TOOLCHAIN
WIP: Sprint execution
Continuous integration
(Build-Deploy-Test)
Product Owner
Business User
Scrum Master
Dev
Developers QA
Test/QA
Release Manager
Deployment
Manager
Customer
CONTINUOUS DELIVERY PIPELINE
Backlog
Agile
Central
AXA
1 CA Technologies DevOps Research Prepared by SpiceWorks, February 2017
2 2016 State of DevOps Report, Presented by Puppet + DORA,
Learn more: CDDirector.io

18. EchoStar Shines for Its Customers
Transforming complex software releases to network set top boxes
© 2017 CA. Confidential. All rights reserved.
IMPROVING RELIABILITY AND QUALITY
Pioneering innovation in delivering software to set top boxes
Reduction of
manual steps in
daily software
download
processes
93%
Multibillion-dollar Industry
leader in earth to satellite
communications to transfer
data to over 10M set-top box
customers in Mexico, United
States and Canada
KEY CHALLENGES
Each group had over 40 manual
processes
Prone to redundancy errors –
copy/paste
Difficult to track work load – no
metrics

19. Continuously Monitor and Optimize Performance
No way to correlate user experience
with backend performance issues
Long time to identify root cause of
application performance issues
Lack of visibility into infrastructure, VMs
and cloud in context of applications
Innovation
Competitive
OUTCOMEIDEA
Customer Loyalty
Revenue
Market Leader
79%of users will abandon
a site if they don’t
quickly find what they
need
SQL
Database
Cloud
Services
Hadoop
Servers
Network
Mobile
Browser User
Data
Store
SSO
Web
Server
App
Server
Microservice
Docker
Container
Network
App Experience Monitoring and
Analytics
Get correlated usage, performance and
developer analytics
Application Performance
Management (APM)
Quick issue resolution 86%
reduction in identifying root cause
Unified Infrastructure Management
Enhance user experiences with real
time insights from Infrastructure
Mainframe

20. Disney Brings to Life Apps Performance
Monitoring apps performance to drive continuous improvement
OPTIMIZING APPLICATION PERFORMANCE
Collaborating across stakeholders to identify root cause of performance issues and resolve
problems faster, allowing greater time to drive new innovation.
improvement in
end user experience
for new and existing
applications
75%
Diversified
multinational media
and entertainment
conglomerate.
© 2017 CA. Confidential. All rights reserved.
KEY CHALLENGES
Recasting apps performance
monitoring
Speeding mean-time-to-repair
[MTTR]
Increase overall pace of
innovation

21. DevSecOps
Find security defects in
your code right in your IDE
with enabling continuous
development
Integrate with leading Code
Repositories, Bug tracking
systems and Build systems
1
Secure applications throughout the application lifecycle
2
3
4
5
6
Speed up development,
without the downside risk of
open source vulnerabilities
with Software Composition
Analysis
Quickly identify and
remediate security flaw
by scanning the code
enabling continuous
testing
Identify and remediate security
issues in running web
applications
Block attacks in real time,
mitigating risk while you scan
and fix your runtime code
Innovation
Competitive
OUTCOMEIDEA
Customer Loyalty
Revenue
Market Leader
90%of security professionals
claim that ensuring
application security
has become more
difficult after they
deployed DevOps1
1 DevOps Security remains afterthought - Computerweekly http://www.computerweekly.com/news/450412809/DevOps-security-remains-an-afterthought

22. WW Insurer Lowers Risk While Speeding Dev
Empowering dev teams to secure code earlier in the lifecycle
BOOSTING SOFTWARE CODE QUALITY
Performing security testing and mitigation earlier in the software delivery lifecycle to
identify and eliminate issues to improve security and efficiency.
immediate reduction
in code-level
security vulnerabilities
and related risk
20%
Global life
insurance provider with
over 800 applications.
© 2017 CA. Confidential. All rights reserved.
KEY CHALLENGES
Security flaws discovered in
the latter part of SDLC
Lower overall IT risk exposure
and costs
Increase quality throughout
apps lifecycle

23. Manage API Performance Along With Consuming Applications
Troubleshooting APIs Highly manual and time consuming Limited visibility into the impact of specific APIs
API Management Gateway
Improved performance monitoring of specific
JVMs within the API gateway
Application Performance Management (APM)
Real-time, in-depth visibility into problematic APIs
that directly impact application performance
Innovation
Competitive
OUTCOMEIDEA
Customer Loyalty
Revenue
Market Leader
Customer
App Servers
API
Gateway
LDAP
Database
Mainframe
APM

24. SHIFT LEFT and SHIFT RIGHT – E2E APP PERFORMANCE
Lack of visibility into the application performance during
load testing
Time wasted in building synthetic testing scripts
Application Performance testing + Application Performance Monitoring
Identify performance issues much earlier – SHIFT LEFT
Savings from leveraging Jmeter scipts with ASM for synthetic monitoring - SHIFT RIGHT
Innovation
Competitive
OUTCOMEIDEA
Customer Loyalty
Revenue
Market Leader
APM
MonitoringDeployingIntegratingCoding
TEST
TEST

25. Continuous
Delivery
Director
Open, Integrated DevOps Solutions from CA Technologies

26. 1 Major Release Every Year
… along with 1-2 .dot releases
CA RELEASE AUTOMATION + SERVICE VIRTUALIZATION + AGILE REQUIREMENTS DESIGNER
• Release Every Month
• Feature Focused Releases
• Committed at Mid-Sprint
• Beta Features in Sandbox
• All Features Reviewed by
Customers Prior to GA
Testing Volume
and Coverage
Environment
Setup Time
Catch Code
Change Defect
Daily Run
Frequency
Build
Validation Cycle
66%
Reduction in
minutes
14x
Increase in
daily runs
On
Demand
75%
Reduction
4300%volume increase &
70%coverage increase
CA is Drinking its Own DevOps Champagne
BEFORE TODAY

27. DevOps Express
Accelerating Adoption of DevOps Through a Collaborative Solution-Based Approach

28. Thank You!
To request your copy of the new book, visit:
http://bit.ly/DevOpsDigital

29. Senior Director, DevOps Solutions
Anand.akela@ca.com
Anand Akela
@aakela
Slideshare.net/CAInc
Linkedin.com/in/anandakela
ca.com