What is a Net Promoter Score?

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Net Promoter Score is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and is claimed to be correlated with revenue growth.

Tecnología

What is NPS®?
● A survey system designed to measure customer satisfaction and loyalty.
● Net Promoter Score® measures customer experience and predicts business
growth.

Why are we using NPS®?
● Easy to use & intuitive
● Management tool
● Common language to classify clients
● Correlates to business growth
● Benchmarking

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What is a Net Promoter Score?

1. Net Promoter Score

2. What is NPS®? ● A survey system designed to measure customer satisfaction and loyalty. ● Net Promoter Score® measures customer experience and predicts business growth.

3. How is NPS® calculated? Calculate your NPS by answering this question: How likely is it that you would recommend your brand to a friend or colleague?

4. NPS® Response Categories Promoters (9-10) ● loyal enthusiasts, ● fueling growth Passives (7-8) ● satisfied. but unenthusiastic ● vulnerable to competitive offerings Detractors (0-6) ● unhappy clients ● damage your brand ● impede growth

5. NPS® calculation

6. What is a good NPS®?

7. Examples of NPS for other Companies

8. 50 Anant’s current NPS®

9. Why are we using NPS®? ● Easy to use & intuitive ● Management tool ● Common language to classify clients ● Correlates to business growth ● Benchmarking

10. www.anant.us | solutions@anant.us | (855) 262-6826 3 Washington Circle, NW | Suite 301 | Washington, DC 20037 Data & Analytics Cassandra, DataStax, Kafka, Spark Customer Experience Sitecore Information Systems Salesforce, Quickbooks, and more

Notas del editor

Bad (-100-0) / Good (0-49) / Excellent (50-69)/ “World Class” (70-100)

What is a Net Promoter Score?

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