PSL Training

1. Better training and developments for progressive businesses and organisations
PSL Training
Customer service excellence
Leadership and management
Negotiation skills
Sales training
PSL
PEOPLE STRATEGY LEADERSHIP
PSLTaking your people to the next level

2. “ It’s truly amazing
what people can achieve
when they work together.”

3. The Benefits
A skill that can add real value to your business is the
ability to bring out the best in people, to help them
learn and grow. PSL training can work with people at all
levels in an organisation, improving how they perform
in situations that require customer service, leadership,
negotiation or sales skills.
The Difference
We can add real value to your business through providing
relevant, focused and inspiring training.
The Results
New ideas are being developed every day and people
are finding ways to gain more from the resources they
have and improve how their businesses perform.
Looking forward, it’s hard to imagine where the next
brilliant idea will come from. Maybe some new ideas,
helpful suggestions and better ways of doing things will
help your people to help your business grow.
With training that’s miles away from a tick-the-box exercise
Taking your people to the next level

4. “Their commitment has been
astounding, and has contributed to
a 40% increase in sales this year”
For progressive businesses and organisations
Better training and development

5. PSL provides training for all levels of ability and experience.
We can share best practice and provide training that will be successful for your business.
You can choose from a short course to an ongoing training programme.
CUSTOMER SERVICE
EXCELLENCE
The skills of sales and customer service have
been around for centuries. Perhaps even
the best companies could do better in these
areas, from the way in which they engage
with customers through to meeting their
needs. A skill that can add real value to your
business is customer service.
We offer training from the fundamental
basics to dealing with challenging people and
situations.
LEADERSHIP AND
MANAGEMENT
Leading and managing people can be
difficult, managers often find themselves
being short on time and tested by their
people. Supervisors, team leaders and
managers at all levels have benefitted from
our practical training. Improving the level of
communication and influencing skills in your
managers will give them more confidence and
the abilities to achieve better performance.
NEGOTiATIONs
Situations that require negotiation skills
occur frequently both inside and outside
of the workplace. A successful outcome
often depends upon deploying better
understanding, skills and tactics. We offer
training for people who are inexperienced
negotiators, who can learn what they do well
now and the principles that they need to
guide their actions and decisions.
We also offer training for more experienced
negotiators who can practice and hone their
skills through working with us.
SALES TRAINING
Perhaps one of the fastest ways to increase
sales is through this form of training.
We help experienced sales people, as well as
those who are new to sales or in sales support
roles, to use highly effective sales skills.
What makes PSL sales training stand out
from the crowd are the ways in which we help
people to learn. We can quickly help you to
deliver a programme that fits your people as
unique individuals, and what will help them to
sell more of your products and services.

6. “There was something
about PSL that made them
stand out from the rest”
Enabling your organisation and people to thank you for working with us
How we ensure successful outcomes

7. Strategy
The training we provide will be built on solid preparation, we
see this as key to the success. Our investment in research and
training will help you achieve better, cost-effective outcomes.
People
As part of our process for ensuring the success of your project,
you will consistently work with the same people from PSL.
Leadership
We will LISTEN to you, take ownership of your objectives and
work with you and your people. This means we can tailor the training
to fit your people and business, provide added value and deliver
better training outcomes.

8. Small and large companies, charities and Government agencies work with us
Who we work for

9. Our mission is to help
companies grow
PSL serves clients throughout the UK and overseas,
from the public and private sectors, ranging from large
multinational organisations, departments and agencies
to small businesses.
We recognise that every organisation is different and
has their own challenges.
In these challenging times, PSL offers a highly flexible
approach, that helps clients to help their people and
businesses to perform at higher levels.
“The training was a revelation”.

10. We believe in providing a cost-effective, flexible approach
How we work
“Our aim is to remove risk, deliver
excellence and real value”

11. Our experience is that
clients work with us
because we understand
their business.
The depth and breadth of our expertise means that clients
gain far more in a short space of time than they might
expect to elsewhere.
Combine this with the support we offer and the open-door
policy we have for questions from anyone and you will see
that we have a real recipe for success based upon placing
clients’ interests at the forefront.
What makes our training special is how we make it relevant,
engaging and valuable to everyone we work with.
This is why brands such as St John Ambulance, Cobham,
Honeywell, Playdale and Fuel Proof continue to put their
trust in us.

12. Working Together
We worked with Honeywell’s service engineering
leadership team to develop a programme of training
that would help their field service engineers to develop
deeper and much stronger customer relationships.
Delivering Growth
We delivered training for 140 engineers in the format
of a 2 day interactive course.
The outcomes of this training have lead to significant
growth in opportunities and revenue.
Honeywell achieves significant growth
Customer relationship skills -
tangible results
Richard Webb
UK Operations Leader
Honeywell Process Solutions
“During progress reviews held with the team
I received feedback that the training was a
‘revelation’ and they all felt that it provided
them with the tools and confidence to help
improve customer relationships and as a result
drive growth.
PSL met my brief for the training and exceeded
our expectations, as a result I would have no
hesitation in recommending PSL.”
case 1

13. The Challenge
Wordbank helps companies to run more successful
international marketing campaigns, operating in a
complex and competitive market.
The Benefits
We delivered a unique training course that combined sales,
influencing and negotiation with customer service and
leadership skills. This gave Wordbank skills and tools for
better understanding their customer needs, differentiating
their brand and creating competitive advantage.
Wordbank differentiates its brand
Customer Service skills -
creating competitive advantage
case 2
“PSL training was great value for money and
I liked that we were able to adapt the course
to suit individuals and our specific business
requirements.
The big thing for me was the motivation it
inspired; the tools we went through made our
people really think about what they’re doing in
a positive way.”
Claire Ingram
Assistant Director
Wordbank Ltd

14. Foundation and
Advanced Sales Training
We have worked with Fuelproof to develop best practice
across their sales teams.
Designed to fit
We have been effective through helping them with sales
techniques and processes that fit their products and what
their people really need.
Fuel Proof significantly increases its sales
Better sales training
case 3
Andrew Hargreaves
Managing Director
Fuel Proof Ltd
“There was something about PSL that made
them stand out from the rest. Most of the
companies tried to tell us that they could
transform our team with a two day course
and that we would be over the moon with
the results!
PSL had a different approach and suggested
that there are normally more issues that
need improvement to get the best results.
We have started down a route working
with PSL that is focused and has opened
our minds to change and continued
improvement across the business.
Their commitment has been astounding
and has contributed to a 40% increase in
sales this year.”

15. Training to assist a growing business
Designer Contracts wanted to find a training partner who would
deliver training that would be of real value to their people.
Making A Difference
A residential people skills course, designed to develop the leadership
and management skills that Designer Contracts require.
Leadership, management and personal effectiveness training
Staff Development pays dividends
case 4
Gena Spragg
HR Manager
Designer Contracts
“The rapid growth of our company resulted in the need for more training and
development. We found this in PSL, our excellent relationship with them and
the superb training they gave staff and management; all of whom have benefited.
It is definitely very different from training we have experienced in the past. It starts
with the planning stage, and Andrew listens to our needs, then guides us through
the best way forward. The courses are well planned, and constructed to meet our
business requirements and the personal development needs of staff.
The courses are extremely interesting, never boring, and always get a positive
response from all our staff, who have found them demanding but enjoyable.
Even the stalwarts in the team admit they have gained enormously. PSL’s customer
service is also second to none and nothing is too much trouble for them.
Everyone knows how tough it can be in business, especially with tighter margins.
Training is usually the first thing to suffer, but our investment with PSL is paying
dividends and I would have no hesitation in recommending them most highly.”

16. “PsL’s customer service is
second to none and nothing is
too much trouble for them”
www.psl-uk.com
enquiries@psl-uk.com
0800 634 3399
PEOPLE STRATEGY LEADERSHIP
PSLTaking your people to the next level
PEOPLE STRATEGY LEADERSHIP
PSLTaking your people to the next level