1. ANGELA M SMITH
(253) 324-2347  smithangela794@gmail.com 20619 81st Ave Ct E, Spanaway, WA 98387
CAREER SUMMARY
Passionate, dedicated and self-motivated Early Childhood professional with 10+ years of experience and a degree in
Social Science spanning across the military side of child care providing excellent care for military families in both a
center setting and as a licensed childcare home. Offer professional expertise and diverse range of skills within retail
settings,office settingsand a large call center. Flexible and adaptable with extensive knowledge of child psychology and
development. Child and youth advocate devoted to helping children think creatively, solve problems independently and
respect themselves and others. Poised for next level success by using both my experience and education as office
administrative, office coordinator, assistant director with the proven history of meeting and exceeding organizational
objectives.
AREA OF EXPERTISE
✓ StrategicPlanning Forecasting ✓ Curriculum Development ✓ Social Perceptiveness
✓ Day-care Management ✓ Relationship Building ✓ Time Management
✓ Child Abuse Prevention ✓ Staff Training & Leadership ✓ Problem Resolution
EXPERIENCE & NOTABLE CONTRIBUTIONS
EASTERSEALS ANGLE LAKE CHILD DEVELOPMENT CENTER SEATAC WA 2017-PRESENT
ASSISTANT DIRECTOR
Assist the Director in running the day to day tasks of a NAYEC and Early Achievers accredited child care center. Ensure
all staff, children and families have their daily needs met in order to be part of a successful child care atmosphere.
● Maintain WA state required ratios
● Run and submit child care reports such as weekly and monthly USDA and Head Start meal counts
● Enroll families in childcare
● submit payments to bank and enter into quickbooks
● order supplies
● Maintain DSHS enrolled families
● Maintain WA state licensing procedures
● Up to date training in best child care practices for myself and other employees
● Interview potential new employees
STATE FARM INSURANCE COMPANY TACOMA, WA JULY 2016-JAN. 2017
Claims Representative
Received intensive 8 week training to become a State Farm Claims representative handling claims up to $25,000. While at
State Farm my critical thinking skills were put to the test in order to resolve straight forward claims or to escalate the
claim up to a more specialized department. I worked in a very fast paced call center environment taking inbound
customer calls to resolve auto accident claims while doing discretionary tasks such as paying estimates in between calls.
● Provide remarkable customer service
● Resolve all aspect of auto claims to include collision and comprehensive claims
● Issue payments
● Review estimates
● Investigate claims
● Meeting or exceeding State Farms stringent customer care requirements

2. HILLSIDECHILD DEVELOPMENT CENTER  Fort Lewis, WA  2014 - 2016
CYPA
Establish a safe play and healthy environment for the children and educate children on proper health and personal
habitswhile encouraging a good behavior using the positive reinforcement method. Complete forms in accordance with
company procedures.
● Plan, organize and engage in recreational activities such as games and puzzles as well as communicate openly with
children's parents about daily activities and behaviors.
● Give a boost to children in understanding of and patient with others, presented well-balanced and nutritious menu
options and address behavioral and learning issues with parents and daycare management.
● Act in accordance with CYS regulations, policies and procedures as well as comply with EEO principles and
standards while keeping observations on children to help the lead plan accordingly.
● Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining
documents, such as attendance records, correspondence, or other material.
UNIVERSITY OF MARYLAND  Various duty station locations/Online  2011 - 2013
FULL TIMESTUDENT AND MOTHER
● Successfully gained essential knowledge in child psychology, and sociology while completing the essential course
work and observations.
IN HOME CHILD CARE  Fort Knox, KY  2009 - 2011
FAMILYCHILD CARE PROVIDER
Identified signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
and performed general administrative tasks, such as taking attendance, editing internal paperwork, and making phone
calls. Performed housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
● Accomplished an in-home daycare with infants, toddlers, preschoolers and school-aged children while ensuring a
child-friendly environment with access to outdoor activities.
● Engaged with children on an individual basisin a pleasant manner, made nutritiousbreakfasts, lunches, dinners and
snacks for the children and expertly sanitized toys and play equipment.
● Communicated openlywith children'sparentsabout daily activitiesand behaviors, dressed infants and toddlers and
changed their diapers.
● Instruct children in health and personal habits, such as eating, resting, and toilet habits while creating and
developing appropriate lesson plans.
● Kept records on individual children, including daily observations, information about activities, meals served, and
medications administration.
CHILD CARE PROFESSIONAL SCHOOL AGE SERVICES  Vilsack
● Developed and implemented curriculum for children according to age, intellect and grade as well as oversaw
children’s intellectual, psychological and hygiene needs.
● Selected and purchased books in order to better educate children and promoted good behaviors by using the
positive reinforcement method.
● Maintained daily records of children's individual activities, behaviors, meals, and naps as well as created and
implemented developmentally-appropriate curriculum that addressed all learning styles.
● Transported and supervised children on field trips to local parks, fire stations zoos and etc.
McCHORD AIR FORCE BASE CHILD DEVELOPMENT PROGRAM  McChord AFB – WA  2004 - 2006
CHILD DEVELOPMENT PROGRAM ASSISTANT
● Prepared meals and snacks for children and recorded accurate reports, correspondence, evaluations and progress
reports. Red to toddlers and teaching them painting, drawing, handicrafts and singing.
● Monitored children's well-being, direct care and progress and assisted Management team in evaluating the
effectiveness of planned activities and education.
● Evaluated and determined the optimum approach to enhance and improve the learning and skill development of the
child. Engaged children through hands-on art instruction.

3. EDUCATION & TRAINING
Child Development Accreditation
While at Hillside Child Development I wasinterviewed and picked out of several employeesfor the opportunity to earn
my EarlyChildhood Development accreditation through NAYEC which is equivalent to an associates degree in Early
Childhood Development. I put together a portfolio of my earlychildhood achievements, distributed familysurveys
measuringthe qualityof care I provided, and wasobserved by a professional in EarlyChildhood in all areasof providing
qualitycare for childeren and was awarded my CDA in September 2016.
Bachelor of Social Science
UNIVERSITY OF MARYLANDUNIVERSITY COLLEGE|Various | 2013
Coursework in Parenting Today Coursework in Social Psychology Coursework in Psychology of Gender Certifications
CPR, First Aid Food Handlers Card ECE Module Completion Current Physical and TB Test