1. Angela Renee Tolbert
1242 East Knob Hill Street
Springfield, Missouri 65804
♦
417-987-1387
Email: angela.tolbert@gmail.com
♦ OBJECTIVE:
To utilize and expand upon my Compliance, Finance, Project Management, Procurement, and Management experience
and education. I will serve as a strong team member, contributing IT, Accounting, Legal, and Risk Management
experience and knowledge to any service industry.
♦ SKILLS:
Management
Organizational Redesign and Restructuring • Cost Reduction and Avoidance • Market and Operations Risk Assessment • Client
Relationship Management • Recruitment and Retention • Training and Development • RFP Development • Maintain Multi-Million
and Billion Dollar Accounts • Human Resources High-End Principles & Functions • Project Management • Vendor Management
Financial Operations
Global and Domestic Custody • Clearance • Mortgage Backed Securities (MBS) • Corporate Trust • Transfer Agent • Risk
Management • Cash Management • Funds Transfer - domestic and international • Money Markets • Letters of Credit • Loans
Compliance
BSA/AML • OFAC • SAR • FinCEN • USA Patriot Act • SOX • Graham-Leach-Bliley • SEC Rule 17a
Balance Sheet & P/L Reporting • ISO 9000/9004 Quality Management • JCAHO and OSHA Accreditation and Procedures
♦ ACCOMPLISHMENTS:
• Make Money
o Accelerated profit margins by 19% with projected sales of $6M by launching new marketing innovative
strategies in only one calendar year. (Global Mortgages)
o As my own project, collected approximately 24% of the gross amount attempted in September 2012 from the
Top Offenders’ Unremitted Debit Memo report, over $100,000.00. (Expedia)
• Save Money
o Cut expenses incurred by long distance telephone charges; saved $13,000.00 per year, per business cottage,
for a total of $91,000.00 annually for a non-profit organization. (Grandfather Home for Children)
• Save Time
o Eliminated over 15 paid telemarketing hours weekly by authoring and designing a 7 page web-application
interface that standardized and automated responses to general inquiries regarding new mortgage products.
(Global Mortgages)

2. o Additionally proposed and implemented a color code key system and invoice batching further reducing man
hours by over 20 man hours per month on Unremitted Debit Memo Report. (Expedia)
• Build Relationships/Brand Identity
o Garnered free publicity by partnering with select realtors. (Global Mortgages)
• Attract New Business
o Grew female and Hispanic customer base from 15% to 33% by repositioning merchandising strategy and
offering high appeal products and loan officers. (Global Mortgages)
o Additionally, more than doubled clientele for law firm by taking proactive approach with fledgling attorney’s
business. (Rouse Law Group, LLC)
• Maintain Existing Business
o Reversed strained relationship with $14M client; renewed one-year contract despite internal and external
expectations account was unsalvageable and secured an additional $22M in business. (Global Mortgages)
♦ WORK EXPERIENCE
01/15 – 02/15IT Applications Analyst II/Project Manager, AAA for NVR (short-term contract)
● Develop and maintain the release schedule for Oracle PeopleSoft Financials 9.2 upgrade
● Manage onshore and offshore team of QA and Development ensuring interdependencies were synced
● Maintain log of risks in Microsoft Project and facilitate touch point meetings 1 – 2 times per week with
onshore and offshore team to mitigate risks by category via Visio and Hadoop extractions
● Release Management Coordinator on UAT and Facilitator on QA Project: Contributing ideas, analysis, and
oversight from beginning stages (fit/gap) to implementation (true E2E) using SCRUM/Agile methodologies
06/14 – 10/14 Procurement Specialist/Business Systems Analyst, Pratt and Whitney for OPS, Inc. (contract)
● RFQ/IFB Creation and Transportation and Logistics/Delivery Assurance and Order Expediting
● Project Manager: Lead team on scheduled delivery of training materials as well as authored.
● Bid Response Analysis and Recommendation
● Data Analysis and Daily Reporting to Senior Management
● Client/Vendor Relationship Management – Rapport Building, Facilitate Conference Calls, Resolve Risks
● Execute and Analyze Purchase Order Data Reports, Closeouts, Spend Reports, Create and Furnish Buying
Recommendations, Analyze and Resolve Invoice Discrepancies, more.
● Obey all FAA, EAR, and ITAR Laws and Compliance Protocols
● Create, Maintain, and Issue Vendor Performance Reports Weekly and Discuss with Supplier and Senior
Level Management with Possible Solutions and Recommendations for Improvement
04/13 – 12/13 UAT Financial Business Analyst/Junior Project Manager, Expedia/Hotels.com (restructuring)
• Meet with Operations teams and develop test case scenarios for regression testing and new projects
• Proficient knowledge of revenue accounting – especially through Oracle EBS and SQL-OM, GL, AR, AP
• Author, review, and/or ensure key stakeholder signoffs on project deliverables (Business requirement
documents, process flows, mapping documents, etc.) in UI and GUI and EDW
• Act as Revenue Accounting/Ops SME/Junior Project Manager for project life-cycle planning to determine
project scope, scheduling, risks, issues, and determine potential contingency plans with regard to Release
Management for Oracle EBS12 upgrade
• Drive innovation and creative approaches to problem solving resulting in quality deliverables which support
overall departmental and corporate business strategy while keeping projects and deliverables aligned with

3. project timelines and forecasts aligning with ROI while monitoring risks and advantages of FX and US and
foreign VAT tax effects
• Lead project kickoffs by facilitating meetings with multiple cross-global departments and coordinate updates
with appropriate stakeholders with updates, statuses, notes, decisions, problem resolutions, risks, etc. by
writing test scripts, user stories, and providing appropriate follow through
• POC – Collections and Revenue Analysis
• Coordinate and perform UAT testing through pilot and smoke screen testing and sign off of the same
• Strong working knowledge of interfaces and impact on dependencies through SCRUM flow
09/10 – 04/13 Compliance & Recovery/Analyst, Financial Operations, Expedia/Hotels.com (promoted)
• Multiple Project Manager Lead/SME: Debit memo recovery, SOX audit improvement, SharePoint site
development, EDW (data warehouse) conversion, SalesForce testing, more.
• Verify and audit MPIF data and monitor incoming international wires for Debit Memo payments
• Provide correct IBAN & SWIFT codes to international vendors – various global BofA accounts
• Reach out to domestic & international vendor properties, GMs, VPs, EVPs, owners, and CFOs via phone,
fax, & e-mail communication for Unremitted Debit Memo collection – manage calls effectively and without
conflict and document the same in SalesForce with attachments as necessary
• Vendor contract research and review to ensure contractual compliance prior to initiating vendor contact for
Unremitted Debit Memos; document all work in Express, SalesForce, and/or Navigator
• Create Debit Memos, request Debit Memo reversals with corroborating data & request write-offs
• Audit and proper reporting of errors, omissions, duplicate payments, currency conversions, and more for
coordinators in EVC, UAT, Vendor Banking, ABQ, ePay, challenge & improve processes, and more.
• Schedule meetings, give presentations, and book rooms through Outlook
• Data analysis and test deliverables reporting back to stakeholders any risks and determine best course of
action through presentation and Excel as backup supporting tool
• Special Project Assignment: SOX Testing and results reporting to upper-management
• AML Compliance training and proper reporting of suspicious activities both internally and partners
10/09 – 06/10 Paralegal/Office Manager/Trust Account Analyst, Rouse Law Group, L.L.C. (closed due to auto
accident)
• Draft discovery, routine motions, dissolutions, paternity actions, entry of appearances, calculate Form 14s
(Child Support Calculation Worksheet), personal injury demand letters, QDROs, registration of foreign
judgments
• Knowledge of family law, employment law, workman’s compensation laws, corporate laws, and personal
injury laws and compliance of the same
• Customer service, collections on overdue accounts, client intakes and initial interviews with notes, and file
creation
• Proofreading, notarize documents, legal research (WestLaw and Google Scholar)
• Calendar events, appointment scheduling, and extending professional courtesies
• Accounts Payable/Accounts Receivable, full charge billing, trust account reports, expense reports, online
banking transfers, forecasting and revenue analysis
• Manage 1 intern and 2 cleaning personnel; client file maintenance
• Payroll processing & monthly CPA reporting
10/03 – 10/07 Controller/Branch Manager/Forecast Analyst, Global Mortgages (company moved out-of-state)

4. Lead Processor/Branch Manager, a.Process (closed processing company when franchise closed)
• Full-charge Accounting, Human Resources, Management, Customer Service, SOX Compliance, Operations,
IT role (business analyst for branch and report to corporate) and Loan analyst functions
• Human Resources: Management of local office (19+/-) and 2 satellite offices staff (17+/-) each office, hiring,
training, annual reviews, 1:1 quarterly meetings with staff, and insurance and benefit enrollment process.
• Project Manager for Oracle Financial Billing System Upgrade: Followed SCRUM methodology, performed
E2E testing, wrote and performed smoke and QA testing on scripts, system migration, and assigned UAT
regression scenarios, merger preparation.
• Operations/Quality/Compliance and Risk Management: Maintain state and federal compliance with BSA,
AML, Patriot Act, and more; facilitate weekly compliance and quality meetings, confidentiality, inventory
control procedures, delegate duties as needed, internal file and process audits, and web site creation and
maintenance.
• Loan Analyst and Management: Sales and sales plan structure, prepare loan approval packages, closed-file
audits, and commission approvals and payouts.
• Accounting: Budget requests, expense and job cost reports, general ledger and journal entries, monthly
bank and credit card reconciliations, quarterly tax preparation, expected cash flow analysis, P&L statements,
AP / AR, payroll, garnishments, bank deposits, ACH/EFT, domestic wires, petty cash box, facilitate end-of-
month and end-of-year closing procedures and responsibilities, lockbox transactions, post cash receipts,
collections, check writing and signing privileges, more.
02/04 – 04/06 Operations Manager/Controller, Summa Cabling (telecom/cable company)
• Full-charge Accounting functions, Human Resources, Customer Service, and Information Systems and
Technology to include data analysis in Oracle Financials and other EDW software and IT storage
• Accounting: Line of credit management, tax reductions, internal audits and implement new audit controls,
risk management, billing, ACH/EFT, domestic wires, invoicing, collections, garnishments, levies, and daily /
monthly reconciliations for five bank accounts and credit card machine.
• Operations: Implement new processes for greater productivity and increased revenue potential, weekly
reporting to owner, inventory control, order fulfillment, database management, maintain good relations with
vendors and customers, purchasing, SOX compliance, forecasting and analysis, more.
• Management: Supervise and conduct performance reviews for warehouse workers (7), sales staff (3),
telecommuter sales representatives (1), accounting clerks (2), and drivers (2).
• Project Management: Self-initiated audit of company’s financial data, assigned SMEs for testing of data from
RealWorld, tested scripts for conversion to Netcracker, and ran queries against financials reported back
from CPA firm.
12/00 – 06/01 Assistant to Chief Tax and Finance Officer/Business Analyst , DT Industries (company closed)
• Corporate Finance: Prepare monthly & quarterly corporate financial statements (15 inter-company, global
divisions), general accounts payable, internal auditing controls, receivables, disbursements (domestic and
international wire transfers) and internal banking transfers, corporate tax, banking compliance (SOX, BSA
and AML-similar), multi-billion dollar account database management, more.
♦ SKILLS
I am professional both in attitude and attire. I am efficient independently or in a group setting. I am detail oriented, organized,
dependable, and possess excellent communication skills.

5. Also, I have superior problem solving and instructional abilities. Without compromising quality, I complete multiple tasks
simultaneously while meeting or exceeding deadlines.
I am analytical, adaptable, and a team player. Also, I am trained in proper, modern business and telephone etiquette, as well
as confidentiality. I am highly computer literate and proficient in numerous software packages.
♦ AWARDS & ACCOMPLISHMENTS
1. 2004 National Employee of the Month, February
- awarded by Global Mortgages
2. 2004 Compliance Training and Certificate to identify mortgage fraud and money laundering activities
- awarded by WellsFargo Mortgage Services Regional Sales Director, Eric Janeczko
3. 2011, Expedia, Financial Operations, Flying Smart Award Winner, Quarter 3
- implementing departmental change, challenging processes (process improvement), saving the company money,
leadership and training regarding Project Management of collection and billing activities and related to project
upgrade
♦ COMPUTER SOFTWARE
Windows (all versions), Oracle EBS and Cloud/Fusion, JIRA, UPKs, SQL Server 2008 and 2012, Microsoft Office Suite (Front
Page, Word, Excel, Access, PowerPoint, Publisher, One Note, SharePoint, Visio), Terradata, Haddoop, HPQC, Java, ACT,
EPICOR, SAP, SmartDraw 2009 – Legal Edition, Abacus Law, WestLaw, Project Manager, ICOMS, APRecon MerchantPoint,
Convergys, Netcracker, Everest AdminTools, Quicken, QuickBooks Pro, Peachtree, RealWorld, PhotoShop, Corel (Word
Perfect, Lotus, QuattroPro), MAS 90, AS400, Oracle PeopleSoft Financials, Navigator, Express, Vendor Maintenance (Master
Contracts & MPIFs), Expert and Euro-Expert, TGBR, WEX, CCAT, Upside Contract, CAT (Cash Activity Tracker), UK
Payments, OANDA, HIMS, Microsoft Dynamics CRM, SalesForce, SalesForce Reporting Tools, HCOMM, HBOSS, Calyx,
Crystal, Samson, Remedy, more.
♦ VOLUNTEER EXPERIENCE & COMMUNITY INVOLVEMENT
1. YMCA Youth Soccer Coach, 2001 – 2008
2. Second Term, Missouri Commissioned Notary Public, Expires 03/24/2018
3. Court Appointed Special Advocate, 30 hours of training, sworn in June 4, 2010 by Judge David Jones – 06/2011
♦ REFERENCES
Ted Bogan, Expedia Market Manager, Letter of Recommendation, Dated: April 2012
J. Matthew Hicks, U.S. Marshal, Known: 20+ years, j45picker@yahoo.com
Others upon request.

6. ♦ EDUCATION
Bachelor’s Degree, Business Administration Trident University International, Online
Concentration: Project Management / Leadership Graduate: Pending; 126 hours earned+
Diploma, with Honors Sullivan East High School, Bluff City, TN
Major: College Preparatory
♦ ADDITIONAL CONTINUING EDUCATION
Foreign Languages: 4.5 years French (fluent); 1 semester Japanese; Chinese – currently studying online
Voluntary Learn Points from Special K for Continuing Education Credit:
Career Skills (10/2010), Diversity Awareness (10/2010), Effective Management: Creating Successful Solutions (10/2010),
Leading Your Team to Business Results (10/2010), Managing Conflict (10/2010), Women in Leadership: Leading People in an
Organization (10/2010), Making Group Decisions (11/2010), Project Communication Management (11/2010), Project Time
Management (12/2010), Solving Problems Logically (12/2010), First Steps Toward Strategic Planning (12/2010), Women in
Leadership: Gaining Leadership Excellence Through Effective Communication (01/2011), Effective Time Management for You
(03/2011), Communicating Across Cultures (06/2011), Developing Yourself as a Leader (06/2011), Developing Successful
Training for Non-Training Professionals (06/2011) 6 Oracle Courses (2013).
Johns Hopkins University: Data Science Specialization Certification (in process); 4.0
White Belt Certified – Lean Six Sigma, Aveta Business Institute (2013) – Agile Yellow Belt Certification (in process)
Cloud Computing Certification – Alison (2015)
PMP Diploma Certification Course – Alison – (in process); 4.0

7. ♦ EDUCATION
Bachelor’s Degree, Business Administration Trident University International, Online
Concentration: Project Management / Leadership Graduate: Pending; 126 hours earned+
Diploma, with Honors Sullivan East High School, Bluff City, TN
Major: College Preparatory
♦ ADDITIONAL CONTINUING EDUCATION
Foreign Languages: 4.5 years French (fluent); 1 semester Japanese; Chinese – currently studying online
Voluntary Learn Points from Special K for Continuing Education Credit:
Career Skills (10/2010), Diversity Awareness (10/2010), Effective Management: Creating Successful Solutions (10/2010),
Leading Your Team to Business Results (10/2010), Managing Conflict (10/2010), Women in Leadership: Leading People in an
Organization (10/2010), Making Group Decisions (11/2010), Project Communication Management (11/2010), Project Time
Management (12/2010), Solving Problems Logically (12/2010), First Steps Toward Strategic Planning (12/2010), Women in
Leadership: Gaining Leadership Excellence Through Effective Communication (01/2011), Effective Time Management for You
(03/2011), Communicating Across Cultures (06/2011), Developing Yourself as a Leader (06/2011), Developing Successful
Training for Non-Training Professionals (06/2011) 6 Oracle Courses (2013).
Johns Hopkins University: Data Science Specialization Certification (in process); 4.0
White Belt Certified – Lean Six Sigma, Aveta Business Institute (2013) – Agile Yellow Belt Certification (in process)
Cloud Computing Certification – Alison (2015)
PMP Diploma Certification Course – Alison – (in process); 4.0