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Awards Day April 2009
- 2. WELCOME
- 6. KPI no. 1 bACTIVE Sales to Target
- 7. 3 RD MSC 2 ND CLC 1 ST ASC
- 8. KPI NO. 1 – b ACTIVE Sales to Target FACILITY TARGET SOLD %AGE POINTS 9 th FSP 160 139 87 1 8 th WSC 250 221 88 2 7 th BLC 200 188 94 3 6 th SLC 400 406 102 4 5 th MSP 200 218 109 5 4 th LLC 380 430 113 6 3 rd MSC 320 370 116 7 2 nd CLC 280 327 117 8 1 st ASC 310 366 118 9 2500 2665 107
- 9. KPI no. 2 bACTIVE Net Gains
- 10. 3 RD LLC 2 ND ASC 1 ST MSC
- 11. KPI NO. 2 – b ACTIVE Net Gains FACILITY APR ‘08 APR ‘09 GAINS +/-% PTS 9 th BLC 339 330 -9 -3 1 8 th SLC 831 820 -11 -1 2 7 th FSP 436 457 21 5 3 6 th WSC 639 604 35 6 4 5 th CLC 448 476 28 6 5 4 th MSP 370 405 35 9 6 3 rd LLC 1042 1165 123 12 7 2 nd ASC 725 855 130 18 8 1 st MSC 579 684 105 18 9 5374 5831 457 9
- 12. Achievements 2007 2008 2009 Members 3,500 5,000 6,000 Income £714,000 £930,000 £1,100,000 Memberships Target Actual 2500 2665
- 13. KPI no. 3 INCOME to TARGET
- 14. 3 RD LLC 2 ND MSC 1 ST CLC
- 15. KPI NO. 3 – Income Compared to Target FACILITY TARGET(£) ACTUAL(£) DIFF(£) %AGE PTS 9th MSP 197,959 198,174 215 0.11 1 8th FSP 152,746 155,596 2,850 1.87 2 7th SLC 337,264 345,722 8,458 2.51 3 6th ASC 387,365 407,539 20,174 5.21 4 5th BLC 136,861 147,773 10,912 7.97 5 4th WSC 243,987 264,132 20,145 8.26 6 3rd LLC 404,880 438,367 33,487 8.27 7 2nd MSC 323,822 353,305 29,483 9.10 8 1st CLC 259,058 290,267 31,209 12.05 9 2,443,942 2,600,875 156,933 6.42
- 17. KPI no. 4 ATTENDANCE COMPARISON
- 18. 3 RD SLC 2 ND ASC 1 ST CLC
- 19. KPI NO. 4 – Admissions Comparison FACILITY 2007/08 2008/09 DIFF %AGE(+) PTS 9 th FSP 77,376 79,178 1,802 2 1 8 th BLC 60,545 63,472 2,927 5 2 7 th MSP 86,529 93,537 7,008 8 3 6 th MSC 207,719 230,561 22,842 11 4 5 th LLC 171,178 191,753 20,575 12 5 4 th WSC 205,362 237,919 32,557 16 6 3 rd SLC 200,097 246,162 46,065 23 7 2 nd ASC 240,630 317,444 77,114 32 8 1 st CLC 129,419 184,530 56,111 43 9 1,378,855 1,644,856 266,001 19
- 21. KPI no. 5 POINTS OF VIEW SATISFACTION
- 22. 3 RD WSC 2 ND MSC 1 ST CLC
- 23. KPI NO. 5 – Points of View Satisfaction FACILITY SCORE REPLIES POINTS 9 th MSP 7.83 338 1 8 th FSP 8.11 277 2 7 th ASC 8.36 465 3 6 th CLC 8.39 271 4 5 th LLC 8.41 334 5 4 th BLC 8.59 366 6 3 rd WSC 8.67 295 7 2 nd MSC 8.73 332 8 1 st SLC 8.74 375 9 8.43 3053
- 24. KPI no. 6 EXPENDITURE to BUDGET
- 25. 3 RD BLC 2 ND MSP 1 ST SLC
- 26. KPI NO. 6 – Expenditure YTD Compared to Budget FACILITY BUDGET(£) ACTUAL(£) %AGE PTS 9 th ASC 592,852 704,505 118 1 8 th LLC 437,181 488,212 111 2 7 th CLC 539,987 548,915 101.65 3 6 th FSP 327,387 332,670 101.61 4 5 th MSC 484,851 490,055 101.07 5 4 th WSC 455,244 453,377 100 6 3 rd BLC 362,273 346,279 96 7 2 nd MSP 428,019 382,732 89 8 1 st SLC 571,114 479,011 84 9 4,198,888 4,225,756 101
- 27. KPI no. 7 COST PER HEAD
- 28. 3 RD MSC 2 ND SLC 1 ST LLC
- 29. KPI No 7 - Cost Per Head 2008/09 FACILITY £ POINTS 9 th BLC 3.13 1 8 th FSP 2.24 2 7 th MSP 1.97 3 6 th CLC 1.40 4 5 th ASC 0.93 5 4 th WSC 0.80 6 3 rd MSC 0.59 7 2 nd SLC 0.54 8 1 st LLC 0.26 9 1.32
- 30. KPI PERFORMANCE – TOTALS 9 TH Forfar Swimming Pool
- 31. KPI PERFORMANCE – TOTALS 8 TH Brechin Leisure Centre
- 32. KPI PERFORMANCE – TOTALS 7 TH Montrose Swimming Pool
- 33. KPI PERFORMANCE – TOTALS 6 TH Websters Sports Centre
- 34. KPI PERFORMANCE – TOTALS 5 TH Arbroath Sports Centre
- 35. KPI PERFORMANCE – TOTALS 4 TH Lochside Leisure Centre
- 36. KPI PERFORMANCE – TOTALS TOP 3 CARNOUSTIE LEISURE CENTRE MONTROSE SPORTS CENTRE SALTIRE LEISURE CENTRE
- 37. FACILITY of the YEAR 2008/09 48 points MONTROSE SPORTS CENTRE
- 39. LUCKY DIP
- 41. BIG THANKS FOR A BRIEF BACKGROUND
- 54. EMPLOYEE of the YEAR
- 55. Arbroath Sports Centre Jennifer Wilkins
- 56. Saltire Leisure Centre Dawn Falconer
- 57. Carnoustie Leisure Centre Elaine Carnegie
- 58. Lochside Leisure Centre Helen Torrie
- 59. Forfar Swimming Pool Gillian Mackie
- 60. Websters Sports Centre Emily Phillips
- 61. Montrose Sports Centre Tracey Allan
- 62. Montrose Swimming Pool Laura McKenzie
- 63. Brechin Leisure Centre Angela Thomson
- 64. AREA WINNERS Arbroath & Carnoustie Area Jennifer Wilkins Forfar & Kirriemuir Area Gillian Mackie Montrose & Brechin Area Tracey Allan
- 65. Employee of the Year 2008/09 Gillian Mackie
- 66. CLOSING THANKS
Notas del editor
- ASC-Jennifer Wilkins She has reduced the year long waiting list to an extent where people only have to wait a month or two for a space. She deals with all swim enquiries to a high standard and you can always rely on her to help you out with any problems. SLC-Dawn Falconer Bra lass, good to work with and for”. Done a lot this year and she’s also helped me through my skillseeker course. CLC-Elaine Carnegie Carries out many tasks at the Centre – Cleaning/Reception /Attendant and has also helped out at the Caravan Park and helped with organising pool staff LLC-Helen Torrie Helen has been the back bone of LLC for lots of years the people of Forfar stop Helen down the town on a daily basis to discuss LLC timetables – forthcoming classes etc Helen is MRS LLC. FSP-Gillian Mackie Professional, consistent & committed to her role @ FSP Liaises well with the public & other centres/staff WSC-Emily Phillips one of the hardest workers in our facility and fills many roles from full-time leisure attendant, acting duty manager, circuits and abs coach, swim teacher, RPC and XYZ coach. . Very well thought of by all members of staff and has given confidence to the younger, newer members of staff through day to day operational training and ongoing support. MSC-Tracey Allan Her willingness to develop the pre-school programme at MSC including the introduction of pre-school parties, pre-school holiday club activities and evolving the current pre-school programme using new ideas and equipment MSP Laura McKenzie Always available to cover shifts at short notice and is dedicated to doing a good job when she is working. BLC-Angela Thomson Angela is a very professional, friendly and reliable member of staff. She also has a full time job in Brechin but despite this is always willing to cover shifts when she can
- ASC-Jennifer Wilkins She has reduced the year long waiting list to an extent where people only have to wait a month or two for a space. She deals with all swim enquiries to a high standard and you can always rely on her to help you out with any problems. SLC-Dawn Falconer Bra lass, good to work with and for”. Done a lot this year and she’s also helped me through my skillseeker course. CLC-Elaine Carnegie Carries out many tasks at the Centre – Cleaning/Reception /Attendant and has also helped out at the Caravan Park and helped with organising pool staff LLC-Helen Torrie Helen has been the back bone of LLC for lots of years the people of Forfar stop Helen down the town on a daily basis to discuss LLC timetables – forthcoming classes etc Helen is MRS LLC. FSP-Gillian Mackie Professional, consistent & committed to her role @ FSP Liaises well with the public & other centres/staff WSC-Emily Phillips one of the hardest workers in our facility and fills many roles from full-time leisure attendant, acting duty manager, circuits and abs coach, swim teacher, RPC and XYZ coach. . Very well thought of by all members of staff and has given confidence to the younger, newer members of staff through day to day operational training and ongoing support. MSC-Tracey Allan Her willingness to develop the pre-school programme at MSC including the introduction of pre-school parties, pre-school holiday club activities and evolving the current pre-school programme using new ideas and equipment MSP Laura McKenzie Always available to cover shifts at short notice and is dedicated to doing a good job when she is working. BLC-Angela Thomson Angela is a very professional, friendly and reliable member of staff. She also has a full time job in Brechin but despite this is always willing to cover shifts when she can
- ASC-Jennifer Wilkins She has reduced the year long waiting list to an extent where people only have to wait a month or two for a space. She deals with all swim enquiries to a high standard and you can always rely on her to help you out with any problems. SLC-Dawn Falconer Bra lass, good to work with and for”. Done a lot this year and she’s also helped me through my skillseeker course. CLC-Elaine Carnegie Carries out many tasks at the Centre – Cleaning/Reception /Attendant and has also helped out at the Caravan Park and helped with organising pool staff LLC-Helen Torrie Helen has been the back bone of LLC for lots of years the people of Forfar stop Helen down the town on a daily basis to discuss LLC timetables – forthcoming classes etc Helen is MRS LLC. FSP-Gillian Mackie Professional, consistent & committed to her role @ FSP Liaises well with the public & other centres/staff WSC-Emily Phillips one of the hardest workers in our facility and fills many roles from full-time leisure attendant, acting duty manager, circuits and abs coach, swim teacher, RPC and XYZ coach. . Very well thought of by all members of staff and has given confidence to the younger, newer members of staff through day to day operational training and ongoing support. MSC-Tracey Allan Her willingness to develop the pre-school programme at MSC including the introduction of pre-school parties, pre-school holiday club activities and evolving the current pre-school programme using new ideas and equipment MSP Laura McKenzie Always available to cover shifts at short notice and is dedicated to doing a good job when she is working. BLC-Angela Thomson Angela is a very professional, friendly and reliable member of staff. She also has a full time job in Brechin but despite this is always willing to cover shifts when she can
- ASC-Jennifer Wilkins She has reduced the year long waiting list to an extent where people only have to wait a month or two for a space. She deals with all swim enquiries to a high standard and you can always rely on her to help you out with any problems. SLC-Dawn Falconer Bra lass, good to work with and for”. Done a lot this year and she’s also helped me through my skillseeker course. CLC-Elaine Carnegie Carries out many tasks at the Centre – Cleaning/Reception /Attendant and has also helped out at the Caravan Park and helped with organising pool staff LLC-Helen Torrie Helen has been the back bone of LLC for lots of years the people of Forfar stop Helen down the town on a daily basis to discuss LLC timetables – forthcoming classes etc Helen is MRS LLC. FSP-Gillian Mackie Professional, consistent & committed to her role @ FSP Liaises well with the public & other centres/staff WSC-Emily Phillips one of the hardest workers in our facility and fills many roles from full-time leisure attendant, acting duty manager, circuits and abs coach, swim teacher, RPC and XYZ coach. . Very well thought of by all members of staff and has given confidence to the younger, newer members of staff through day to day operational training and ongoing support. MSC-Tracey Allan Her willingness to develop the pre-school programme at MSC including the introduction of pre-school parties, pre-school holiday club activities and evolving the current pre-school programme using new ideas and equipment MSP Laura McKenzie Always available to cover shifts at short notice and is dedicated to doing a good job when she is working. BLC-Angela Thomson Angela is a very professional, friendly and reliable member of staff. She also has a full time job in Brechin but despite this is always willing to cover shifts when she can
- ASC-Jennifer Wilkins She has reduced the year long waiting list to an extent where people only have to wait a month or two for a space. She deals with all swim enquiries to a high standard and you can always rely on her to help you out with any problems. SLC-Dawn Falconer Bra lass, good to work with and for”. Done a lot this year and she’s also helped me through my skillseeker course. CLC-Elaine Carnegie Carries out many tasks at the Centre – Cleaning/Reception /Attendant and has also helped out at the Caravan Park and helped with organising pool staff LLC-Helen Torrie Helen has been the back bone of LLC for lots of years the people of Forfar stop Helen down the town on a daily basis to discuss LLC timetables – forthcoming classes etc Helen is MRS LLC. FSP-Gillian Mackie Professional, consistent & committed to her role @ FSP Liaises well with the public & other centres/staff WSC-Emily Phillips one of the hardest workers in our facility and fills many roles from full-time leisure attendant, acting duty manager, circuits and abs coach, swim teacher, RPC and XYZ coach. . Very well thought of by all members of staff and has given confidence to the younger, newer members of staff through day to day operational training and ongoing support. MSC-Tracey Allan Her willingness to develop the pre-school programme at MSC including the introduction of pre-school parties, pre-school holiday club activities and evolving the current pre-school programme using new ideas and equipment MSP Laura McKenzie Always available to cover shifts at short notice and is dedicated to doing a good job when she is working. BLC-Angela Thomson Angela is a very professional, friendly and reliable member of staff. She also has a full time job in Brechin but despite this is always willing to cover shifts when she can
- ASC-Jennifer Wilkins She has reduced the year long waiting list to an extent where people only have to wait a month or two for a space. She deals with all swim enquiries to a high standard and you can always rely on her to help you out with any problems. SLC-Dawn Falconer Bra lass, good to work with and for”. Done a lot this year and she’s also helped me through my skillseeker course. CLC-Elaine Carnegie Carries out many tasks at the Centre – Cleaning/Reception /Attendant and has also helped out at the Caravan Park and helped with organising pool staff LLC-Helen Torrie Helen has been the back bone of LLC for lots of years the people of Forfar stop Helen down the town on a daily basis to discuss LLC timetables – forthcoming classes etc Helen is MRS LLC. FSP-Gillian Mackie Professional, consistent & committed to her role @ FSP Liaises well with the public & other centres/staff WSC-Emily Phillips one of the hardest workers in our facility and fills many roles from full-time leisure attendant, acting duty manager, circuits and abs coach, swim teacher, RPC and XYZ coach. . Very well thought of by all members of staff and has given confidence to the younger, newer members of staff through day to day operational training and ongoing support. MSC-Tracey Allan Her willingness to develop the pre-school programme at MSC including the introduction of pre-school parties, pre-school holiday club activities and evolving the current pre-school programme using new ideas and equipment MSP Laura McKenzie Always available to cover shifts at short notice and is dedicated to doing a good job when she is working. BLC-Angela Thomson Angela is a very professional, friendly and reliable member of staff. She also has a full time job in Brechin but despite this is always willing to cover shifts when she can
- ASC-Jennifer Wilkins She has reduced the year long waiting list to an extent where people only have to wait a month or two for a space. She deals with all swim enquiries to a high standard and you can always rely on her to help you out with any problems. SLC-Dawn Falconer Bra lass, good to work with and for”. Done a lot this year and she’s also helped me through my skillseeker course. CLC-Elaine Carnegie Carries out many tasks at the Centre – Cleaning/Reception /Attendant and has also helped out at the Caravan Park and helped with organising pool staff LLC-Helen Torrie Helen has been the back bone of LLC for lots of years the people of Forfar stop Helen down the town on a daily basis to discuss LLC timetables – forthcoming classes etc Helen is MRS LLC. FSP-Gillian Mackie Professional, consistent & committed to her role @ FSP Liaises well with the public & other centres/staff WSC-Emily Phillips one of the hardest workers in our facility and fills many roles from full-time leisure attendant, acting duty manager, circuits and abs coach, swim teacher, RPC and XYZ coach. . Very well thought of by all members of staff and has given confidence to the younger, newer members of staff through day to day operational training and ongoing support. MSC-Tracey Allan Her willingness to develop the pre-school programme at MSC including the introduction of pre-school parties, pre-school holiday club activities and evolving the current pre-school programme using new ideas and equipment MSP Laura McKenzie Always available to cover shifts at short notice and is dedicated to doing a good job when she is working. BLC-Angela Thomson Angela is a very professional, friendly and reliable member of staff. She also has a full time job in Brechin but despite this is always willing to cover shifts when she can
- ASC-Jennifer Wilkins She has reduced the year long waiting list to an extent where people only have to wait a month or two for a space. She deals with all swim enquiries to a high standard and you can always rely on her to help you out with any problems. SLC-Dawn Falconer Bra lass, good to work with and for”. Done a lot this year and she’s also helped me through my skillseeker course. CLC-Elaine Carnegie Carries out many tasks at the Centre – Cleaning/Reception /Attendant and has also helped out at the Caravan Park and helped with organising pool staff LLC-Helen Torrie Helen has been the back bone of LLC for lots of years the people of Forfar stop Helen down the town on a daily basis to discuss LLC timetables – forthcoming classes etc Helen is MRS LLC. FSP-Gillian Mackie Professional, consistent & committed to her role @ FSP Liaises well with the public & other centres/staff WSC-Emily Phillips one of the hardest workers in our facility and fills many roles from full-time leisure attendant, acting duty manager, circuits and abs coach, swim teacher, RPC and XYZ coach. . Very well thought of by all members of staff and has given confidence to the younger, newer members of staff through day to day operational training and ongoing support. MSC-Tracey Allan Her willingness to develop the pre-school programme at MSC including the introduction of pre-school parties, pre-school holiday club activities and evolving the current pre-school programme using new ideas and equipment MSP Laura McKenzie Always available to cover shifts at short notice and is dedicated to doing a good job when she is working. BLC-Angela Thomson Angela is a very professional, friendly and reliable member of staff. She also has a full time job in Brechin but despite this is always willing to cover shifts when she can
- ASC-Jennifer Wilkins She has reduced the year long waiting list to an extent where people only have to wait a month or two for a space. She deals with all swim enquiries to a high standard and you can always rely on her to help you out with any problems. SLC-Dawn Falconer Bra lass, good to work with and for”. Done a lot this year and she’s also helped me through my skillseeker course. CLC-Elaine Carnegie Carries out many tasks at the Centre – Cleaning/Reception /Attendant and has also helped out at the Caravan Park and helped with organising pool staff LLC-Helen Torrie Helen has been the back bone of LLC for lots of years the people of Forfar stop Helen down the town on a daily basis to discuss LLC timetables – forthcoming classes etc Helen is MRS LLC. FSP-Gillian Mackie Professional, consistent & committed to her role @ FSP Liaises well with the public & other centres/staff WSC-Emily Phillips one of the hardest workers in our facility and fills many roles from full-time leisure attendant, acting duty manager, circuits and abs coach, swim teacher, RPC and XYZ coach. . Very well thought of by all members of staff and has given confidence to the younger, newer members of staff through day to day operational training and ongoing support. MSC-Tracey Allan Her willingness to develop the pre-school programme at MSC including the introduction of pre-school parties, pre-school holiday club activities and evolving the current pre-school programme using new ideas and equipment MSP Laura McKenzie Always available to cover shifts at short notice and is dedicated to doing a good job when she is working. BLC-Angela Thomson Angela is a very professional, friendly and reliable member of staff. She also has a full time job in Brechin but despite this is always willing to cover shifts when she can
- Arbroath & Carnoustie Area Jennifer Wilkins She has embraced the b ACTIVE membership and promotes this to new swim customers and anyone else she gets a chance to! We now have a programme running at almost full capacity thanks to Jennifer helping our income and attendance figures too. Forfar & Kirriemuir Area Gillian Mackie Approachable with problems/concerns & gives honest answers Training of new & existing staff to a high standards Montrose & Brechin Area Tracey Allan Tracy is willing to attend SVQ courses and work towards her level 4 in order to help maintain the Care Commission registration, which will add to her workload.
- Employee of the Year 2008/09 Gillian Mackie Acting Manager for a 3 month period whilst keeping her commitments to coaching/other activities @ FSP