The presentation focuses on the problems faced by an individual during cross cultural communication.

1. Anindya Singh

2. • Race
• Ethnicity
• Gender
• Class
• Religion
• Language
• Country of origin
• Geographic region
Culture is defined by your :

3. Enhancing relationship with people
who belong to different culture than
yours.
A good cross cultural training will
ensure empowers a person with:
 Knowledge
 Understanding & skills

4. Avoiding Cultural Miscommunication
 Find a common ground
 Developing proper informational
context
 Develop a high trust level taking time
 Have good quality of information and
provide the same
 Have the humility to apologize and
explain

5. Framing verbal and written communication
 Use proper salutation techniques (Mr., Ms., Dr., Prof.,
Sir, Madam., etc.)
 Know country-specific rules of shake-hands, hugs,
pats and kisses
 In doubt?- ASK!!!
 Know the local way of greeting people and giving
reply to the greetings
 Check your grammar
 Be specific

6.  Greet in the local way or just say “Hello”
Shake hands (Wait for a woman to
extend her hand first)
Wearing formal dress in the first
business meeting
Smile

7. Eye Contact
In some cultures, looking people in the eye is assumed to indicate honesty and
straightforwardness; in others it is seen as challenging and rude.

8.  In USA, the cheapest, most
effective way to connect with people
is to look them into the eye.
Most people in Arab culture share a
great deal of eye contact and may
regard too little as disrespectful.
In English culture, a certain amount
of eye contact is required, but too
much makes many people
uncomfortable.
In South Asian and many other
cultures direct eye contact is
generally regarded as aggressive and
rude.
Continued.

9. Gestures
•A motion of the hands, head or body to emphasize an idea or emotion.

10. How can the same Gestures be treated differently in different
cultures.

11. Skills To Overcome Differences
Respecting Differences and Working Together
Building Trust Across Cultural Boundaries
Understanding Body Language
Connecting with people