KNOWLEDGE MANAGEMENT

1. Submitted to:
Prof. Suprati Ghatak
Submitted by:
Anit Patter (A-6)
PRN-15020441040

2. To identify the changes in XYZ Bank after
adoption of standard industrial Process
 To understand the benefits of such
program
To determine the challenges faced during
implementation of this Program in XYZ
Bank.

3.  Simple mechanisms: It includes training sessions, workshops,
mentoring/apprenticeships, and interviews, are implemented in
6 studies .
 Communities of Practice :
1. Domain (the sphere of knowledge and expertise held by
members)
2. Community (relationship, affinity, and the sense of belonging
among members)
3. Practice (the common set of frameworks, ideas, and tools
members share in their work context)

4. To achieve the above objectives, a step by step approach is adopted by
XYZ while undertaking the knowledge audit, details of which are as
under:
1. Identified what knowledge currently exists in the targeted area
● XYZ determined existing and potential sinks, sources, flows, and
constraints in the targeted area, including environmental factors that
could influence the targeted area
● XYZ identified and locate explicit and tacit knowledge in the targeted
area
● XYZ build a knowledge map of the taxonomy and flow of knowledge
in the organization in the targeted area. The knowledge map relates
topics, people, documents, ideas, and links to external resources, in
respective densities, in ways that allow individuals to find the
knowledge they need quickly

5. CONTINUE:
2.Identified what knowledge was missing in the
targeted area:
● XYZ done a gap analysis to determine what
knowledge was missing to achieve business goals.
● XYZ determined who needs the missing knowledge .
3. XYZ provides recommendations from the knowledge
audit to management regarding the status quo and
possible improvements to the knowledge management
activities in the targeted area.

6.  Productivity and efficiency
• Knowledge sharing, skill development, and training
• Competitive advantage, including market visibility as a
high- tech firm
• Ability to direct work to skilled specialists
• Consistency of work product across offices or practice areas
• Faster delivery times
• Quality control
• Reduced frustration searching for documents
• Client collaboration