IT SAAS service offerings

1. Customer Success/Support
• Tier 1
• Skilled Team to support
Customer 24/7
• Tier 2
• Skilled Salesforce
Development team
dedicated
• Salesforce and your
product release readiness
• Knowledge Article
Management
Prod Development
• Product
enhancements/New
feature development based
on roadmap defined
• New Technology stack
alignment
• PLM defined approach
• Prod Testing
• Security Review
• Quarterly Product Release
Readiness
• Deployment and Roll Out
• Connectors/Bolt Solutions
developed by R Systems
• Customer Journey
advancement
Professional Services
• Environment Set up for end
customers
• Customization tailored to
customer requirements
• Dedicated Account
Manager
• SSO and Integration of
Customer environment
with your Product
• Customer’s Data Migration
to Product’s Objects
• Customer Data Platform
(CDP) Enhancement
Managed Services
• Application
Customization Support
• Minor Enhancements
• Real time support in
customer’s time zone
App Exchange Services
• RSI Security
Review based on
different tools:
• Checkmarx
• Chimera
• Salesforce.com
Security Review
Assistance.
End to End Product
Testing
• Regression Testing
for each release
• Dedicated Salesforce
testing resources to
keep product stable
• Automation Testing
resources to reduce
testing efforts
Product Training
• Providing Product training to Customer
• Faster onboarding of new resources
DevOps
• CI/CD Process
• Version Control
• Automated Review

2. Benefits
• Customer was able to process 60% more orders efficiently as compare
to before
• Increase the revenue in less time with less manual intervention
• Created a centralized repository of product to choose for Customers
• Reduced time to market for product by 22%
• Increased Product Stability, Reduced number of issues by automating
processes
• Cost reduction by leveraging high skilled low cost resources

3. Prod Development
RSI Product Development offering can help your
product getting PLM defined approach, cutting edge
technology alignment, testing & can be backed by our
in-house developed connectors/bolt.
Professional Services
RSI has dedicated SPOC to cater all your needs
from environment set up – enhancements to
SSO & integration with your product.
Customer Success/Support
Our 24/7, Tier 1 & Tier 2 support
can be leveraged by your customer
for seamless support for their org,
Managed Services
RSI provides customized application
support which can be leveraged for minor
enhancements & to get real time support
as per the desired time Zone.
App Exchange Services
Sit back and relax & let RSI handle
your security review requirement
End to End Product Testing
RSI has skilled manual and automation
Testing team to keep the product stable and
reduce time to release.
Product Training
RSI offers interactive product training to
their customers for faster onboarding
of new resources.
End to End product Testing
RSI product testing stack can let
your product be bug free.