Apresentação Service Desk G2Business
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Novos negócios criam novas empresas e novas formas de trabalho. As empresas dependem mais do que nunca de suas redes, da colaboração de seus colaboradores, enfim do ecosistema.
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Apresentação Service Desk G2Business
- 2. Novos negócios criam novas empresas e novas formas de trabalho. As empresas dependem mais do que nunca de suas redes, da colaboração de seus colaboradores, enfim do ecosistema. Cada vez mais empresas reconhecem a necessidade de ter soluções de TIC flexíveis, integrais, escaláveis, robustas e resistentes que lhes permitam responder às mudanças do mercado com maior rapidez. As SoluçõesGlobaltoBusiness oferecem uma operação ao seu ambiente baseada em pessoas, processos e ferramentas. O enfoque do Service Desk deve ser: Estratégico,PlanificadoeMetodológico. Service Desk Global to Business 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 101010010010010 001001000101001 001001001001010 100101001010010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001011010111010010100 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001011010111010010100 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001011010111010010100 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 Global to Business ServiceDesk
- 3. Soluções End-to-End Experiência& Metodologia Para otimizar a infra-estrutura e reduzir os riscos. Para determinar os procedimentos e as políticas adequadas. Para integrar padrões de serviços. Especialistas emServiceDesk Para conhecer melhor o estado da situação. Para planejar e poder implementar a melhor solução. Hardware& Software Para ter acesso e a melhor opção tecnológica, com base em suas necessidades. Gerenciamento &Suporte Para contar com os melhores profissionais. Para administrar e proteger seus processos críticos de negócios. Para ter suporte e assistência 24x7. Uma central de serviços proporciona aos negócios diversos benefícios, incluindo flexibilidade, catalogo de serviços, funcionalidades adicionais e um menor custo de propriedade. Todavia, a migração para uma central de serviços pode ser complexa, e muitas empresas são desafiadas pelo processo. Para isso conte com a Global to Business Somandovalorasuaorganização 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 101010010010010 001001000101001 001001001001010 100101001010010 01010010010010 10101001001001 00100100010100 00100100100101 10010100101001 00001001011110 00101001001001 10010100101001 00101100010010 10101010101010 01010101010100 011101001100100111010011001001110100110010 001010001010110010100010101100101000101011 01001001010010 01000101001001 10101110100101 Metodo Para ot infra-es emServiceDesk conhecer melhor melhor r do da situação 010100100100010100100100100 101010010010101010010010010 001001000101001001000101001 001001001001001001001001010 100101001010100101001010010 000010010111000010010111101 001010010010001010010010010 100101001010100101001010010 001011000100001011000100101 101010101010101010101010101 010101010101010101010101001 011101001100011101001100100 001010001010001010001010111 010010010100010010010100101 010001010010010001010010010001010010010001010010010001010010010 101011101001101011101001101011101001101011101001101011101001101011101001101011101001101011101001001100 0101001001000101001001000101001001001001010010010000101001001000101001001000010100100100 1010100100101010100100101010100100100110101001001011010100100101010100100100101010010010 0010010001010010010001010010010001010000100100010100010010001010010010001011001001000101 0010010010010010010010010010010010010100100100100110010010010010010010010010001001001001 1001010010101001010010101001010010100110010100101011001010010101001010010100100101001010 0000100101110000100101110000100101111000001001011100000100101110000100101111000010010111 0010100100100010100100100010100100100100101001001010010100100100010100100100001010010010 1001010010101001010010101001010010100110010100101011001010010101001010010100100101001010 0010110001000010110001000010110001001000101100010000010110001000010110001001001011000100 1010101010101010101010101010101010101010101010101001010101010101010101010101101010101010 0101010101010101010101010101010101010001010101010100101010101010101010101011010101010101 0111010011000111010011000111010011001001110100110000111010011000111010011000011101001100 0010100010100010100010100010100010101100101000101010010100010100010100010101001010001010 0100100101000100100101000100100101001001001001010000100100101000100100101001010010010100 0100010100100100010100100100010100100101000101001010100010100100100010100100010001010010 10101110100110101110100110101110100110101110100100111010111010011101011101001101011101001110101110100110101110100101010111010011010111010010101011101001 ogia zar a ura e Softwarerer Para ter acesso e a melhor opção 010100100100100101001001001001010010010010010100100100100 101010010010011010100100100110101001001001101010010010010 001001000101000010010001010000100100010100001001000101001 001001001001010010010010010100100100100101001001001001010 10010100101001100101001010011001010010100110010100101001100101001010010 000010010111100000100101111000001001011110000010010111101 001010010010010010100100100100101001001001001010010010010 100101001010011001010010100110010100101001100101001010010 001011000100100010110001001000101100010010001011000100101 101010101010101010101010101010101010101010101010101010101 010101010101000101010101010001010101010100010101010101001 0111010011001001110100110010011101001100100111010011001001110100110010011101001100100111010011001000 001010001010110010100010101100101000101011001010001010111 010010010100100100100101001001001001010010010010010100101 010001010010010100010100100101000101001001010001010010010 101011101001011010111010010110101110100101101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 0101001001001001010010010010010100100100100 1010100100100110101001001001101010010010010 0010010001010000100100010100001001000101001 0010010010010100100100100101001001001001010 1001010010100110010100101001100101001010010 0000100101111000001001011110000010010111101 0010100100100100101001001001001010010010010 1001010010100110010100101001100101001010010 0010110001001000101100010010001011000100101 1010101010101010101010101010101010101010101 0101010101010001010101010100010101010101001 0111010011001001110100110010011101001100100111010011001000 0010100010101100101000101011001010001010111 0100100101001001001001010010010010010100101 0100010100100101000101001001010001010010010 1010111010010110101110100101101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 e Para ter acesso e a melhor opção &Suportortor Pararar contar melhoresresr pr 010100100100100101001001001001010010010010010100100100100 101010010010011010100100100110101001001001101010010010010 0010010001010000100100010100001001000101001 001001001001010010010010010100100100100101001001001001010 1001010010100110010100101001100101001010010 0000100101111000001001011110000010010111101 0010100100100100101001001001001010010010010 1001010010100110010100101001100101001010010 0010110001001000101100010010001011000100101 1010101010101010101010101010101010101010101010101010101011 010101010101000101010101010001010101010100010101010101001 01110100110010011101001100100111010011001001110100110010011101001100100 001010001010110010100010101100101000101011001010001010111 010010010100100100100101001001001001010010010010010100101 010001010010010100010100100101000101001001010001010010010 101011101001011010111010010110101110100101101011101001010 e Para ter acesso e a melhor opção
- 4. Especialistas em Service Desk Nossos profissionais trabalham continuamente para garantir a operação de clintes na região e em algumas cidades do mundo. Diversos clientes confiam em nossas soluções de service desk e nos especialistas que as implementam, com impacto positivo nos resultados. Pensamento inovador, ampla compreensão das soluções tecnológicas, soluções World-class e pessoal especializado e certificado são a base do sucesso de nossos projetos de service desk para cada segmento vertical do mercado. O ponto fundamental das soluções de Service Desk da Global to Business é o profundo conhecimento, experiência e o profissionalismo dos especialistas em service desk atuantes em nosso Operation Center. Experiência & Metodologia Garante a compatibilidade entre os sistemas de informação e as diretrizes do negócio. As auditorias periódicas a cargo de especialistas independentes garantem a cada implementação uma completa adequação com os padrões internacionais. 010100100100100101001001001000 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 101010010010010 001001000101001 001001001001010 100101001010010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001101011101001001100 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001101011101001001100 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001101011101001001100 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 01010010010010010100100100100 10101001001001101010010010010 00100100010100001001000101001 00100100100101001001001001010 10010100101001100101001010010 00001001011110000010010111101 00101001001001001010010010010 10010100101001100101001010010 00101100010010001011000100101 10101010101010101010101010101 01010101010100010101010101001 01110100110010011101001100100111010011001000 00101000101011001010001010111 01001001010010010010010100101 01000101001001010001010010010 10101110100101101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 01010010 10101001 00100100 00100100 10010100 00001001 00101001 10010100 00101100 10101010 01010101 01110100 00101000 01001001 01000101 10101110 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 Operaçãoassistida ProjetodeSolução PolíticasePadrões Implementação Acompanhamento pós-implementação Diagnóstico Global to Business ServiceDesk
- 5. Hardware & Software Gerenciamento & Suporte Operations Center Atendimento 24x7hs trilingue Portal do cliente Para abertura e acompanhamento de solicitações Financeira Ciclo de vida e gestão financeira dos ativos Todavia,amigraçãoparauma centraldeserviçospodeser complexa,emuitasempresas sãodesafiadaspeloprocesso. Nossosclientesnãoprecisam sepreocuparcomferramentas e/oufabricantes,integramose fornecemossoluções world-class. NósdaGlobaltoBusiness compreendemososdesafios comquevocêpodeestarse deparando.Estamosajudado diversasempresasa implementarcentraisde serviços,deixe-nosajudarvocê. Pelo mesmo motivo que as soluções têm de ser adequadas ao crescimento do seu negócio, a operação de uma solução implantada não pode ser relevada a segundo plano. O monitoramento e os sistemas de detecção de incidentes, atuam antes que estes possam causar danos, por meio de: Monitoramento 24x7 Monitoração de ativos e comportamentos de ambientes e/ou negócios. Gerenciamento e Relatórios Acompanhamento on-line Analises preventivas e cognitivas Ciclo de vida de ativo Resposta a incidentes Controle de crises Mitigação de incidentes Uma central de serviços proporciona aos negócios diversos benefícios, incluindo flexibilidade, catalogo de serviços, funcionalidades adicionais e um menor custo de propriedade. Check PointSOFTWARE TECHNOLOGIES LTD. 101010010010010 001001000101001 001001001001010 100101001010010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001101011101001001100 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001101011101001001100 100100100 010010010 000101001 001001010 001010010 010111101 010010010 001010010 000100101 101010101 010101001 001100100 001010111 010100101 010010010 101001010 010100100100100101001001001001010010010010010100100100100 101010010010011010100100100110101001001001101010010010010 001001000101000010010001010000100100010100001001000101001 001001001001010010010010010100100100100101001001001001010 100101001010011001010010100110010100101001100101001010010 000010010111100000100101111000001001011110000010010111101 001010010010010010100100100100101001001001001010010010010 100101001010011001010010100110010100101001100101001010010 001011000100100010110001001000101100010010001011000100101 101010101010101010101010101010101010101010101010101010101 010101010101000101010101010001010101010100010101010101001 011101001100100111010011001001110100110010011101001100100111010011001000 001010001010110010100010101100101000101011001010001010111 010010010100100100100101001001001001010010010010010100101 010001010010010100010100100101000101001001010001010010010 101011101001011010111010010110101110100101101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100111010011001000 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 Controladores Engenheiro on-site Engenheiros de terceiro nível Engenheiros de relatórios Especialistas em processos Operadores Coordenador Service Desk
- 6. Serviços + Soluções Global to Business Service Desk compreende além de um portfolio de serviços profissionais, três níveis de soluções gerenciadas: Nossas soluções e serviços acompanham o cliente em seu processo decrescimentoeemsuaestratégia, comvariantes de performance e custos projetados para cada tipo de negócios. Contrato sob Demanda O cliente tem possibilidade de utilizar todo o portifólio de soluções sem contratação, mas com contrato entre 12 e 36 meses. Sob Demanda Nossos serviços são entregues como catálogo de serviços, na qual o cliente paga pelo uso após um ciclo mensal. ProfessionalServices Processos e Governança Inventário Atualizações Contrato Onde o cliente contrata com valor fixo e escopo definido por um periodo contratual que varia de 12 a 36 meses. 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 101010010010010 001001000101001 001001001001010 100101001010010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010010100100100100 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010010100100100100 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 010100100100100 101010010010010 001001000101001 001001001001010 100101001010010 000010010111101 001010010010010 100101001010010 001011000100101 101010101010101 010101010101001 011101001100100 001010001010111 010010010100101 010001010010010 101011101001010 Global to Business ServiceDesk
- 7. Service Desk para Redes para TI para Mídias Sociais para negócios Operação assistida on-site Assistida remota Field Services Montagem de racks/servers Instalação de servers Cabeamento estruturado Técnico residente Operação 24x7 16x5 Colaboração NovosProdutoseServiços NovosObjetivosdeNegócios NovosNegócioseMetodologias NovosProcessoseTecnologias Inovação Inovação Continuidade/Segurança/Produtividade Acessibilidade SoluçõesASN GlobalCrossing Evolução doMercado Evolução Tecnológica Global to Business ServiceDesk Arquitetura de Soluções de Negócios ASN www.globaltobusiness.com.br
- 8. Global to Bussiness São Paulo Alameda Santos, 1827 Bloco A - 11º Andar / CEP 014.19-002 São Paulo / Brasil Tel +55 11 3882-0110 Fax +55 11 3882-0110 Operations Center Rua Moises Abaid, 150 Bloco A - 1º Andar / CEP 13.202-500 Jundiaí / Brasil Tel +55 11 4806-0050 Fax +55 11 4806-0050 Soluções em Gerenciamento Global to Business www.globaltobusiness.com.br