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Branding in a Post-Digital
World
Graham Hales, CEO Interbrand London
18th October 2012
“a brand is a living
                                                  business asset, brought
                                                      to life across all
                                                   touchpoints which, if
                                                    properly managed,
                                                   creates identification,
                                                     differentiation and
                                                            value.”



2 | Another Marketing Conference | October 2012
How we think about brands




3 | Another Marketing Conference | October 2012
Best Global
                                                         Brands is voted
                                                         one of the three
                                                         most influential
                                                         benchmark
                                                         studies by global
                                                         business leaders




4 Virgin media transformation roadmap draft, June 2011
We believe that brand is a living business asset that
works as a central organising principle

From this:                                                                    To this:

                                                                                          Finance
        Finance

                                                                                                        HR
                            HR


                                                                                                             Sales
                                 Sales



                                                  Brand      Traditional                 Brand
                                                                             Business                         Marketing
                                                  Strategy   communication
      Business                    Marketing                                  strategy    strategy
      Strategy
                                                                                                         Manufacturing/
                             Manufacturing/                                                             retail operations
                            retail operations


                                                                                                    Distribution
                        Distribution

                                                                                            R&D
           R&D



                                                                                 Your Brand – one vision that
     Your Brand – an element of
                                                                                 drives business performance,
     your communications
                                                                                 culture, experience and
     strategy
                                                                                 attitude

5 | Another Marketing Conference | October 2012
A strong brand inspires action through all
aspects of the brand experience




6 | Another Marketing Conference | October 2012
PEOPLE AND BEHAVIOURS
PRODUCTS AND SERVICES




                                                   Humanising technology
ENVIRONMENTS AND CHANNELS                                                     COMMUNICATIONS




 7 | Another Marketing Conference | October 2012
The brand should be understood and credible with
employees before being communicated externally




Be it
                                                 First ensure your people
                                                 understand and believe the
                                                 brand proposition and its
                                                 value to the business




Do it
                                                 Then empower your people
                                                 to take action, making
                                                 tangible changes internally
                                                 or externally




Say it
                                                 Only after that
                                                 should you start
                                                 to talk about it externally




8 | Another Marketing Conference| October 2012
Three degrees of freedom – Business
created, Business and Customer
created, Customer created
                                                    BRAND EXPERIENCE




                                                  Business & Consumer




                                   Brand owner          Brand owner       The consumer
                                     creates:          can co-create:       creates:




                                                                                              DIGITAL TOOLS/10TH JULY 2012
                              The brand owner’s          A shared       We can get involved
                                 perspective            experience          and perhaps
                               (owned media)                             influence, but not
                                                                               control
                                                                          (earned media)


9   Another Marketing Conference | October 2012
The post-digital world – B&C/B&B




10   Another Marketing Conference | October 2012
Brand choice in the Post-Digital World




                                                   Evaluation




11   Another Marketing Conference | October 2012
Customer Loyalty in a Post-Digital
 World




12   Another Marketing Conference | October 2012
The brand management task




13   Another Marketing Conference | October 2012
The ‘new’ rules of the Post-Digital World



 1. Brands still have the power to change the world
 2. Brands must have the courage to ‘stick their heads
    above the trenches’
 3. Inertia is not a strategy
 4. Brands must keep their promises
 5. The ‘new’ rules aren’t baked in concrete yet
 6. Relish the freedom of chaos but brands value and
    anarchy don’t mix
 7. Clarity is vital
 8. The pace of brand value creation / destruction has
    accelerated
 9. ‘Everything is in Beta’
 10.Consumers now have the vigilante power they
    deserve
14 | Another Marketing Conference | October 2012
Thank you
Discussion and questions?
Graham Hales
CEO, Interbrand London

Tel:           (020) 7554 1169
Email:         graham.hales@interbrand.com

Twitter:       @IBLDN
               @GrahamHales




15 | Another Marketing Conference | October 2012

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Branding in the post digital age

  • 1. Branding in a Post-Digital World Graham Hales, CEO Interbrand London 18th October 2012
  • 2. “a brand is a living business asset, brought to life across all touchpoints which, if properly managed, creates identification, differentiation and value.” 2 | Another Marketing Conference | October 2012
  • 3. How we think about brands 3 | Another Marketing Conference | October 2012
  • 4. Best Global Brands is voted one of the three most influential benchmark studies by global business leaders 4 Virgin media transformation roadmap draft, June 2011
  • 5. We believe that brand is a living business asset that works as a central organising principle From this: To this: Finance Finance HR HR Sales Sales Brand Traditional Brand Business Marketing Strategy communication Business Marketing strategy strategy Strategy Manufacturing/ Manufacturing/ retail operations retail operations Distribution Distribution R&D R&D Your Brand – one vision that Your Brand – an element of drives business performance, your communications culture, experience and strategy attitude 5 | Another Marketing Conference | October 2012
  • 6. A strong brand inspires action through all aspects of the brand experience 6 | Another Marketing Conference | October 2012
  • 7. PEOPLE AND BEHAVIOURS PRODUCTS AND SERVICES Humanising technology ENVIRONMENTS AND CHANNELS COMMUNICATIONS 7 | Another Marketing Conference | October 2012
  • 8. The brand should be understood and credible with employees before being communicated externally Be it First ensure your people understand and believe the brand proposition and its value to the business Do it Then empower your people to take action, making tangible changes internally or externally Say it Only after that should you start to talk about it externally 8 | Another Marketing Conference| October 2012
  • 9. Three degrees of freedom – Business created, Business and Customer created, Customer created BRAND EXPERIENCE Business & Consumer Brand owner Brand owner The consumer creates: can co-create: creates: DIGITAL TOOLS/10TH JULY 2012 The brand owner’s A shared We can get involved perspective experience and perhaps (owned media) influence, but not control (earned media) 9 Another Marketing Conference | October 2012
  • 10. The post-digital world – B&C/B&B 10 Another Marketing Conference | October 2012
  • 11. Brand choice in the Post-Digital World Evaluation 11 Another Marketing Conference | October 2012
  • 12. Customer Loyalty in a Post-Digital World 12 Another Marketing Conference | October 2012
  • 13. The brand management task 13 Another Marketing Conference | October 2012
  • 14. The ‘new’ rules of the Post-Digital World 1. Brands still have the power to change the world 2. Brands must have the courage to ‘stick their heads above the trenches’ 3. Inertia is not a strategy 4. Brands must keep their promises 5. The ‘new’ rules aren’t baked in concrete yet 6. Relish the freedom of chaos but brands value and anarchy don’t mix 7. Clarity is vital 8. The pace of brand value creation / destruction has accelerated 9. ‘Everything is in Beta’ 10.Consumers now have the vigilante power they deserve 14 | Another Marketing Conference | October 2012
  • 15. Thank you Discussion and questions? Graham Hales CEO, Interbrand London Tel: (020) 7554 1169 Email: graham.hales@interbrand.com Twitter: @IBLDN @GrahamHales 15 | Another Marketing Conference | October 2012