Sticky content strategy for a digitally healthier 2017
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Part 1: Method for categorising website content using the "Hero, Hub & Hygiene" structure. Part 2: Method for analysing content ideas to make them more 'sticky' using the SUCCES framework. Originally presented at Outreach Digital event on 10th Jan 2017
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Sticky content strategy for a digitally healthier 2017
- 1. Sticky content strategy for a digitally healthier 2017 Anthony Tuite Head of Digital anthony@barracuda.digital https://uk.linkedin.com/in/anthonytuite web: barracuda.digital
- 2. Why content strategy needs to be like treacle.
- 3. Methods for brainstorming Methods for generating better ideas Methods for outreaching content Come talk to me afterwards What we won’t be covering
- 4. How to recognise and frame your idea so you can tell everyone about it with maximum effect, on-line.
- 5. Part 1: Disambiguate ‘content’ and introduce concept of ‘Hygiene,’ ‘Hub’ and ‘Hero’ as content classifications. Part 2: A framework for making your content like treacle, or, how to identify and craft ideas that stick.
- 6. More attention Better rankings More traffic More sales More revenue Why, what’s the point?
- 7. Part 1
- 8. Content; it’s the internet, stupid!
- 9. TitleContent; Hygiene, Hub & Hero Hygiene Hub Hero
- 10. TitleContent; Hygiene, Hub & Hero HubHero “Hero content” refers to the big, tent-pole events that are designed to provide a massive step-change to your audience growth. 84,784,253 views “Hub content” is regular, scheduled content that provides a reason to subscribe to a channel and return on a regular basis. Episodic and formatted series work best as hub content. 971,350 viewshttps://www.youtube.com/watch?v=M7FIvfx5J10 https://www.youtube.com/watch?v=krQEinPk1ds
- 11. Content; Hygiene, Hub & Hero Hygiene Hygiene or “help content” means your channel’s basic, always-on videos. These could include tutorials that answer the most popular search queries in your content area. It can also be product demo videos. 8,694 views 84,784,253 views 971,350 views 8,694 views https://www.youtube.com/watch?v=4rvjXez4TSQ
- 12. Reduces old ‘viral’ thinking of ‘fire and forget’. Content synergy: all content types cross-pollinate. Increases audience retention. Increases sales and revenue. Why?
- 13. TitleContent; Hygiene, Hub & Hero Hygiene Hub Hero
- 14. TitleContent; Hygiene, Hub & Hero SEO Content & Social PR
- 15. Title Subtitle Content; Hygiene The reason for your website’s existence. This is the stuff you want ranking in Google. Product / service / category pages. Be the most compelling answer to a searcher’s question Hygiene SEO
- 16. Content; Hub Your brand’s voice on- line. Content to keep in regular contact with existing audience. Valuable and engaging content. Usually content found in a blog. Hub Content & Social
- 17. Title Subtitle Content; Hero Expand your audience with ‘sticky’ hero content. Potential to really drive link equity. Produced on a less regular basis. More resource intensive. Hero PR
- 18. Title Subtitle
- 21. Produced on a weekly basis to keep in touch with existing audience Hub example
- 22. Hub example Produced on a regular basis to keep in touch with existing audience
- 24. Hero example Actually got an artist to do this.
- 25. What’s happened?
- 26. Part 2
- 27. We want our ‘hub’ and ‘hero’ content to generate links and attention, so we need to get sticky…
- 28. The S-U-C-C-E-Ss Framework for sticky content Unexpected Concrete Credible Emotional Story Driven Simple
- 29. Simple THE ANSWER (hard bit) Simple = Core + Compact Single most important thing Profound like proverbs Use Schemas…
- 30. Describe the film ‘Alien’ It’s Jaws… in space
- 31. A pomelo is the largest citrus fruit. The rind is very thick but soft and easy to peel away. The resulting fruit has a light yellow to coral pink flesh and can vary from juicy to slightly dry and from seductively spicy-sweet to tangy and tart.
- 32. A pomelo is basically a supersized grapefruitwith a very thick and soft rind
- 33. Simple Simple = Core + Compact.
- 34. “The Curse of Knowledge” Ruiner of good ideas You know too much No empathy Tap, tap, tap…
- 35. Title Subtitle Unexpected Get attention: Surprise Turn people’s schema’s upside down Make it postdictable Hold attention: Interest Gap Theory of Curiosity
- 36. “Gap Theory” of Curiosity Open a knowledge gap Curiosity is a pain point Bad movies The pain of ‘Huh?’ The satisfaction of ‘Aha!’
- 37. Why the hell does click-bait work… given that it’s so annoying? “An eye-catching link on a website which encourages people to read on.” – Urban Dictionary
- 38. SPOILER! It's a swimming pool.
- 39. SPOILER! Some foods have a surprisingly high number of calories.
- 40. about shit that nobody cares about… number 7 will blow your mind, “11.5 things you didn’t know, cause your jaw to drop clean off, and make you wee a little bit.”
- 41. The promise of upsetting our schemas. ‘Huh?!’ reaction achieved. Knowledge gap of curiosity opened. Basic human need to acquire knowledge tapped. ‘Aha!’ payoff is rubbish. Schemas actually not challenged. Made to feel pain of curiosity without the satisfying payoff of acquiring new knowledge.
- 42. Unexpected Get their attention and hold it
- 43. Title Subtitle Concrete Make them understand and remember Do not speak in the abstract Don’t forget people don’t know what you know Put people in the story Use sensory references Make it real Write with the concreteness of a fable
- 44. One hot summer day a fox was strolling through an orchard. He saw a bunch of Grapes ripening high on a grape vine. “Just the thing to quench my thirst,” he said. Backing up a few paces, he took a run and jumped at the grapes, just missing. Turning around again, he ran faster and jumped again. Still a miss. Again and again he jumped, until at last he gave up out of exhaustion. Walking away with his nose in the air, he said: “I am sure they are sour.” It’s easy to despise what you can’t get.
- 45. Concrete Make them understand and remember
- 46. Credible Make them believe External credibility Authority Antiauthority Internal Credibility Use convincing details Statistics = relationships Testable credentials
- 50. Statistics = Relationships It’s more important for people to remember the relationship than the number. Stats are rarely meaningful on their own.
- 51. Testable credentials: “Where’s the beef?!”Ad campaign for Wendy’s in 1984 Original Ad Sequel Ad Credibility outsourced to the customers/audience https://www.youtube.com/watch?v=8dnUs2AqWvs https://www.youtube.com/watch?v=idnwh6iDnXA
- 53. Title Subtitle Emotional Make them care Appeal to self-interest What’s in it for me? Maslow’s NON- hierarchy of needs Aspirational self-interest What’s in it for my group (identity)?
- 54. Transcendence: help others realise their potential Self-actualisation: realise our own potential, self- fulfilment, peak experiences Aesthetic: symmetry, order, beauty, balance Learning: know, understand, mentally connect Esteem: achieve, be competent, gain approval, independence, status Belonging: love, family, friends, affection Security: protection, safety, stability Physical: hunger, thirst, bodily comfort
- 56. Title Subtitle Story Driven Make them act 3 types of story that work: Challenge – overcome obstacles Connection – people getting along Creativity – inspiring new ways of thinking Stories are simulations that tell people how to act. Context for instructions.
- 58. Title Subtitle You don’t need them all, but in this case… more is more.
- 59. SUCCESs check-list for sticky content SUCCESs Yes / No Things to check Simple YES / NO Simple = Core + Compact Find core / is it profound / is it compact / are you using well-known schemas Unexpected YES / NO Get their attention & hold it Create mystery / Open a knowledge gap / break peoples’ guessing machine / is it postdictable Concrete YES / NO Make them understand & remember Remove abstract / use tangible schemas / put people in the story Credible YES / NO Make them believe External credibility (authority / antiauthority) / internal credibility (use convincing detail / statistics to show relationships / Sinatra Test / testable credentials) Emotional YES / NO Make them care Maslow’s NON hierarchy of needs: Physical, Security, Belonging, Esteem, Learning, Aesthetic, Self-Actualisation, Transcendence) Stories YES / NO Make them act The Challenge Plot (David & Goliath) / The Connection Plot (The Good Samaritan) / The Creativity Plot (Newton & the apple). Beware “The Curse of Knowledge!”
- 60. Title Subtitle Next Steps Buy book. Read book. Become more awesome. https://www.amazon.co.uk/Made-Stick- ideas-others-unstuck/dp/009950569X
- 61. Title Subtitle
- 62. Subtitle Each lapel pin has been made by hand in the jewellery quarters of London and Birmingham and is made from British shell fuses fired during the Battle of the Somme and collected from the historic front line.
- 63. Title Subtitle
- 64. ‘Burying the lead’ and not getting to the core
- 65. Simple He fought and died for you. Unexpected Messes with our schema of a poppy and what it means. Now it represents an individual fallen soldier. Concrete His name on the back of the poppy. Can imagine being there with him on the battle field. Credible Precise detail, a date. Tapping in to what we already know about the war. Emotional It’s about the individual. Now it’s Richard’s responsibility to remember the Private J Hagan. Story Knowledge gap opened. Who was Private J Hagan?
- 66. “Help us remember. Take on the responsibility of remembering the man who gave his life for you.”
- 67. “Help us remember. Take on the responsibility of remembering the man who gave his life for you.” “Remember the man who gave his life for you.” “Remember him.”
- 69. telling people about it the ‘answer’
- 71. Questions? Thank you! Anthony Tuite Head of Digital anthony@barracuda.digital https://uk.linkedin.com/in/anthonytuite web: barracuda.digital
Notas del editor
- Content is an abstract concept. Is a victim of semantic stretch. We’ve taken it on and used it to mean too many things, so it’s lost its meaning. Let’s bring back some meaning and context to this important concept.
- Where did it come from?
- Almost looks a bit like a funnel, doesn’t it?
- Debunk the ‘funnel’
- Can be applied to websites, not just video.
- Introduce story of LoveAntiques There is cross-over – not ‘black and white’
- Last bastion of scalable
- Answer question: Why does content need to be ‘Sticky?’
- "a bird in the hand is worth two in the bush," which means that having something, even if it is a lesser quantity, is better than taking the chance of losing it in order to attain something else that seems more desirable.
- Ridley Scott
- Batman vs Superman – 2hrs and 32 whole minutes of my life I’m not getting back.
- “The fox and the grapes” was written by Aesop His stories have been around for millennia! If you haven’t heard the fable… your sure know the phrase “sour grapes” – which is the lesson. This is concrete. You can see the fox, the grapes… you can even empathise with the fox. You may even be the fox!
- Stats are rarely meaningful on their own. They should almost always be used to illustrate a relationship. It’s more important
- 30% increase in sales
- Aspirational self-interest: - Equality - Individualism - Ideals about government - Human rights
- Starving artists – not a hierarchy. It’s interesting that most people will align themselves with benefits that speak to the top, but almost always think that ‘other’ people are more interested in the bottom. All the needs are important, but don’t rob yourself of tapping in to more profound motivations in your ideas when you’re trying to make people care.
- Challenge – David & Goliath Connection – Good Samaritan Creativity – Apple and Newton How are you going to write your next case study?
- The Royal British Legion have released commemorative lapel pin for the centenary of The Battle Of The Somme.
- A lot more (>10x) than you would normally give. This needs to be sticky.
- A lot more (>10x) than you would normally give. This needs to be sticky.
- This is the embodiment of ‘burying the lead’
- This is the embodiment of ‘burying the lead’ “Help us remember. Take on the responsibility of remembering the man who gave his life for you.”
- This is the embodiment of ‘burying the lead’ “Help us remember. Take on the responsibility of remembering the man who gave his life for you.”
- The irony here, with this particular analogy, is that it’s the ‘packaging’ of your ideas that needs to be sticky. Make it stick, folks.