2. 2
What is Anger?
Anger is is the strong emotion that you
feel when you think someone has
behaved in an unfair, cruel or
unacceptable way.
Anger is a completely normal, usually
healthy, human emotion.
If not managed properly anger
can hinder your thought process and
lead to rash, impulsive decisions that
will most likely result in regrettable
outcomes.
3. The goal of anger management is
to reduce the emotional feelings
arousal that anger causes in
certein situations with clients.
When dealing with clients anger
can not be gotten rid of, or
avoided, but you can learn to
control your reactions.
Anger management.
4. 4
Lack of Anger Management
Failing to manage your anger can lead to a
variety of problems like saying things you
regret like sending rash emails, or even
resorting to physical violence with clients.
Anger can also create rifts between business
partners, colleagues and clients.
It ruins costumer-company relationships
It leaves negative impression of the
company on the client
5. 5
Anger Management Tips
1. Once you're calm, express your concerns to
the client.
2. Identify possible solutions.
3. Know when to seek help.
4. Do not hold grudges with clients.
6. 6
Anger Management Tips
Once you're calm,
express your concerns
Identify possible
solutions
Know when to seek help Do not hold grudges
In the heat of the
moment, it's easy to say
something you'll later
regret. State your
concerns and needs
clearly and directly,
without hurting the
clients.
Learning to control anger
can be a challenge at times.
Seek help for anger issues if
your anger seems out of
control, causes you to
speak to clients in a way
you might regret.
Forgiveness is a powerful tool. It
is not professional to allow
anger and other negative
feelings to come in the way of
your service to the costumer.
Instead of focusing on
what made you angry,
work on resolving the
issue at hand. Remind
yourself that anger won't
fix anything and might
only make it worse.
7. 7
Benefits Of Anger Management
Maintain Costumer Loyalty To The Product
Developing anger management skills can
increase a clients loyalty to the product.
Develop Better Self-Understanding
Anger management allows individuals the
opportunity to learn more about themselves,
the cause of their anger, and their triggers.
Foster Better Judgement
Anger often leads to poor decisions and
impulsiveness. Anger management can
help individuals build the skills necessary
to manage their anger and other emotions
especailly when dealing with costumers.
Build Communication Skills
Individuals struggling with anger tend to
have under-developed communication
skills, and lack the ability to communicate
clearly, calmly.
