SlideShare una empresa de Scribd logo
1 de 68
INTERNATIONAL HUMAN
RESOURCES
MANAGEMENT(IHRM)
Aparrajitha Ariyadasa
( B.Sc (J’pura), B.Sc. (OUSL), Post. Grad. Dip. In IP Law(wales), LLM (Colombo)
Lecturer in University of Plymouth (UK), Lymkokwin (Malaysia), SLIIT, ICBT
Attorney-at-Law, Senior Partner ATD Legal Associates (www.atdlegalassociates.com),
atdlegalassociates@gmail.com
12/7/2021
APARRAJITHA ARIYADASA 1
L5:STAFFING,
RECRUITMENT &
SELECTION
12/7/2021
APARRAJITHA ARIYADASA 2
STAFFING
 In staffing in international business, HR managers must determine
when or where to expatriation. Expatriate workers are frequently
assigned to key positions in overseas operations. Human resource
managers must also decide on the issue of compensation. The
compensation of expatriate workers must be examined along with
compensation of local workers and the compensation of workers in
the home country. Differences in compensation packages have
significant implications on staffing success, expatriate performance
and business performance. HR managers must also address the issue
of repatriation. Repatriation happens when the worker needs to come
back to the home country, usually to continue working for the
company. Repatriation also happens when the expatriate worker
retires. These issues have significant effects on the perspectives and
performance of expatriate workers and local workers, and the
effectiveness of HRM in staffing.
12/7/2021
APARRAJITHA ARIYADASA 3
ISSUES IN IHRM
Expatriation
Compensation
Repatriation
12/7/2021
APARRAJITHA ARIYADASA 4
EXPATRIATION
 An expatriate is an employee who has
left his native land and is working and
temporarily residing in a foreign country.
A firm's employees who are transferred
out of their home base into some other
area of the firm's international operations
are referred to as expatriates.
12/7/2021
APARRAJITHA ARIYADASA 5
COMPENSATION
compensation is the results or rewards
that the employees receive in return
for their work. Compensation includes
payments like bonuses, profit sharing,
overtime pay, recognition rewards and
sales commission, etc.
12/7/2021
APARRAJITHA ARIYADASA 6
REPATRIATION
 Repatriation is a process of returning back from a
international assignment to a home country after
completing the assignment or some other
issues. Repatriation is the last step in the
expatriation cycle and it involves readjustment
and re-entry of international managers and their
families back to their home country.
12/7/2021
APARRAJITHA ARIYADASA 7
Types of Staffing Policy Approaches in
International HRM (STAFFING MODELS)
Ethnocentric staffing
Polycentric staffing
Geocentric staffing
12/7/2021
APARRAJITHA ARIYADASA 8
ETHNOCENTRIC STAFFING
 The ethnocentric policy approach to
staffing designates home country nationals
as top ranking employees in global
operations. For instance, executive
positions are given to Americans in an
office of an American company located in
Indonesia. The main benefit of this staffing
policy approach is that it allows the
organization to ensure that the people in
the top positions are experienced in the
business of the firm.
12/7/2021
APARRAJITHA ARIYADASA 9
12/7/2021
APARRAJITHA ARIYADASA 10
 This is especially the case where the host
country does not have enough qualified
workers for staffing top positions in the
organization. The ethnocentric staffing policy
approach is also used to ensure that the
culture of the entire organization is unified
rather than diversified. However, the problem
with the ethnocentric policy approach is that
it does not fully support the transfer of local
knowledge to the company. Also, this staffing
policy approach could block locals from
promotion in the organization.
12/7/2021
APARRAJITHA ARIYADASA 11
POLYCENTRIC STAFFING
 The polycentric policy approach to staffing assigns home country
workers to top positions in the central offices or headquarters,
and overseas local workers to other positions. The main
advantage of this policy approach is that it facilitates
organizational learning on local markets. This staffing policy
approach also provides better opportunities for locals to improve
their careers through promotion. However, this promotion is
limited to key positions in the local operations, and does not
include central or corporate top positions. This staffing policy
approach is disadvantageous because it could create knowledge
and performance gaps between overseas managers and managers
in the home country. 12/7/2021
APARRAJITHA ARIYADASA 12
12/7/2021
APARRAJITHA ARIYADASA 13
GEOCENTRIC STAFFING
 The geocentric policy approach to staffing assigns job
positions to any person best suited for the position,
regardless of the employee’s background, culture or
country of origin. The main advantage of this staffing
policy approach is that it is highly flexible. It can increase
the firm’s cultural knowledge about the different markets
and countries. However, a disadvantage of this staffing
policy approach is that it could be difficult to apply.
Immigration policies, costs of worker relocation and
diversity management create pressure on HR
management.
12/7/2021
APARRAJITHA ARIYADASA 14
12/7/2021
APARRAJITHA ARIYADASA 15
STAFFING MANAGEMENT POLICY IN SRI
LANKA
 MASS HOLDINGS
 NESTLE
12/7/2021
APARRAJITHA ARIYADASA 16
RECRUITMENT IN IHRM
(Griffin/Pustay 2013, pp. 541-543).
 Recruitment refers to searching for and
obtaining potential job candidates.
Selection is the process of evaluating the
candidates and deciding who should be
employed for a particular job The first
decision for IHRM is where employees for
the various positions should come from.
12/7/2021
APARRAJITHA ARIYADASA 17
12/7/2021
APARRAJITHA ARIYADASA 18
RECRUITMENT PROCESS
12/7/2021
APARRAJITHA ARIYADASA 19
 The first decision for IHRM is where
employees for the various positions should
come from. Taking the example of a French
MNC with the need to fill an executive
position in a subsidiary in Romania, there
are three alternatives: a French national, a
Romanian national or a manager from a
third country. The general staffing options,
thus, are:
12/7/2021
APARRAJITHA ARIYADASA 20
PARENT COUNTRY NATIONALS FIRST
OPTION
in this case French employees, frequently have the
advantage of knowing the MNC and the
headquarters' strategies, values and procedures
very well. They share a common national culture
with the staff at the corporate headquarters and
have been socialized into the corporate culture.
They often have technical competence and
experience in the specific function for which they
are sent abroad. They facilitate communication
between the foreign subsidiary and the corporate
headquarters. 12/7/2021
APARRAJITHA ARIYADASA 21
 They support the implementation of the
corporate strategy in the host country. On the
other hand, they usually do not know the host
country very well and might have difficulties in
adapting to the new environment. The procedures
learned in the home country might not be
efficient in the host country and cultural
adjustment can be difficult. Furthermore, home-
country nationals are a very expensive option
since in addition to their usual salaries they
receive substantial additional payments during
their assignment abroad.
12/7/2021
APARRAJITHA ARIYADASA 22
HOST COUNTRY NATIONAL
 ■ A second option is to employ a host-country national. In
this case, a Romanian manager would be used to staff the
position in the Romanian subsidiary. Host-country
nationals have detailed market knowledge as well as local
relations. They understand the culture of employees and
of customers better and are capable of adapting the
company's strategy to the specific requirements of a local
market. However, in some host countries, candidates with
adequate qualifications and experience might be hard to
find. Also the reduced cultural conflicts in the host-
country might be offset by an increased number of
cultural conflicts between the subsidiary and the HQ.
12/7/2021
APARRAJITHA ARIYADASA 23
THIRD COUNTRY NATIONAL
 ■ As a third option, an MNC may also hire third-
country nationals. In the above example, this could
be a Hungarian manager who would be selected to
work for the French MNC in the Romanian subsidiary.
Reasons for this might be that the third-country
national is expected to adapt faster to the new
environment than a home-country national or that
he has gathered experience in a certain function
that is needed in the host country.
12/7/2021
APARRAJITHA ARIYADASA 24
 The MNC might have a pool of internationally
experienced managers from different countries that
are used to fill positions in its different subsidiaries
regardless of nationality. Third-country nationals
might also be a compromise for the costs of the
assignment, since they still receive foreign service
premiums and other additional payments but might
have a lower base salary than a home-country
national. The third country national is a specific
type of expatriate.
12/7/2021
APARRAJITHA ARIYADASA 25
EXPATRIATE FAILURES
12/7/2021
APARRAJITHA ARIYADASA 26
Expatriate failure & success
12/7/2021
APARRAJITHA ARIYADASA 27
EXPATRIATE SUCCESS
12/7/2021
APARRAJITHA ARIYADASA 28
HOW TO MANAGE EXPATRIATE FAILURE?
12/7/2021
APARRAJITHA ARIYADASA 29
Selection criteria
 As selection criteria for a position in an MNC, in particular in a
foreign subsidiary, it has to be noted that a candidate must
have two sets of competences (Griffin/Pustay 2013, pp. 543-
544): The skills and abilities necessary to do the job (i.e.
functional, technical and managerial skills) and the skills and
abilities necessary to work in a foreign location and/or with
employees from different countries. This includes adaptability
to new situations, location-specific skills (most notably the
language of the host country) and personal characteristics such
as cultural sensitivity, self-reliance, motivation to work
abroad, stable family situation, etc.
12/7/2021
APARRAJITHA ARIYADASA 30
Expatriate selection processes in
practice
12/7/2021
APARRAJITHA ARIYADASA 31
Cross cultural suitability
12/7/2021
APARRAJITHA ARIYADASA 32
Kinds of assignments:
 short-term
 extended
 long-term = traditional expatriate assignment,
 commuter
 rotational
 contractual
 virtual
 self-initiated
12/7/2021
APARRAJITHA ARIYADASA 33
Expatriate roles:
 language node
 agent of direct control
Agent of direct control ensure compliance to
company policies and is a direct control mechanism
for the parent company.
 agent of socializing
agents of socialization during that phase of our
lives are the family, school, peers, and mass media.
Family is usually considered to be the most
important agent of socialization
12/7/2021
APARRAJITHA ARIYADASA 34
 network builder
 transferee of competence & knowledge
Thetransfer of competency or competencies from one work context to another.
 boundary spanner
boundary spanning is a term to describe individuals within an innovation system who
have, or adopt, the role of linking the organization's internal networks with external
sources of information.
 best practice
 A best practice is a technique or methodology that, through experience and research,
has proven to reliably lead to a desired result. A commitment to using thebest
practices in any field is a commitment to using all the knowledge and technology at
one's disposal to ensure success
 tacitness
12/7/2021
APARRAJITHA ARIYADASA 35
RECRUITING METHODS
 2.1 Recruiting methods
 Recruitment source is the place where qualified individuals are found (Mondy
& Noe, 2008). Recruitment method is defined as the ways in which potential
employees are attracted to an organisation (Kleynhans, 2006).
 Internal recruiting methods are employee database, employee referrals, job
posting and job bidding. Employee database is able to show the organisation
whether current employees have the required qualifications for filling the
vacancies. Furthermore, an employee referral is when employees mention
someone who is capable and suitable for the job opening to the recruiter. Job
posting is a procedure of letting employees know there is a job vacancy
whereas job bidding is a procedure that employees who believe that they
possess the required qualifications to apply for the vacant position.
12/7/2021
APARRAJITHA ARIYADASA 36
SELECTION PROCESS
 2.2 Selection process
 The first step of selection process is preliminary interview. This step is to
eliminate obviously unqualified candidates. The HR manager can conduct this step
via telephone, video or virtual job interview. Telephone interview is commonly
used as it saves time.
 The next step in selection process is review of applications and r ésumé.
Evaluation of the applications of employment is done by the employer to
determine whether the applicant is suitable for the position.
 Subsequently, the organization will administer some test such as work sample, job
knowledge, psychomotor abilities test, vocational interest, and personality. Work
sample test is used to test the ability of an individual to perform task that
represent the job itself. Job knowledge test are used to test the applicant’s
knowledge on duties of the job applied. Psychomotor abilities test assess the
strength, coordination and agility of the applicant. Vocational interest test are
used to test one’s satisfaction or interest on the occupation. Personality test
measures trait, temperaments and characters of the applicants.
12/7/2021
APARRAJITHA ARIYADASA 37
INTERVIEW
 Employment interview is the oral examination of candidates for employment. The employer
will exchange conversation with the applicants to evaluate them. There are two types of
interview; structured and unstructured. Structured interview ask about questions related to
the job whereas unstructured interview ask open-ended question. There are also four
methods of interviewing which are one-on-one, group, broad and multiple interviews.
 Following the employment interview, investigation of the applicants’ background and
reference are done to determine the truth of information stated. Previous employment,
education verification, criminal history and personal reference check are some elements to
verify.
 Next, selection decision is conducted. This is the most crucial step in the process. Candidate
with the best qualification would be recruited by the organization.
 Lastly, medical examination is administered to see whether the candidate is physically
capable to execute the job functions.
 If the applicants pass the whole process successfully, they will be notified to commence work
as soon as possible.
12/7/2021
APARRAJITHA ARIYADASA 38
2.3 Significance of Recruitment and Selection
 Recruitment and selection process is important for an
organization to achieve its goals. When the right people
are selected, the employee will produce productive
results and stay with the organisation longer hence having
a low employee turnover. If selection is not carefully
done, the employee may make mistake which leads to a
financial loss. It also wastes the time of human resource
managers to go through the recruitment and selection
process again.
12/7/2021
APARRAJITHA ARIYADASA 39
CASE DEVELOPMENT
 3. Case development
 3.1 Company description
 The company that we have chosen for our assignment is Public Bank Bhd. This
company was start up in August 1966 by its Founder and Chairman, Tan Sri
Dato’ Sri Dr. Teh Hong Piow. Public Bank is a top-tier bank in Malaysia. Public
Bank Berhad is engaged in investment holding, stock-broking, provision of
related financial services, management of unit trust funds and sale of trust
units, underwriting of insurance. Furthermore, Public Bank also emphasises
on a wide range of banking services such as commercial banking, investment
banking, financing Islamic banking business and card businesses. In the
market of banking services, Public Bank is the market leader in consumers
banking and retail commercial lending to SMEs in Malaysia.
12/7/2021
APARRAJITHA ARIYADASA 40
EX
 Besides, Public Bank has about 250 branches throughout
Malaysia .The company employs 90% in Malaysia which
mean more than 14,000 people are employed by the
company and the services that provides in each of the
branches include deposit accounts, insurance plans, loans,
insurance plan and as well as credit cards. In addition, it
has more than 100 overseas branches in countries
including Cambodia, China, Hong Kong, Laos, Sri Lanka,
and Vietnam. The Public Bank Group has demonstrated
powerful capacity of transporting exceptionally high rates
of organic growth in its core businesses. 12/7/2021
APARRAJITHA ARIYADASA 41
SIX SEGMANTS
 In other hand, this company perform six segments.
 Retail operations which concerning on transferring the products and
services to all small and medium-size businesses.
 Second, hire purchase operations, the provision of passenger vehicle
financing to all levels of customers are being concerned by hire purchase
operations. Furthermore, corporate lending operations provide the
financing needs of corporate customers.
 In addition, trading treasury related products and services is engaged in
the treasury and capital market operations.
 Investment banking operations which provide the business needs of
business customers.
 Last but not least, fund management operations which consist of sale of
trust units and the management of unit trust funds.
12/7/2021
APARRAJITHA ARIYADASA 42
 Besides, Public Bank`s banking and management excellence has continued to
be accorded prestigious domestic and international recognition. Furthermore,
its excellence performance has received several awards granted by highly
reliable institution and magazines. These awards included the Best Domestic
Commercial Bank in Malaysia by Asiamoney and The Asset, Best Local bank in
Malaysia by FinanceAsia and Euromoney, Best Bank in Malaysia by Global
Finance and the Most outstanding Annual Report Award. In other hand,
Between the 40 mainly well regarded Malaysian companies, Public Bank was
ranked at 2 in year 2003. The bank also won the KLSE Corporate Excellence
Award for the fourth consecutive year and the inaugural Malaysian Business
Corporate Governance Award in year 2003, becoming the standard bearer of
good corporate governance practices in Malaysia.
12/7/2021
APARRAJITHA ARIYADASA 43
HUMAN CAPITAL
 Human capital is the most valuable assets for Public Bank Group. The
Public Bank Group is committed in generating its human capital and
determine the need for a powerful performance reward system to
encourage their employees to perform better by rewarding their
employees. Previously, Public Bank Group still stands out as one of the
strongest and successful financial services group during the global
recessionary economic conditions. Besides, Public Bank Group reward the
staff with higher bonus as a result of their excellent performance. The
compensation make up of a basic salary of RM 2,800 per month for entry
level, other benefits and caring environment for the right applicants.
12/7/2021
APARRAJITHA ARIYADASA 44
INTERNET BANKING SERVICES
 With increasing online purchasing, Public Bank is now providing
internet banking services, PBeBank.com .The security of the internet
banking was improved with an alert mechanism that is well-qualified
to identifying and diminishing doubtful account activities and
preventing unauthorised access. Besides, this internet banking system
allows customers to make payment for regular bills. In branches,
every customer service delivery is improved with special care
counters for senior citizens, expectant mothers and the disabled.
Moreover, in each of the branches it provide convenient one-stop
assistance for customer enquiries on loans.
12/7/2021
APARRAJITHA ARIYADASA 45
3.2 Company recruitment practices and
implementation
 There are two recruitment methods; internal and external. Public Bank
uses both methods but mainly on external.
 Internal recruitment method
 Promotion from within
 The internal recruitment source that used by Public Bank is promotion
from within. In general it is a procedure that the manager has stated a
promise to consider promoting current employees for an opportunity
before employing applicants from outside the organization. One of the
employees, Tan Sri Datuk Seri Utama Thong Yaw Hong who was the
Director in June 1986 and made Chairman in October 1986, now serves
as Independent Non-Executive Co-Chairman of the Board at Public Bank
Bhd (Reuters).
12/7/2021
APARRAJITHA ARIYADASA 46
RECRUYITMENT METHODS CONT--
 External recruitment method
 Online Recruiting Method
 Public Bank is using external recruitment sources to find qualified
individuals. One of the external recruitment source that usually
used by Public Bank is online recruiting. Public Bank post their
job vacancy on their company website and job search engine
such as jobstreet.com.
12/7/2021
APARRAJITHA ARIYADASA 47
RECRUITMENT METHODS CONT---
Media Advertising
Besides, external recruitment method that used
by Public Bank to attract potential employees is
media advertising. The most common media
advertising that used by Public Bank to convey
their employment needs is through newspaper
namely in The Star Jobs section.
12/7/2021
APARRAJITHA ARIYADASA 48
JOB FAIR
 Job fair
 Moreover, Public Bank also used Job fair as one of the external recruitment
method. Job fair is a exposition or fair that organized by an organization for
the purpose of matching job seekers and people who seek for a job. One of
the job fair that Public Bank has involved is the “MCTF 12″( Malaysia Career
and Training Fair 2012). Before the Job fair Public Bank may posted their
vacancy job detail on their website. The detail included minimum
qualification, previous employment, communication skill and so on.
 Public Bank usually will transfer their employees from one department to
another department. And this could bring the benefit of providing a excellent
candidates for Public Bank to fill a vacancy.
12/7/2021
APARRAJITHA ARIYADASA 49
3.3 Advantages and Disadvantages of
Recruiting Methods
 Promotion from within
 . Because the current employees had gone through the training
that provide by company and it take the current employee much
less time to become efficiency and effective to the new job
because current employee is already familiar with their job, so
the current employees is someone who is capable for the empty
job in the company. Besides, it is economical. By using the
internal recruitment source, Public Bank has eliminated the cost
of advertising, interviewing, training and development since the
current employee has familiar with their works.
12/7/2021
APARRAJITHA ARIYADASA 50
ADVANTAGES
 In other hand, current employees have worked for the company for a
period of time. So they are able to fit in with the company culture. It is
very important because it could help to achieve organization efficiency.
For example, employees who can work well with their colleague
improve the efficiency in productivity of the organization because a
person work in a warm and good culture environment could improve the
productivity of the organization. Besides, this internal recruitment
practices could motivate the employees. It encourages the employees to
work hard and get promoted.
12/7/2021
APARRAJITHA ARIYADASA 51
ONLINE RECRUITMENTS
 Online Recruiting
 The advantage of e-recruiting is that it saves cost on promoting company
vacancy because it is free for Public Bank since it is placed on their
website. Secondly, it is also easy to place an online advertisement. HR
Managers don’t need an in-depth knowledge on IT since most job sites and
CV database are user-friendly.
 By using the external recruitment source of online recruiting, it is also time-
consuming because it will generate many unqualified candidates. The
human resource managers will waste time trying to filter and sift out all of
the unqualified candidates. When they are choosing candidates, they will
become confused because there are too many candidates.
12/7/2021
APARRAJITHA ARIYADASA 52
MEDIA ADVERTISING
 Media advertising
 The reason that Public Bank using this method is newspaper advertising can appeal to a
wider audience. Those audiences have different backgrounds, specialized knowledge and
experience. Public Bank can refer to their viewpoint and try to apply in their business. It
can also help to fill the vacancies fast.
 However, there are many disadvantages for advertising too. Advertising will waste a lot of
money. It will not be cost-effective. It is also time-consuming because it will generate
many unqualified candidates. The human resource managers will waste time trying to filter
and sift out all of the candidates. When they are choosing candidates, they will become
confused because there are too many candidates.
12/7/2021
APARRAJITHA ARIYADASA 53
DISADVANTAGES
 One of the disadvantages of promotion from within is limited choice for
the company. The selection of applicants is forced to be done from a
limited pool. Due to this, the quality of applicant may need to be
sacrificed and resolved in applicants that have less qualification. Other
than that, candidates from within do not have a new ideas. Employees
from within could not bring in outside talents and skills to maintain new
ideas and plans to come in. And this will not make the company grow and
improve. Moreover, promotion also can be resulted in inefficiency as it
only focus on the service’s length rather than value, and it may be a good
thing for inefficient candidates as they will not need to work hard in
order to prove that they are worth to stay in the organisation
12/7/2021
APARRAJITHA ARIYADASA 54
CAREER FAIR
 Career Fair
 Through this career fair Public Bank had the chance to meet up large
number of applicant in a short time. Besides, this fair allow the employers
to meet their potential employee face to face, exchange information and
impress them. However there are some cons on job fair too.
 One of the cons is during the job fair the environment may be very noisy
and overcrowded. This could affect the recruiting process. Besides, it is
time consuming, the employers may meet a lot of unqualified employees
and it may take some time to filter the unqualified employees.
12/7/2021
APARRAJITHA ARIYADASA 55
SELECTION PROCESS
 3.4 Selection Process
 After the recruitment process, Public Bank will undergo selection
process. Selection means choosing the best individual best suited
the particular position in Public Bank from a group of qualified
applicants. Public Bank want to make sure that the applicants is
properly matched with jobs and organization by selection process.
The selection process in Public Bank is done step by step after
Public bank recruited qualified people throughout the selection
methods.
12/7/2021
APARRAJITHA ARIYADASA 56
PRELIMINARY I9NTERVIEW
 The first process is preliminary interview. The main
objective Public bank do this process is to eliminate
the obviously unqualified individuals. Public bank will
phone the candidates recruited to have a telephone
conversation. In the conversation, the applicants will
be eliminate once they are found not fulfill the
qualification.
12/7/2021
APARRAJITHA ARIYADASA 57
REVIEW RESUMES
 Second process is review application and resumes. Qualified applicants will
send their resume according to the jobs they apply. Summary of
experience, education, training development must include in the
resume for the process of selection. Public Bank will check for
the validity and reliability of the resume in different ways such
as make a phone call to the university he or she graduated,
make a phone call to his or her last company to check for his or
her experience and personality.
12/7/2021
APARRAJITHA ARIYADASA 58
SELECTION TEST
 The third process is having a selection test. In Public Bank, they basically
will have cognitive test, job knowledge test and work sample test. Public
Bank will give the applicants an IQ test form to fill up, to make sure the
ability of applicants and how well he or she can perform a job. After that,
Public Bank will give them job knowledge tests to measure how deep
their knowledge about the position. After that, Public Bank will create a
situation and require applicant to solve it based on their experience. This
is the best way to test the ability of the applicant, to find out how
applicants deal with the uncertainty and solve the problem with best
solution.
12/7/2021
APARRAJITHA ARIYADASA 59
EMPLOYMENT INTERVIEW
 Fourth process is employment interview. Public Bank will ask
the applicants come to branch to have a face-to-face
interview. Basically, the interviewer will ask about
occupational experience, academic achievement, interpersonal
skills and how well applicants try to fit into the organization.
Public Bank will uses both structured and unstructured
interview. First ask applicants to introduce themselves, lists
out their strength and weaknesses. After that, the interviewer
will ask about the job related question. Public bank usually
uses one-on-one interview method. 12/7/2021
APARRAJITHA ARIYADASA 60
PRE-EMPLOYMENT SCREENING
 Fifth process is pre-employment screening. Public Bank wants
to determine the accuracy of information submitted by
applicants. Public bank will checks applicants’ previous
employment, education, criminal history, compensation history
and credit history. The validity of information is very important;
this is to make sure they hire the best workers among the
applicants.
12/7/2021
APARRAJITHA ARIYADASA 61
SELECTION DECISION
 Sixth process is selection decision, the most important
and critical step. Interviewer will discuss with their
head of department and head of human resource
management to choose the person most closely
conform to the open position and organization. Final
process is to notify the applicant who being chosen.
Public Bank will inform them as soon as possible by
email and formal letter. 12/7/2021
APARRAJITHA ARIYADASA 62
3.5 Advantages of the practice of Selection
methods in H.R management
 Save time and cost
 When Public Bank does the preliminary interview, it helps to reduce time
and effort. This method can eliminates weak candidates and send the high
quality applicants for the second interview. Phone call will not cost Public
Bank as much as compare to face-to-face interview and effort of interviewer.
It is also a way to test for the verbal skills by having tele-conversation. If the
applicants cannot perform well in tele-conversation, for sure they will also
not perfom well during face-to-face interview which require higher verbal
skills include body language, eye contact and movement.
12/7/2021
APARRAJITHA ARIYADASA 63
Increase efficiency
 Applicants will be given a selection tests. All the results obtain
from the selection test will be standardize and uniform. Hence, it
will be faster during make comparison between applicants,
directly increase the efficiency of selection process. Other that,
structure interview also will increase the efficiency of selection
process because the question is similar for the entire applicant
such as introduce yourself. By this, interviewer will have a best
formal answer and determine which applicant will give the
answer most close to the formal answer.
12/7/2021
APARRAJITHA ARIYADASA 64
Increase reliability and accuracy
 Public Bank will have a background and references checks after
face-to-face interview with the applicants. They want to make
sure that information given by applicants is not fraud and
certificates and documents submitted are recognized by the
issuing units. Once the issuing units confirmed the certificates
and documents thus prove the applicants have the qualification
with proper education background. If records are not found
when refer to the issuing units, thus can eliminate the
applicant to prevent organization hire the unqualified worker
12/7/2021
APARRAJITHA ARIYADASA 65
Disadvantages of the practice of
Selection methods in H.R management
 Interviewer may have bias to certain group of people
 Public Bank is using one-on-one interview method. This method is quite
inappropriate when the interviewer is biased to certain group of people. The
performance of applicants is very subjective due to the perspective of the
interviewer. For example, when the interviewer believe that man will
perform better in banking industry compare to woman, no matter how well
the women performance during the interview or having higher education of
that area, having more experience, she will still not been selected because
of the point of view of the interviewer. This may cause Public Bank lose a
better worker thus directly reduce competitive advantage.
12/7/2021
APARRAJITHA ARIYADASA 66
Time consuming
 Public Bank want to increase reliability and accuracy but in another
hand waste time. To check for the validity of certificates and
documents, the issuing units need time to proceed. While waiting for
the feedback from issuing unit, applicants may search for other jobs.
Once they found the information given by selected applicant is fraud,
they need to select another applicant and go through this process again.
Besides that, by having one-one-one interview method, it takes times to
review all the applicants. As we know time is crucial because when the
applicants wait for a long time and do not receive any feedback, they
may search for other job opportunity.
12/7/2021
APARRAJITHA ARIYADASA 67
“
”
THANK YOU!
APARRAJITHA ARIYADASA
( B.Sc (J’pura), B.Sc. (OUSL), Post. Grad. Dip. In IP Law(wales), LLM (Colombo)
Lecturer in University of Plymouth (UK), LImkokwin (Malaysia), SLIIT, ICBT
Attorney-at-Law, Senior Partner ATD Legal Associates
(www.atdlegalassociates.com), atdlegalassociates@gmail.com
12/7/2021
APARRAJITHA ARIYADASA 68

Más contenido relacionado

La actualidad más candente

International Human Resource Managment
International Human Resource ManagmentInternational Human Resource Managment
International Human Resource Managmentbinotrisha
 
Success and Failure of Expatriates
Success and Failure of ExpatriatesSuccess and Failure of Expatriates
Success and Failure of Expatriatesvarunrp44
 
International compensation ppt
International compensation ppt International compensation ppt
International compensation ppt poorni s
 
Chapter 7 repatriation
Chapter  7 repatriationChapter  7 repatriation
Chapter 7 repatriationPreeti Bhaskar
 
International Human resource management and issues
International Human resource management and issuesInternational Human resource management and issues
International Human resource management and issuesRizwana_MBA
 
International human resource management
International human resource managementInternational human resource management
International human resource managementrhimycrajan
 
Chapter 1 introduction to ihrm
Chapter   1 introduction to ihrmChapter   1 introduction to ihrm
Chapter 1 introduction to ihrmPreeti Bhaskar
 
Introduction to global hrm
Introduction to global hrmIntroduction to global hrm
Introduction to global hrmanamika pandey
 
International compensation
International compensationInternational compensation
International compensationmurukkada
 
International training and development
International training and developmentInternational training and development
International training and developmentStudsPlanet.com
 
Performance management of international employees
Performance management of international employeesPerformance management of international employees
Performance management of international employeesUnifiers mlac
 
International Human Resource Management - Meaning, Definition, Objectives and...
International Human Resource Management - Meaning, Definition, Objectives and...International Human Resource Management - Meaning, Definition, Objectives and...
International Human Resource Management - Meaning, Definition, Objectives and...Sundar B N
 
Introduction to IHRM
Introduction to IHRMIntroduction to IHRM
Introduction to IHRMhassaanzaman
 
International human resource management ihrm
International  human resource management ihrmInternational  human resource management ihrm
International human resource management ihrmkoshyligo
 

La actualidad más candente (20)

International Human Resource Managment
International Human Resource ManagmentInternational Human Resource Managment
International Human Resource Managment
 
Success and Failure of Expatriates
Success and Failure of ExpatriatesSuccess and Failure of Expatriates
Success and Failure of Expatriates
 
International compensation ppt
International compensation ppt International compensation ppt
International compensation ppt
 
Chapter 7 repatriation
Chapter  7 repatriationChapter  7 repatriation
Chapter 7 repatriation
 
International Human resource management and issues
International Human resource management and issuesInternational Human resource management and issues
International Human resource management and issues
 
Compensation ppt
Compensation pptCompensation ppt
Compensation ppt
 
International human resource management
International human resource managementInternational human resource management
International human resource management
 
Ihrm compensation
Ihrm   compensationIhrm   compensation
Ihrm compensation
 
Chapter 1 introduction to ihrm
Chapter   1 introduction to ihrmChapter   1 introduction to ihrm
Chapter 1 introduction to ihrm
 
Introduction to global hrm
Introduction to global hrmIntroduction to global hrm
Introduction to global hrm
 
International compensation
International compensationInternational compensation
International compensation
 
Ihrm chapter4
Ihrm chapter4Ihrm chapter4
Ihrm chapter4
 
International training and development
International training and developmentInternational training and development
International training and development
 
Role of compensation in organisation
Role of compensation in organisationRole of compensation in organisation
Role of compensation in organisation
 
Performance management of international employees
Performance management of international employeesPerformance management of international employees
Performance management of international employees
 
International Human Resource Management - Meaning, Definition, Objectives and...
International Human Resource Management - Meaning, Definition, Objectives and...International Human Resource Management - Meaning, Definition, Objectives and...
International Human Resource Management - Meaning, Definition, Objectives and...
 
Ihrm ppt
Ihrm pptIhrm ppt
Ihrm ppt
 
Ihrm expatriation
Ihrm expatriationIhrm expatriation
Ihrm expatriation
 
Introduction to IHRM
Introduction to IHRMIntroduction to IHRM
Introduction to IHRM
 
International human resource management ihrm
International  human resource management ihrmInternational  human resource management ihrm
International human resource management ihrm
 

Similar a staffing, recruitment and selection of International Human resources Management

International Human Resources Management- introduction-l1
International Human Resources Management-  introduction-l1International Human Resources Management-  introduction-l1
International Human Resources Management- introduction-l1AparrajithaAriyadasa1
 
Adecco Thailand's Salary Guide 2023.pdf
Adecco Thailand's Salary Guide 2023.pdfAdecco Thailand's Salary Guide 2023.pdf
Adecco Thailand's Salary Guide 2023.pdfKamon Aungkhasirikun
 
IHRM-Presentation.pptx
IHRM-Presentation.pptxIHRM-Presentation.pptx
IHRM-Presentation.pptxRabeyaBosri7
 
International Staffing
International StaffingInternational Staffing
International Staffinghassaanzaman
 
Ppt ch 15 hrm
Ppt ch 15 hrmPpt ch 15 hrm
Ppt ch 15 hrmasmadiare
 
Michael Page Human Resources & Legal Road Ahead Presentation
Michael Page Human Resources & Legal Road Ahead PresentationMichael Page Human Resources & Legal Road Ahead Presentation
Michael Page Human Resources & Legal Road Ahead PresentationMichael Page Australia
 
International HRM – Staffing Approaches
International HRM – Staffing ApproachesInternational HRM – Staffing Approaches
International HRM – Staffing ApproachesOnicEdu
 
Offshoring Drafting in the Philippines for Landscape Businesses
Offshoring Drafting in the Philippines for Landscape BusinessesOffshoring Drafting in the Philippines for Landscape Businesses
Offshoring Drafting in the Philippines for Landscape BusinessesShah Turner
 
Recruitment and Selection of HR for Global Assignments
Recruitment and Selection of HR for Global AssignmentsRecruitment and Selection of HR for Global Assignments
Recruitment and Selection of HR for Global AssignmentsRuhi Beri
 
International Human Resource Management
International Human Resource ManagementInternational Human Resource Management
International Human Resource ManagementABS HASAN
 
ch13-Managing HR Globally.pdf
ch13-Managing HR Globally.pdfch13-Managing HR Globally.pdf
ch13-Managing HR Globally.pdftrangnth
 
Running head MULTINATIONAL COMPANIES AND INTERNATIONAL CULTURES .docx
Running head MULTINATIONAL COMPANIES AND INTERNATIONAL CULTURES  .docxRunning head MULTINATIONAL COMPANIES AND INTERNATIONAL CULTURES  .docx
Running head MULTINATIONAL COMPANIES AND INTERNATIONAL CULTURES .docxtoltonkendal
 
international human resource management
international human resource managementinternational human resource management
international human resource managementsubhadeep23
 
Sei hong kong-2013-preview
Sei hong kong-2013-previewSei hong kong-2013-preview
Sei hong kong-2013-previewJennifer Yu
 

Similar a staffing, recruitment and selection of International Human resources Management (20)

International Human Resources Management- introduction-l1
International Human Resources Management-  introduction-l1International Human Resources Management-  introduction-l1
International Human Resources Management- introduction-l1
 
Daniels20 im
Daniels20 imDaniels20 im
Daniels20 im
 
Adecco Thailand's Salary Guide 2023.pdf
Adecco Thailand's Salary Guide 2023.pdfAdecco Thailand's Salary Guide 2023.pdf
Adecco Thailand's Salary Guide 2023.pdf
 
IHRM
IHRMIHRM
IHRM
 
Unit 1
Unit 1Unit 1
Unit 1
 
IHRM-Presentation.pptx
IHRM-Presentation.pptxIHRM-Presentation.pptx
IHRM-Presentation.pptx
 
International Staffing
International StaffingInternational Staffing
International Staffing
 
Ppt ch 15 hrm
Ppt ch 15 hrmPpt ch 15 hrm
Ppt ch 15 hrm
 
Michael Page Human Resources & Legal Road Ahead Presentation
Michael Page Human Resources & Legal Road Ahead PresentationMichael Page Human Resources & Legal Road Ahead Presentation
Michael Page Human Resources & Legal Road Ahead Presentation
 
International HRM – Staffing Approaches
International HRM – Staffing ApproachesInternational HRM – Staffing Approaches
International HRM – Staffing Approaches
 
Offshoring Drafting in the Philippines for Landscape Businesses
Offshoring Drafting in the Philippines for Landscape BusinessesOffshoring Drafting in the Philippines for Landscape Businesses
Offshoring Drafting in the Philippines for Landscape Businesses
 
Recruitment and Selection of HR for Global Assignments
Recruitment and Selection of HR for Global AssignmentsRecruitment and Selection of HR for Global Assignments
Recruitment and Selection of HR for Global Assignments
 
International Human Resource Management
International Human Resource ManagementInternational Human Resource Management
International Human Resource Management
 
ch13-Managing HR Globally.pdf
ch13-Managing HR Globally.pdfch13-Managing HR Globally.pdf
ch13-Managing HR Globally.pdf
 
Ihrm
Ihrm Ihrm
Ihrm
 
Running head MULTINATIONAL COMPANIES AND INTERNATIONAL CULTURES .docx
Running head MULTINATIONAL COMPANIES AND INTERNATIONAL CULTURES  .docxRunning head MULTINATIONAL COMPANIES AND INTERNATIONAL CULTURES  .docx
Running head MULTINATIONAL COMPANIES AND INTERNATIONAL CULTURES .docx
 
international human resource management
international human resource managementinternational human resource management
international human resource management
 
Arnaoutiiii
ArnaoutiiiiArnaoutiiii
Arnaoutiiii
 
Chap12
Chap12Chap12
Chap12
 
Sei hong kong-2013-preview
Sei hong kong-2013-previewSei hong kong-2013-preview
Sei hong kong-2013-preview
 

Último

It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130  Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130  Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Roomdivyansh0kumar0
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...noida100girls
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfOnline Income Engine
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in managementchhavia330
 
Sales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessSales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessAggregage
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingShawn Pang
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdftbatkhuu1
 
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insightsseri bangash
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 DelhiCall Girls in Delhi
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 

Último (20)

It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130  Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130  Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...BEST ✨ Call Girls In  Indirapuram Ghaziabad  ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdf
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in management
 
Sales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessSales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for Success
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdf
 
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insights
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 

staffing, recruitment and selection of International Human resources Management

  • 1. INTERNATIONAL HUMAN RESOURCES MANAGEMENT(IHRM) Aparrajitha Ariyadasa ( B.Sc (J’pura), B.Sc. (OUSL), Post. Grad. Dip. In IP Law(wales), LLM (Colombo) Lecturer in University of Plymouth (UK), Lymkokwin (Malaysia), SLIIT, ICBT Attorney-at-Law, Senior Partner ATD Legal Associates (www.atdlegalassociates.com), atdlegalassociates@gmail.com 12/7/2021 APARRAJITHA ARIYADASA 1
  • 3. STAFFING  In staffing in international business, HR managers must determine when or where to expatriation. Expatriate workers are frequently assigned to key positions in overseas operations. Human resource managers must also decide on the issue of compensation. The compensation of expatriate workers must be examined along with compensation of local workers and the compensation of workers in the home country. Differences in compensation packages have significant implications on staffing success, expatriate performance and business performance. HR managers must also address the issue of repatriation. Repatriation happens when the worker needs to come back to the home country, usually to continue working for the company. Repatriation also happens when the expatriate worker retires. These issues have significant effects on the perspectives and performance of expatriate workers and local workers, and the effectiveness of HRM in staffing. 12/7/2021 APARRAJITHA ARIYADASA 3
  • 5. EXPATRIATION  An expatriate is an employee who has left his native land and is working and temporarily residing in a foreign country. A firm's employees who are transferred out of their home base into some other area of the firm's international operations are referred to as expatriates. 12/7/2021 APARRAJITHA ARIYADASA 5
  • 6. COMPENSATION compensation is the results or rewards that the employees receive in return for their work. Compensation includes payments like bonuses, profit sharing, overtime pay, recognition rewards and sales commission, etc. 12/7/2021 APARRAJITHA ARIYADASA 6
  • 7. REPATRIATION  Repatriation is a process of returning back from a international assignment to a home country after completing the assignment or some other issues. Repatriation is the last step in the expatriation cycle and it involves readjustment and re-entry of international managers and their families back to their home country. 12/7/2021 APARRAJITHA ARIYADASA 7
  • 8. Types of Staffing Policy Approaches in International HRM (STAFFING MODELS) Ethnocentric staffing Polycentric staffing Geocentric staffing 12/7/2021 APARRAJITHA ARIYADASA 8
  • 9. ETHNOCENTRIC STAFFING  The ethnocentric policy approach to staffing designates home country nationals as top ranking employees in global operations. For instance, executive positions are given to Americans in an office of an American company located in Indonesia. The main benefit of this staffing policy approach is that it allows the organization to ensure that the people in the top positions are experienced in the business of the firm. 12/7/2021 APARRAJITHA ARIYADASA 9
  • 11.  This is especially the case where the host country does not have enough qualified workers for staffing top positions in the organization. The ethnocentric staffing policy approach is also used to ensure that the culture of the entire organization is unified rather than diversified. However, the problem with the ethnocentric policy approach is that it does not fully support the transfer of local knowledge to the company. Also, this staffing policy approach could block locals from promotion in the organization. 12/7/2021 APARRAJITHA ARIYADASA 11
  • 12. POLYCENTRIC STAFFING  The polycentric policy approach to staffing assigns home country workers to top positions in the central offices or headquarters, and overseas local workers to other positions. The main advantage of this policy approach is that it facilitates organizational learning on local markets. This staffing policy approach also provides better opportunities for locals to improve their careers through promotion. However, this promotion is limited to key positions in the local operations, and does not include central or corporate top positions. This staffing policy approach is disadvantageous because it could create knowledge and performance gaps between overseas managers and managers in the home country. 12/7/2021 APARRAJITHA ARIYADASA 12
  • 14. GEOCENTRIC STAFFING  The geocentric policy approach to staffing assigns job positions to any person best suited for the position, regardless of the employee’s background, culture or country of origin. The main advantage of this staffing policy approach is that it is highly flexible. It can increase the firm’s cultural knowledge about the different markets and countries. However, a disadvantage of this staffing policy approach is that it could be difficult to apply. Immigration policies, costs of worker relocation and diversity management create pressure on HR management. 12/7/2021 APARRAJITHA ARIYADASA 14
  • 16. STAFFING MANAGEMENT POLICY IN SRI LANKA  MASS HOLDINGS  NESTLE 12/7/2021 APARRAJITHA ARIYADASA 16
  • 17. RECRUITMENT IN IHRM (Griffin/Pustay 2013, pp. 541-543).  Recruitment refers to searching for and obtaining potential job candidates. Selection is the process of evaluating the candidates and deciding who should be employed for a particular job The first decision for IHRM is where employees for the various positions should come from. 12/7/2021 APARRAJITHA ARIYADASA 17
  • 20.  The first decision for IHRM is where employees for the various positions should come from. Taking the example of a French MNC with the need to fill an executive position in a subsidiary in Romania, there are three alternatives: a French national, a Romanian national or a manager from a third country. The general staffing options, thus, are: 12/7/2021 APARRAJITHA ARIYADASA 20
  • 21. PARENT COUNTRY NATIONALS FIRST OPTION in this case French employees, frequently have the advantage of knowing the MNC and the headquarters' strategies, values and procedures very well. They share a common national culture with the staff at the corporate headquarters and have been socialized into the corporate culture. They often have technical competence and experience in the specific function for which they are sent abroad. They facilitate communication between the foreign subsidiary and the corporate headquarters. 12/7/2021 APARRAJITHA ARIYADASA 21
  • 22.  They support the implementation of the corporate strategy in the host country. On the other hand, they usually do not know the host country very well and might have difficulties in adapting to the new environment. The procedures learned in the home country might not be efficient in the host country and cultural adjustment can be difficult. Furthermore, home- country nationals are a very expensive option since in addition to their usual salaries they receive substantial additional payments during their assignment abroad. 12/7/2021 APARRAJITHA ARIYADASA 22
  • 23. HOST COUNTRY NATIONAL  ■ A second option is to employ a host-country national. In this case, a Romanian manager would be used to staff the position in the Romanian subsidiary. Host-country nationals have detailed market knowledge as well as local relations. They understand the culture of employees and of customers better and are capable of adapting the company's strategy to the specific requirements of a local market. However, in some host countries, candidates with adequate qualifications and experience might be hard to find. Also the reduced cultural conflicts in the host- country might be offset by an increased number of cultural conflicts between the subsidiary and the HQ. 12/7/2021 APARRAJITHA ARIYADASA 23
  • 24. THIRD COUNTRY NATIONAL  ■ As a third option, an MNC may also hire third- country nationals. In the above example, this could be a Hungarian manager who would be selected to work for the French MNC in the Romanian subsidiary. Reasons for this might be that the third-country national is expected to adapt faster to the new environment than a home-country national or that he has gathered experience in a certain function that is needed in the host country. 12/7/2021 APARRAJITHA ARIYADASA 24
  • 25.  The MNC might have a pool of internationally experienced managers from different countries that are used to fill positions in its different subsidiaries regardless of nationality. Third-country nationals might also be a compromise for the costs of the assignment, since they still receive foreign service premiums and other additional payments but might have a lower base salary than a home-country national. The third country national is a specific type of expatriate. 12/7/2021 APARRAJITHA ARIYADASA 25
  • 27. Expatriate failure & success 12/7/2021 APARRAJITHA ARIYADASA 27
  • 29. HOW TO MANAGE EXPATRIATE FAILURE? 12/7/2021 APARRAJITHA ARIYADASA 29
  • 30. Selection criteria  As selection criteria for a position in an MNC, in particular in a foreign subsidiary, it has to be noted that a candidate must have two sets of competences (Griffin/Pustay 2013, pp. 543- 544): The skills and abilities necessary to do the job (i.e. functional, technical and managerial skills) and the skills and abilities necessary to work in a foreign location and/or with employees from different countries. This includes adaptability to new situations, location-specific skills (most notably the language of the host country) and personal characteristics such as cultural sensitivity, self-reliance, motivation to work abroad, stable family situation, etc. 12/7/2021 APARRAJITHA ARIYADASA 30
  • 31. Expatriate selection processes in practice 12/7/2021 APARRAJITHA ARIYADASA 31
  • 33. Kinds of assignments:  short-term  extended  long-term = traditional expatriate assignment,  commuter  rotational  contractual  virtual  self-initiated 12/7/2021 APARRAJITHA ARIYADASA 33
  • 34. Expatriate roles:  language node  agent of direct control Agent of direct control ensure compliance to company policies and is a direct control mechanism for the parent company.  agent of socializing agents of socialization during that phase of our lives are the family, school, peers, and mass media. Family is usually considered to be the most important agent of socialization 12/7/2021 APARRAJITHA ARIYADASA 34
  • 35.  network builder  transferee of competence & knowledge Thetransfer of competency or competencies from one work context to another.  boundary spanner boundary spanning is a term to describe individuals within an innovation system who have, or adopt, the role of linking the organization's internal networks with external sources of information.  best practice  A best practice is a technique or methodology that, through experience and research, has proven to reliably lead to a desired result. A commitment to using thebest practices in any field is a commitment to using all the knowledge and technology at one's disposal to ensure success  tacitness 12/7/2021 APARRAJITHA ARIYADASA 35
  • 36. RECRUITING METHODS  2.1 Recruiting methods  Recruitment source is the place where qualified individuals are found (Mondy & Noe, 2008). Recruitment method is defined as the ways in which potential employees are attracted to an organisation (Kleynhans, 2006).  Internal recruiting methods are employee database, employee referrals, job posting and job bidding. Employee database is able to show the organisation whether current employees have the required qualifications for filling the vacancies. Furthermore, an employee referral is when employees mention someone who is capable and suitable for the job opening to the recruiter. Job posting is a procedure of letting employees know there is a job vacancy whereas job bidding is a procedure that employees who believe that they possess the required qualifications to apply for the vacant position. 12/7/2021 APARRAJITHA ARIYADASA 36
  • 37. SELECTION PROCESS  2.2 Selection process  The first step of selection process is preliminary interview. This step is to eliminate obviously unqualified candidates. The HR manager can conduct this step via telephone, video or virtual job interview. Telephone interview is commonly used as it saves time.  The next step in selection process is review of applications and r ésumé. Evaluation of the applications of employment is done by the employer to determine whether the applicant is suitable for the position.  Subsequently, the organization will administer some test such as work sample, job knowledge, psychomotor abilities test, vocational interest, and personality. Work sample test is used to test the ability of an individual to perform task that represent the job itself. Job knowledge test are used to test the applicant’s knowledge on duties of the job applied. Psychomotor abilities test assess the strength, coordination and agility of the applicant. Vocational interest test are used to test one’s satisfaction or interest on the occupation. Personality test measures trait, temperaments and characters of the applicants. 12/7/2021 APARRAJITHA ARIYADASA 37
  • 38. INTERVIEW  Employment interview is the oral examination of candidates for employment. The employer will exchange conversation with the applicants to evaluate them. There are two types of interview; structured and unstructured. Structured interview ask about questions related to the job whereas unstructured interview ask open-ended question. There are also four methods of interviewing which are one-on-one, group, broad and multiple interviews.  Following the employment interview, investigation of the applicants’ background and reference are done to determine the truth of information stated. Previous employment, education verification, criminal history and personal reference check are some elements to verify.  Next, selection decision is conducted. This is the most crucial step in the process. Candidate with the best qualification would be recruited by the organization.  Lastly, medical examination is administered to see whether the candidate is physically capable to execute the job functions.  If the applicants pass the whole process successfully, they will be notified to commence work as soon as possible. 12/7/2021 APARRAJITHA ARIYADASA 38
  • 39. 2.3 Significance of Recruitment and Selection  Recruitment and selection process is important for an organization to achieve its goals. When the right people are selected, the employee will produce productive results and stay with the organisation longer hence having a low employee turnover. If selection is not carefully done, the employee may make mistake which leads to a financial loss. It also wastes the time of human resource managers to go through the recruitment and selection process again. 12/7/2021 APARRAJITHA ARIYADASA 39
  • 40. CASE DEVELOPMENT  3. Case development  3.1 Company description  The company that we have chosen for our assignment is Public Bank Bhd. This company was start up in August 1966 by its Founder and Chairman, Tan Sri Dato’ Sri Dr. Teh Hong Piow. Public Bank is a top-tier bank in Malaysia. Public Bank Berhad is engaged in investment holding, stock-broking, provision of related financial services, management of unit trust funds and sale of trust units, underwriting of insurance. Furthermore, Public Bank also emphasises on a wide range of banking services such as commercial banking, investment banking, financing Islamic banking business and card businesses. In the market of banking services, Public Bank is the market leader in consumers banking and retail commercial lending to SMEs in Malaysia. 12/7/2021 APARRAJITHA ARIYADASA 40
  • 41. EX  Besides, Public Bank has about 250 branches throughout Malaysia .The company employs 90% in Malaysia which mean more than 14,000 people are employed by the company and the services that provides in each of the branches include deposit accounts, insurance plans, loans, insurance plan and as well as credit cards. In addition, it has more than 100 overseas branches in countries including Cambodia, China, Hong Kong, Laos, Sri Lanka, and Vietnam. The Public Bank Group has demonstrated powerful capacity of transporting exceptionally high rates of organic growth in its core businesses. 12/7/2021 APARRAJITHA ARIYADASA 41
  • 42. SIX SEGMANTS  In other hand, this company perform six segments.  Retail operations which concerning on transferring the products and services to all small and medium-size businesses.  Second, hire purchase operations, the provision of passenger vehicle financing to all levels of customers are being concerned by hire purchase operations. Furthermore, corporate lending operations provide the financing needs of corporate customers.  In addition, trading treasury related products and services is engaged in the treasury and capital market operations.  Investment banking operations which provide the business needs of business customers.  Last but not least, fund management operations which consist of sale of trust units and the management of unit trust funds. 12/7/2021 APARRAJITHA ARIYADASA 42
  • 43.  Besides, Public Bank`s banking and management excellence has continued to be accorded prestigious domestic and international recognition. Furthermore, its excellence performance has received several awards granted by highly reliable institution and magazines. These awards included the Best Domestic Commercial Bank in Malaysia by Asiamoney and The Asset, Best Local bank in Malaysia by FinanceAsia and Euromoney, Best Bank in Malaysia by Global Finance and the Most outstanding Annual Report Award. In other hand, Between the 40 mainly well regarded Malaysian companies, Public Bank was ranked at 2 in year 2003. The bank also won the KLSE Corporate Excellence Award for the fourth consecutive year and the inaugural Malaysian Business Corporate Governance Award in year 2003, becoming the standard bearer of good corporate governance practices in Malaysia. 12/7/2021 APARRAJITHA ARIYADASA 43
  • 44. HUMAN CAPITAL  Human capital is the most valuable assets for Public Bank Group. The Public Bank Group is committed in generating its human capital and determine the need for a powerful performance reward system to encourage their employees to perform better by rewarding their employees. Previously, Public Bank Group still stands out as one of the strongest and successful financial services group during the global recessionary economic conditions. Besides, Public Bank Group reward the staff with higher bonus as a result of their excellent performance. The compensation make up of a basic salary of RM 2,800 per month for entry level, other benefits and caring environment for the right applicants. 12/7/2021 APARRAJITHA ARIYADASA 44
  • 45. INTERNET BANKING SERVICES  With increasing online purchasing, Public Bank is now providing internet banking services, PBeBank.com .The security of the internet banking was improved with an alert mechanism that is well-qualified to identifying and diminishing doubtful account activities and preventing unauthorised access. Besides, this internet banking system allows customers to make payment for regular bills. In branches, every customer service delivery is improved with special care counters for senior citizens, expectant mothers and the disabled. Moreover, in each of the branches it provide convenient one-stop assistance for customer enquiries on loans. 12/7/2021 APARRAJITHA ARIYADASA 45
  • 46. 3.2 Company recruitment practices and implementation  There are two recruitment methods; internal and external. Public Bank uses both methods but mainly on external.  Internal recruitment method  Promotion from within  The internal recruitment source that used by Public Bank is promotion from within. In general it is a procedure that the manager has stated a promise to consider promoting current employees for an opportunity before employing applicants from outside the organization. One of the employees, Tan Sri Datuk Seri Utama Thong Yaw Hong who was the Director in June 1986 and made Chairman in October 1986, now serves as Independent Non-Executive Co-Chairman of the Board at Public Bank Bhd (Reuters). 12/7/2021 APARRAJITHA ARIYADASA 46
  • 47. RECRUYITMENT METHODS CONT--  External recruitment method  Online Recruiting Method  Public Bank is using external recruitment sources to find qualified individuals. One of the external recruitment source that usually used by Public Bank is online recruiting. Public Bank post their job vacancy on their company website and job search engine such as jobstreet.com. 12/7/2021 APARRAJITHA ARIYADASA 47
  • 48. RECRUITMENT METHODS CONT--- Media Advertising Besides, external recruitment method that used by Public Bank to attract potential employees is media advertising. The most common media advertising that used by Public Bank to convey their employment needs is through newspaper namely in The Star Jobs section. 12/7/2021 APARRAJITHA ARIYADASA 48
  • 49. JOB FAIR  Job fair  Moreover, Public Bank also used Job fair as one of the external recruitment method. Job fair is a exposition or fair that organized by an organization for the purpose of matching job seekers and people who seek for a job. One of the job fair that Public Bank has involved is the “MCTF 12″( Malaysia Career and Training Fair 2012). Before the Job fair Public Bank may posted their vacancy job detail on their website. The detail included minimum qualification, previous employment, communication skill and so on.  Public Bank usually will transfer their employees from one department to another department. And this could bring the benefit of providing a excellent candidates for Public Bank to fill a vacancy. 12/7/2021 APARRAJITHA ARIYADASA 49
  • 50. 3.3 Advantages and Disadvantages of Recruiting Methods  Promotion from within  . Because the current employees had gone through the training that provide by company and it take the current employee much less time to become efficiency and effective to the new job because current employee is already familiar with their job, so the current employees is someone who is capable for the empty job in the company. Besides, it is economical. By using the internal recruitment source, Public Bank has eliminated the cost of advertising, interviewing, training and development since the current employee has familiar with their works. 12/7/2021 APARRAJITHA ARIYADASA 50
  • 51. ADVANTAGES  In other hand, current employees have worked for the company for a period of time. So they are able to fit in with the company culture. It is very important because it could help to achieve organization efficiency. For example, employees who can work well with their colleague improve the efficiency in productivity of the organization because a person work in a warm and good culture environment could improve the productivity of the organization. Besides, this internal recruitment practices could motivate the employees. It encourages the employees to work hard and get promoted. 12/7/2021 APARRAJITHA ARIYADASA 51
  • 52. ONLINE RECRUITMENTS  Online Recruiting  The advantage of e-recruiting is that it saves cost on promoting company vacancy because it is free for Public Bank since it is placed on their website. Secondly, it is also easy to place an online advertisement. HR Managers don’t need an in-depth knowledge on IT since most job sites and CV database are user-friendly.  By using the external recruitment source of online recruiting, it is also time- consuming because it will generate many unqualified candidates. The human resource managers will waste time trying to filter and sift out all of the unqualified candidates. When they are choosing candidates, they will become confused because there are too many candidates. 12/7/2021 APARRAJITHA ARIYADASA 52
  • 53. MEDIA ADVERTISING  Media advertising  The reason that Public Bank using this method is newspaper advertising can appeal to a wider audience. Those audiences have different backgrounds, specialized knowledge and experience. Public Bank can refer to their viewpoint and try to apply in their business. It can also help to fill the vacancies fast.  However, there are many disadvantages for advertising too. Advertising will waste a lot of money. It will not be cost-effective. It is also time-consuming because it will generate many unqualified candidates. The human resource managers will waste time trying to filter and sift out all of the candidates. When they are choosing candidates, they will become confused because there are too many candidates. 12/7/2021 APARRAJITHA ARIYADASA 53
  • 54. DISADVANTAGES  One of the disadvantages of promotion from within is limited choice for the company. The selection of applicants is forced to be done from a limited pool. Due to this, the quality of applicant may need to be sacrificed and resolved in applicants that have less qualification. Other than that, candidates from within do not have a new ideas. Employees from within could not bring in outside talents and skills to maintain new ideas and plans to come in. And this will not make the company grow and improve. Moreover, promotion also can be resulted in inefficiency as it only focus on the service’s length rather than value, and it may be a good thing for inefficient candidates as they will not need to work hard in order to prove that they are worth to stay in the organisation 12/7/2021 APARRAJITHA ARIYADASA 54
  • 55. CAREER FAIR  Career Fair  Through this career fair Public Bank had the chance to meet up large number of applicant in a short time. Besides, this fair allow the employers to meet their potential employee face to face, exchange information and impress them. However there are some cons on job fair too.  One of the cons is during the job fair the environment may be very noisy and overcrowded. This could affect the recruiting process. Besides, it is time consuming, the employers may meet a lot of unqualified employees and it may take some time to filter the unqualified employees. 12/7/2021 APARRAJITHA ARIYADASA 55
  • 56. SELECTION PROCESS  3.4 Selection Process  After the recruitment process, Public Bank will undergo selection process. Selection means choosing the best individual best suited the particular position in Public Bank from a group of qualified applicants. Public Bank want to make sure that the applicants is properly matched with jobs and organization by selection process. The selection process in Public Bank is done step by step after Public bank recruited qualified people throughout the selection methods. 12/7/2021 APARRAJITHA ARIYADASA 56
  • 57. PRELIMINARY I9NTERVIEW  The first process is preliminary interview. The main objective Public bank do this process is to eliminate the obviously unqualified individuals. Public bank will phone the candidates recruited to have a telephone conversation. In the conversation, the applicants will be eliminate once they are found not fulfill the qualification. 12/7/2021 APARRAJITHA ARIYADASA 57
  • 58. REVIEW RESUMES  Second process is review application and resumes. Qualified applicants will send their resume according to the jobs they apply. Summary of experience, education, training development must include in the resume for the process of selection. Public Bank will check for the validity and reliability of the resume in different ways such as make a phone call to the university he or she graduated, make a phone call to his or her last company to check for his or her experience and personality. 12/7/2021 APARRAJITHA ARIYADASA 58
  • 59. SELECTION TEST  The third process is having a selection test. In Public Bank, they basically will have cognitive test, job knowledge test and work sample test. Public Bank will give the applicants an IQ test form to fill up, to make sure the ability of applicants and how well he or she can perform a job. After that, Public Bank will give them job knowledge tests to measure how deep their knowledge about the position. After that, Public Bank will create a situation and require applicant to solve it based on their experience. This is the best way to test the ability of the applicant, to find out how applicants deal with the uncertainty and solve the problem with best solution. 12/7/2021 APARRAJITHA ARIYADASA 59
  • 60. EMPLOYMENT INTERVIEW  Fourth process is employment interview. Public Bank will ask the applicants come to branch to have a face-to-face interview. Basically, the interviewer will ask about occupational experience, academic achievement, interpersonal skills and how well applicants try to fit into the organization. Public Bank will uses both structured and unstructured interview. First ask applicants to introduce themselves, lists out their strength and weaknesses. After that, the interviewer will ask about the job related question. Public bank usually uses one-on-one interview method. 12/7/2021 APARRAJITHA ARIYADASA 60
  • 61. PRE-EMPLOYMENT SCREENING  Fifth process is pre-employment screening. Public Bank wants to determine the accuracy of information submitted by applicants. Public bank will checks applicants’ previous employment, education, criminal history, compensation history and credit history. The validity of information is very important; this is to make sure they hire the best workers among the applicants. 12/7/2021 APARRAJITHA ARIYADASA 61
  • 62. SELECTION DECISION  Sixth process is selection decision, the most important and critical step. Interviewer will discuss with their head of department and head of human resource management to choose the person most closely conform to the open position and organization. Final process is to notify the applicant who being chosen. Public Bank will inform them as soon as possible by email and formal letter. 12/7/2021 APARRAJITHA ARIYADASA 62
  • 63. 3.5 Advantages of the practice of Selection methods in H.R management  Save time and cost  When Public Bank does the preliminary interview, it helps to reduce time and effort. This method can eliminates weak candidates and send the high quality applicants for the second interview. Phone call will not cost Public Bank as much as compare to face-to-face interview and effort of interviewer. It is also a way to test for the verbal skills by having tele-conversation. If the applicants cannot perform well in tele-conversation, for sure they will also not perfom well during face-to-face interview which require higher verbal skills include body language, eye contact and movement. 12/7/2021 APARRAJITHA ARIYADASA 63
  • 64. Increase efficiency  Applicants will be given a selection tests. All the results obtain from the selection test will be standardize and uniform. Hence, it will be faster during make comparison between applicants, directly increase the efficiency of selection process. Other that, structure interview also will increase the efficiency of selection process because the question is similar for the entire applicant such as introduce yourself. By this, interviewer will have a best formal answer and determine which applicant will give the answer most close to the formal answer. 12/7/2021 APARRAJITHA ARIYADASA 64
  • 65. Increase reliability and accuracy  Public Bank will have a background and references checks after face-to-face interview with the applicants. They want to make sure that information given by applicants is not fraud and certificates and documents submitted are recognized by the issuing units. Once the issuing units confirmed the certificates and documents thus prove the applicants have the qualification with proper education background. If records are not found when refer to the issuing units, thus can eliminate the applicant to prevent organization hire the unqualified worker 12/7/2021 APARRAJITHA ARIYADASA 65
  • 66. Disadvantages of the practice of Selection methods in H.R management  Interviewer may have bias to certain group of people  Public Bank is using one-on-one interview method. This method is quite inappropriate when the interviewer is biased to certain group of people. The performance of applicants is very subjective due to the perspective of the interviewer. For example, when the interviewer believe that man will perform better in banking industry compare to woman, no matter how well the women performance during the interview or having higher education of that area, having more experience, she will still not been selected because of the point of view of the interviewer. This may cause Public Bank lose a better worker thus directly reduce competitive advantage. 12/7/2021 APARRAJITHA ARIYADASA 66
  • 67. Time consuming  Public Bank want to increase reliability and accuracy but in another hand waste time. To check for the validity of certificates and documents, the issuing units need time to proceed. While waiting for the feedback from issuing unit, applicants may search for other jobs. Once they found the information given by selected applicant is fraud, they need to select another applicant and go through this process again. Besides that, by having one-one-one interview method, it takes times to review all the applicants. As we know time is crucial because when the applicants wait for a long time and do not receive any feedback, they may search for other job opportunity. 12/7/2021 APARRAJITHA ARIYADASA 67
  • 68. “ ” THANK YOU! APARRAJITHA ARIYADASA ( B.Sc (J’pura), B.Sc. (OUSL), Post. Grad. Dip. In IP Law(wales), LLM (Colombo) Lecturer in University of Plymouth (UK), LImkokwin (Malaysia), SLIIT, ICBT Attorney-at-Law, Senior Partner ATD Legal Associates (www.atdlegalassociates.com), atdlegalassociates@gmail.com 12/7/2021 APARRAJITHA ARIYADASA 68