1. Caryn Doe
Professional Summary
Seasoned Customer Service Representative with more than 6 years of experience in fast-paced office
environment. Excellent communication and organizational skills. Track record of achieving exceptional
results in personal property management and administrative office work.
Skills
Clerical Active Listening
Customer and Personal Service Reading Comprehension
Time Management Administration and Management
Property Management Judgment and Decision Making
Monitoring Troubleshooting
Experience
Sr. Customer Service Representative 4/2/15 to Present
Analytic Insight - Lewiston, ME
Calling patients on a multi-line phone to rate services in order to obtain better future
service.
Data Entry using Excel, utilizing MS Word typing letters.
Scheduling Employees.
Light Bookkeeping.
Ten Key data entry.
Courier Service, Logistics using FedEx.
Performed light maintenance to the call center room.
Personal Assistant.
Editing, Proofreading and Binding Proposals.
Dictation, payroll and training new employees.
Use computers for various applications, such as database management or word
processing.
Answer telephones and give information to callers, take messages, or transfer calls to
appropriate individuals.
Create, maintain, and enter information into databases.
Complete forms in accordance with company procedures.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange
for repairs when equipment malfunctions.
Maintain scheduling and event calendars.
Review work done by others to check for correct spelling and grammar, ensure that
company format policies are followed, and recommend revisions.
Assistant 6/4/12-01/09/2015
Keiser Homes - Oxford, ME
Duties include painting all surfaces.
Caulking each joint and seem to seal all cracks before sanding them down.
Filling each nail head with matching wood putty until it is invisible.
Ability to multitask.
Customer Service Collection Specialist–Call Center 5/2011 to 4/2012
XXX Mountain View Road. Oxford, ME 02270 | Phone: XX-4X1-X613 |Email: CarynDoe@yahoo.com
2. Credit Collection Services - Oxford, ME
Call Center Correspondence, billing, record keeping, following up, maintained
confidentiality between the customer and the agency, data entry, ordered supplies.
Possesses outstanding organizational skills and works well under pressure.
Able to switch between multiple computer screens when handling accounts.
Handled outbound/inbound calls at the customer service desk to update all client files on
billing and payment issues.
Ability to multi-task, answer multi-lined phones professionally, met deadlines.
Handled service requests, filing, faxing, phones, coping, interoffice messaging.
Provided support to other members of the team.
Arrange for debt repayment or establish repayment schedules, based on customer
financial situations.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits
to solicit payment.
Receive payments and post amounts paid to customer accounts.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or non-
payable checks, or to return merchandize.
Locate and monitor overdue accounts, using computers and a variety of automated
systems.
Answer customer questions regarding problems with their accounts.
Negotiate credit extensions when necessary.
Home Health Aide-CRMA 6/2004 to 8/2010
Good Neighbors Inc. - Paris, M.E.
Maintain records of patient care, condition, progress, or problems to report and discuss
observations with supervisor or case manager.
Administer prescribed oral medications, under the written direction of physician or as
directed by home care nurse or aide, and ensure patients take their medicine.
Check patients' pulse, temperature, and respiration.
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles
and with dressing and grooming.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or
assisting with their personal care.
Plan, purchase, prepare, or serve meals to patients or other family members, according to
prescribed diets.
Accompany clients to doctors' offices or on other trips outside the home, providing
transportation, assistance, and companionship.
Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
Perform a variety of duties as requested by client, such as obtaining household supplies or
running errands.
Customer Service Assistant 2001 to 2004
Dead River – Bridgeton, ME
Assisted all customers in pumping gas.
Cashiering, possessed the ability to handle all mathematical calculations.
Stocking shelves.
Front Desk Receptionist 6/1996 to 8/2001
AT&T,INC. – Jacksonville, FL
Correspondence, updating billing records,record keeping, and ensuring clients paid their bills on
time, cancellation notices, data entry, ordering supplies.
Ability to answer multi-lined phones professionally, meet deadlines and worked under pressure
with minimal supervision.
3. Excellent communicator with both staff and customers.
Possesses outstanding organizational skills.
Knowledgeable in common office systems, handled service requests, filing, faxing, phones, coping,
interoffice messaging and scheduling appointments.
Provided administrative support to other members of the team.
Education
Warren County Vocational Tech High School, NJ
Major: General Education
Diploma
Licenses & Certifications
C.R.M.A.,D.S.P,First Aide, C.P.R,Mandt, M.H.R.T.1
Additional Information
Salary Requirements: Negotiable