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Perception and Buying Behavior of Paint dealer towards Berger
paint
Exclusive Summary:
Introduction to the title
The purpose of this study is to collect the necessary information from the
prospective dealers. The study includes interviewing the dealers who are into the business
of Paint as well as non-paint dealer and collecting information regarding their shop and
contact details. It also includes necessary information like annual turnover so that
accordingly they can be contacted in future. They were asked that in what other products
they deal at present and of which company like Cement paint, Oil Paint, Water Base paint
etc. These data which has been collected through the interview has helped in deriving
many conclusions regarding the market share and awareness of their competitors and
other building related products.
If sales and distribution channel is expanded, then it would be beneficial for
customer to buy Berger which can only be done by increasing its dealer in the market. So
this study also helped the company to know how many dealers are ready to become the
dealer of Berger.
As India is entering into the scenario where the consumers want each and every
product at one place. A shopping mall is a good example where consumer finds the goods
of their use at one place. Same applies on construction related goods like, paint, sanitary,
Water proofing etc. So in this study the alternate channels are targeted, with which the
company as well as dealer will get benefit.
Chapter 2
INDUSTRY/ SECTOR PROFILE
2.1 Brief Description
The Indian Paint industry, estimated to be a Rs.21,000 Cr. industry, has been
growing at a rate of above 15% for the past few years. The organized players of the
industry cater to about 65% of the overall demand, whereas the unorganized players take
care of the remaining 35%, in value terms. The unorganised players mainly dominate the
distemper segment.
The industry consists of two segments, namely
 Decorative segment – caters to the housing sector and
 Industrial segment - consists of powder coatings, floor coatings and
other protective coatings catering to the automobile, marine and other industries.
In the domestic market, Decorative segment accounts for 70% of the total demand
for paints whereas the industrial segment accounts for the remaining 30%. Globally, the
demand for paints is almost equally distributed, where both the segments account for
close to 50% of demand.
The paint industry volume in India has been growing at 15% per annum for quite
some years now. As far as the future growth prospects are concerned, the industry is
expected to grow at 12-13% annually over the next five years. FY11 was a challenging
year for the industry as a whole due to subdued demand across key sectors and rising
inflation.
2.2 Working of the Paint Industry
The working of the Paint industry has been explained pictorially below:
RAW
MATERIAL
(56%)
EMPLOYEE
COST
(22%)
SELLING AND
ADMINISTRATI
ON EXPENSES
(22%)
DECORATIVE
PRODUCTS: PAINTS,
EMULSIONS,
VARNISHES,
DISTEMPER, WOOD
FINISH, METAL
FINISH, SPECIALIZED
PAINTS (WEATHER
PROTECTION, NON
TOXIC)
INDUSTRIAL
PRODUCTS: POWDER
COATING, SURFACE
COATING, FLOOR
COATING, HIGH
PERFORMANCE
COATINGS,
SPECIALIZED
COATINGS (THERMO
PROTECTIVE, RUST
PROTECTIVE, NON
COMBUSTIBLE)
AUTOMOBILE
OEMs, CONSUMER
GOODS,
MANUFACTURERS
M MARINE
INDUSTRIES
HOUSEHOLDS,
CONSTRUCTION
FIRMS
(70%)
MAJOR INPUTS MAJOR PRODUCTS END USERS
2.3 Industry Structure
Indian Paint Industry is over 1000 years old. Its beginning can be traced back to
the setting up of a factory by Shalimar paints in Calcutta back in 1902. Till the Second
World War the industry consistedof small producers and two foreign companies. After
the war, the imports stopped which led to the setting up of manufacturing facilities by
local entrepreneurs. Still the foreign companies continued to dominate the market, which
in a way is the current scenario as well. The initial decades saw the complete dominance
of British Paint companies such as Goodlass Walls (now Goodlass Nerolac), ICI, British
Paints (now Berger Paints), Jenson & Nicholson and Blundell & Eomite. The Indian
Paints sector is valued at Rs 6,800 crores in value terms and is very fragmented. The
current demand is estimated to be around 650,000 tonnes per annum and is seasonal in
nature. The per capita consumption of paints in India stands at 1.0-kg p.a. as compared to
1.6 kg in China and 22 kg in the developed economies. India's share in the world paint
market is just 0.6%.
The Indian Paint industry can be divided as:
 The organized sector comprising of large and medium size units
 The unorganized or the small scale sector.
There are now twelve players in the organized sector with a market share of 70%. This is
in contrast to the 55% share that the sector commanded a few years back. Major
companies in this segment include Asian Paints (44% market share), Berger Paints (17%
market share), ICI (12% market share), Goodlass Nerolac (15% market share), Jenson
Nicholson (6% market share), Shalimar Paints and Rajdoot Paints. The organized sector
has grown at a CAGR of 11.5% in the last five years. The unorganized sector comprising
of over 2000 units has a combined market share of around 30%. The major players are
Asian Paints, Goodlass Nerolac, Berger, ICI and Shalimar. Recently, world leaders like
Akzo Noble, PPG, Dupont and BASF have set up base in India with product ranges such
as auto refinishes powders and industrial coatings. Kansai Paints of Japan, which entered
into collaboration with Goodlass Nerolac in 1984, is now the holding company for
Goodlass Nerolac with 64.52 % equity holding. PPG has a joint venture with Asian
Paints to manufacture industrial coatings. Jenson & Nicholson and
Snowcem India are no longer active players because of dwindling sales in recent
years. In the 1990s, helped by a growing economy, the paint industry had recorded a
healthy growth of 12-13 % annually. This was mainly due to a drastic reduction in excise
from a staggering 40% to 16%. However, the growth was restrictedin 2000-03 to single
digits. There was a revival in 2003-2004 with a robust growth of 13%.8.The per capita
consumption of paint in India is 700 grams against 19 kg in the U.S., and 2.7 kg and 5.8
kg in other developing countries like China and Brazil. As the consumption goes with
affordability, the low Indian figure is not a surprise. High excise duties, low technology
and low capital costs for production led to the incidence of a high number of units in the
small scale sector. However, since 1992 the government has been consistently lowering
duties from 40.5% in 1992 to around 16% currently. This has led to lowering of price
differential between the organized and unorganized sector. Moreover the paints sector
was also allowed to claim MODVAT credit on petro-based products, thus lowering the
excise incidence further.
2.4.1 Paints and Their MarketShare
2.4.2 Industrial Paints
Industrial paints comprising 30% of the market include automotive paints, high
performance coatings, coil coatings, powder coatings, marine paints and general
industrial coatings. The automotive segment is further bifurcated into OEMs and auto
refinishes. The automotive and general industrial coatings occupy top slot in terms of
production. Goodlass Nerolac is the market leader in this segment.
0
5
10
15
20
25
30
35
40
45
50
Product Share
%Product
Demand for these paints is relatively price inelastic, but is prone to business cycles and
depends on industrial and economic growth. Major end user industries include shipping,
capital goods, white goods and heavy industries.
The industrial paints segment due to specialized technology and high capital expenditure
attracts fewer players. Most Indian companies have tied up with or are in the process of
tying up with international paint majors to have access to the latest technology. A tie-up
with a global paint manufacturer also enables the domestic company to supply to local
customers of its partner. For example, Goodlass Nerolac is a major supplier to Maruti
Suzuki because of Kansai, its Japanese collaborator and Suzuki relations. It is for the
same reason that Asian Paints (tie-up with PPG Industries, USA) is a major supplier of
paints to Opel Astra.
COMPANY COLLABORATION AREA OF COLLABORATION
BERGER PAINTS Herbert sons GmbH;
Valspar Corp. Inc,;
Teodur BV
Auto coatings;
Heavy duty coatings;
Power coatings
ASIAN PAINTS PPG Ind. Inc.,
Sigma coatings,
Nippon Paints
Electro deposition primers;
High performance coatings,
Power coatings
GOODLASS Kansai paints Auto & Industrial coatings
ICI(India) ICI plc. Auto refinish
J & N Herbert sons GmbH Auto coatings
2.5 Drivers to the growthof the Paint Industry
1. Increasing level of income and education – The increasing proportion of young population
along with increasing disposable incomes is leading to a change in consumer habits. The Indian
economy is shifting from a savings economy to a spending economy. With more income at their
disposal, people are now ready to pay for better products and paint is no exception.
Educated consumers are more brand conscious and seek value in what they consume. Thus, paint
companies offering value-added features like non-toxicity, weather protection, texture, eco-
friendly production, etc. will attract more demand. These value-added products enable the
manufacturers to earn a better premium as compared to the regular paints, thus offering higher
margins.
2. Increasing Urbanization: Urbanization is leading to a shift from temporary houses to
permanent houses. Urban houses are well-designed in its interior as well as exterior aspect. This
calls for more houses being painted using medium and premium paints. For urban houses,
interior design is becoming a fashion statement and a lot of paint is used to decorate the interiors.
This will lead to an increase in the per capita consumption of paint which will increase the
overall demand of paint. Urbanization also brings more nuclear families. More nuclear families
mean more number of houses even for the existing population thus further driving the demand.
3. Increasing share of organized sector: Decrease in taxes on key raw materials will improve
the position of the organized players. The Organized sector is expanding its distribution network
and adopting the installation of tinting machines at retail outlets. These tinting machines offer a
wide variety of colour shade options to choose from. The unorganized players are not in a
position to offer such facility as it is comparatively capital intensive. Shift in use, from distemper
segment towards premier segment is also shifting market share from the unorganized sector to
the organized sector.
4. Development of the Realty, Automobile and Infrastructure sector: The growth of the paint
industry is largely dependent on the development of the realty and housing sector, as decorative
segment generates about 70% of the total paint demand from this sector. The Automobile
segment generates more than two-third of the demand for Industrial paints, and hence is the
growth driver for Industrial Paints. The Infrastructure segment creates direct demand for paints
as well as creates indirect demand through supporting the growth of the realty, automobile,
FMCG and other industries where paint is used.
The growth potential in the above 3 sectors is immense, the paint industry being dependent on
these 3 sectors is expected to grow along with them.
5. Availability of financing options: Easier housing finance and auto finance is expected to
favor more people to buy houses and travel in personal vehicles. This will drive the growth of
housing and automobile sector, of which the Paint industry will get its share.
6. Increasing Penetration in the Rural Markets: Paint usage in rural areas is generally in the
distemper segment, hence dominated by the unorganized players. Demand in rural areas is
dependent on agriculture, which is dependent on the monsoons. With the development of
irrigation facility, the dependence of agricultural output on monsoons will be on a decreasing
trend. Also, with the modernization of agriculture and accompanying development of rural India,
consumer preferences are expected to improve. Paint companies are expanding their distribution
network in rural parts of India, which is a relatively untapped market for the organized players.
These factors supported by the increasing penetration of the paint companies will help drive the
demand for paints.
2.6 Main Concerns of the Paint Industry
• Cost of raw materials: The Cost of Raw materials is an important factor as the industry is
raw material intensive. Fluctuation in the prices of Titanium dioxide and Petroleum directly
affect the production cost. This is more of a concern for the Industrial segment as compared to
the Decorative Segment, as it is comparatively easier to pass on the costs in case of decorative
paints. Also, a large portion of raw materials are imported, leaving the cost factor vulnerable to
exchange rate fluctuation.
• MNC’s entering the Indian Paint Market: The entry of Established foreign players in
the Indian market may increase the competition among the players of the industry. This may lead
to price competition which may impact the profit margin of the companies. As a result, the
increase in volume growth may not equally reflect in the profit growth for the companies.
2.7 Paint Industry Prospects
 The market for paints in India is expected to grow at 1.5 times to 2 times GDP in the next
five years. With GDP growth expected to be over 7% levels, the top three players are
likely to clock above industry growth rates, especially given the fact that protection that
was available to unorganized players has come down significantly.
 Decorative paints segment is expected to witness higher growth going forward. The fiscal
incentives given by the government to the housing sector have benefited the housing
sector immensely. This will benefit key players in the long term.
Although the demand for industrial paints is lukewarm it is expected to increase going forward.
This is on account of increasing investments in infrastructure. Domestic and global auto majors
have long term plans for the Indian market, which augur well for automotive paint manufacturers
like Kansai Nerolac and Asian-PPG. Increased industrial paint demand, especially powder
coatings and high performance coatings will also propel topline growth of paint majors in the
medium term.
2.8 Top Paint Brands In India
Goodlass Nerolac : - This company’s paint decors every third car in the country. It is the market
leader in the industrial paint segment supplying over 90% of the requirements and has planned to
increase its presence in the decorative segment through aggressive new product development and
brand building. They are the second largest company in India in the decorative segment with a
market share of around 20%. They are the leaders in powder coatings. Goodlass Nerolac Paints
Ltd is a subsidiary of Kansai Paint Company Limited, which is the largest paint manufacturing
company in Japan and among the top ten coating companies of the world, with a human asset of
over 1900 professionals and a sales turnover of Rs. 925 crores. This company started in 1920 as
Gahagan Paints and Varnish Co. Ltd. at Lower Parel in Bombay. In 1930, three British
companies merged to formulate Lead Industries Group Ltd. In 1933, Lead Industries Group Ltd.
acquired entire share capital of Gahagan Paints in 1933 and thus, Goodlass Wall (India) Ltd. was
born. Subsequently, by 1946, Goodlass Wall (India) Ltd. was known as Goodlass Wall Pvt. Ltd.
In 1957, Goodlass Wall Pvt. Ltd. grew popular as Goodlass Nerolac Paints (Pvt.) Ltd. Also, it
went public in the same year and established itself as Goodlass Nerolac Paints Ltd. In 1976,
Goodlass Nerolac Paints Ltd. became a part of the Tata Forbes Group on acquisition of a part of
the foreign shareholdings by Forbes Gokak. In 1983, Goodlass Nerolac Paints Ltd. strengthened
itself by entering in technical collaboration agreements with Kansai Paints Co. Ltd., Japan and
Nihon Tokushu Toryo Co. Ltd., Japan. In 1986, Goodlass Nerolac Paints Ltd. turned into a joint
venture of the Tata Forbes and the Kansai Paints with the latter acquiring 36% of its share
capital. In 1999, Kansai Paints Company Ltd., Japan took over the entire stake of Tata Forbes
group. During this journey, Nerolac has entered into technical collaborations with other industry
leaders such as E.I. Du-Pont de Nemours & Company Inc., USA and Oshima Kogya Company
Ltd., Japan for different products.
Berger Paints:- This company started in 1947 as British Paints when it acquired Hadfield's
(India) Limited, a paint company that produced 150 tonnes of ready mixed stiff paints, varnishes
and distempers.Sales offices were opened in Delhi and Mumbai and in 1951 a depot was started
in Guwahati. Sales rose to Rs.60 lakhs in 1952. The Company declared its first dividend and
shifted the H.O. to 32, Chowringhee Road, Calcutta. By 1959, modernization of the Howrah
Factory was completed and the first Resin Plant commissioned. With that, the Company entered
the Synthetics Paints market. By 1965 British Paints (Holdings) Limited, UK was acquired by
Celanese Corporation, U. S.A. As a result, the controlling interest of British Paints (India)
Limited passed on to Cel. Euro N.V., Holland. In 1969 Celanese Corporation sold their interest
in the Indian Company to Berger Jenson Nicholson Limited, UK. In 1975, the foreign holding of
the Company was reduced from 60% to 45% through a Public issue. A year later the foreign
holding was diluted to below 40% by sale of a portion of the shares to the UB Group.
In 1983, the name of the Company was changed to Berger Paints India Limited (BPIL) and by
this time the Berger's operations were divisionalized into the Retail Business Line (RBL) and the
Industrial Business Line (IBL) in order to better cater to the needs of the customers. During this
period many new products were launched like "Luxol Silk" the first premium emulsion in India,
Viton Refinish for cars, Bison Acrylic Distemper and Rangoli Acrylic Emulsion.
In 1990’s, ‘Berger Pro Links’, a service aimed at providing paint and application related
information to professionals, was introduced marking one of the first steps into painting related
services. In 1991, the stake of the UB Group in the Company was purchased, by Mr. K S
Dhingra, Mr. G S Dhingra and their associates. The sales of the company touched 276 crores by
1995-96. The latter half of the nineties saw Berger attain the ISO - 9000 certification (1996) and
establishment of Berger's Quality Management System. Color Bank tinting system was also
launched through which the consumer can select from a range of over 5000 colors and which are
then made available in minutes. As part of its expansion program, a new paint-manufacturing
unit at Pondicherry was commissioned in early 1997. Berger Paints Home Decor a complete
painting solution service was launched making painting a hassle free activity for consumers. An
illusion multichrome finishes was also introduced as "designer finishes for walls" allowing
consumers to transform their walls into fashion statements. This is a first for the Indian paint
industry.
ICI:- ICI India was the subsidiary of the $15 billion British multinational company ICI Plc.
Brunner Mond & Co., one of the four Companies that combined to form ICI in UK in 1926,
opened a trading office to sell alkalis and dyes in Calcutta. In 1923, Brunner Mond & Co. (India)
was incorporated and the company's name was subsequently changed to Imperial Chemical
Industries (India) Ltd., in 1929. During its 70 years in India, ICI had created six subsidiary
companies in businesses such as research, chlorine, caustic soda, paints, rubber chemicals,
explosives, polyester fiber, urea, agro-chemicals, seeds, pharmaceuticals, specialty chemicals,
polyurethane, nitrocellulose, and surfactants. In 1984, all ICI companies consolidated in one of
the largest mergers in Indian corporate history. By 1997, as a part of a restructuring exercise ICI
had exited or was planning to exit from several non-core businesses. The 1996 sales break up
was as follows: Paints 43%, Explosives 28%, Rubber chemicals 17%, Pharmaceuticals 8%, and
Other Products 4%. ICI (India) ranked No. 4 in the paint business, after Asian Paints, Goodlass
Nerolac Paints and Berger Paints. Unlike the other paint companies ICI (India) was a diversified
unit and paint constituted 43% of its net sales. ICI (India)’s turnover in 1996-97 was $180
million and paint amounted to $77.4 million. ICI identified paints as a thrust area and was
aggressively moving to improve their position. They invested $11 million in a new decorative
paints plant near Bombay and were constructing a $16.7 million plant for industrial paints near
Chandigarh in North India. ICI (India) intends to go on an offensive with a target of achieving
ten-fold growth in 10 years. The ‘10X Plan’, as it was called, envisaged a strategy based on
acquisitions, take-over and alliances.
Asian Paints :- Asian Paints Limited was established in 1942 as a partnership firm by four
friends Champaklal H. Choksey, Chimanlal N. Choksi, Suryakant C. Dani and Arvind R.Vakil to
manufacture paints in a garage in Mumbai (Bombay). From its humble beginnings, the company
has moved on to become the largest paints company in India with a market share of 30 percent.
The company with a turnover of US$ 535 million on standalone basis and US$ 640 million on
consolidated basis (including turnover of all its subsidiaries) is one of the top ten decorative
paints companies in the world. Its reach and dominance in the Indian market can be gauged from
the fact that it is more than twice the size of its neares competitor in India and it has been the
market leader in paints industry in India since 1968.The company operates in 22 countries and
has 29 paint manufacturing plants in the world which service consumers in over 65 countries.
The company operates around the world on its own and also through its three subsidiaries Berger
International Limited,Apco Coatings and SCIB Chemicals.The company aims to become one of
the top five decorative paint companies in the world and has embarked on an aggressive strategy
of expanding its global operations. The promoters hold the majority stake in the company (46.8
per cent of the equity stake).The next largest shareholders are the foreign institutional investors
(19.5 per cent stake), followed by Indian public (16.5 per cent stake). Domestic banks, financial
Institutions, mutual funds and insurance companies hold 13.4 per cent stake. Corporate bodies
and non-resident Indians hold the remaining stake.
2.1: Contribution of the sector towards GDP
GDP Growth to revive Fortunes of Paint Industry:
There is a high correlation between the paint industries growth rate(as per the
calculations, the co-relation between Asian paints volume growth and India’s GDP growt rate is
a strong 0.76×) – Paint industry volumes grow 1.5-2.0× India’s GDP. We anticipate GDP to
surge to 7.5% (5.4%, 6.3% and 7.5% in FY15, FY16 and FY17) riding on a new stable and
business friendly government in the saddle at the Centre Hence, we anticipate the paint industry
to grow at a much faster pace. We estimate 11%, 13% and 15% YOY volume growth for Asian
Paints in FY15, FY16 and FY17 respectively.
Positive Correlation between paint industry and GDP
Income
Level
Increase in GDP will increase slandered of living. With rise in income level,
Consumers will Increase consumption which in turn will help the decorative
segment.
Housing Growth in housing sector will increase urbanization, Provide cheaper loans and
Sector shift from semi-permanent housing structure will increase spending in the
decorative segment.
Industrial
Segment
The industrial segment can be further broken down into protective, general
industrial, Automotive powder and marine coating. This segment accounts for
25% of the paint industry.
Infrastructure
Investment
New projects in roads and ports will increase revenues of paint industry and
drive the industrial segment.
Revival in GDP Growth Positive for paint Industry:
Industries Big Guns:
 Asian Paints: Asian Paints is one of the best discretionary plays on macro recovery
given that paint volumes surge a healthy 1.5‐2.0x GDP. Moreover, decisive policy
measures by the new business‐friendly government will spur urban demand.
Diversification into water proofing, modular kitchens and bath fittings places the
company in a sweet spot to corner higher wallet share (Masco Corp in US has done this
successfully). With 22% EPS CAGR, 347bps RoCE spurt over FY14‐17E and
metamorphosis into a home décor company, we anticipate valuations to remain rich.
 Berger Paints: Berger Paints (Berger) is the second largest paint company in India after
Asian Paints. The company has a strong brand name with brands like Berger Easy Clean,
Silk, Rangoli, Weather Coat etc. The company has a strong distribution network of
~16,500 dealers and has ~12,000 tinting machines. As far as international operations are
concerned, Berger has presence in Russia where it has aproduction facility with a
manufacturing unit in Krasnodar. The company entered Nepalin 2000 when it acquired
Jenson & Nicholson. It has also acquired Bolix SA of Poland and also tied up with
Becker of Sweden. In 2013, Berger acquired the decorative business of Sherwin Williams
India. Berger recently commissioned its Hindupur plant (total capacity of 300,000Kl) in
Andhra Pradesh and will increaseits capacityina phasedmanner.
 KansaiNerolac: Kasai Nerolac is the third largest decorative paint company in India.
The company has good brand strength, particularly in the interior paints segment with
brands like Nerolac Impressions, Nerolac HD etc. It has high exposure to the industrial
paints segment (~45% contribution),which has resulted in the company’s subdued
performance. The company has taken significant initiatives to improve revenue from the
decorative business. It recently launched HD paints under Nerolac and was the first
player to launch eco‐friendly Zero VOC,low VOC, low odour range of decorative paints.
Overall Market share of Competator
51%
17%
16%
3% 13%
Market Share
Asian Paint Berger Paint Nerolac Paint Shalipam Paint Other Paint
Chapter 3
ORGANIZATIONAL PROFILE AND BUSINESS OVERVIEW
 Mission and Vision of the company
Mission:
To maximize shareholder valueby developing and innovative and best solutions
for our customers, consistently outperforming our peers and providing a dynamic
and challenging work environmentfor our employees.
Vision:
To be most admired Indian paint and coating solutions company with globally
recognized competencies.
 Registered Address/ Number of branches
 Location : Berger House, 129 Park Street, Kolkata. 700017,
 Phone No. : +91-3322299724/22296005/ 06/ 16
 Toll Free No. : 18001036030
 Fax No. : +91 3322499009/9792
 Email ID : consumerfeedback@bergerindia.com
 No Of Branches
State No Of Branches
Andhra Pradesh 5
Assam 1
Bihar 1
Chandigarh 1
Chhattisgarh 1
Delhi 1
Goa 1
Gujarat 4
Haryana 3
Himachal Pradesh 1
Jammu & Kashmir 2
Jharkhand 1
Karnataka 4
Kerala 9
Madhya Pradesh 4
Maharashtra 7
Meghalaya 1
Orissa 3
Pondicherry 1
Punjab 4
Rajasthan 4
Tamil Nadu 6
Tripura 1
Utter Pradesh 9
Uttarakhand 2
West Bengal 4
Total 81
Compositionof Board:
 Majorcustomers:
 Financialperformance:
Consolidated gross revenue (in crores):
Market Capitalisation (In Crore):
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
2010-11 2011-12 2012-13 2013-14 2014-15
Gross revenue
Gross revenue
FiveYearComparisonofinvestorsinBergerpaints:
2014-15 2013-14 2012-13 2011-12 2010-11
Gross
Revenue
4212.94 3735.35 3330.61 2901.22 2299.10
% Growth 12.46 11.92 13.60 26.34 24.36
% to Net
Revenue
13.39 12.42 12.14 11.57 12.02
Finance
Cost
34.72 34.26 27.67 22.37 12.20
Profit
Before Tax
396.25 327.70 293.13 248.17 211.10
Share
Capital
69.33 69.30 69.26 69.23 69.20
0
2000
4000
6000
8000
10000
12000
14000
16000
2010-11 2011-12 2012-13 2013-14 2014-15
Market Capitalisation
Market Capitalisation
Reserve and
surplus
1223.47 1062.59 915.17 776.37 653.80
Borrowing 288.49 302.80 303.02 169.85 107.00
Fixed asset 735.15 680.64 492.91 337.83 281.00
Investment 243.75 187.29 90.58 79.57 117.60
Achievements:
1) 10th Annual ConstructionWorld GlobalAwards 2012:
2) Builder Information Bureau (BIB) 2012 Leadershipin the paint
category
3) Reader's DigestGoldAward - 2008 MostTrustedBrand
4) FastestGrowing PaintCompany ConstructionWorld NICMAR Award
5) Eco Safe
We ensure that all our other household decorative products are environmentfriendlyand compliantto global
environmental standards as well.
 No added Lead,Mercury of Chromium
 Minimal aromatic content
 Acceptable levels of VOC
Achieved Projects:
A high rise condominium spread over five
acres, Teen Kanya overlooks Lake Nucifera.
The three towers, 16 storied each, arranged in a
semi circle overlook the 100 acre water body.
Plenty of natural light, perfect cross ventilation
and a whole host of state-of-the-art amenities
make the flats of Teen Kanya, in Action Area
II of Rajarhat, perfect for living. Living here is
like living in the heart of nature with all the
modern facilities you can dream of.
Gold Souk Grande is a large format multi-
specialty mall in Chennai. The Rs. 250 crore
project is spread across 8 lakh sq. ft. The mall
which will be fully operational by the third
quarter of 2010 will have a hypermarket, food
court, anchor stores and a multiplex. Like all
malls it house stores offering lifestyle products,
accessories, electronics, footwear, cosmetics
and more.
Major Product Line:
Berger is committed to offer quality products that satisfy consumers’ ultimate desires from paints
with the help of state-of–art technology. Berger always believes in one step ahead in offering
new product to create more value for customers’ money. Berger outsmarts other competitors of
the market through its one step in advance policy and innovative market offers. Berger is trying
to fill up all holes of the market through offering a wide range of products to meet the needs
(Premium to Economy Paints) of different types of users and to solve the different types of
functional requirements (Industrial, Decorative & Marine). Due to shift in market growth trends
Berger is trying to establish itself in the economy segment of the paint market.
Following are the products offering by Lewis Berger Paints.
 Interior Wall Coatings
 Exterior Wall Coatings
 Berger Metal & Wood Paints
 Living Green
 Protective Coating
 Undercoats
 Construction Chemical
1. Interior Wall Coatings
Interior wall coatings is divided into three categories, namely
A. Interior Emulsions
B. Interior Wall Distempers
Designer Finishes
Functional Overcome:
Business segment- income, asset size and profitability.
Chapter 4
OUTLINE OF PROBLEM/TASK UNDERTAKEN
Identification of problem or task undertaken:
1. Identification of a research problem is the first & most important step in
research process
2. This step of the research process is considered as the most difficult and
challenging and need slot of time.
3. Relevant data from irrelevant once.
4. Be on tracking where as an ill-defined problem may create hurdles.
5. Find answer to all questions only when RP has been well defined
6. Look for symptom of problems
7. Determination of appropriate methodology or research design
8. Identification and selection of population and sample
9. Too narrow or too vague problems should be avoided.
10.Costand time involved should also be considered
11.To get the right perspective on the issue, discussionis held with industry
expert.
12.People involve in problem identification should have sufficient knowledge
and should have the ability to make the use of available resources.
13.
Implication of existing problem or task on the host organization
1. Prepare the questioner for identify the market and their problems.
2. By getting the help of expertise of we prepare the questioner
3. With help of expertise we make irrelevant answer to relevant answer.
4. Prepare the questioner so much accurately that we get answer so much
easily.
5. By visiting dealers and asking the answer of the questions we get the
relevant as well as irrelevant answer.
6. With the help of expertise we convert the irrelevant answer to relevant.
7. Give so much time as possible and get the information.
Chapter 5
THEORITICAL FRAMEWORK (SALES PROJECT) /
LITERATURE REVIEW (RESEARCH PROJECT)
1) Research Objective:
The primary objective of the study is to know the perception of the buyer
behavior of the dealer of the brand he uses to sell in his shop fromthe entire
dealer who is the existing seller of the paint as well as non-paintseller, their need
and expectations fromthe company. Secondly, as well as we try to convince non-
Berger dealer to sell berger paint in his storeby becoming an official dealer of
Berger.
2) Research Design:
 To meet the dealers in the PCMC area to know their perception about
Berger Paints.
 Convince and Convert the dealer to get dealership of Berger Paint.
3) Data:
 Primary Data: Collected by the existing paint dealers as well as non-paint
dealer.
 Secondary Data: Web Based data are used as secondary data.
4) Research Instrument:
 Two differentsets of questioner for the existing paint dealers and non-
paint dealer. Questions in questioner are close ended as well as open
ended.
5) Research Tool:
Many Statistical tools like,
 Bar Chart
 Pie Chart
6) Research Plan:
List out Paint and Hardware store
in the area
Go Directly into the Store
7) Sample Size:
Paint Dealer Sample Size:-57
Responded Dealer:-46
Non-Responded :-11
Successful Survey:-6
Hardware Dealer Sample Size:-74
Responded Dealer-31
Non-Responded- 43
Responded Not Responded
Get the Information for
Questioner
Mark then as not responded
Know about them Work culture
and their selling strategy
Tell them the different policies of
different paint industry as well as
Berger Policy
Know if they have interest in
dealing with Berger or not
If Yes, Tell the senioraboutthemif
not, Skip Them
Successful Survey: 3
Chapter 6
OBJECTIVES AND SCOPE OF PROJECT
Objective:
1) To find the Preference and choices of paint do have to customer in the market.
2) To collect appropriate identification of store owner. (Visiting Card and Stamp on the
questioner)
3) To survey the Total no of Different paint Available in the Market.
4) To survey about market potential of the company
5) A qualitative analysis of perception of dealer about Berger Paint
6) To survey the total consumption of market by paint dealer.
Scope:
1) It gives us various information about dealers perception about Berger Paints
2) It gives us information about the proportion of dedicated Berger Paints dealer
3) It shows the Market share in that area
4) It gives the Information regarding the preference and choices to the customer.
5) The study also gives information regarding a market segment.

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Perception and buying behavior of paint dealer towards berger paint

  • 1. Perception and Buying Behavior of Paint dealer towards Berger paint Exclusive Summary: Introduction to the title The purpose of this study is to collect the necessary information from the prospective dealers. The study includes interviewing the dealers who are into the business of Paint as well as non-paint dealer and collecting information regarding their shop and contact details. It also includes necessary information like annual turnover so that accordingly they can be contacted in future. They were asked that in what other products they deal at present and of which company like Cement paint, Oil Paint, Water Base paint etc. These data which has been collected through the interview has helped in deriving many conclusions regarding the market share and awareness of their competitors and other building related products. If sales and distribution channel is expanded, then it would be beneficial for customer to buy Berger which can only be done by increasing its dealer in the market. So this study also helped the company to know how many dealers are ready to become the dealer of Berger. As India is entering into the scenario where the consumers want each and every product at one place. A shopping mall is a good example where consumer finds the goods of their use at one place. Same applies on construction related goods like, paint, sanitary, Water proofing etc. So in this study the alternate channels are targeted, with which the company as well as dealer will get benefit.
  • 2. Chapter 2 INDUSTRY/ SECTOR PROFILE 2.1 Brief Description The Indian Paint industry, estimated to be a Rs.21,000 Cr. industry, has been growing at a rate of above 15% for the past few years. The organized players of the industry cater to about 65% of the overall demand, whereas the unorganized players take care of the remaining 35%, in value terms. The unorganised players mainly dominate the distemper segment. The industry consists of two segments, namely  Decorative segment – caters to the housing sector and  Industrial segment - consists of powder coatings, floor coatings and other protective coatings catering to the automobile, marine and other industries. In the domestic market, Decorative segment accounts for 70% of the total demand for paints whereas the industrial segment accounts for the remaining 30%. Globally, the demand for paints is almost equally distributed, where both the segments account for close to 50% of demand. The paint industry volume in India has been growing at 15% per annum for quite some years now. As far as the future growth prospects are concerned, the industry is expected to grow at 12-13% annually over the next five years. FY11 was a challenging year for the industry as a whole due to subdued demand across key sectors and rising inflation.
  • 3. 2.2 Working of the Paint Industry The working of the Paint industry has been explained pictorially below: RAW MATERIAL (56%) EMPLOYEE COST (22%) SELLING AND ADMINISTRATI ON EXPENSES (22%) DECORATIVE PRODUCTS: PAINTS, EMULSIONS, VARNISHES, DISTEMPER, WOOD FINISH, METAL FINISH, SPECIALIZED PAINTS (WEATHER PROTECTION, NON TOXIC) INDUSTRIAL PRODUCTS: POWDER COATING, SURFACE COATING, FLOOR COATING, HIGH PERFORMANCE COATINGS, SPECIALIZED COATINGS (THERMO PROTECTIVE, RUST PROTECTIVE, NON COMBUSTIBLE) AUTOMOBILE OEMs, CONSUMER GOODS, MANUFACTURERS M MARINE INDUSTRIES HOUSEHOLDS, CONSTRUCTION FIRMS (70%) MAJOR INPUTS MAJOR PRODUCTS END USERS
  • 4. 2.3 Industry Structure Indian Paint Industry is over 1000 years old. Its beginning can be traced back to the setting up of a factory by Shalimar paints in Calcutta back in 1902. Till the Second World War the industry consistedof small producers and two foreign companies. After the war, the imports stopped which led to the setting up of manufacturing facilities by local entrepreneurs. Still the foreign companies continued to dominate the market, which in a way is the current scenario as well. The initial decades saw the complete dominance of British Paint companies such as Goodlass Walls (now Goodlass Nerolac), ICI, British Paints (now Berger Paints), Jenson & Nicholson and Blundell & Eomite. The Indian Paints sector is valued at Rs 6,800 crores in value terms and is very fragmented. The current demand is estimated to be around 650,000 tonnes per annum and is seasonal in nature. The per capita consumption of paints in India stands at 1.0-kg p.a. as compared to 1.6 kg in China and 22 kg in the developed economies. India's share in the world paint market is just 0.6%. The Indian Paint industry can be divided as:  The organized sector comprising of large and medium size units  The unorganized or the small scale sector. There are now twelve players in the organized sector with a market share of 70%. This is in contrast to the 55% share that the sector commanded a few years back. Major companies in this segment include Asian Paints (44% market share), Berger Paints (17% market share), ICI (12% market share), Goodlass Nerolac (15% market share), Jenson Nicholson (6% market share), Shalimar Paints and Rajdoot Paints. The organized sector has grown at a CAGR of 11.5% in the last five years. The unorganized sector comprising of over 2000 units has a combined market share of around 30%. The major players are Asian Paints, Goodlass Nerolac, Berger, ICI and Shalimar. Recently, world leaders like
  • 5. Akzo Noble, PPG, Dupont and BASF have set up base in India with product ranges such as auto refinishes powders and industrial coatings. Kansai Paints of Japan, which entered into collaboration with Goodlass Nerolac in 1984, is now the holding company for Goodlass Nerolac with 64.52 % equity holding. PPG has a joint venture with Asian Paints to manufacture industrial coatings. Jenson & Nicholson and Snowcem India are no longer active players because of dwindling sales in recent years. In the 1990s, helped by a growing economy, the paint industry had recorded a healthy growth of 12-13 % annually. This was mainly due to a drastic reduction in excise from a staggering 40% to 16%. However, the growth was restrictedin 2000-03 to single digits. There was a revival in 2003-2004 with a robust growth of 13%.8.The per capita consumption of paint in India is 700 grams against 19 kg in the U.S., and 2.7 kg and 5.8 kg in other developing countries like China and Brazil. As the consumption goes with affordability, the low Indian figure is not a surprise. High excise duties, low technology and low capital costs for production led to the incidence of a high number of units in the small scale sector. However, since 1992 the government has been consistently lowering duties from 40.5% in 1992 to around 16% currently. This has led to lowering of price differential between the organized and unorganized sector. Moreover the paints sector was also allowed to claim MODVAT credit on petro-based products, thus lowering the excise incidence further.
  • 6. 2.4.1 Paints and Their MarketShare 2.4.2 Industrial Paints Industrial paints comprising 30% of the market include automotive paints, high performance coatings, coil coatings, powder coatings, marine paints and general industrial coatings. The automotive segment is further bifurcated into OEMs and auto refinishes. The automotive and general industrial coatings occupy top slot in terms of production. Goodlass Nerolac is the market leader in this segment. 0 5 10 15 20 25 30 35 40 45 50 Product Share %Product
  • 7. Demand for these paints is relatively price inelastic, but is prone to business cycles and depends on industrial and economic growth. Major end user industries include shipping, capital goods, white goods and heavy industries. The industrial paints segment due to specialized technology and high capital expenditure attracts fewer players. Most Indian companies have tied up with or are in the process of tying up with international paint majors to have access to the latest technology. A tie-up with a global paint manufacturer also enables the domestic company to supply to local customers of its partner. For example, Goodlass Nerolac is a major supplier to Maruti Suzuki because of Kansai, its Japanese collaborator and Suzuki relations. It is for the same reason that Asian Paints (tie-up with PPG Industries, USA) is a major supplier of paints to Opel Astra. COMPANY COLLABORATION AREA OF COLLABORATION BERGER PAINTS Herbert sons GmbH; Valspar Corp. Inc,; Teodur BV Auto coatings; Heavy duty coatings; Power coatings ASIAN PAINTS PPG Ind. Inc., Sigma coatings, Nippon Paints Electro deposition primers; High performance coatings, Power coatings GOODLASS Kansai paints Auto & Industrial coatings ICI(India) ICI plc. Auto refinish J & N Herbert sons GmbH Auto coatings
  • 8. 2.5 Drivers to the growthof the Paint Industry 1. Increasing level of income and education – The increasing proportion of young population along with increasing disposable incomes is leading to a change in consumer habits. The Indian economy is shifting from a savings economy to a spending economy. With more income at their disposal, people are now ready to pay for better products and paint is no exception. Educated consumers are more brand conscious and seek value in what they consume. Thus, paint companies offering value-added features like non-toxicity, weather protection, texture, eco- friendly production, etc. will attract more demand. These value-added products enable the manufacturers to earn a better premium as compared to the regular paints, thus offering higher margins. 2. Increasing Urbanization: Urbanization is leading to a shift from temporary houses to permanent houses. Urban houses are well-designed in its interior as well as exterior aspect. This calls for more houses being painted using medium and premium paints. For urban houses, interior design is becoming a fashion statement and a lot of paint is used to decorate the interiors. This will lead to an increase in the per capita consumption of paint which will increase the overall demand of paint. Urbanization also brings more nuclear families. More nuclear families mean more number of houses even for the existing population thus further driving the demand. 3. Increasing share of organized sector: Decrease in taxes on key raw materials will improve the position of the organized players. The Organized sector is expanding its distribution network and adopting the installation of tinting machines at retail outlets. These tinting machines offer a wide variety of colour shade options to choose from. The unorganized players are not in a position to offer such facility as it is comparatively capital intensive. Shift in use, from distemper segment towards premier segment is also shifting market share from the unorganized sector to the organized sector. 4. Development of the Realty, Automobile and Infrastructure sector: The growth of the paint industry is largely dependent on the development of the realty and housing sector, as decorative segment generates about 70% of the total paint demand from this sector. The Automobile segment generates more than two-third of the demand for Industrial paints, and hence is the
  • 9. growth driver for Industrial Paints. The Infrastructure segment creates direct demand for paints as well as creates indirect demand through supporting the growth of the realty, automobile, FMCG and other industries where paint is used. The growth potential in the above 3 sectors is immense, the paint industry being dependent on these 3 sectors is expected to grow along with them. 5. Availability of financing options: Easier housing finance and auto finance is expected to favor more people to buy houses and travel in personal vehicles. This will drive the growth of housing and automobile sector, of which the Paint industry will get its share. 6. Increasing Penetration in the Rural Markets: Paint usage in rural areas is generally in the distemper segment, hence dominated by the unorganized players. Demand in rural areas is dependent on agriculture, which is dependent on the monsoons. With the development of irrigation facility, the dependence of agricultural output on monsoons will be on a decreasing trend. Also, with the modernization of agriculture and accompanying development of rural India, consumer preferences are expected to improve. Paint companies are expanding their distribution network in rural parts of India, which is a relatively untapped market for the organized players. These factors supported by the increasing penetration of the paint companies will help drive the demand for paints. 2.6 Main Concerns of the Paint Industry • Cost of raw materials: The Cost of Raw materials is an important factor as the industry is raw material intensive. Fluctuation in the prices of Titanium dioxide and Petroleum directly affect the production cost. This is more of a concern for the Industrial segment as compared to the Decorative Segment, as it is comparatively easier to pass on the costs in case of decorative paints. Also, a large portion of raw materials are imported, leaving the cost factor vulnerable to exchange rate fluctuation. • MNC’s entering the Indian Paint Market: The entry of Established foreign players in the Indian market may increase the competition among the players of the industry. This may lead
  • 10. to price competition which may impact the profit margin of the companies. As a result, the increase in volume growth may not equally reflect in the profit growth for the companies. 2.7 Paint Industry Prospects  The market for paints in India is expected to grow at 1.5 times to 2 times GDP in the next five years. With GDP growth expected to be over 7% levels, the top three players are likely to clock above industry growth rates, especially given the fact that protection that was available to unorganized players has come down significantly.  Decorative paints segment is expected to witness higher growth going forward. The fiscal incentives given by the government to the housing sector have benefited the housing sector immensely. This will benefit key players in the long term. Although the demand for industrial paints is lukewarm it is expected to increase going forward. This is on account of increasing investments in infrastructure. Domestic and global auto majors have long term plans for the Indian market, which augur well for automotive paint manufacturers like Kansai Nerolac and Asian-PPG. Increased industrial paint demand, especially powder coatings and high performance coatings will also propel topline growth of paint majors in the medium term. 2.8 Top Paint Brands In India Goodlass Nerolac : - This company’s paint decors every third car in the country. It is the market leader in the industrial paint segment supplying over 90% of the requirements and has planned to increase its presence in the decorative segment through aggressive new product development and brand building. They are the second largest company in India in the decorative segment with a market share of around 20%. They are the leaders in powder coatings. Goodlass Nerolac Paints Ltd is a subsidiary of Kansai Paint Company Limited, which is the largest paint manufacturing company in Japan and among the top ten coating companies of the world, with a human asset of over 1900 professionals and a sales turnover of Rs. 925 crores. This company started in 1920 as Gahagan Paints and Varnish Co. Ltd. at Lower Parel in Bombay. In 1930, three British companies merged to formulate Lead Industries Group Ltd. In 1933, Lead Industries Group Ltd.
  • 11. acquired entire share capital of Gahagan Paints in 1933 and thus, Goodlass Wall (India) Ltd. was born. Subsequently, by 1946, Goodlass Wall (India) Ltd. was known as Goodlass Wall Pvt. Ltd. In 1957, Goodlass Wall Pvt. Ltd. grew popular as Goodlass Nerolac Paints (Pvt.) Ltd. Also, it went public in the same year and established itself as Goodlass Nerolac Paints Ltd. In 1976, Goodlass Nerolac Paints Ltd. became a part of the Tata Forbes Group on acquisition of a part of the foreign shareholdings by Forbes Gokak. In 1983, Goodlass Nerolac Paints Ltd. strengthened itself by entering in technical collaboration agreements with Kansai Paints Co. Ltd., Japan and Nihon Tokushu Toryo Co. Ltd., Japan. In 1986, Goodlass Nerolac Paints Ltd. turned into a joint venture of the Tata Forbes and the Kansai Paints with the latter acquiring 36% of its share capital. In 1999, Kansai Paints Company Ltd., Japan took over the entire stake of Tata Forbes group. During this journey, Nerolac has entered into technical collaborations with other industry leaders such as E.I. Du-Pont de Nemours & Company Inc., USA and Oshima Kogya Company Ltd., Japan for different products. Berger Paints:- This company started in 1947 as British Paints when it acquired Hadfield's (India) Limited, a paint company that produced 150 tonnes of ready mixed stiff paints, varnishes and distempers.Sales offices were opened in Delhi and Mumbai and in 1951 a depot was started in Guwahati. Sales rose to Rs.60 lakhs in 1952. The Company declared its first dividend and shifted the H.O. to 32, Chowringhee Road, Calcutta. By 1959, modernization of the Howrah Factory was completed and the first Resin Plant commissioned. With that, the Company entered the Synthetics Paints market. By 1965 British Paints (Holdings) Limited, UK was acquired by Celanese Corporation, U. S.A. As a result, the controlling interest of British Paints (India) Limited passed on to Cel. Euro N.V., Holland. In 1969 Celanese Corporation sold their interest in the Indian Company to Berger Jenson Nicholson Limited, UK. In 1975, the foreign holding of the Company was reduced from 60% to 45% through a Public issue. A year later the foreign holding was diluted to below 40% by sale of a portion of the shares to the UB Group. In 1983, the name of the Company was changed to Berger Paints India Limited (BPIL) and by this time the Berger's operations were divisionalized into the Retail Business Line (RBL) and the Industrial Business Line (IBL) in order to better cater to the needs of the customers. During this period many new products were launched like "Luxol Silk" the first premium emulsion in India, Viton Refinish for cars, Bison Acrylic Distemper and Rangoli Acrylic Emulsion.
  • 12. In 1990’s, ‘Berger Pro Links’, a service aimed at providing paint and application related information to professionals, was introduced marking one of the first steps into painting related services. In 1991, the stake of the UB Group in the Company was purchased, by Mr. K S Dhingra, Mr. G S Dhingra and their associates. The sales of the company touched 276 crores by 1995-96. The latter half of the nineties saw Berger attain the ISO - 9000 certification (1996) and establishment of Berger's Quality Management System. Color Bank tinting system was also launched through which the consumer can select from a range of over 5000 colors and which are then made available in minutes. As part of its expansion program, a new paint-manufacturing unit at Pondicherry was commissioned in early 1997. Berger Paints Home Decor a complete painting solution service was launched making painting a hassle free activity for consumers. An illusion multichrome finishes was also introduced as "designer finishes for walls" allowing consumers to transform their walls into fashion statements. This is a first for the Indian paint industry. ICI:- ICI India was the subsidiary of the $15 billion British multinational company ICI Plc. Brunner Mond & Co., one of the four Companies that combined to form ICI in UK in 1926, opened a trading office to sell alkalis and dyes in Calcutta. In 1923, Brunner Mond & Co. (India) was incorporated and the company's name was subsequently changed to Imperial Chemical Industries (India) Ltd., in 1929. During its 70 years in India, ICI had created six subsidiary companies in businesses such as research, chlorine, caustic soda, paints, rubber chemicals, explosives, polyester fiber, urea, agro-chemicals, seeds, pharmaceuticals, specialty chemicals, polyurethane, nitrocellulose, and surfactants. In 1984, all ICI companies consolidated in one of the largest mergers in Indian corporate history. By 1997, as a part of a restructuring exercise ICI had exited or was planning to exit from several non-core businesses. The 1996 sales break up was as follows: Paints 43%, Explosives 28%, Rubber chemicals 17%, Pharmaceuticals 8%, and Other Products 4%. ICI (India) ranked No. 4 in the paint business, after Asian Paints, Goodlass Nerolac Paints and Berger Paints. Unlike the other paint companies ICI (India) was a diversified unit and paint constituted 43% of its net sales. ICI (India)’s turnover in 1996-97 was $180 million and paint amounted to $77.4 million. ICI identified paints as a thrust area and was aggressively moving to improve their position. They invested $11 million in a new decorative paints plant near Bombay and were constructing a $16.7 million plant for industrial paints near Chandigarh in North India. ICI (India) intends to go on an offensive with a target of achieving
  • 13. ten-fold growth in 10 years. The ‘10X Plan’, as it was called, envisaged a strategy based on acquisitions, take-over and alliances. Asian Paints :- Asian Paints Limited was established in 1942 as a partnership firm by four friends Champaklal H. Choksey, Chimanlal N. Choksi, Suryakant C. Dani and Arvind R.Vakil to manufacture paints in a garage in Mumbai (Bombay). From its humble beginnings, the company has moved on to become the largest paints company in India with a market share of 30 percent. The company with a turnover of US$ 535 million on standalone basis and US$ 640 million on consolidated basis (including turnover of all its subsidiaries) is one of the top ten decorative paints companies in the world. Its reach and dominance in the Indian market can be gauged from the fact that it is more than twice the size of its neares competitor in India and it has been the market leader in paints industry in India since 1968.The company operates in 22 countries and has 29 paint manufacturing plants in the world which service consumers in over 65 countries. The company operates around the world on its own and also through its three subsidiaries Berger International Limited,Apco Coatings and SCIB Chemicals.The company aims to become one of the top five decorative paint companies in the world and has embarked on an aggressive strategy of expanding its global operations. The promoters hold the majority stake in the company (46.8 per cent of the equity stake).The next largest shareholders are the foreign institutional investors (19.5 per cent stake), followed by Indian public (16.5 per cent stake). Domestic banks, financial Institutions, mutual funds and insurance companies hold 13.4 per cent stake. Corporate bodies and non-resident Indians hold the remaining stake. 2.1: Contribution of the sector towards GDP GDP Growth to revive Fortunes of Paint Industry: There is a high correlation between the paint industries growth rate(as per the calculations, the co-relation between Asian paints volume growth and India’s GDP growt rate is a strong 0.76×) – Paint industry volumes grow 1.5-2.0× India’s GDP. We anticipate GDP to surge to 7.5% (5.4%, 6.3% and 7.5% in FY15, FY16 and FY17) riding on a new stable and business friendly government in the saddle at the Centre Hence, we anticipate the paint industry to grow at a much faster pace. We estimate 11%, 13% and 15% YOY volume growth for Asian Paints in FY15, FY16 and FY17 respectively. Positive Correlation between paint industry and GDP Income Level Increase in GDP will increase slandered of living. With rise in income level, Consumers will Increase consumption which in turn will help the decorative segment. Housing Growth in housing sector will increase urbanization, Provide cheaper loans and
  • 14. Sector shift from semi-permanent housing structure will increase spending in the decorative segment. Industrial Segment The industrial segment can be further broken down into protective, general industrial, Automotive powder and marine coating. This segment accounts for 25% of the paint industry. Infrastructure Investment New projects in roads and ports will increase revenues of paint industry and drive the industrial segment. Revival in GDP Growth Positive for paint Industry: Industries Big Guns:  Asian Paints: Asian Paints is one of the best discretionary plays on macro recovery given that paint volumes surge a healthy 1.5‐2.0x GDP. Moreover, decisive policy measures by the new business‐friendly government will spur urban demand. Diversification into water proofing, modular kitchens and bath fittings places the company in a sweet spot to corner higher wallet share (Masco Corp in US has done this successfully). With 22% EPS CAGR, 347bps RoCE spurt over FY14‐17E and metamorphosis into a home décor company, we anticipate valuations to remain rich.  Berger Paints: Berger Paints (Berger) is the second largest paint company in India after Asian Paints. The company has a strong brand name with brands like Berger Easy Clean, Silk, Rangoli, Weather Coat etc. The company has a strong distribution network of ~16,500 dealers and has ~12,000 tinting machines. As far as international operations are concerned, Berger has presence in Russia where it has aproduction facility with a manufacturing unit in Krasnodar. The company entered Nepalin 2000 when it acquired Jenson & Nicholson. It has also acquired Bolix SA of Poland and also tied up with Becker of Sweden. In 2013, Berger acquired the decorative business of Sherwin Williams
  • 15. India. Berger recently commissioned its Hindupur plant (total capacity of 300,000Kl) in Andhra Pradesh and will increaseits capacityina phasedmanner.  KansaiNerolac: Kasai Nerolac is the third largest decorative paint company in India. The company has good brand strength, particularly in the interior paints segment with brands like Nerolac Impressions, Nerolac HD etc. It has high exposure to the industrial paints segment (~45% contribution),which has resulted in the company’s subdued performance. The company has taken significant initiatives to improve revenue from the decorative business. It recently launched HD paints under Nerolac and was the first player to launch eco‐friendly Zero VOC,low VOC, low odour range of decorative paints. Overall Market share of Competator 51% 17% 16% 3% 13% Market Share Asian Paint Berger Paint Nerolac Paint Shalipam Paint Other Paint
  • 16. Chapter 3 ORGANIZATIONAL PROFILE AND BUSINESS OVERVIEW  Mission and Vision of the company Mission: To maximize shareholder valueby developing and innovative and best solutions for our customers, consistently outperforming our peers and providing a dynamic and challenging work environmentfor our employees. Vision: To be most admired Indian paint and coating solutions company with globally recognized competencies.  Registered Address/ Number of branches  Location : Berger House, 129 Park Street, Kolkata. 700017,  Phone No. : +91-3322299724/22296005/ 06/ 16  Toll Free No. : 18001036030  Fax No. : +91 3322499009/9792  Email ID : consumerfeedback@bergerindia.com
  • 17.  No Of Branches State No Of Branches Andhra Pradesh 5 Assam 1 Bihar 1 Chandigarh 1 Chhattisgarh 1 Delhi 1 Goa 1 Gujarat 4 Haryana 3 Himachal Pradesh 1 Jammu & Kashmir 2 Jharkhand 1 Karnataka 4 Kerala 9 Madhya Pradesh 4 Maharashtra 7 Meghalaya 1 Orissa 3 Pondicherry 1 Punjab 4 Rajasthan 4 Tamil Nadu 6 Tripura 1
  • 18. Utter Pradesh 9 Uttarakhand 2 West Bengal 4 Total 81
  • 21.  Financialperformance: Consolidated gross revenue (in crores): Market Capitalisation (In Crore): 0 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 2010-11 2011-12 2012-13 2013-14 2014-15 Gross revenue Gross revenue
  • 22. FiveYearComparisonofinvestorsinBergerpaints: 2014-15 2013-14 2012-13 2011-12 2010-11 Gross Revenue 4212.94 3735.35 3330.61 2901.22 2299.10 % Growth 12.46 11.92 13.60 26.34 24.36 % to Net Revenue 13.39 12.42 12.14 11.57 12.02 Finance Cost 34.72 34.26 27.67 22.37 12.20 Profit Before Tax 396.25 327.70 293.13 248.17 211.10 Share Capital 69.33 69.30 69.26 69.23 69.20 0 2000 4000 6000 8000 10000 12000 14000 16000 2010-11 2011-12 2012-13 2013-14 2014-15 Market Capitalisation Market Capitalisation
  • 23. Reserve and surplus 1223.47 1062.59 915.17 776.37 653.80 Borrowing 288.49 302.80 303.02 169.85 107.00 Fixed asset 735.15 680.64 492.91 337.83 281.00 Investment 243.75 187.29 90.58 79.57 117.60 Achievements: 1) 10th Annual ConstructionWorld GlobalAwards 2012:
  • 24. 2) Builder Information Bureau (BIB) 2012 Leadershipin the paint category 3) Reader's DigestGoldAward - 2008 MostTrustedBrand 4) FastestGrowing PaintCompany ConstructionWorld NICMAR Award
  • 25. 5) Eco Safe We ensure that all our other household decorative products are environmentfriendlyand compliantto global environmental standards as well.  No added Lead,Mercury of Chromium  Minimal aromatic content  Acceptable levels of VOC Achieved Projects:
  • 26. A high rise condominium spread over five acres, Teen Kanya overlooks Lake Nucifera. The three towers, 16 storied each, arranged in a semi circle overlook the 100 acre water body. Plenty of natural light, perfect cross ventilation and a whole host of state-of-the-art amenities make the flats of Teen Kanya, in Action Area II of Rajarhat, perfect for living. Living here is like living in the heart of nature with all the modern facilities you can dream of. Gold Souk Grande is a large format multi- specialty mall in Chennai. The Rs. 250 crore project is spread across 8 lakh sq. ft. The mall which will be fully operational by the third quarter of 2010 will have a hypermarket, food court, anchor stores and a multiplex. Like all malls it house stores offering lifestyle products, accessories, electronics, footwear, cosmetics and more.
  • 27. Major Product Line: Berger is committed to offer quality products that satisfy consumers’ ultimate desires from paints with the help of state-of–art technology. Berger always believes in one step ahead in offering new product to create more value for customers’ money. Berger outsmarts other competitors of the market through its one step in advance policy and innovative market offers. Berger is trying to fill up all holes of the market through offering a wide range of products to meet the needs (Premium to Economy Paints) of different types of users and to solve the different types of functional requirements (Industrial, Decorative & Marine). Due to shift in market growth trends Berger is trying to establish itself in the economy segment of the paint market. Following are the products offering by Lewis Berger Paints.  Interior Wall Coatings  Exterior Wall Coatings  Berger Metal & Wood Paints  Living Green  Protective Coating  Undercoats  Construction Chemical 1. Interior Wall Coatings Interior wall coatings is divided into three categories, namely A. Interior Emulsions B. Interior Wall Distempers Designer Finishes Functional Overcome: Business segment- income, asset size and profitability.
  • 28. Chapter 4 OUTLINE OF PROBLEM/TASK UNDERTAKEN Identification of problem or task undertaken: 1. Identification of a research problem is the first & most important step in research process 2. This step of the research process is considered as the most difficult and challenging and need slot of time. 3. Relevant data from irrelevant once. 4. Be on tracking where as an ill-defined problem may create hurdles.
  • 29. 5. Find answer to all questions only when RP has been well defined 6. Look for symptom of problems 7. Determination of appropriate methodology or research design 8. Identification and selection of population and sample 9. Too narrow or too vague problems should be avoided. 10.Costand time involved should also be considered 11.To get the right perspective on the issue, discussionis held with industry expert. 12.People involve in problem identification should have sufficient knowledge and should have the ability to make the use of available resources. 13. Implication of existing problem or task on the host organization 1. Prepare the questioner for identify the market and their problems. 2. By getting the help of expertise of we prepare the questioner 3. With help of expertise we make irrelevant answer to relevant answer. 4. Prepare the questioner so much accurately that we get answer so much easily.
  • 30. 5. By visiting dealers and asking the answer of the questions we get the relevant as well as irrelevant answer. 6. With the help of expertise we convert the irrelevant answer to relevant. 7. Give so much time as possible and get the information. Chapter 5 THEORITICAL FRAMEWORK (SALES PROJECT) / LITERATURE REVIEW (RESEARCH PROJECT) 1) Research Objective:
  • 31. The primary objective of the study is to know the perception of the buyer behavior of the dealer of the brand he uses to sell in his shop fromthe entire dealer who is the existing seller of the paint as well as non-paintseller, their need and expectations fromthe company. Secondly, as well as we try to convince non- Berger dealer to sell berger paint in his storeby becoming an official dealer of Berger. 2) Research Design:  To meet the dealers in the PCMC area to know their perception about Berger Paints.  Convince and Convert the dealer to get dealership of Berger Paint. 3) Data:  Primary Data: Collected by the existing paint dealers as well as non-paint dealer.  Secondary Data: Web Based data are used as secondary data. 4) Research Instrument:  Two differentsets of questioner for the existing paint dealers and non- paint dealer. Questions in questioner are close ended as well as open ended. 5) Research Tool:
  • 32. Many Statistical tools like,  Bar Chart  Pie Chart 6) Research Plan: List out Paint and Hardware store in the area Go Directly into the Store
  • 33. 7) Sample Size: Paint Dealer Sample Size:-57 Responded Dealer:-46 Non-Responded :-11 Successful Survey:-6 Hardware Dealer Sample Size:-74 Responded Dealer-31 Non-Responded- 43 Responded Not Responded Get the Information for Questioner Mark then as not responded Know about them Work culture and their selling strategy Tell them the different policies of different paint industry as well as Berger Policy Know if they have interest in dealing with Berger or not If Yes, Tell the senioraboutthemif not, Skip Them
  • 34. Successful Survey: 3 Chapter 6 OBJECTIVES AND SCOPE OF PROJECT Objective: 1) To find the Preference and choices of paint do have to customer in the market. 2) To collect appropriate identification of store owner. (Visiting Card and Stamp on the questioner)
  • 35. 3) To survey the Total no of Different paint Available in the Market. 4) To survey about market potential of the company 5) A qualitative analysis of perception of dealer about Berger Paint 6) To survey the total consumption of market by paint dealer. Scope: 1) It gives us various information about dealers perception about Berger Paints 2) It gives us information about the proportion of dedicated Berger Paints dealer 3) It shows the Market share in that area 4) It gives the Information regarding the preference and choices to the customer. 5) The study also gives information regarding a market segment.