1. Ariba Knowledge
Nuggets What is the
Ariba Commerce Cloud?
Businesses have spent billions streamlining their internal operations. Yet few tackle the inefficiencies involved in
dealings between companies. That's where paper-based processes and outdated infrastructures lead to lost revenue
and productivity.
The Ariba Commerce Cloud is a unique web-based platform, it contains everything businesses need to buy, sell and
manage cash more efficiently and effectively than ever before.
• Technology: Market-leading applications for spend management, collaborative finance management, and sales
acceleration management.
• Community: The Ariba Network, the world's largest Web-based trading community, where more than 300,000
global businesses to discover, connect, and collaborate. And Ariba Exchange, the industry-leading customer
community for networking, sharing best practices, and collaborating with partners and peers.
• Capabilities: Market, category, technical, strategic and other expert capabilities that can be accessed on-site or via
the Web to support ever-changing business needs.
The beauty of the Commerce Cloud is that all companies engage daily with the 3 basic concepts —
Buy, Sell and Manage.
BUY —Buying can be tricky business. Your success depends on always buying at the lowest possible cost, with the
least possible risk. Far easier said than done, isn't it, considering that it takes:
• Thorough spend analysis and visibility
• Comprehensive category and commodity knowledge
• A wide base of qualified suppliers – for both goods and services
• The means to find the right supplier quickly, and manage them effectively
• Automated savings negotiation and tracking
• Tools to create, execute, and manage contracts without delay
• And, probably the trickiest thing of all, system-wide compliance
Until now, cost-effectively covering all these bases
Ariba Solutions for Buyers: has been a pipe dream. But no longer.
• Spend Analysis
• Sourcing So, take some time to explore those solutions from Ariba that you
• Contract Management do not have yet. Then contact your Account Executive or me to
• Procurement find out more. Because over the next 24 hours, businesses buying
• Supplier Management through the Ariba Commerce Cloud will save over $60 million.
And I’m pretty sure you want a piece of that.

2. Best Practice Tip for Spend Visibility —- User Adoption
It is important to remember that loading and enriching the data is just the first part of enabling a spend analysis tool. In
many cases this is a new platform for end users, and all of the work completed in the initial phases will be worth nothing
if end-users do not take advantage of the tool. While many users are able to run reports in the tool, they may be missing
useful features and efficiencies of the tool without training.
Below are steps taken by customers that I consider best-in-class from a user-adoption standpoint.
• Power-users should be assigned, ideally one per location. These users can then provide on-site training and support
for the rest of the user base at that location. They can also assist in designing and building useful reports and
dashboards that are relevant to their location, all items that help new users quickly become comfortable with the tool.
• Make the end-user training sessions more of a workshop instead of a demo. Encourage the trainees, if possible, to
have their computers at the training so they can follow along. The more interactive the session, the more value users
will get out of it.
• Mandate that end-users attend a training of the tool. I have seen many customers just hand out ID's with no training,
which delay's the value proposition of the solution.
• Facilitate follow-up review sessions that can be attended. This is a good opportunity for questions to be addressed,
and new features/uses to be demonstrated. Ariba's Project Managers provide these on a quarterly basis to their custom-
ers.
Best Practice Tip for Sourcing — Ariba Discovery (Also attached as a PDF)

3. Harnessing the Power of the Ariba Network for Your Commerce Needs
Buyer Benefits
•Reduce operating costs 70% or more Network Portal
•Capture 3x more discount savings
Sales /
•Facilitate paperless invoice compliance Sourcing Marketing
•Optimize working capital
Order
•Strategic platform for growth Management
Procurement
Supplier Benefits
•Manage customers via self-service Portal
•Reduce receivables costs 75%
Finance /
•Get paid up to 70% faster Finance / Receivables
•Improve visibility and control Payables
•Automate Order-to-Cash process
•Access new business opportunities with
largest buying community
•Strategic platform for growth Financing Payment Accounting

4. Best Practices for Contracts—How close is your company to Contracts Best Practices?
Traditional/Base line Advanced Best In Class
No formal written contracts Have written contracts processes, but Have electronic contracts policies (with
Contract processes processes, thus often use often not followed by users or groups, checklist/tasks) that are followed by all
(including editing and “third party paper” instead of and often still use “third party paper”. groups and regions. But still may have
amendments) your own contract Word file. to use “third party paper”.
End user training No formal training or only Written manuals used to train new Written, class room, and/or WBT (Web
done on occasionally. users. Based Training) are used for new users.
Types of contracts No electronic contract system Electronic contract system for at least Electronic contract system for all types
electronically sup- for any type of contract (Buy one type of contract. of contracts.
ported side or Sell side or NDA, etc)
Approval workflow Contract approvals are manu- Contract approvals are static elec- Contract approvals are dynamic elec-
ally done by paper signatures. tronic, but are often not followed or tronic, with clause level approvals, with
Approvers do not approve quickly. automated escalations if approvals are
delayed..
Contract execution Original documents are manu- Original or faxed documents are Documents are electronically signed
(signatures) and trans- ally signed (wet signature) manually signed and mailed, faxed, or and electronically transmitted.
mission method and mailed. emailed.
Contract template Separate Word file used for Correct Word files is electronically Correct Word file is electronically se-
(Word file) used to cre- different contract types, with selected for use with different contract lected for the correct contact type. Con-
ate contracts and the manual Word file update of types, with manual Word file update of tract template Word files are electronic
update process each different Word file. each different Word file. mass updated for changes common
clauses.
Invoices for Invoices are manually created Some invoices are created electroni- Many invoices are created from contract
goods/services cov- and mailed to your company. cally from the contract to reduce in- by suppliers/customers and electroni-
ered by contracts voice errors. cally sent for auto matching to contract
before payment.
How is legal team in- Legal team called for all Legal team advice is in contract Word Legal team advice is accessible from
volved for contract changes for all contacts (no file (must remove before executing) or the contract Word file but not part of the
changes/edits pre-approved alternate in associated separate document. Word file. Standard pre-approved alter-
clauses used). Legal team often called for routine nate clauses available so legal team
changes. Use common clauses in only called for unusual edits or situa-
Word files. tions.
Integration Contracts software is stand Share contract base data (suppliers, Contracts software integrated to other
alone. users, categories, etc) with other soft- software (base data, sourcing, procure-
ware system. ment, compliance, payment, etc).
Contract storage, Paper contracts stored in file Electronic storage, with electronic Electronic storage, with electronic
searching, reminders cabinets, and must be manu- searching of header data and elec- searching of header data and document
and metrics. ally searched. No electronic tronic reminders of upcoming contract free text searching, with electronic re-
reminders nor contract met- expiration. Some contract metrics. minders of multiple events (such as ex-
rics. piring certifications or contract renew-
als). Use contract metrics.
The
Ariba
Commerce Cloud MANAGE
BUY SELL
CASH
• Control costs
TECHNOLOGY
• Increase revenues,
• Optimize Cash Flow Ariba Applications
Ariba Applications Ariba Platform
Ariba Platform
and Operations
COMMUNITY
One Ariba Exchange
Ariba Exchange Ariba Network
Ariba Network Partner Solutions
Partner Solutions
Company CAPABILITIES
Does It All…. Ariba Expertise
Ariba Expertise Ariba Enablement
Ariba Enablement Ariba Execution
Ariba Execution
Ariba!