Describes how to use fun creative metaphor to build relationships and enhance individual, team and organisational performance.

1. Behavioural Innovations to leverage knowledge and enhance productivity Arthur Shelley September 17, 2010

3. Behaviour drives Performance Shelley (2009) Being a Successful Knowledge Leader

4. Reflective Impact Diary

5. Do you know the outcomes you seek?

6. Metaphor enables behaviour enhancement

7. Table Talk: Zoo Character Cards What behaviours are in your team? Intuitive & collaborative, NOT analytical and competitive Reflections: Which are dominant and passive? How does this form our culture? What impact on trust, relationships and performance?

8. Table Talk: Zoo Character Cards Knowledge Manager’s Profile

10. Choose your ANIMALS appropriately Behaviour is YOUR choice The more versatile you can be and the better you understand and relate to others, the more successful you will be.

11. Reflections? How can I use this to motivate? Could this help Jill understand? Cool, we’re gonna have fun with this! Tell me what to do next. What a load of rubbish! Now I see how to control Fred.

12. Understand your Stakeholder Behaviours Shelley (2009)

13. Stakeholder Behavioural Assessment

14. Behavioural Diversity and Matching

15. Zoo Metaphor for Team Building Team dynamics assessment What does your team look like? Do you have the right balance of behaviours to deliver?

17. Strength in Diversity Roles and Individual Behaviours Note: Combination of Characters from The Organizational Zoo with Team Roles defined by Belbin, R.M. in Management Teams , 2 nd Ed 2004. Elsevier. Whale or Yak In the clouds, inclined to disregard practical details. Individualistic, serious-minded, unorthodox. Genius, imagination, intellect, knowledgeable. Plant Dog or Triceratops Lack of flexibility, unresponsive to unproven ideas. Conservative, dutiful, predictable. Organising ability, practical common sense, hard working, self discipline Company Worker Lion or Hyena Prone to provocation, irritation and impatience. Highly strung, outgoing, dynamic. Drive and ready to challenge inertia, ineffectiveness, complacency or self-deception. Shaper Eagle or Owl Not necessarily highly creative or intellectual. Calm, self confident, controlled. Welcomes all contributors on merit without prejudice. Strong sense of objectives. Chairman Zoo Character Potential Weakness Typical Traits Belbin Role

18. Strength in Diversity Roles and Individual Behaviours Note: Combination of Characters from The Organizational Zoo with Team Roles defined by Belbin, R.M. in Management Teams , 2 nd Ed 2004. Elsevier. Mouse, Jackal or Ant Tendency to worry about small things. Reluctance to let go. Painstaking, orderly, conscientious, anxious. Capacity to follow-through. Perfectionism. Completer Finisher Gibbon, Bee, Dog or Kid (depending) Indecisive in moments of crisis Socially orientated, rather mild, sensitive. Ability to respond to people and situations and to promote team spirit. Team Worker Feline? Triceratops Lacks inspiration or the ability to motivate others. Sober, unemotional, prudent. Judgement, discretion, hard-headedness Monitor Evaluator Gibbon or Bee Over Optimistic. Liable to lose interest once initial fascination passed. Extroverted, enthusiastic, curious, communicative. Connecting people and exploring anything new. Respond to challenge. Resource Investigator Zoo Character Potential Weakness Typical Traits Belbin Role

22. 1. Understand your Zoo Dynamics Understand your Organizational Zoo and how your team benefits the creatures within - from their perspective (alignment)

23. 2. Understand your team dynamics Understand your team subculture and how they benefit the organisation - from their perspective

24. 3. Create the right environment Understand how to match business stakeholders to team members based on behavioural compatibility

26. Commit to Improve Performance Write down Three Actions you will perform as a result of this workshop Yesterday June Team meeting DD/MM/YY Thurs By When ‘ cause I’m good! Improve alignment with business goals Productivity Help Mary achieve WHY What benefit Focus on Small SMART Objectives and early wins for credibility Mary Share concepts of this presentation Save the planet Create a risk register for the business change initiatives Facilitate potential improvements dialogue Do What? By myself Margaret (for the CHRO) Fred With Whom

27. Contact and Services Arthur Shelley [email_address] FREE behavioural profile www.organizationalzoo.com Consulting and mentoring www.intelligentanswers.com.au Ph +61 413 047 408 Tweeting as Metaphorage