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1. Resume
Profile:
A Business Excellence, Quality Control & Quality Assurance Leader with
11.5 Years of working experience in difference European & Indian MNCs
Companies in R&D, Advance & Modern Ceramics, Process,
Kilns operation Quality Control, Quality Assurance & Business
Excellence area etc.
Objective: Seeking assignments in Manufacturing Operation where I could contribute significantly to
improvise the operational Excellency by implementing the world class practices out of hard core experience,
knowledge & expertise gathered while working in different functions in manufacturing operation in different
European and Indian MNCs.
PERSONAL DETAILS
Date of Birth: 8th
June, 1979
Gender: Male
Marital Status: Married
Permanent Address: 101/J, Lal Bahadur Sastry Road, P.O: Konnagar, Dist: Hooghly, West Bengal - 712235
Present Address: Flat no-3, 2nd
Floor, Rajesh Apartment, Umaji Colony, Bansilal nagar, Aurangabad,
Maharastra -431001
Notice Period: 2 months
Current CTC: INR 13.56 Lacs
Expected CTC: Negotiable
Language Known: English, Hindi & Bengali etc
Passport Details: Z024054, valid up to: 23/11/2016
Contact Detail:
Mobile: +91-9561479922 (O); +91-8600008545 (H)
E-Mail: arup.barmanroy@gmail.com
BRIEF OVERVIEW:
A competent professional with 11.5 years of rich experience in R&D, Process, Operation, Tunnel and Batch Kilns
Operation and Production, Inspection & Testing, Quality Control & Assurance and Business Excellence activities.
Leading the Quality Assurance function and Management Representative Role in Sterlite Technologies Limited,
Shendra MIDC, Aurangabad.
 Possess excellent understanding of Quality Assurance, manufacturing flow & processes and operations to
handle the Quality Control & Assurance function in organization
 Functional experience in managing production operations with key focus on bottom line profitability by
ensuring optimal utilization of resources.
 Proficient in implementing cost saving measures to achieve substantial reduction in terms of man days,
production cost, raw materials and energy consumption.
 Showed competency in handling process improvements and quality related activities involving resource
planning, manpower planning & mobilisation, in-process inspection and co-ordination within internal & CFD
(Cross functional departments)
 Ensuring stringent adherence to quality standards, norms & practices, identifying gaps and taking corrective
& preventive measures.
 Conversant with Kaizen, VSM of Manufacturing as a part of OEE programme.
 Conversant with Lean Six Sigma methodology.

2. CORE COMPETENCIES
Quality Management System
 Resolving technical problems of vender, conducting rejection analysis for improving the vender quality and
providing feedback to vendor; reviewing quality assurance procedures, inspection manuals & inspection report
& vetting as per the standards.
 Formulating necessary execution plan to comply with applicable quality standards & terms of reference from
the clients; taking corrective & preventive actions on the non-conformance or rejection of the incoming
material.
 Ensuring the documentation and implementation of procedures and systems as per QMS at all stages of process;
analysing non-conformances and improving supplier quality to meet the organization’s requirements.
 MRM, Internal & External Certification for ISO9001, 14000, 18000, 10002 & TL9000 audit conduct and closure
of findings.
 Weekly Quality Report publishing for overall communication on the Business Performance Indicator
 Quality Health Index monitoring on monthly basis to evaluate the performance level on the corporate level.
Quality Assurance & Testing
 Taking stringent quality measures including preparation / maintenance of necessary documents to ensure
compliance with above standards & customer requirements.
 Conducting vendor audits and monitoring day-to-day supplier performance to ensure that materials / spare
parts procured confirm to the industrial quality standards.
 Developing & evaluating vendor and conducting periodic audit of vendor and subcontract process.
Customer Assurance & Complaint handling System:
 Understanding customer needs and generating compliance against their requirement
 Plan and execute to meet the customer needs in effective and efficient way
 Ensure customer response on time as per standard practice for any feedback and complaint
 Standardise the process from RFQ to Order delivery with close knit observation and analysis to assure brand
image and zero business loss
 Handle customer feedback with utmost sense and data and fact based system approach
Quality Control, PDI & FG Assurance:
 Implementing Statistical Understanding customer needs and generating compliance against their
requirement
 Plan and execute to meet the customer needs in effective and efficient way
 Ensure customer response on time as per standard practice for any feedback and complaint
 Standardise the process from RFQ to Order delivery with close knit observation and analysis to assure brand
image and zero business loss
 Handle customer feedback with utmost sense and data and fact based system approach
Manufacturing Process
 Possess an in-depth understanding of Ceramic manufacturing Process with a multi skilling handling the process
improvement and sustainable development and inherent strengthening of manufacturing aspects.
 Understand the changing demand of process improvement with a consistent improvement in process of
manufacturing to achieve the internal and external goal.
 Developing & evaluating skill of key manpower those are handling the primary and secondary level production
activities.
Supplier Assurance & Material Assurance
 Plan & execute for the material and vendor or supplier development program with Supply Chain Management
team for financial year as per the business criticality.
 Plan & execute for the vendor visit audit program for the new and existing supplier as per the business call
and as a part of Supply Assurance Program to ensure and assure the quality, low cost, on-time, enhance
material with high post service assurance from the vendor.
 Plan and execute the Quality Material to be issued for the production to reduce the chance of least
variation/rejection for Raw Materials and Consumables.

3.  Enhance the standardization and testing methodology for testing of the incoming goods as per the testing
process at the vendor place and in the plant facility to reduce the variation in acceptance procedure at both
places.
In-Process Quality
 Plan and execute to meet the In-process Material Quality Objectives of plant
 Ensure the standardisation improvement in testing process, procedure and Quality plan to achieve plant
objectives to improve the process control mechanism
 Assure the employee training and education to change with the statistical Process Control mechanism and
variable quality Testing Plan process as per the Process quality
 Improve the testing instruments to reduce the time for inspection
 Critical control the ECR & ECN mechanism thru out the plant to put the strong control over permanent change
mechanism
 Strongly & critically monitor the Non-Confirm Material movement procedure to reduce the skip/leakage of
non-conform material at any moment
Kilns Operation and Production (Tunnel and Batch Kilns)
 Possess an in-depth understanding of Tunnel and Batch Kilns operation for firing or sintering of ceramics
products.
 Possess a good operational knowledge to improve the Kilns capacity and daily monitoring of kilns condition.
 Understand the knowhow of kiln process flow to upgrade it next level to achieve the design efficiency in terms
of thru put a fuel efficiency.
Team Management
 Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations
in order to maintain quality policy and achieve quality objectives of the company.
 Creating & sustaining dynamic environment that fosters development opportunities and motivates high
performance amongst team members. Training operators on product, process and quality management system.
Current Roles & Responsibility:
 Leading the Unit Quality Assurance Head for Sterlite Technologies Limited, Shendra – Aurangabad facility
 Handling the plant Quality Management system as Management Representative
 Leading the continual improvement mechanism by identifying and deploying Lean Six Sigma Projects with
CFT team members for eliminating the defects from system
 Monitoring and measuring of Business Excellence Initiatives like “Quality Health Index” & drive to achieve
the targets.
 Responsible to adhere and sustain the ISO 9001: 2008 & TL9000 quality management systems, ISo14001, &
ISO 18001 and Business Continuity Management system ISO 22301:2012.
 Responsible to facilitate the Business Excellence Program co-ordination with corporate team for continual
improvement programs/initiatives like - Six Sigma Green Belt, Kaizen, Poka-yoke, BPM tools with IT, World
Class manufacturing practices, Plant visit under CII programs, Trainings on QMS standards.
 Responsible for Process & Product Certification and compliance.
 Responsible for Material & Vendor development and Supplier Assurance program.
 Responsible for monitoring and analyse the customer satisfaction index and create the awareness and action
plan implementation throughout the organisation.
 Ensuring stringent adherence to quality standards, norms & practices, identifying gaps and taking corrective
& preventive measures.
 Monitoring and measurement COPQ tools and driving the improvements and sustenance Programs.
 Responsible for the entire inbound and outbound of materials inspection.
 Responsible for improve the customer satisfaction index improvements thru “C-0” programs.
 Responsible for maintaining the calibration of the measuring equipment’s, MSA etc.
 Responsible for process quality assurance thru process audit and the periodic IMS, BCMS certification audits,
certification audits etc.

4.  Responsible for conducting the periodic MRM with top management teams to address the chronic issues and
address the action plans and driving to close the gaps
 Responsible for conduction the material review board and Customer complaint Review board meeting.
 Responsible to “Change Management Process” to maintain and monitoring change control system.
 Responsible for making and developing the system to improve the current system and the existing after
customer order received to delivery system and the “Pre Contract Review” procedure.
 Driving for “Zero Customer complaint & Zero Defects” concepts within company.
Key Strength
 Process Assurance and Control
 Hands on experienced on establishing and implementing process control gates thru optimum process
mapping w.r.t the customer requirements
 Hands on exposure to drive the First Time Right approach
 Hands on exposure to handle the operation and process control of Tunnel and Batch Kilns Operation –
hands on exposure on optimization of Firing and Sintering cycles, start up and shut down of tunnel kilns
 Hand on exposure on vendor and material development and inbound inspection and supplier management
system and supplier performance measurement and monitoring system
 Well conversant with Systematic approach to Supplier Quality improvement and / vendor development,
vendor and raw materials and consumable material qualification
 Tunnel kilns & batch kilns optimization and stabilization of firing/sintering cycles
 Tunnel and Batch kilns refractory Maintenance
 Change Process/management Control/initiatives
 Implementation knowledge of Quality Standards likes – IMS (QMS, EMS & OHSAS), TL9000 and BCMS –ISO
22301:2012 standards certification & implementation
 Hands on exposure for implementation of different quality tools like- APQP,PPAP, FMEA, C&E, 7 QC tools,
 Focussed approach on customer satisfaction
 Implementation knowledge for Measurement of monitoring of Cost of Quality and Implementation of
reduction program for COPQ
 Customer complain handling and resolution process thru 8D tools to resolve the issue in with preventive
measure
 Conversant with SEM, AAS-AA7000 spectrophotometer, GCMS, FTIR analysis
Achievements:
 Last 1 year there is no customer complaint for Shendra Fiber Manufacturing unit.
 Promoting “ZERO DEFECTS” concept within organization by adopting DMAIC methodology for eliminating
defects from system
 Reduced customer complaint/Mn Fkm fiber by 37% in FY 14-15 w.r.t FY 13-14. (in FY 13-14 Customer
complaint/ Mn Fkm Fiber Dispatch – 9.57 & in FY 14-15 achieved 6.02).
 External failure reduction from 15.2 lacs to 0.46 Lacs from FY 13-14 to FY 14-15.
 Average time to close customer complaint, reduced from 15 days to 9 days in FY14-15.
 Customer satisfaction index for key accounts increased from 85% in first half of FY15-16.
 Monitoring the First Time Right Approach throughout the manufacturing performance – Achieved 20%
improvement within last 7 months.
 Monitoring the Monthly Quality Health Index Performance to achieve the corporate quality goal – improve 25%
within last 7 month.
 Completed Implementation cycles for TL9000 and ISO10002 standards for Shendra plant.
 Completed 25 of successful customer audits in Shendra Plants without any major NCs in last 7 months in FY
15-16.
 Completed the surveillance audit for IMS & TL 9001 and ISO 23301:2012 with no major NCs in Shendra Facility
current FY 15-16 year.
 Completed 2 RM –Vendor development within 2 years span for critical process inputs stabilization
 Completed 5 packing vendors developments and 30 Vendor qualification audit with last 4 Years

5. Roles & Responsibilities:
o Vitrified Process of Nagpur Bonded abrasive unit.
o Kilns (Tunnel & Batch) Kilns operation & Production.
o QA function of Nagpur Bonded abrasive unit.
o QC & QA of Nagpur Bonded unit having production capacity of 375 Tons/Month.
o Over all rejection reduction & improve input out raw.
 Making all Standard Operational Procedures of any new process if included or if require any changes in the
existing operation.
 Working as an in-charge of Kilns (1 Tunnel & 2 Batch Kilns). Conversant with operation of Bickley, Pullman
and Dressler Tunnel Kilns and Batch Kilns for firing and Riedhammer Tunnel & Brands Batch Kilns for
sintering.
 Providing resolution of Customer complaints & implementing CA&PA at manufacturing sites
 Planning Kilns production with monthly production plan & execution throughout the month to achieve the on-
time; achieving the Fuel Efficiency, Operational efficiency, hourly production at Kilns at Kilns.
 Maintaining stock of Kiln Furniture, Fuels, Refractory, etc. in advance to run production smoothly.
 Leading the production team to make a stringent planning & execution throughout the month to achieve the
business target.
 Carrying predictive maintenance in Kilns to avoid unwanted major breakdown or Loss time.
 Maintaining the emergency stock of critical kilns spare parts at department level to get rid of from emergency
breakdown.
 Generating new resource for Kiln Furniture; ensuring compliance of statutory regulations at Kilns.
 Implementing Kaizens, Poka-Yoke, KANBAN and WCM improvement planning, etc.
Projects Accomplished:
 Improving Sp. Fuel consumption in kilns from 0.34 Ltrs/Kg to 0.29 Ltrs/Kg.
 Reducing of variable cost of Kilns from 85 Lacks/Annum to 70 Lacks/Annum @ 375 tons/month.
 Carrying out every EMPs & OMPs related projects for Kilns area.
 Leading one DMAIC Project of Reduction of Stones Fired rejection from 4.75% to 2.4%.
 Working as a Team member for DMAIC project of green waste reduction in mixing & moulding area from 6.5%
to 3%.
 Responsible to reduce the breakdown time in Tunnel Kiln from 0.19% to >0.09% within first six month & >0.06%
within last six month. For Batch Kilns from B/D reduction from 0.28% to 15% in YTD 2010.
Achievements:
 Completed two DMAIC Green belt project in 2007.
 Achieved Rejection% reduction from 11.5% to 7.5% within first 6 month
 Established & introduced two SPC methods for Process Control to check the Mix quality at shop floor level.
 Introduced moulding control chart density related rejection.
 Completed & implemented one Six Sigma DMAIC projects as a leader.
 Introduced a new cost effective binder system for Vitrified abrasives to improve the overall green strength of
the raw moulding products.
 Reduced air & oven drying time by 18 hrs to reduce the manufacturing lead time & improvement of
productivity.
EPCOS India Pvt. Ltd. Kalyani-West Bengal
Engineer – Process, Material & Product Development
Duration: Jun- 2004 – Mar 2007
Saint- Gobain Abrasives: Grindwell Norton Ltd., Mumbai & Nagpur plants as
Sr. Engineer – Ceramic Vitrified Process, Kilns Process & Production - Vitrified
Abrasives from April 2007 - Oct 2010

6. Trained & Hands on Exposure:
 Engineer for Process Control in International Ferrites Limited
 Trained as process controlled Engineer for In-Process Inspection and Testing
 Performed measurement of X-ray Spectroscopy (SRS 3000) for chemical analysis
 Trained to run Semi-plant for wet mixing process
 Conversant with operation – Riedhammer Tunnel & Brands Batch Kilns
 Conversant for releasing material, testing conductivity, pH, BD, BET, flow ability etc.
 Conversant with other advanced Physical, Chemical measurement of material like XRF DSC, BET method
and Ceramic Slurry parameters.
 Conversant with Power Preparation, Molding & Drying & Sintering process
 Sample preparation & approval for customer approval
Roles & Responsibilities:
 Responsible to design new and cost effective raw materials for the Ferrite Division of EPCOS India.
 To develop new and cost effective material for Power, Frequency and broadband application.
 Handling & Control on Brands Batch Kiln Operation of for R&D.
 Responsible to develop the cost effective sintering profiles and also sintering parameters for Ferrite
Cores.
 Responsible to improve loading profiles at Kilns to reduce handling rejection.
 Measuring the surface area of the coarser and finer milling slurry and making the pallets for XRF
measurement.
 Measuring various electrical measurements for critical and important cores.
 To introduce new raw materials in the production line.
 Development of manufacturing process out of practical experience.
 Development of new materials out of market demand.
 Technology transfer from semi-plant to the successive production line.
Achievements:
High level of contribution in developing the below materials in EPCOS:
 T36 material in Magnetic component
 N51 material for EPCOS in component
 N95 presented in Electronika 06 Munich Germany
 Work as key team member for developed and commercially Introduce 3 new Ferrite Materials – N95, T36 and
N51 during 2005-2007 in Local R&D centre at Kalyani.
 Introduced 5 cost effective raw materials to reduce the overall FG cost in 2004-2006 time period.
 Reduce the rejection level from 25% to 15% for N49 material in 2004.
 Introduce new sintering cycle to improve the Spinel structure for high permeable and low power loss
material in 2005.
 Successfully completed technology transfer from semi-plant to the successive production line.
PROFESSIONAL QUALIFICATION:

7. Sr.
No.
Examination
Board /
University / college.
Year of
passing
% Marks
1
B.Tech
(Ceramics)
Govt. College of Engineering & ceramic
Technologies (formerly known as College
of Ceramic Technologies; Beliaghata,
Kolkata)/ Calcutta University
2004
69%
(Distinction)
2
Diploma
Engineering
Ramkrishna Mission, Shilpa Mandir, Belur
Math
1999-2000 NA
3 B.Sc 1st
Yr. Raja Peary Mohan College, C.U 1998-1999 NA
4 10+2 Standard
Konnagar High School; Konnagar, Hooghly,
West Bengal
1998
64.3%
(Distinction)
5 10th
Standard K R S V, Konnagar, Hooghly, West Bengal 1996
70%
(Distinction)
 2012 ISO 9001:2008 Lead Auditor Certification from DNV Business Assurance, Certificate License no –
28364, Course no A17061 Certified by IRCA.
 Certified Green belt in DMAIC LSS from Sterlite Technologies Ltd. Internal certification agency
Other Expertise & Skill:
 Certified IMS Internal Auditor
 Certified BCMS Internal Auditor
 MSA and SPC Trained
 I have completed ISO 9001:2008 Lead Auditor Certification course from DNV in Nov-2012.
 Certified Internal auditor for BCMS- ISO 22301:2012
 Competent Process and System auditor for in-process and vendor process
 I have attended 3 days OBT Training program in 2010 at Garudnmachi from High Places.
 I have attended Lean Six Sigma Green Belt Training Program from Qual Mind Global- Bangalaore.
 I have attended Lean Six Sigma Green Belt Training Program from Qultima –Pune.
 Attended Supervisor Excellency Program in 2012
 Attended 1 Minute Manager Course
 Converse with PPAP, APAP, FMEA, C&E, COPQ, DWM etc
Hobbies:
 Reading Books
 Listening Music
 Solving Puzzles
 Watching Thriller movies
Strengths:
 Honest, Hardworking,
 Strong orientation with customer needs / expectation
 Can handle & communicate well with customer, vendor & internal team
 Well regarded for interpersonal, written and oral communication skill.
 Can handle multiple tasks simultaneously.

8.  Ability to acquire and apply knowledge rapidly.
 Can work independently with minimal supervision and contributes to a team
Computer Skills:
 Operating System: Windows 98, Windows 2000/2003/2008, Windows XP
 SAP Applications
 Oracle Applications
Thank you, for going through my resume.
Place: Aurangabad – Maharastra
Date: 29/11/2015 Arup Barman Roy