This is a monthly newsletter issued by Quota to communicate with its customers, prospects and the sales community at large. In addition to the events that took place during the month and the planned events, there are valuable articles that are written by well know sales speakers and writers.. Very useful document that I urge you to read it.
Falcon Invoice Discounting: Empowering Your Business Growth
Quota monthly newsletter, june 2013
1. QNEWS • June 2013 • 1
A funny thing happened along the way of life... I missed the fun factor! Working
has never seemed like a chore because I have always enjoyed what I did. I
suppose I was one of the lucky ones as my passion and my profession occupied
the same place. However, on reflection, I realized something was missing... the
fun factor.
When was the last time you had a belly laugh? Or laughed so hard you
cried? Wasn’t it marvellous?... Enjoying our work is a great luxury. Loving our
work is a blessing.
Which brings us the fun factor. Why not have it all? Why not enjoy our work,
love our work and have the fun factor built in? The foundation of the Quota®
System™ is gamification.
Gamification simply means using a learning methodology that employs engagement, fun and interaction.
After 9 years in business and thousands of sales professionals trained we have learned a thing
or two about fun! We all seem to be natural game players as everyone exposed to the unique Quota®
methodology has had fun. Brand new sales people through to 40-year sales
veterans get equally involved in playing, competing and learning. There seems
to be a gene built into each of our DNAs that responds to fun and games!
If you haven’t yet found the ‘fun’ in what you do... consider this: If someone
replaced you today – what would they do differently and how would they
make it fun for themselves and everyone they interact with? When you take
a few moments, I am sure you will also find the ‘fun’ factor in your work and
think of creative ways to make the work & interactions something to look
forward to!
Finally, I am very pleased to announce the addition of two new FUN
programs to the Quota®
System™ family: Quota®
Sales Self Leadership™
(QSSL™) is a dynamic new, advanced program targeted to graduates of our
Quota®
and Quota®
COACH™ (Sales Management) programs. This advanced
program focuses on methods we each can use to enhance our leadership
skills and better engage our customers, employees and selves.
Plus, Quota®
has launched the Quota®
System Reinforcement Program™
(QSRP™). The QSRP™ is a winner! The one-day program is provided to
Quota®
graduates 6 to 12 months post Quota®
implementation. QSRP®
is a complete review of the
10-stage B2B sales cycle covered in Quota®
and uses new interactive exercises, role plays and games
to ensure learning transfer. Sales teams are divided into ‘Pit Crews’ and race each other on the QSRP™
Sales Highway! Great fun and critical skills reinforcement.
Best wishes to each of you for a great summer... and fun!! •
INSIDE THIS ISSUE
Where’s the Fun?
Volume 10, Issue 6 • June 2013
Questions That
Customers Pay
Attention To 3
The Art of the
Question –
Eight Key Rules 4
Fifteen Powerful
Open-Ended
Questions 6
Loblaws QSRP™ winning
team in Toronto with
National Sales Manager –
Mr. Rick McCallum
2. QNEWS • June 2013 • 2
Quota® Public Seminars
June - December, 2013
Quota® programs are run in public seminars internationally. To inquire about registering yourself or
one of your salespeople/managers, please reply to: inquiry@quotagame.com and we will be happy
to provide you with registration information.
Additional information on our Public Seminar schedule can be found at: http://quotasystem.ca/about-
us/public-seminars/
India, Gurgaon - Quota® COACH™, July, 2013
Chennai - Quota® COACH™, July, 2013
Egypt, Cairo - Quota®, December, 2013 (TBD)
USA, New York - Quota® July 24, 2013
New York - Quota®, October 16, 2013
UK, Leeds - Quota®, October 18, 2013
Canada, Toronto - Quota®, August 22, 2013
Niagara Falls - Quota®, September 26, 2013
Montreal - Quota®, September 25, 2013
Toronto - Quota® COACH™, November 4-5, 2013
Toronto - QSSL™, November 4-5, 2013
Toronto - QTTM™, November 5, 2013
Toronto - QSRP™, November 6, 2013
Toronto - QIS™, November 6, 2013
Hungary, Budapest - Quota®, June 26, 2013
Malaysia, Kuala Lumpur - Quota®, July, 2013 (TBC)
QUOTAISSUESELLING
Welcome! You are invited to attend
QIS™ - Quota®
Issue Selling
8:30 AM to 12:00 Noon
Toronto Airport Marriott Hotel
901 Dixon Road (Pearson Airport)
Toronto, ON, (416) 674-9400
QIS™ is an advanced Strategic Selling Program that
builds on the Quota® System core competencies.
The QIS™ workshop is a fun and interactive experience
that teaches participants how to sell on a
strategic level to senior level decision makers.
Seminar Fee of $295 per person!
The QIS™ program is taught at the
University of Toronto Professional Sales Practices
courses and does require prerequisite graduation
from Quota® -The Sales Performance Game,
Professional Sales Practices or other
recognized sales training institutes.
“I wanted to write you after
our national sales meeting
to say that we were most
satisfied with the delivery of
Quota® Coach™ and Q.I.S.™,
totheKrugerProductsAway
from Home Sales Division.
Our objective was to have
you provide meaningful and
current best practice skills
for ... our experienced sales
force ( Q.I.S.). QIS addressed
this objective within a fun
and competitive learning
environment. Feedback, to
me, has been excellent both
from members of the sales
team and sales managers.”
David Ronald
Director Western Region
National Sales Development
A.F.H. Division
To register - contact:
inquiry@quotagame.com /
or: (905) 601-2880
www.quotagame.com
November 7, 2012
1:00 to 5:00 pm
Seminar Fee of $495 per person!
Breakfast/Parking Included
SALESMANAGEMENTWORKSHOP
Welcome! You are invited to attend
Quota® Coach™ -
The Sales Management Workshop
Quota® COACH™ is a unique and contemporary 2-day
workshop that all facets of Sales Management Practices in
today’s business world. Topics covered in the workshop are:
The Quota® COACH™ program is taught in conjunction with
various Universities and is continually updated to represent
the latest trends and best practices in Sales Management.
“The Professional Sales Practices
course has proven to be a great
benefit to me as a National Sales
Manager. I have been able to
implement the practices with the
sales force across Canada and I
believe it is a big reason why we
are prospering during this reces-
sionary time. We have been able
to increase our sales by 30% YTD
and we are currently the best
performing division globally.”
Frank Malta
Handicare
“I feel that I have effectively
acquired the tools to help me step
up to the plate as I am now confi-
dent in my abilities to recruit, to
train and to hold an effective and
interesting sales meeting. I have
more confidence in my abilities...
as well as, confidence in the tools
that I have acquired to successfully
progress in my career in Sales
Management.”
Calum Nicol
Therapist’s Choice
“Our objective was to have you
provide meaningful and current
best practice skills for our managers
( Quota Coach ) and for our expe-
rienced sales force (Q.I.S.). Both
programs addressed this objective
within a fun and competitive
learning environment. Feedback,
to me, has been excellent both
from members of the sales team
and sales managers. We look
forward to having our team use
these best practice skills and for
your team to keep us current on
developing selling techniques.”
David Ronald
Director Western Region National
Sales Development A.F.H. Division
To register - contact:
• Evolution of Sales Management
• Sales Management Roles &
Responsibilities
• Recruiting Elite Salespeople
• Writing Compelling Offer Letters
• Develop Sales Compensation
Plans
• New Colleague Orientation
Program (NCOP)
• Comprehensive Sales Training
Programs
• Field Coaching Competencies
• Creating Dynamic Reward &
Recognition Programs
• Conducting Memorable Sales
Meetings
• Sales Performance Tracking
• Territory Marketing Plans (TMP)
• Focused Coaching Programs
• Managing Sales Performance
Challenges
November 5-6, 2012
8:30 am - 4:00 pm
The Toronto Airport Marriott Hotel
901 Dixon Road (Pearson Airport)
Toronto, ON (416) 674-9400
$1,295 p.p., Breakfast/Lunch Included
inquiry@quotagame.com
or: (905) 601-2880
www.quotagame.com
SALESSELFLEADERSHIP
Welcome! You are invited to attend
Quota®
Sales Self Leadership™
November 6th, 2012
8:30 AM to 4:00 PM
Toronto Airport Marriott Hotel
901 Dixon Road (Pearson Airport)
Toronto, ON, (416) 674-9400
Quota Sales Self Leadership™ is a fun, interactive
learning experience that teaches participants critical
sales self-leadership skills. Sales, self-development
and leadership concepts are blended to help you become
the best sales leader - YOU can be! The concepts covered
in this unique and inspiring program teach you how to plan
for sales leadership and leverage for maximum success.
Seminar Fee of $595 per person
Continental breakfast and lunch included
Come participate in the unique sales
development experience used by:
SAMSUNG; HEINZ; SHARP; TOSHIBA;
WASTE MANAGEMENT; KRUGER PRODUCTS; etc.
“This program received a
very high rating... it was
competitive, educational
and indeed fun. It is tough
to beat those three... we
are a better group because
of the Quota® experience”.
Mr. Roger Keeley
Corporate Director of Marketing
- Atlantic Packaging
“The program was very
well presented, fast paced
and kept everyone involved
and on task while having
fun. The day just flew by!”
Mr. Gord Leah Business
Director - RISO Canada
“Quota® got our team all
on the same page, speaking
the same language. One of
the biggest learning areas
for us after the Quota®
session was that my team
now recognizes when/how
to use the Quota® sales
process to successfully
conclude the sale.”
Mr. Clark Hortsing
National Sales Manager
Student Guard Health Insurance
To register - contact:
inquiry@quotagame.com /
or: (905) 601-2880
www.quotagame.com
!
!
!
!
!
!
!
!
!
Welcome! You are invited to attend
Quota® - The Sales Performance Game
at
The Shine Business Centre, Leeds LS8 5HS
Thursday 21st
March 2013
9.00 am - 4.30 pm
Quota® is a dynamic sales performance game that has
been used by many of the World’s top companies.
The game is a fun, interactive and competitive
experience that teaches players about
business-to-business sales processes & cycles.
!
!
Each player develops an increased awareness of critical
sales skills and knowledge while playing the game...
….and having fun!
!
!
!
Come participate in the unique sales
development experience used by:
HEINZ; SAMSUNG; SHARP TOSHIBA;
HERMES; GB GROUP PLC etc..
!
To register - contact:
!
MARTIN'ALLISON'MBA,'FInst.SMM'
'
E:'martin@quotagame.com''
'
M:'07547'154107
“This programme received
a very high rating... it was
competitive, educational
and indeed fun. It is tough
to beat those three... we
are a better group because
of the Quota® experience”.
!
Mr. Roger Keeley
Corporate Director of Marketing
- Atlantic Packaging
!
!
!
“The programme was very
well presented, fast paced
and kept everyone involved
and on task while having
fun. The day just flew by!”
!
Mr. Gord Leah
Business Director - RISO
!
!
!
“Quota® got our team all
on the same page, speaking
the same language. One of
the biggest learning areas
for us after the Quota®
session was that my team
now recognises when AND
how to use the Quota®
sales process to
successfully conclude the
sale.”
!
Mr. Clark Hortsing
National Sales Manager
Student Guard Health Insurance
3. QNEWS • June 2013 • 3
Questions That Customers
Pay Attention To
By Stu Schlackman
You may be asking yourself, “Why didn’t I get the follow-up meeting with that recent prospect”? You
asked all the right questions and got the answers you needed to qualify them. You have their
budget, their goals and needs, their timing to make the decision, who will decide, and of course you
know your competitors that are also in play. AND, you believe you have the perfect solution to meet
their needs!
Unfortunately this happens to many sales professionals yet only one will earn the
customer’s business. While you may be asking good questions, you may not be asking the right
questions. You want to ask the type of questions that make the customer take notice of
who you are and what you have to offer. What makes them pay attention to you? What are the
questions that get the customer to say “tell me more”?
Customers get bored when you ask the basic surface questions. These are the questions
that you need to have answered to better understand the customer’s situation and so that
your solution can be positioned to meet the customer’s needs. Customers already know their
situation! Customers want to know what makes you different from the pack and how you can help
them in a way that provides value that no one else can deliver. And remember, the last thing
your prospects want on a first appointment is a presentation! This meeting is not about you and
what you offer. It should be all about your customer and how you can help them meet/exceed
their needs and achieve their goals and objectives. Customers want the conversation to be all about them.
In other words let them talk – you should be listening!
So what are the questions you should ask? Think about it this way – customers engage
best when they are asked specific & targeted questions that peak their interest and highlight
the consequences of unsolved issues. There are 3 critical types of questions you need to ask to
build momentum and insure that you get the next meeting.
1 What are the issues? To build the critical trusting relationship, you need to understand
what’s really going on. Ask them, “What issues are you facing that most need to be resolved”?
Do not start by asking what type of solution they are looking for or how much they will spend;
instead aim to learn where they are experiencing pain? How bad is the pain and how long has
it been going on? The best sales people dig deep when it comes to understanding customer
issues.
2 What is the cause? Ask them, “How long have you been having this issue? Is it
getting better or worse? Do you have any thoughts on why?” These probing questions will
demonstrate that you are truly interested in understanding their situation to the fullest extent.
In other words you are building credibility with the customer and showing them that you care.
This approach takes the conversation to a better level of understanding and often they will even
discover something they hadn’t seen before. Helping your customers understand the cause of
their issue helps you understand which solutions to offer, when appropriate, and helps them to
think through the situation.
3 What is the impact? Impact questions help to create a sense of urgency about the
issue. Now that you more fully understand the problem and how it was caused, it’s time to talk
about the possible impact on the business. Ask them, “How do you think this issue is having an
impact on productivity, customer service, revenues or operating expenses”? When you can help
them understand the impact, they are one step closer to taking action in your direction.
Discover
sales trends
for the new
economy
Click Here
• Recruiting Elite Performers
• Coaching Competencies
• Sales Meeting Checklist
• Time & Task Management
• Managing Performance
Problems
• Maximize your sales training
investment
Take your team to the
next level of Performance
with Quota® Coach™!
Introducing Quota® CRM™!
Unique and proprietary software that allows you to:
• Manage your portfolio of
clients
• Track your ROI on marketing
• Identify critical coaching areas
• Consolidate your sales team’s
performances into one report
• Compare individual vs. team
vs. company sales
performance
Contact (905) 601-2880 or email
inquiry@quotagame.com
to get more information
on this outstanding
sales Development
tool!
• Quota® Reinforcement
• Race the sales highway!
• Unique game format
• Review of 10-stage B2B
• 40 Competencies reinforced!
• Team building format
• Structured as Quota® follow
up program 6-12 months post
Take your team to the
next level of Performance
with QSRP™!
Contact (905) 601-2880 or email
inquiry@quotagame.com
to get more information
on this outstanding
sales Development
tool!
Introducing Quota® Sales Self
Leadership (QSSL™)!
Unique and proprietary software that allows you to:
• Advanced Leadership Program
• Bettter engage your clients
and sales representatives.
• Identify self-improvement
areas
• Action plan the new you!
• Evaluate your leadership style
and where you want to grow
• Thomas International Personal
Profile Assessment included!
Contact (905) 601-2880 or email
inquiry@quotagame.com
to get more information
on this outstanding
sales Development
tool!
PLAYE
R W ORKBO OK
PLAYE
R W ORKBO OK
4. QNEWS • June 2013 • 4
Good selling is all about going below the surface by asking thoughtful,
probing questions that help to uncover the key issues, the root causes, and
finally the impact that their most painful issues can have on their business.
Prepare to ask questions that your customers will pay attention to and you
will be much closer to building the kind of relationships that will lead to more
closed sales.
Good selling! •
The Art of the Question –
Eight Key Rules
By Rick Johnson
Any successful sales strategy starts with the ability to understand the “Art of the Question”. It is imperative
that you understand the customer’s needs and find their pain. That not only means asking lots of
questions but it means asking the right kind of questions and then listening very carefully. If you become
skilled at the “Art of Questioning”, you will be amazed at the information you can uncover.
Key Rules for the “Art of the Question”
Rule #1 Gain information. Don’t assume anything when you are building relationship equity with
a customer. Ask question after question until you completely understand your customer. The real
value is not in the answer but in the ability to ask the right questions.
Rule #2 Check your relationship status and customer interest. Ask questions that
uncover the customer’s attention level. Determine if they understand your value propositions.
For example, ask whether they agree that your business relationship can help them increase
profitability.
Rule #3 Determine buyer makeup. Ask questions to find out where the buyer is
“coming from,” if he is experienced, knows exactly what his needs are and understands how your
products can be beneficial.
Rule #4 Encourage interaction so you can listen more. When you ask questions,
you encourage the buyer to talk. This makes the buyer like you better-and helps you learn more
about them personally and about their business. It’s especially helpful to get the buyer to talk
when you realize you have said something they didn’t agree with or understand.
Rule #5 Share information. Sometimes you may want to provide information that will
help your customer understand your products, your company and the value you provide. For
example, you could ask, “Did you know that our product line is rated number one by Purchasing
Magazine?”
Rule #6 Ask what they think. Questions that ask for someone’s opinion not only provide
knowledge, but also indicate that you are interested in what that person has to say. For example,
ask, “If you could make a preseason buy with X terms, how much impact would that have on your
growth and net profit.
Rule #7 Staying Focused. Key questions asked when the conversation seems to
wander can get you back on track toward meeting your goals. Asking personal questions about
a prospect to find a starting point is fine, but eventually you need to discuss the real reasons
for meeting. Asking questions like “Can we get back to that issue you mentioned regarding your service
problems? This will refocus attention on the important issues.
• Recruiting Elite Performers
• Coaching Competencies
• Sales Meeting Checklist
Time & Task Management
Introducing Quota® CRM™!
Unique and proprietary software that allows you to:
• Manage your portfolio of
clients
• Track your ROI on marketing
• Identify critical coaching areas
• Consolidate your sales team’s
performances into one report
• Compare individual vs. team
vs. company sales
performance
Contact (905) 601-2880 or email
inquiry@quotagame.com
to get more information
on this outstanding
sales Development
tool!
Mr. George
Anastasopoulos – Quota®
Sales Self Leadership™
author and facilitator
5. QNEWS • June 2013 • 5
Rule #8 It’s not about you. Simply put, questions that make the customer feel important
go a long way to strengthening your relationship. If the customer has mentioned any type of
difficulty such as shortages, personnel issues or product quality issues from other suppliers don’t
start puking all over them with a sales pitch. Ask them if they are having a rough day, a rough
week. Ask if there is anything you can do to help. I once asked a customer what it would take to
do business with him and he told me I needed to give him the product free. That led to further
discussion and a consignment program that turned him into our largest account.
Questions can be Powerful
Asking the right question at the right time can be very powerful. Timing of questions and
the types of questions are directly proportional to your relationship with the customer. Initial
questions should all focus on developing your relationship equity with the customer. One of my
very first mentors once said to me; “Rick, if you call on a customer and talk for forty-five minutes
telling him all about your products, your company and preach about features and benefits and
he talks for fifteen minutes, when you leave he probably isn’t going to think you are a very good
sales person no matter how good your presentation was. On the other hand, if you talk to him for
fifteen minutes asking the right questions about his problems, his company, his goals and even
his personal beliefs and family and you let him talk for forty-five minute, chances are he is going to
think you are one of the best salesmen that ever called on him. How can he not think that when
you just spent forty-five minutes listening to him tell you about his issues, his challenges, his
problems, his company and even his family?”
Choose Your Questions Wisely
Do you remember some of your basic sales training when it comes to the types of questions
to ask? As you recall, there are two basic types of questions. They are closed end questions and open
end questions. The individual situation and type of information you are trying to get often dictates which
type of question to use. However, during the initial relationship process, open ended questions should
dominate.
Closed Ended Questions
Closed ended are restrictive questions that can be answered very quickly with
a simple yes or no or a very limited response. This type of question is useful
for obtaining a specific bit of information, data or validation. They are often
used in the closing process as well. Examples include questions like:
Do you want me to order six or eight widgets for delivery next Tuesday?
Do you prefer our next appointment to be on Monday or Thursday?
Open Ended Questions
Open-ended questions do not lead the customer and they do not require a
simple answer. Open ended questions seek to gain a better understanding
of the customer by getting them to reveal much more about their objectives,
needs, current situation and personality profile. Examples include questions
like:
Can you explain to me exactly how your business generates new accounts?
How do you determine which business segments are going to get priority
on resource allocations?
Can you tell me about the last time you missed productivity targets and how
you got things back on track
• Recruiting Elite Performers
• Coaching Competencies
• Sales Meeting Checklist
• Time & Task Management
• Managing Performance
Problems
• Maximize your sales training
investment
Take your team to the
next level of Performance
with Quota® Coach™!
Introducing Quota® CRM™!
Unique and proprietary software that allows you to:
• Manage your portfolio of
clients
• Track your ROI on marketing
• Identify critical coaching areas
• Consolidate your sales team’s
performances into one report
• Compare individual vs. team
vs. company sales
performance
Contact (905) 601-2880 or email
inquiry@quotagame.com
to get more information
on this outstanding
sales Development
tool!
• Quota® Reinforcement
• Race the sales highway!
• Unique game format
• Review of 10-stage B2B
• 40 Competencies reinforced!
• Team building format
• Structured as Quota® follow
up program 6-12 months post
Take your team to the
next level of Performance
with QSRP™!
Contact (905) 601-2880 or email
inquiry@quotagame.com
to get more information
on this outstanding
sales Development
tool!
Introducing Quota® Sales Self
Leadership (QSSL™)!
Unique and proprietary software that allows you to:
• Advanced Leadership Program
• Bettter engage your clients
and sales representatives.
• Identify self-improvement
areas
• Action plan the new you!
• Evaluate your leadership style
and where you want to grow
• Thomas International Personal
Profile Assessment included!
Contact (905) 601-2880 or email
inquiry@quotagame.com
to get more information
on this outstanding
sales Development
tool!
PLAYE
R W ORKBO OK
PLAYE
R W ORKBO OK
Loblaws QSRP™
winning team – Calgary
6. QNEWS • June 2013 • 6
It’s a Cake Walk
These are simple rules about a simple concept and yet it is amazing how many
sales people, even experienced sales people forget to apply them. Sales is not
easy especially when the economy is struggling. So print these eight simple
rules out and have your sales force keep them close at hand. Maybe just this
little reminder may make a difference during these tough times when they are
out trying to increase sales and gain market share. •
Fifteen Powerful
Open-Ended Questions
By M. Schultz and J. Doerr
The best way we can serve our clients is by knowing what’s going on
in their worlds. And the best way to find out what’s going on in their
worlds is to ask them open ended questions – the kind of questions
that get them talking about themselves.
Following are fifteen open ended sales questions you can ask
that will help you get the full picture of your clients’ situations and
needs. These open ended questions are broken down into three
groupings within the RAIN™ Selling Framework:
• Rapport
• Aspirations and Afflictions
• Impact
Five Rapport Generation Questions
Ask these open ended sales questions to help you get to know your
current or potential clients and establish an understanding of their
current reality.
1 What’s going on in your business these days?
2 If the Wall Street Journal were to write about what was going on
in your industry (or your business) in the last few months, what
would they say?
3 How has your business changed in the last few years?
4 What’s it like doing your job these days?
5 Can you help me to understand what’s happening in your world
these days?
Five Questions to Uncover Aspiration
and Afflictions
Ask these open ended sales questions to help you understand what
afflictions (challenges) your client is facing, and what aspirations
(goals) they have for their business.
1 What keeps you up at night? (An oldie, but goodie.)
2 In the best of all possible worlds, what do you think you could do
with your business?
3 What’s holding you back from reaching your revenue (or profit, or
other) goals?
University of Toronto –
St. George Campus –
Quota Champions!
Kruger Products Ltd. –
QSSL™ Championship
Team
Kruger Products AFH
Division in St. John’s,
Newfoundland
7. QNEWS • June 2013 • 7
4 If there were no restrictions on you, what business difficulties would
you erase? Can you tell me why you say that?
5 What does success look like for you and your business?
Five Questions to Uncover the Impact of Solving
(or Not Solving) Aspirations and Afflictions
Ask these open ended questions to help put a monetary value on solving
your clients’ afflictions or achieving their aspirations.
1 If you could overcome these challenges, what would happen to your
company’s financial situation?
2 If you were to make this happen, what would it mean to your career?
3 How would implementing these changes affect your ability to
compete?
4 How do you think senior management would evaluate the success of
this initiative?
5 If you don’t solve (insert the particular challenge here), what kind of
difficulties will you face going forward?
As you ask any open ended questions, bear in mind that a most difficult task is not
sounding too salesy when asking questions. While we’ve suggested wording here in
this article, feel free to make the wording your own. Find your own voice when asking
the questions.
Also, sometimes all you need is to ask one open-ended question and your client
will share with you all the information you need to help them. Other times you may
need to ask a few, but make sure you don’t overdo it. You don’t want to make your
client feel as if he is on the witness stand.
One other tip: if your client answers a question but you want them to expand a
bit more, ask them, “how so,” or “can you tell me a little more about that?” You’ll be
surprised at just how much you can learn, and the difference it will make in your ability
to help your clients succeed. •
Quota®
Players
in Budapest, Hungary!
Quota®
Championship
Team in Budapest!
Telephone: +1 (905) 601-2880
Fax: +1 (905) 828-7890
E-mail: inquiry@quotagame.com
Website: www.quotagame.com