1. “The Dog Days are Over”ERP Integration with aspdotnetstorefront BJ O’Reilly President ISM

2. Every week we have customers who are looking to start an online store. What does it cost? How can I get a store front setup quickly? Is it easy or hard? Most are B2C businesses looking to tap into the consumer market. Others are B2B businesses looking to enhance their customer’s experience. Most businesses own or utilize an ERP or business accounting product. Customers want to move to the next level with e-commerce. Is it Important?

3. My systems must integrate. All my inventory must be on the web. Can’t I just plug in an e-commerce solution to my ERP Package? Why is integration so expensive in some cases? Just import my customers to the web. I really need support for questions after hours for the website. I am sure I can just push a button and have e-commerce. Yahoo says I can. What are companies thinking?

4. e-commerce is the most revolutionized way of selling products for a relatively low cost. Often owners use e-commerce systems and ERP separately. Making Silos of information between systems. Creating more work for the staff. “Ripping and Tearing” data creates errors. Wrong product codes Billing and/or Shipping address issues Integration done right for each ERP system makes a robust end-to-end solution with a low cost of maintenance. How? The Reality..

5. Key Benefits to Integrated ERP and e-commerce system

6. Why? Increases Self Service Functionality Real time data from the ERP System to your e-commerce system Allows customers to view available inventory Supplies up-to-date sales information, both from web and phone orders in the ERP System Order Tracking Real Time Order Status Updates tracking information from shipping system Reduces cost of operations Improves the customer experience online

7. Reduces Inventory Costs by having updated sales information from all sources. All web sales are in the ERP system allowing your staff to stock and purchase more effectively. Efficient Financial Reporting as a result of web transactions. Quick financial reporting on sales from Web commerce. Allows management to change course quickly, instead of waiting for sales update from web store. Gives financial transparency for the whole company. Why?

8. Better Control on your business outlook. Can increase competitive advantage with real time information. Purchase decisions on the web are known daily instead of later until data is updated. Know what customers are doing more quickly. Receive rapidly-updated feedback as customers share their experiences with your product. Business hours are now 24 hours a day, 7 days a week with little or no overhead. Orders are ready for Monday morning fill in the ERP system. Why?

9. Increased Internal productivity. Streamlines business processes. Reduces entry errors between systems. Order fulfillment time is reduced. Tracking information is written back and communicated to customer quickly. Customers can track order status. Manufacturing or purchasing can be done quickly as information is received in real time. Reduces human resource involvement. Why?

10. Increased Customer Satisfaction Up to date product information; customer sees inventory details when order is entered Inventory Availability Order Tracking Detail Previous Order Detail Previous Order history in or out of the e-commerce package B2B information such as Invoice History, Purchase History, Quote History, and Tracking History Email communication on order status and updates Why? (The One!)

11. Different Integration methods exists today. You will need your e-commerce and ERP vendor to talk. In most cases, they have solutions already built. Never be afraid to ask how much… Remember, there is always more than one solution or answer. Don’t settle for “this is the only way we can do this!!!!” What are some of the integration methods? Simple Import/Exports (CSV, Excel) In some cases, this information is manually passed in files between systems. This is usually not complex and most systems support import/export. It often comes down to field and format mapping which can usually be done by your ERP vendor and/or e-commerce professional. How?

12. Web Services or SOAP. XML is used to map systems and is about real time. Movement of data can be “when required” or “self-initiated.” Can happen when transactions happen.. Orders placed Tracking updated Invoices created Inventory updated Database Integration using SQL. Most systems use SQL. Staging tables and integration can be handled by the SQL database. How?

13. Check with your ERP vendor to find out if solutions matched to your ERP product exist. Most e-commerce players, including aspdotnetstorefront, have integrations built either by aspdotnotstorefront or by other ERP players like ISM. Check to see that your ERP system is up-to-date. Most people have older ERP systems and cost of integration is sometimes more expensive than replacing the system. Who?

14. ERP Integration with e-commerce Saves employee time Improves customer service Improves order accuracy Increases inventory efficiencies Most ERP packages have integration points built in Conclusion

15. THANK YOU! BJ O’Reilly bj@goism.com 877.496.5350 Questions or Advice?