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Small Business
Big Marketing

Better Business Series
How can you
    acquire and
       retain
    more clients
    in the current
       market?


2
What are your clients doing right now?
Uptake of new technology exponentially increasing in speed
and is the main driver of change




                              3
Shift from Corporate to Community has begun




                         Morningstar.com
                         Traffic




                         AmericanFunds.com
                         Traffic




                         Facebook
                         Traffic


4
Search Engine vs. A Community




                      5
Social vs. Professional




                          6
Social Media, it’s not just for teenagers…




    Source: Franklin Templeton Investments, 2012
7
Everyday things are being re-imagined




                        8
Something more recent…
News before the news even breaks…..
Every day things are being re-imagined




                        11
Consumer behaviour has changed



On
Demand
 Online
           Recommendation
 Source: Nielsen’s Global Trust in Advertising Survey 2012
                                                             12
Our industry is also changing...




   50% of Australians across all age groups want simple
       advice or a DIY option for financial advice.
Same effort, different focus


    Traditional                Modern
     Marketing                 Marketing




                          14
Just part of your marketing mix


   Traditional                    Modern
     Marketing
                      &           Marketing




                         15

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Small business bigmarketing_introduction

Notas del editor

  1. In today's world people have fast and convenient access information online and customers are increasingly taking control of their needs.On Demand - Customers want information on demand with the freedom and flexibility. Consumers are connected and expect instant information and immediate gratification. Time compression - Research from Datamonitor found that 44% of consumers across 14 countries now say that it’s difficult to manage their daily obligations and find time to relax. In addition to that we are faced with wide range of choice Equals - Customers don't trust advertising anymore - 92% of global consumers say they trust earned media (word-of-mouth and online recommendations) above all other forms of advertising, an increase of 18% since 2007. although online consumer reviews are the second most trusted form of advertising with 70% of global consumers trusting them, an increase of 15% in four years.