IIBA® Brisbane
The rise of ChatGPT, Chatbots and AI
IIBA®
Global 2022 Chapter of the Year

IIBA® Australia acknowledges the Traditional Owners of
country throughout Australia and recognise their continuing
connection to land, waters and culture.
We pay our respects to Elders past, present and emerging and
extend our respects to all Aboriginal and Torres Strait Islander
people present with us today.
Acknowledgement of Country

Overview:
As chatbots and AI are advancing rapidly, there are
concerns about the potential threat they pose to
traditional business analysis professionals.
At the end of this presentation we will get insights on
how business analysis professional can stay ahead of
the curve with this rapidly advancing technology
landscape.

Presenters of the Day
Ronak Mathur: Automation Architect at Mater Hospital
Hadi Harmozi : Principal consultant (Technical BA)

Presenter Intro
Ronak Mathur:
Ronak is a Microsoft MVP, International Speaker, tech community leader, mentor, and co-author
with 6+ years of multinational leadership experience with a specialization across the verticals of
Financial Services, Insurance and Healthcare. Ronak has represented in many national and
international conferences and being a tech community leader, he has played a key role in creating
the ecosystem of AI, Automation and Machine Learning in Australia. Ronak’s tech articles and
journals are published in United States tech media house “Acceleration Economy”.

What is ChatGPT?
AI based tool/chatbot that has the ability to do conversations like humans in very structured way.
It uses Artificial Intelligence and Natural Language processing model to generate responses and the model is
trained on millions of datasets.
What can you ask this tool to do for you?
• Write essays or articles
• Poems
• Emails
• Code
• ….and many other things.

Can ChatGPT help our Business Analysts?
• Yes, it will be gamechanger for the BA community.
• Chatgpt is capable of writing structured meeting summary
• It can also draft a nice email by extracting information from meeting summary and keep it ready for you to
send.
• It can create Functional requirements automatically from the verbal conversation summary.
• It can act as your personal assistant in doing the work that consumes some your critical time.

How can I access ChatGPT features?
• To try out, you can definitely go to official webpage of OpenAI but practical use of it can only be
seen when it is integrated with business applications.
• Soon, ChatGPT will be incorporated into a wide range of enterprise software, including
Dynamics 365, Teams, etc.
• After the success of ChatGPT, Microsoft has taken the next logical move and introduced
CoPilot to the Microsoft Dynamics 365 ecosystem.
• The true value of ChatGPT will be known once it is integrated into a variety of business apps.

Example tested with ChatGPT model
Create a Functional Specification from the following verbal description of a provider:
“Whenever a customer is interested in one of the services I provide, I would like to be notified by email with the customer’s data and a preview of what he/she wants, so I can prepare myself to
get in touch with him/her and make a service proposal. If a standard service is expected, something that already has a clear scope and pre-defined price, I would like the customer to already
schedule this service considering the availability of my agenda that is currently controlled in Google Calendar.”
Response from ChatGPT
Here is a possible functional specification based on the given verbal description:
Title: Notification of New Orders to Service Providers
Description: The application should notify service providers by email whenever a customer is interested in one of the services they provide. The email must include the customer’s data (name,
email address, telephone number) and a preview of what he/she wants (description of the service) so that the provider can prepare to get in touch with him/her and make a service proposal. If it is
a standard service that already has a clear scope and predefined price, the customer must be able to schedule the service directly in the application, considering the availability of the provider’s
schedule, which will be controlled in Google Calendar.
Functional requirements:
• The app should email the provider whenever a customer is interested in one of your services.
• The email must include the customer’s data (name, email address, phone number) and a preview of what the customer wants (service description).
• The application must allow customers to schedule standard services directly in the application, considering the availability of the provider’s schedule, which will be controlled in Google
Calendar.
• The application must allow service providers to access the provider’s calendar availability in Google Calendar.

Final Thoughts
• We have seen how it can benefit BA’s, programmers, content writers etc, however, if
you see, it can be also be used to bypass existing systems and students can even
write exams with help of ChatGPT.
• It’s time to upgrade our existing systems that were built years ago and let’s not blame
the new technology for the misuse.S
• Tell me in the Chat, What do you think of ChatGpt? Is it useful or just another
buzzword?

Q/A

Presenter Intro
Hadi Hormozi:
Highly experienced BA with deep technical expertise and industry knowledge, digital community
leader, IIBA committee member, ex university lecturer and researcher, presenting the research
on AI (ChatGPT) and its potential applications in enhancing customer experience, streamlining
operations, and generating valuable insights and how it will affect BAs. Join us for a
thought-provoking chat on the transformative impact of ChatGPT on the world of BA.
Hadi Hormozi

Hadi
AI is reducing BA jobs or not?
What a BA needs to not replaced by AI?
Is ChatGPT is the only AI tool for a BA?

AI is killing jobs? Or creating more jobs?
Source: PWC

AI is killing jobs? Or creating more jobs?(cont.)
PHOTO-ILLUSTRATION:
ISTOCKPHOTO

OMG! How about BAs?

How BAs will use it?
PHOTO: ADOBESTOCK

What that means for BAs?
These are just some examples!
● Writing SQL queries/HTML code/Excel
formulas/Sample JSON (if needed) — although it
makes sense to cross-check it. You can ask it about
the vlookup used in MS Excel and it gives you
information and an example as well
● Identifying test cases for different software and
scenarios
● Describing complex business topics and features or
regulations for drafting into a business requirement
doc or a functional specification doc
● Decoding patterns in a passage of comprehension or
an XML message

Do we have more AI tools for BAs?
These are just some examples!
Name Usage Area Description
ChatGPT
Customer Support, Marketing,
Sales
Conversational AI that can assist in customer support, generate responses to queries and engage
with customers in natural language. A good assistant for BA activities
Cogram
Project Management, Agile
Development, Collaboration
Helps BAs / PMs to automate repetitive tasks and simplify workflows, improve team collaboration
and manage deadlines.
Compose AI Content Creation, Marketing
Generates high-quality marketing copy, product descriptions, user guides, and social media
content, helping BAs save time and effort.
Glasp
Market Research, Competitive
Analysis
Helps BAs to gather and analyse market data to identify trends, customer needs, functional
requirements, and competitors' strategies.
Grammarly Writing, Editing
Assists in writing and editing business documents and communications, offering suggestions for
grammar, spelling, and style.
SlidesAI Presentation, Design
Helps BAs in creating engaging and visually appealing presentations using AI-powered design
tools.
Excel Formula Bot
Data Analysis, Spreadsheet
Automation
Automates complex Excel tasks, providing quick and accurate calculations and analysis, freeing
up time for business analysts.

Do we have more AI tools for BAs?(cont.)
… and more …
Name Usage Area Description
Akkio Predictive Analytics, Data Science
Offers a low-code platform for businesses to build and deploy AI models, providing insights into
customer behavior and trends.
Quillbot Writing, Editing
Helps BAs to generate high-quality content by providing AI-powered suggestions for sentence
structure and vocabulary.
Smartwriter Writing Assistance
Smartwriter helps Business Analysts with their writing tasks by generating AI-powered text that is
coherent and professional. It can also check grammar, tone, and style.
Stockimg AI Design and Presentation
Stockimg AI helps Business Analysts with their design and presentation tasks by generating
AI-powered images based on text inputs. It can also provide editing tools for customisation.
Poised Data Analysis
Poised helps Business Analysts with their data analysis tasks by providing a suite of AI-powered
tools for data cleaning, visualization, and machine learning model building.
Uizard Design and Prototyping
Uizard helps Business Analysts with their design and prototyping tasks by generating AI-powered
interactive prototypes based on user inputs. It can also provide editing tools for customization.
Fireflies AI Meeting Management
Fireflies AI helps Business Analysts with their meeting management tasks by generating meeting
summaries and action items based on voice and text inputs. It can also integrate with other tools.

Do we have more AI tools for BAs?(cont.)
If you still need more examples, check this interactive AI landscape: mad.firstmark.com
Name Usage Area Description
Hugging Face NLP
Hugging Face is an AI-powered platform for natural language processing (NLP) that can be used to
build chatbots, language models, and other NLP applications. Business Analysts can use it to
analyze customer feedback, automate customer support, and more.
DataRobot Automated Machine Learning
DataRobot is an AI-powered platform for automated machine learning that can be used to build
predictive models, optimize business processes, and make data-driven decisions. Business
Analysts can use it to automate repetitive tasks, improve forecasting accuracy, and more.
IBM Watson NLP, Machine Learning
IBM Watson studio (and its Business Automation Workflow) is an AI-powered platform for natural
language processing, machine learning, and other cognitive services that can be used to build
chatbots, recommendation systems, and other AI applications. Business Analysts can use it to
analyze customer data, automate business processes, and more.
Synthesia Video Creation
Synthesia is an AI video generation tool that can be used to create engaging and personalized
videos for business presentations, social media, and marketing campaigns.
ResumeAI Human Resource, Recruitment
Assists in creating and optimizing resumes to fit job descriptions, making it easier for businesses
to hire qualified BAs.
Otter AI Transcription and Note-taking
Otter AI helps Business Analysts with their transcription and note-taking tasks by generating
AI-powered transcripts and notes based on voice inputs. It can also provide editing tools for
customization.

Q/A
This image is generated by another AI tool (Dall-E2):
“Question and Answers funny business analyst”

For more information and to register visit
https://australia.iiba.org/events-list
Future Events
• In-person event: March (TBC) - Interview Excellence/Mastery : Mock interviews and
constructive feedback for career readiness
• Online event: April (TBC) - Interview Excellence/Mastery: Proven tips and feedback to ace
your next interview
• Online event : May - Insight Collective : A Professional club for uncovering insights in journals
and whitepapers
• Study Group (Hybrid) : May - Agile Extension
• Brisbane Mentorship program : May

Festival of Business Analysis
16 – 20 of October 2023
Australia & New Zealand
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