A unique cross cultural training to gain confidence with US American business colleagues and counterparts.

1. Jennifer Kumar, MSW, CC
OWNER AND PROGRAM DIRECTOR, AUTHENTIC JOURNEYS
authenticjourneys@gmail.com | http://authenticjourneys.info
©2014 Do not reprint without permission.
Doing Business with Americans: A US Cross Cultural Training
Participants will learn the conversational do’s and don’ts with Americans in business
relationships. Small talk, conversation and American business values will be discussed
and practiced in this lively one-day seminar. -Presented by Ms. Jennifer Kumar
Target audience: Indian or professionals new to the US culture who work with
Americans or in the US. Onshore, offshore and
outsourced employees are often nominated
for these programs to increase understandings
of American's mindset, working culture and
approach to professionalism and building
successful business partnerships and
relationships.
For customized training solutions for your
team, contact Jennifer here.
General Program Outline:
Morning:
Introductions & Small Talk with US Clients
Participants will identify appropriate small talk topics, while learning to avoid topics
that Americans don’t talk about at work. Participants will have a chance to practice
creating small talk conversations with feedback from an American citizen.
US Workplace Values Discussion
Behavior of any people is shaped by their values. Learn the mindset of Americans
through learning their workplace values through discussion, demo, interactive
activities and live feedback from an American citizen.

2. Jennifer Kumar, MSW, CC
OWNER AND PROGRAM DIRECTOR, AUTHENTIC JOURNEYS
authenticjourneys@gmail.com | http://authenticjourneys.info
©2014 Do not reprint without permission.
Afternoon:
Group Discussion Skills for In-person and Phone Meetings
Afternoon sessions include case studies and role plays where participants will re-enact
client scenarios applying the concepts from the morning session. The facilitator will
provide insight and tips for improvement to build confidence in interacting with US
Americans.
Targeted Voice and Accent Modules
When and where required, accent modulation and voice enhancement exercises will
be delivered to improve the voice quality of participants over the phone with US
clients. Participants will be exposed to US English phrases and words as related to the
topics at hand.
For customized training solutions for your team, contact Jennifer here.
Keep in Mind:
This above outline offers scanerios generalized to many cross-cultural problems in
India-US based teams. Collecting case studies, customer feedback and specific
scenarios from client or onsite interactions can tailor this training to help your
employee's solve their cross-cultural blunders. All company specific details, stories,
client or customer feedback collected to tailor the training will be completely
confidential.
Most frequently, this training is delivered directly to the employees, client-facing team
members, managers, and others working with Americans.
This training is also available as a Train-the-Trainer's module to India-based trainers or
trainers in the US providing cross-cultural training to expat workers working and living
in the USA.
For customized training solutions for your team, contact Jennifer here.

3. Jennifer Kumar, MSW, CC
OWNER AND PROGRAM DIRECTOR, AUTHENTIC JOURNEYS
authenticjourneys@gmail.com | http://authenticjourneys.info
©2014 Do not reprint without permission.
Previous Participants Praised This Program:
“This course builds skills in selling, marketing, and/or providing services to our
customers and partners. I will incorporate the cultural practices learnt in the calls and
client facing scenarios.“ Microsoft Participant at Hyderabad
"This was a unique training that helped me to build communication block by block and
present it. I also learned the proper pleasantries and some phrases used by Americans
(ex. "on the dot")." – Sunil Joseph, UST Global
“The activities in the session make the sessions more alive. I like your way of talking as
it encourages us a lot.” ~Rishi, Infopark

4. Jennifer Kumar, MSW, CC
OWNER AND PROGRAM DIRECTOR, AUTHENTIC JOURNEYS
authenticjourneys@gmail.com | http://authenticjourneys.info
©2014 Do not reprint without permission.
“We could express our feelings and opinions freely in your class. The activities are
really good, so the classes are not boring.” ~Dilna, Kochi
“After your sessions, I can understand a little better how the US and Indian cultures
work. I have also learned some important conversational skills (greetings, goodbyes,
tones, etc.) that will help me understand and communicate with US clients better.
Thank you for helping us to understand ourselves better.” ~Nikhil Vincent, UST Global
For customized training solutions for your team, contact Jennifer here.
Photos of Past Participants (used with permission):
Selected companies that have benefited include: Arbitron, Microsoft, Think Palm, UST
Global, and others.

5. Jennifer Kumar, MSW, CC
OWNER AND PROGRAM DIRECTOR, AUTHENTIC JOURNEYS
authenticjourneys@gmail.com | http://authenticjourneys.info
©2014 Do not reprint without permission.
About the Program Creator:
About Jennifer Kumar. Jennifer has over 15 years experience living between US and
India. Jennifer has earned her college degrees in the US and in India. She has been
living in Kochi, India for more than three years. She is the managing director of
Authentic Journeys, located in Infopark, Kochi. More about her professional
accomplishments at LinkedIn.
For customized training solutions for your team, contact Jennifer here.
Networked blogs link: http://networkedblogs.com/V8cyg
Jennifer Kumar can be contacted at authenticjourneys@gmail.com. Thank you for your
time and interest.