A one day seminar designed for learning and applying concepts and conversational techniques in conversational English to influence and persuade Americans.

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CONVINCE, INFLUENCE &
NEGOTIATE
WITH US CLIENTS
Jennifer Kumar
Authentic Journeys
authenticjourneys.info | authenticjourneys@gmail.com

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Introduction
Does your team want to learn how to “push back” with
US or Western counterparts?
Convincing Western counterparts is a learned skill.
This one-day session will expose participants to the
psychological, communication and cultural skills that
help to persuade Americans.

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8-Hour Program Syllabus
Participants will learn, discuss and practice:
• Myths of Negotiation
• 6 Ways to Persuade – Emotionally Based
• 7 Ways to Convince – Factual Based
• Learn & Apply Diplomatic Phrases for Negotiation &
Relationship Building
• 3 Phases of the Negotiation Process - Preparation,
Negotiation, Follow-Up

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Audience Profile
Audience Profile
• Sessions tailored for professionals with 5-25 years of
experience.
• Interaction with US/Western Native English Speaking
counterparts via phone, email, or in-person
• A maximum of 20 candidates can attend this session.

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Customizations
• Customized role plays
Trainer will work with team leads or HR to create custom role
plays or mocks based on your specific client need.
• Recordings during the training.**
Trainer will record groups enacting mocks/role plays and give
more detailed feedback
• Recordings outside the training
Trainer will have access to recordings of client phone calls for
analysis of real time communication
• Select employees can continue 1:1 or small group work with
the trainer after the classroom sessions end

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Gauge of Costs
Session fees are set based on:
• Current rates
• Number of Participants
• Customizations
Please contact Jennifer with your group details and
requirements for your quote.

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What People Learned
“How to say yes and no in a diplomatic and
professional way.”
“How our voice and words impact the tone of a
message.”
“Now I understand negotiation is a communication
skill. I have to keep learning and practicing to get
better!”
Participants from UST Global, Kochi & Bangalore

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Other Related Programs
• A 10-Week Program: Customer Service & Rapport
Building With Americans
• Rapport Buidling with Americans – Understanding US
Office Culture
• Accent Training Programs
• Individual coaching for select participants
Contact Jennifer Kumar for more information on these
and other related programs.

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Book Your Session Today!
E-mail: authenticjourneys@gmail.com
Website contact page – click here.
Browse the website:
http://authenticjourneys.info
Browse the blog:
http://blog.authenticjourneys.info