Avaya Support Services

•

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Maintain optimal levels of protection and operations for your Avaya networking solutions with comprehensive hardware and software support services. Learnm ore at http://bit.ly/1hUbjGR

Tecnología

Support
Services
Matter
Maximize
Uptime Increase
ROI
Proactive
Prevention
Competitive
Advantage
CSAT
8.6%
time to
resolve service
requests
extended
backlog
66%
self service
requests
229%
If there’s an outage, the Avaya emergency
recovery team swoops in to save the day!
90%
83%
<15min
2X
total outages
resolved in
<2 hours
online chats
resolved in
<1 hour
initial response
time objective
faster than
nearest
competitor 1
50%
Avaya Support from
2011
2014
The industry has changed.
For more information, go to http://www.avaya.com/usa/services/portfolios/support-services/
1
Avaya service-level objectives for response time are twice as fast as our nearest com -
petitor when it comes to the highest-severity requests. Based on competitive analysis
conducted by Avaya in July 2014.
All other data from internal Avaya analysis conducted in 2014.

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The Troy Police Department recently grappled with how best to upgrade their video surveillance system throughout the city to provide optimum security for citizens and staff, protection of public property, and a strong first line of defense against liability claims. Their journey demonstrates the importance of not only choosing quality video equipment, but also having the right networking infrastructure to support video surveillance through high performance and reliability, with minimal maintenance.

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1. Support Services Matter Maximize Uptime Increase ROI Proactive Prevention Competitive Advantage CSAT 8.6% time to resolve service requests extended backlog 66% self service requests 229% If there’s an outage, the Avaya emergency recovery team swoops in to save the day! 90% 83% <15min 2X total outages resolved in <2 hours online chats resolved in <1 hour initial response time objective faster than nearest competitor 1 50% Avaya Support from 2011 2014 The industry has changed. For more information, go to http://www.avaya.com/usa/services/portfolios/support-services/ 1 Avaya service-level objectives for response time are twice as fast as our nearest com - petitor when it comes to the highest-severity requests. Based on competitive analysis conducted by Avaya in July 2014. All other data from internal Avaya analysis conducted in 2014.

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