This is the slide deck for the Avaya sponsered Information Week Webinar. Miss out or want to re-read again? This deck contains the following.
-Trends in Cloud and Managed Services
-Differences and Cloud Options
-Global Standards
-How Cloud Services improve TCO
This addresses the key customer issues in IT organizations
We are at a point now where after initial implementations didn’t meet big market projections and adoption seemed slower than predicted, we have reached something of a tipping point where technology capabilities are meeting customer needs. The result is viable cloud services for broader enterprise use.
Consumerization of IT / BYOD Over 928M tablets by 2016 72% permitting employee devices for business Mobile devices spending will exceed PC 4xCollaboration Driving Growth405 PCs in 2014 to be VDIVideo soft clients increase 340% from 2010-12¾ mobile apps 2012 will be integrated with enterprise services
Speaker Notes:AOS doesn’t leverage all aspects of this framework for every customer, as it is not appropriate for each and every situation. Each customer is unique
Avaya will provide you with clearly defined SLAs (Service Level Agreements) as part of the objectives within the Managed Services agreement. These specific, customized SLAs can be delivered to meet your business needs and guarantee your network’s performance.*Restore - The elapsed time to clear an outage condition through the implementation of a corrective action or approved work around that results in a return to service (operational Restoral).
Avaya uses the Information Technology Infrastructure Library (ITIL), the de facto world standard that describes the best practices for managing IT services. ITIL references the IT service management framework for true best in class practices for supporting any kind of IT infrastructure.Avaya has a single, definable, repeatable, and scalable IT framework for the entire organization. We also define IT in terms of services rather than systems so as opposed to looking at the infrastructure, Avaya looks at the operating environment and how we should best support it.It is important to be ITIL-aligned because the #1 reason why a Managed Services contract fails is lack of alignment in defining exactly what will be provided by a MSPThere is a disconnect between the end user and the MSP due to lack of alignment in the service definitions. Ex: when a client thinks they are getting capacity management, an MSP definition of capacity management may be very different than the client’s unless they are both using the same industry standard service definitions.