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Technology / Software / Internet

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I help startups, design agencies and Fortune 500 companies build research programs that allow them to use customer insights to inform their product strategy, reduce risk, and increase customer satisfaction. I've directed user research efforts for a variety of large scale transactional systems, including enterprise and e-commerce platforms and applications, development tools, media portals, and social networking sites. The design patterns I helped create are still used by millions of people every day. In addition to being a strong communicator, trainer, and manager, I command a toolkit that includes a broad range of quantitative and qualitative research methods and design techniques, i...