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Strategies for Talent Acquisitions04 Mar 2014
(c) Axxis Consulting (S) Pte Ltd. All rights reserved.
1
22© Axxis Consulting | Confidential and Proprietary
Do You find it difficult to hire the right people?
33
Singapore unemployment rate Q4 /13: 1.8%
© Axxis Consulting | Confidential and Proprietary
44
Improve the quality of hiring
© Axxis Consulting | Confidential and Proprietary
55
How much do you pay for hiring the wrong person
© Axxis Consulting | Confidential and Proprietary
SOURCE: CAREER BUILDER STUDY FROM 2011, 2700 EMPLOYERS SURVEYED
66
…and that’s just money
© Axxis Consulting | Confidential and Proprietary
SOURCE: CAREER BUILDER STUDY FROM 2011, 2700 EMPLOYERS SURVEYED
77
© Axxis Consulting | Confidential and Proprietary
Poor hires do more
than drain your time
and energy – they
disrupt your business
in multiple ways.
88
What can we do?
© Axxis Consulting | Confidential and Proprietary
 Low Unemployment in SGP
 Fair Consideration Framework
 High Cost of Wrong Hire
99
Source, Hire and Retain Best Possible Talent
© Axxis Consulting | Confidential and Proprietary
?
?
1010
© Axxis Consulting | Confidential and Proprietary
Increase Talent Pool
Optimize Recruitment
Process
Improve Quality of Hire
Focus on Internal
Mobility
Roadmap
for Getting
the Right
Talent In
Place
1111
© Axxis Consulting | Confidential and Proprietary
Increase Talent Pool
Optimize Recruitment
Process
Improve Quality of Hire
Focus on Internal
Mobility
Roadmap
for Getting
the Right
Talent In
Place
1212
Become an employer of choice
 2014 HRM award for Employer of the Year: Jason Marine Group
 Hallmarks for employers of choice:
 Company: financially stable, reputed, respected
 Culture: ethics, integrity, trust, mutual respect
 Leadership: clear vision, accessible, coaching
 Care of People (Work-Life Balance, flexible arrangements, family events, convenience)
 Growth and Opportunity (Training)
 Meaningful work (make the world a better place, CSR)
 Gen-Y is different
© Axxis Consulting | Confidential and Proprietary
1313
Catch the net wide
© Axxis Consulting | Confidential and Proprietary
 Facebook Ad’s
 LinkedIn
 Monster
 JobsDB
 Jobstreet.com.sg
 St701
 Jobscentral
 Headhunt.com.sg
 Indeed.com.sg
 …
1414
© Axxis Consulting | Confidential and Proprietary
Increase Talent Pool
Optimize Recruitment
Process
Improve Quality of Hire
Focus on Internal
Mobility
Roadmap
for Getting
the Right
Talent In
Place
1515
Optimize recruitment process
© Axxis Consulting | Confidential and Proprietary
Optimizing Efficiency: Key Challenges
 Minimizing time spent on administrative tasks
 Capturing comprehensive information while
ensuring a great candidate experience
 Ensuring global consistency while allowing for
local tailoring
1616
Improve quality of hire and hone in on best candidates faster
© Axxis Consulting | Confidential and Proprietary
Multi-Tier Screening
 Comprehensive Information capture
 Tiered model for superior candidate
experience
 Integrate third-party assessments
1717
Example for Multi-tier screening
 Clear Job description
 First Screening / Disqualification
 GPA / Education
 Other non-negotiables
 Second Screening
 Telephone Interview
 Pre-employment personality questions
 Open House
 Third Screening: Tailored Assessment
 Planned interview questions (standardized)
 Multiple interviews
 Assessment Center
© Axxis Consulting | Confidential and Proprietary
1818
Create a consistent, optimized, repeatable employment process
© Axxis Consulting | Confidential and Proprietary
Driving Global Consistency with Local Tailoring
 Candidate Selection Workflows
 Fields
 Correspondence
 Screening Questions
 Job Templates
 Candidate Records
 More…
1919
Optimize Efficiency: Key Benefits
 Improve recruiter productivity
 Improve time to hire
 Reduce sourcing cost
 Ensure consistency on a global basis
© Axxis Consulting | Confidential and Proprietary
2020
© Axxis Consulting | Confidential and Proprietary
Increase Talent Pool
Optimize Recruitment
Process
Improve Quality of Hire
Focus on Internal
Mobility
Roadmap
for Getting
the Right
Talent In
Place
2121
Continuous improvement of recruitment process to increase the quality of hire
Measure
Analyze
Control
Improve
© Axxis Consulting | Confidential and Proprietary
 Which sites yield best results?
 Highest pool of suitable talent?
 Common nominators of
successful hires?
 Where best to spend
recruitment $$ ?
2222
Utilize data collected to improve the process
© Axxis Consulting | Confidential and Proprietary
Measure  Analyze
 Keep Track of talent data
 Explore drivers of quality of hire
 Track trends and operational details
2323
Improve Quality of Hire: Key Benefits
 Explore correlations to understand true
drivers of quality of hire
 Use measure that’s best for your organization
 Optimize sourcing expenditures
 Promote best practices across the
organization
© Axxis Consulting | Confidential and Proprietary
2424
© Axxis Consulting | Confidential and Proprietary
Increase Talent Pool
Optimize Recruitment
Process
Improve Quality of Hire
Focus on Internal
Mobility
Roadmap
for Getting
the Right
Talent In
Place
2525
Internal career growth opportunities is a critical retainment strategy
© Axxis Consulting | Confidential and Proprietary
Improving Talent Mobility: Key Challenges
 Knowing the contents of your internal “candidate” database
 What past experiences?
 What skills?
 What aspirations?
 Which geographies?
 Talent “hoarding” by managers
 Changing the habit of looking externally first
2626
Utilize an internal talent database to improve talent mobility
© Axxis Consulting | Confidential and Proprietary
Internal Talent Search
 Ease of use to encourage internal searches
 Controlled access for recruiters, managers
 Find internal talent that match specific
criteria
 Take action on search results
2727
Proactive plan employee career
© Axxis Consulting | Confidential and Proprietary
Career Planning
 Enable employees to communicate career
aspirations
 Allow for multiple scenarios
 Explore lateral moves
 Encourage long-term development planning
2828
Integrated Career and Development Planning
© Axxis Consulting | Confidential and Proprietary
Development Planning
 Knowing current and future gaps between
needed and available competencies
 Proactive approach to retain / develop
talent
 Monitoring development progress
of talent
2929© Axxis Consulting | Confidential and Proprietary
Improving Talent Mobility: Key Benefits
 Total view of talent
 Ease of internal search for recruiters and hiring
managers
 Visibility into career aspirations
 Improve engagement, morale
3030
© Axxis Consulting | Confidential and Proprietary
Increase Talent Pool
Optimize Recruitment
Process
Improve Quality of Hire
Focus on Internal
Mobility
Summary
and
Action
Items
3131
10 Quick Tips for SME’s
1. Develop your company culture.
2. Clearly define the job role you’re looking to fill.
3. Communicate: “You can make a difference”
4. Ensure your hiring message reflects your culture and values
5. Invite candidates to interview sooner rather than later. Don’t wait.
6. Use phone interviews, online skills testing or video interviews to save time and
money during the initial selection process
7. Plan the interview with things you want to find out and include a mixture of
question types
8. Invite key applicants to your office for a second interview and test the candidate’s
attitude, skills and knowledge
9. Do a reference check
10. If you’re not excited at the prospect of a candidate joining, don’t make the job
© Axxis Consulting | Confidential and Proprietary
3232
Bonus Tip
© Axxis Consulting | Confidential and Proprietary
Recruiting is Sales
 Build a pipeline
 Develop your USP
 Show the potential / sell the company
 Close the deal
 Create a good first impression (avoid
buyer’s remorse)
3333Axxis Consulting (S) Pte Ltd. All rights reserved.
Efficient, Pragmatic, Reliable
Thank You!
www.axxis-consulting.com
3434© Axxis Consulting | Confidential and Proprietary

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Strategies for Talent Aquisition

  • 1. Strategies for Talent Acquisitions04 Mar 2014 (c) Axxis Consulting (S) Pte Ltd. All rights reserved. 1
  • 2. 22© Axxis Consulting | Confidential and Proprietary Do You find it difficult to hire the right people?
  • 3. 33 Singapore unemployment rate Q4 /13: 1.8% © Axxis Consulting | Confidential and Proprietary
  • 4. 44 Improve the quality of hiring © Axxis Consulting | Confidential and Proprietary
  • 5. 55 How much do you pay for hiring the wrong person © Axxis Consulting | Confidential and Proprietary SOURCE: CAREER BUILDER STUDY FROM 2011, 2700 EMPLOYERS SURVEYED
  • 6. 66 …and that’s just money © Axxis Consulting | Confidential and Proprietary SOURCE: CAREER BUILDER STUDY FROM 2011, 2700 EMPLOYERS SURVEYED
  • 7. 77 © Axxis Consulting | Confidential and Proprietary Poor hires do more than drain your time and energy – they disrupt your business in multiple ways.
  • 8. 88 What can we do? © Axxis Consulting | Confidential and Proprietary  Low Unemployment in SGP  Fair Consideration Framework  High Cost of Wrong Hire
  • 9. 99 Source, Hire and Retain Best Possible Talent © Axxis Consulting | Confidential and Proprietary ? ?
  • 10. 1010 © Axxis Consulting | Confidential and Proprietary Increase Talent Pool Optimize Recruitment Process Improve Quality of Hire Focus on Internal Mobility Roadmap for Getting the Right Talent In Place
  • 11. 1111 © Axxis Consulting | Confidential and Proprietary Increase Talent Pool Optimize Recruitment Process Improve Quality of Hire Focus on Internal Mobility Roadmap for Getting the Right Talent In Place
  • 12. 1212 Become an employer of choice  2014 HRM award for Employer of the Year: Jason Marine Group  Hallmarks for employers of choice:  Company: financially stable, reputed, respected  Culture: ethics, integrity, trust, mutual respect  Leadership: clear vision, accessible, coaching  Care of People (Work-Life Balance, flexible arrangements, family events, convenience)  Growth and Opportunity (Training)  Meaningful work (make the world a better place, CSR)  Gen-Y is different © Axxis Consulting | Confidential and Proprietary
  • 13. 1313 Catch the net wide © Axxis Consulting | Confidential and Proprietary  Facebook Ad’s  LinkedIn  Monster  JobsDB  Jobstreet.com.sg  St701  Jobscentral  Headhunt.com.sg  Indeed.com.sg  …
  • 14. 1414 © Axxis Consulting | Confidential and Proprietary Increase Talent Pool Optimize Recruitment Process Improve Quality of Hire Focus on Internal Mobility Roadmap for Getting the Right Talent In Place
  • 15. 1515 Optimize recruitment process © Axxis Consulting | Confidential and Proprietary Optimizing Efficiency: Key Challenges  Minimizing time spent on administrative tasks  Capturing comprehensive information while ensuring a great candidate experience  Ensuring global consistency while allowing for local tailoring
  • 16. 1616 Improve quality of hire and hone in on best candidates faster © Axxis Consulting | Confidential and Proprietary Multi-Tier Screening  Comprehensive Information capture  Tiered model for superior candidate experience  Integrate third-party assessments
  • 17. 1717 Example for Multi-tier screening  Clear Job description  First Screening / Disqualification  GPA / Education  Other non-negotiables  Second Screening  Telephone Interview  Pre-employment personality questions  Open House  Third Screening: Tailored Assessment  Planned interview questions (standardized)  Multiple interviews  Assessment Center © Axxis Consulting | Confidential and Proprietary
  • 18. 1818 Create a consistent, optimized, repeatable employment process © Axxis Consulting | Confidential and Proprietary Driving Global Consistency with Local Tailoring  Candidate Selection Workflows  Fields  Correspondence  Screening Questions  Job Templates  Candidate Records  More…
  • 19. 1919 Optimize Efficiency: Key Benefits  Improve recruiter productivity  Improve time to hire  Reduce sourcing cost  Ensure consistency on a global basis © Axxis Consulting | Confidential and Proprietary
  • 20. 2020 © Axxis Consulting | Confidential and Proprietary Increase Talent Pool Optimize Recruitment Process Improve Quality of Hire Focus on Internal Mobility Roadmap for Getting the Right Talent In Place
  • 21. 2121 Continuous improvement of recruitment process to increase the quality of hire Measure Analyze Control Improve © Axxis Consulting | Confidential and Proprietary  Which sites yield best results?  Highest pool of suitable talent?  Common nominators of successful hires?  Where best to spend recruitment $$ ?
  • 22. 2222 Utilize data collected to improve the process © Axxis Consulting | Confidential and Proprietary Measure  Analyze  Keep Track of talent data  Explore drivers of quality of hire  Track trends and operational details
  • 23. 2323 Improve Quality of Hire: Key Benefits  Explore correlations to understand true drivers of quality of hire  Use measure that’s best for your organization  Optimize sourcing expenditures  Promote best practices across the organization © Axxis Consulting | Confidential and Proprietary
  • 24. 2424 © Axxis Consulting | Confidential and Proprietary Increase Talent Pool Optimize Recruitment Process Improve Quality of Hire Focus on Internal Mobility Roadmap for Getting the Right Talent In Place
  • 25. 2525 Internal career growth opportunities is a critical retainment strategy © Axxis Consulting | Confidential and Proprietary Improving Talent Mobility: Key Challenges  Knowing the contents of your internal “candidate” database  What past experiences?  What skills?  What aspirations?  Which geographies?  Talent “hoarding” by managers  Changing the habit of looking externally first
  • 26. 2626 Utilize an internal talent database to improve talent mobility © Axxis Consulting | Confidential and Proprietary Internal Talent Search  Ease of use to encourage internal searches  Controlled access for recruiters, managers  Find internal talent that match specific criteria  Take action on search results
  • 27. 2727 Proactive plan employee career © Axxis Consulting | Confidential and Proprietary Career Planning  Enable employees to communicate career aspirations  Allow for multiple scenarios  Explore lateral moves  Encourage long-term development planning
  • 28. 2828 Integrated Career and Development Planning © Axxis Consulting | Confidential and Proprietary Development Planning  Knowing current and future gaps between needed and available competencies  Proactive approach to retain / develop talent  Monitoring development progress of talent
  • 29. 2929© Axxis Consulting | Confidential and Proprietary Improving Talent Mobility: Key Benefits  Total view of talent  Ease of internal search for recruiters and hiring managers  Visibility into career aspirations  Improve engagement, morale
  • 30. 3030 © Axxis Consulting | Confidential and Proprietary Increase Talent Pool Optimize Recruitment Process Improve Quality of Hire Focus on Internal Mobility Summary and Action Items
  • 31. 3131 10 Quick Tips for SME’s 1. Develop your company culture. 2. Clearly define the job role you’re looking to fill. 3. Communicate: “You can make a difference” 4. Ensure your hiring message reflects your culture and values 5. Invite candidates to interview sooner rather than later. Don’t wait. 6. Use phone interviews, online skills testing or video interviews to save time and money during the initial selection process 7. Plan the interview with things you want to find out and include a mixture of question types 8. Invite key applicants to your office for a second interview and test the candidate’s attitude, skills and knowledge 9. Do a reference check 10. If you’re not excited at the prospect of a candidate joining, don’t make the job © Axxis Consulting | Confidential and Proprietary
  • 32. 3232 Bonus Tip © Axxis Consulting | Confidential and Proprietary Recruiting is Sales  Build a pipeline  Develop your USP  Show the potential / sell the company  Close the deal  Create a good first impression (avoid buyer’s remorse)
  • 33. 3333Axxis Consulting (S) Pte Ltd. All rights reserved. Efficient, Pragmatic, Reliable Thank You! www.axxis-consulting.com
  • 34. 3434© Axxis Consulting | Confidential and Proprietary

Notas del editor

  1. In 1997, a groundbreaking McKinsey study exposed the "war for talent" as a strategic business challenge and a critical driver of corporate performance. Your organisation can create a new product and it is easily copied. Lower your prices and competitors will follow. Go after a lucrative market and someone is there right after you, careful to avoid making your initial mistakes .But replicating a high-quality, highly engaged workforce is nearly impossible. The ability to effectively hire, retain, deploy, and engage talent—at all levels—is really the only true competitive advantage an organisation possesses.
  2. jobsDB’s Market Outlook Survey has found that 85% (15% unemployed, 35% active, 50% passive) of respondents are looking to explore new roles in 2014, and 41% anticipate that there will be more jobs available as compared to 2013. The job seekers are right - 19% of employers said they expect to recruit staff; 67% said they will maintain staffing levels, while only 3% said they would trim staff. This yields a net employment growth outlook in Singapore of 16%*.
  3. Thamsanqa Jantjie was the appointed sign interpreter during the Nelson Mandela memorial. His sign language was ‘fake’, deaf people couldn’t understand what he was signing. He was later admitted to a psychiatric hospital for treatment. He claimed that he had a schizophrenic episode and saw angels descending during the memorial. His appointment for check-up was on 10th Dec, but was shifted after he was offered the job to sign during the memorial. He apparently had a history of mental problems and violent episodes. The South African government has admitted a mistake was made and Jantjie was not suitably qualified for the memorial service
  4. The career builder interview 2,700 employers in 2011 to find out the cost of hiring the wrong person.
  5. FCF will come in effect August 2014 Firms making new EP applications2 must advertise the job vacancy on a new jobs bank administered by the Singapore Workforce Development Agency (WDA)3. The advertisement must be open to Singaporeans, comply with the Tripartite Guidelines on Fair Employment Practices4, and run for at least 14 calendar days. Small firms with 25 or less employees, and those jobs paying more than 12k are exempted from this advertisement requirement.
  6. Jason Marine has on their website a full page about their corporate philosophy: Vision / Mission / Our Goals / Our Values Their mission statement: To Delight Customers and Develop People). They say: Character is the fundamental basis of being a competent and committed staff of the Jason Group. We believe if a person has the right attitude, he or she can be nurtured to be a competent team member. Study by Temasek Poly: Top 3 Factors to motivate Gen Y to stay in Organizations: Opportunity for career advancement (63%) ( 43% most utilised by organisations) Good work-life harmony (41%) ( not in list of most utilised by org.) Good relationships (40%) ( money in place 3, 24%)
  7. Again: Study by Temasek Poly shows that 63% of all Gen Y employees care most about career advancement (more important than money, title, or even work-life balance)
  8. You want to be an “Employer of Choice”, a company people would want to work for Include responsibilities, experience and key attributes. Be as precise as possible what you expect from the person Make sure you point out the opportunities for making a real impact on your business within your job advertisement Team player vs individual sharp shooters / go-getters Invite candidates to interview sooner rather than later to ensure you don’t lose good applicants to other companies. Don’t wait for talent Use phone interviews, online skills testing or video interviews to save time and money during the initial selection process Plan the interview with things you want to find out and include a mixture of question types Invite key applicants to your office for a second interview and test the candidate’s attitude, skills and knowledge If you’re not excited at the prospect of a candidate joining, don’t make the job