www.azdan.net Oracle ERP, and EPM solution Provider

1. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 1
SATISFY YOUR
OMNICHANNEL
SHOPPERS

2. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 2
TODAY’S COMMERCE
Today’s customers expect consistent and highly personalized shopping experiences,
regardless of channel or touchpoint. Satisfying that desire builds loyalty, deepens
relationships and grows your business. Yet most businesses don’t have the infrastructure to
provide this kind of customer experience.
Those companies are often burdened with a mix of legacy systems and new channel
technologies that are siloed and produce redundant data. They lack the real-time inventory
visibility and order management across channels needed to offer customers a “buy
anywhere, get anywhere” experience. Trying to synchronize critical inventory and customer
data with customer-facing systems is almost impossible. The result: business inefficiency,
customer frustration and brand discontent.
Successful businesses have moved beyond the limits of individual channels and
touchpoints to deliver true omnichannel shopping and service experiences. With an
infrastructure that unifies business applications and provides a single source of item,
inventory, customer and order data, it’s possible to create seamless, channel-agnostic,
personalized experiences.
Azdan uses NetSuite as it is a pioneer in the industry since 1998, NetSuite was first to
provide a solution that unified ecommerce with the back office systems. Today, NetSuite’s
SuiteCommerce platform powers thousands of online businesses, helping them increase
revenue and expand to new heights. Backed by our professional services, extensive
partner ecosystem and dedicated support, SuiteCommerce provides your business
everything it needs to succeed.
“Today’s consumers are more demanding than ever. They
want to shop whenever and however they please through any
channel—without sacrificing choice, convenience or price.
Establishing an effective omnichannel strategy can deliver
substantial and tangible results for your retail business.
Cross-channel shoppers spend 30% more than
single-channel shoppers*.
*Forrester Research

3. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 3
OMNI-CHANNEL IS GROWING IN GCC
Several factors are driving the e-commerce in the GCC, including greater awareness of
e-commerce, higher online conversions, and more retailers offering e-commerce
solutions. According to study done by ATKearney, GCC e-commerce market could
almost quadruple to reach $20 billion by 2020, as e-commerce is expected to outpace
traditional retail.
Azdan chooses NetSuite to solve the modern retail challenges, as NetSuite has
packaged nearly two decades of experience from thousands of retail deployments into a
set of leading practices that paves a clear pathway to success and is proven to deliver
rapid business value. In a study by SL Associates, retail companies reported stunning
improvements in key performance metrics after switching to NetSuite’s cloud-based
software solution.
Actionable Business Insights + 30% to 60%
Repeat Customer Orders + 30% to 60%
Online Conversions + 30% to 60%
Gross Margin Performance + 2% to
5%
Reporting Time and Resources – 30% to 50%
Time to Process Online Orders – 30% to 50%
IT Resource Costs – 30% to 50%
Disaster Recovery Costs – 50% to 75%

4. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 4
SATISFY YOUR OMNICHANNEL SHOP
The consumer expectation of an omnichannel retailer is that ordering, fulfillment and returns
should be enabled freely and that any step of the process should be executable in the
channel of their choice. Merchandise advertised in stores should be available for purchase
online. It should be fulfilled at the shopper’s discretion—to a store, to her home, to her
workplace. The omnichannel journey starts with the recognition that, to remain competitive,
some things will have to change:
• Instead of focusing on the product and how it moves in each channel, we’ll have to focus
on the customer’s demand for and interaction with that product across every sales
channel.
• Instead of pushing merchandise on shoppers, we’ll have to pay attention to what
merchandise they’re pulling from us, and where. .
• Instead of worrying about one channel cannibalizing the next and who gets credit for the
sale, we’ll have to create a corporate culture that celebrates the increased sales activity
we can anticipate when an omnichannel reality is achieved.
AZDAN WILL HELP EVERYONE IN YOUR COMPANY TO HAVE ACCESS TO
THE SAME DATA FROM A SINGLE VERSION OF TRUTH IN A SINGLE
PLATFORM CROSS-CHANNEL COMMERCE ENVIRONMENT.

5. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 5
• A single, integrated solution to
manage your entire retail business.
• Complete 360-degree view of the
customer across all channels and
touch points.
• Support multiple locations, channels
and brands from a single platform.
• A full featured and mobile-ready POS.
• Central management of all pricing
and promotions.
• Real-time inventory visibility across all
channels.
• Full featured, mobile ready easy to use
POS with Omnichannel servicing
• Optimized web stores for
smartphones, tablets and desktops.
• Powerful ecommerce capabilities
on any device.
• Cross-channel order management
and fulfillment.
• Marketing tools to target and
segment offers.
• Easy customization for your specific
retail requirements.
• A lower cost and less hassle than
on-premise retail systems.
• Analyze results and identify trends in
channels, suppliers and customer
behavior
• Gain actionable insights from smarter
decision-making organization wide
• Measure marketing campaign
effectiveness
• Role-based dashboards and Real-time
KPIs
• B2B and B2C web stores on the
Social Media
Online
e-commerce
Platform
Optimization
Seamless
Experience
Customer Experience
Direct Mail
Apps
Point of Sale
24/7

6. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 6
TRANSFORM YOUR BUSINESS
Differentiate, adapt and bring innovation to your business faster.
Create uniquely branded and engaging shopping experiences optimized for any device.
Gain a single view of each customer across all channels for complete visibility into all
online, in-store and call center activities.
Fulfill orders from multiple inventory locations to achieve optimal operational efficiency
and customer satisfaction.
Streamline operations and eliminate costly, error-prone integrations between separate
systems with a unified cloud commerce platform tied directly to your back office
systems.
Provide a continuous buying journey by unifying the online and in-store experience
Accelerate your speed of business across new channels, geographies and brands
without purchasing additional licenses and investing in additional infrastructure

7. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 7
CLOUD-BASED OMNICHANNEL
COMMERCE PLATFORM
Your customers demand a seamless, unified shopping experience. They expect the
same personalized experience regardless of channel, with the ability to shop anywhere,
pay anywhere and receive merchandise anywhere. That requires retailers to move
beyond the disconnected, standalone systems of the past and achieve a holistic view of
the customer, order and the business.
NetSuite empowers retailers to deliver on those expectations with an end-to-end
solution and single commerce cloud platform that combines ecommerce, POS and order
management with back office systems.
IN-STORE POS
• "Save the sale" with cross-channel inventory visibility and order fulfillment.
• Extend sales and service with mobile POS.
• Reduce fraud with multiple levels of security for cashiers and managers.
• Speed checkout with integrated payment processing.
• Increase productivity with an easy-to-use and intuitive touch-screen interface.
• Deliver improved and personalized service with a 360-degree customer view.
ORDER MNGMT
STORE – ONLINE – MOBILE – KIOSK - CALL CENTER
INVENTORY
MANAGEMENT
IN STORE POS
ECOMMERCE
CRM/MARKETING
BUSINESS INTELLIGENCE
FINANCIALS
AZDAN USES THE #1 CLOUD ERP AND UNIFIED BUSINESS
MANAGEMENT SUITE TO GIVE YOU 360°CUSTOMER VIEW

8. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 8
• Safeguard against threats with PA-DSS validation and point-to-point encryption
technology.
BENEFIT FROM SEAMLESS COMMERCE
• Seamlessly connect ecommerce with your operational business systems with a single
cloud-based platform.
• Provide an optimized experience to any device with responsive web design.
• Expand your online channels by selling through multiple brands, languages and
currencies atop a single ecommerce platform.
• Show real-time inventory data on your site, including how many products are
available online or in a particular store.
• Deliver seamless cross-channel functionality with buy online/pickup in store, buy
online/return to store and order in store/fulfill from anywhere.
CRM SOFTWARE FOR OMNICHANNEL RETAIL
• Get a single 360-degree view of the customer across all channels for complete
visibility into all online, in-store and call-center transactions and interactions.
• Build customer loyalty by targeting the right customer at the right time with the right
product.
• Build rich customer profiles based on behaviors and interactions that can be made
available to sales associates, marketing and service personnel.
• Segment and target buyers for highly focused, personalized upsell and cross-sell
campaigns and targeted promotions.
• Manage, track and analyze all marketing campaigns across all channels in a single
application.
• Offer customers self-service options to view their online purchase history, reorder
and find answers to their questions 24/7.
OMNICHANNEL ORDER MANAGEMENT
• Avoid additional integration or an extra layer between your customer facing systems
and your fulfillment execution engines.
• Manage orders from multiple channels—POS, web, call center, mobile, kiosk—all in
one place.
• Get a single view of inventory, spanning warehouses, stores, 3PLs and drop-ship
locations.

9. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 9
• Reduce excess inventory, capture lost sales and promote the most profitable
products to your customers.
• Easily and accurately support cross-channel returns and exchanges.
• Implement intelligent fulfillment and improve inventory efficiency by fulfilling online
orders from the best store, warehouse or vendor/drop-ship locations.
BUSINESS INTELLIGENCE
• Rely on a single version of the truth with all data across all channels residing in a single
source.
• Make quick, informed decisions regarding channels, inventory, suppliers and
customers with predefined, role-based dashboards.
• Empower business users with easy to use tools to create customized reports and
KPI's.
• Monitor KPIs from anywhere at anytime with access via web browser and mobile
device.
RETAIL-TIME FINANCIALS AND ACCOUNTING FOR RETAILERS
• Support core accounting functions such as general ledger, accounts receivables,
accounts payable and fixed assets management with strong compliance
management.
• Improve business performance, increase financial close efficiency and reduce back-
office costs with standardized processes using a single, integrated solution.
• Rely on audit trail visibility with drill-down capabilities to see the underlying detail
from financial statements to the transaction.
• Optimize procure-to-pay and leverage an intuitive user interface and integrated
workflow to process requisitions to vendor payments, end-to-end.
• Ease tax compliance with prebuilt tax intelligence to process sales transactions in
compliance with proper regulations.
• See consolidated financial results for any part of the business at a summary level, and
all the way down to the underlying transactional details with real-time visibility.
INVENTORY AND SUPPLIER MANAGEMENT
• Achieve real-time inventory visibility across all channels including stores,
warehouses, 3PLs and drop-ship locations.
• Leverage Multi-Warehouse Inventory to perpetual inventory tracking across multiple
locations.

10. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 10
WHY AZDAN IS THE BEST SOLUTION
PROVIDER FOR RETAIL?
One Unified Solution. You can get the benefit of a totally unified solution, with seamless
upgrades and without many of the integration challenges. Our Specialization brings more
insight to our clients and become an integral part of their business. We have deep
experience in all Oracle products from strategy to execution in all vertical industries.
Robust Delivery Team. Azdan uses a proven methodology based on best practices
collected from our vast experience in deploying business solutions for our clients. To
successfully propose, design and deliver solutions on your behalf. They work with your
team hand in hand in time-efficient ways to develop solutions and outcomes rapidly.
Industry Specialty. Azdan recognize and understand the diversity of vertical market such
as Omnichannel commerce, Hardware, Internet/Software, Media, Manufacturing, Fintech,
Consumer mobile, logistics,…etc. Azdan fully understand your industry; its trends,
terminologies, regulatory and compliance challenges, business challenges and other key
attributes of the vertical environment.

11. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 11
DEEP IN-COUNTRY EXPERIENNCE
Localization. Our people are blend mix of business and technology Arab consultants. They
understand the culture of the manufacturing in the Arab countries. They have several years
of implementation and training experience on/offsite. Only Azdan has the native
perspective of your country, it has a deeply understanding of your unique culture.
Customization. Azdan consultants use advanced customization tools to tailor NetSuite to
your individual business needs. These customization features allow you to easily adapt
NetSuite to meet your company's business process. They can control the information that
is accessed and entered by each user of your NetSuite accounts.
Support Model. Azdan support team offers your organization a choice of support offerings
to match your business needs, from critical to low severity incidents. Each provides
specific service levels and capabilities. Our Team has an efficient support model flexible to
perform on-site and off-site support. The support team is able to address your NetSuite
questions and issues rapidly to keep your business running smoothly.

12. AZDAN BUSINESS ANALYTICS │ ORACLE+NETSUITE SOLUTION PROVIDER 12
AZDAN BUSINESS ANALYTICS
Mazaya Business Avenue AA1, Office No. 2403
Jumeirah Lakes Towers, Dubai, United Arab Emirates
info@azdan.net
www.azdan.net
IBRAAM SAMI
Regional Director
ibraam.sami@azdan.net
+2012 01204 748
BISHOY SAMI
Managing Consultant
bishoy.sami@azdan.net
+9715 67159 627
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