Improving workplace safety in continuing care often means undertaking significant culture change. Organizations often find themselves re-creating the same programs as neighbouring organizations, with similar outcomes. The PEER Resource Network was initiated by SafeCare BC to address two key issues raised by the continuing care sector: 1. Managers lack the resources to support the development of a safety culture within their organizations; 2. Continuing care organizations largely face the same root workplace safety issues. In this workshop, participants will: 1. Learn about PEER’s innovative model and the preliminary results of the initiative (both quantitative and qualitative data). 2. Understand how PEER’s structure contributes to collaborative learning – and how this supports organizational excellence in workplace safety. 3. Engage with fellow participants in PEER-like exercises to glean insight into solutions for their organization’s own safety challenges. 4.Develop new connections to support the implementation of those solutions. Presented by: - Jennifer Lyle, Executive Director, SafeCare BC - Saleema Dhalla, Workplace Health and Safety Programs Director, SafeCare BC

1. Jennifer Lyle, Executive Director and Saleema Dhalla, Director of Workplace Health and Safety Programs
Promoting Exchange, Enhancing Resources:
the PEER Resource Network

2.  Welcome! You picked an interactive session. This means…
 Please, participate!
 Instructions on how are at your table / will be given during the presentation
 Respect and seek out each others’ contributions.
 There is truly no such thing as a dumb question…only unasked ones.
 Create a safe space for others. It’s tough to put yourself out there!
 Have fun!
Before we begin…some ground rules

3. Why care about workplace health and safety?
Online voting:
go.voxvote.com
Enter event number 39016

4.  The long term care sector has an
injury rate 4 times higher than
the BC average
 Home care and support has an
injury rate 2 time higher than the
BC average.
Workplace injuries are high – with negative consequences
0
1
2
3
4
5
6
7
8
9
10
2012 2013 2014 2015
Injury Rates
Injury Rate - All BC Injury Rate - LTC
Injury Rate - Home Care & Support

5. …and affect staff and the care provided
• Higher staff turnover; lower consistency of care
• Recruitment issues
• Coverage costs (shift coverage, overtime, retraining, etc.)
• Burnout and decreased job satisfaction
• Lower quality of care

6. We care. So what’s the issue?
Online voting:
go.voxvote.com
Enter event number 39016

7. Lack of dedicated time
Barriers to safety
Funding Constraints
Lack of access to resources, supports
Staffing Shortages
Unequal access to resources
Lack of knowledge
Individual Challenges Systemic Challenges

8.  What is PEER?
 A peer-driven, peer-supported learning and
change-inspiring model
 You lead, we’ll support
 Based on appreciative inquiry
 Theme is workplace health and safety, culture
change
 Focus on providing practical tools to support
change; e.g. program templates, measurement tools,
training resources, etc.
Promoting Exchange, Enhancing Resources: PEER

9. How does it work?
Assess
outcomes
Identify
actions
Learn collectively
Build the foundation Build psychological safety
and establish relationships.
In-person: 6 modules over 3 days
Teleconference: 6 sessions (self-
selected).
Identify small, concrete steps at the
end of each module. Share with group.
Report back to group on successes,
lessons learned.

11. Activity #1: Build the foundation

12. Activity #2: Learn collectively

13. Activity #3: Identify an action

14. PEER: What are the outcomes?

15. Interim evaluation results
67.5
63 64
62.25
66.75
58
0
10
20
30
40
50
60
70
80
Q 2011 Q 2012 Q 2013 Q 2014 Q 2015 Q1 2016
Time-Loss Claims
 Decline in time-loss
claims (from 66.75 to
58)

16.  Work days lost also
decreased, from
3,074 to 2,816
 Return-to-work
within 4 weeks
stayed steady (no
change) at 47%
Interim evaluation results
3,300
2,539
2,831
3,071 3,074
2,816
0
500
1,000
1,500
2,000
2,500
3,000
3,500
Q 2011 Q 2012 Q 2013 Q 2014 Q 2015 Q1 2016
Work Days Lost

17. Some interesting results…
Average # of claims
down
Total workdays lost
down
Return-to-work
unchanged
Total claims costs went
up. (?)

18.  “All modules were very relevant, information was useful and could be
integrated with current processes.”
 “Helped develop a culture of "Safety Self Awareness" within the staff
community. The project was instrumental in the creation of our Self Awareness
Blue Wall which provides current information to staff on injury data, time loss
claims, first aid awareness etc.”
 “Great to work together with a group of colleagues to see what is best
practice. Sharing information is incredibly helpful. Having a chance to meet
individuals through WorkSafe was also very valuable.”
 “Examples and tips from other peers are very insightful”
 “It was great to hear and share the impact our heightened awareness regarding
workplace health & safety issues have made in employee morale and statistically. I
have truly enjoyed being a part of the Peer Resource Network.”
What participants said…

19.  Initial cohort is now done; final evaluation to be completed this year
 Follow-up ongoing with the 2016 cohort
 New 2017 cohorts are underway in both long-term care and home care
 Opportunity for involvement in another 2017 cohort
 Interested? Let us know!
 Saleema Dhalla: saleema@safecarebc.ca
 Jennifer Lyle: jlyle@safecarebc.ca
What’s next?

20. Questions?
Thank-you!