tybms project report.pdf

A Study On Final Accounts Of Banking Company (HDFC BANK) TYBMS
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UNIVERSITY OF MUMBAI
PROJECT REPORT
ON
“A STUDY ON FINAL ACCOUNTS OF BANKING COMPANY”
SUBMITTED BY
SAINATH PRAKASH DUDAM
THE AWARD OF THE DEGREE OF
BACHELOR OF MANAGEMENT STUDIES SEM-VI
EXAMINATION NO:-
ACADEMIC YEAR 2021-22
GUIDED BY
PROF.AKSHAY BHOIR
PADMASHRI ANNASAHEB JADHAV BHARATIYA SAMAJ UNNATI MANDAL’S
B.N.N. COLLEGE, BHIWANDI
DIST. THANE 421302

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DECLARATION
I, Mr. SAINATH PRAKASH DUDAM, Exam No:____________ Student of
B.N.N College, Bhiwandi of T.Y.BMS (BACHELOR OF MANAGEMENT
STUDIES), Semester VI, hereby declare that I have completed project on “A
STUDY ON FINAL ACCOUNTS OF BANKING COMPANY ” is a record of
independent research work carried by me during the academic year 2020-22 under
the guidance of PROF. AKSHAY BHOIRThe information submitted is true and
original to the best of my knowledge.
SAINATH PRASKASH DUDAM

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SELF-FUNDED COURSES
“A” NAAC Accredited
“BEST COLLEGE AWARD 2018-2019”
CERTIFICATE
This is to certify That SAINATH PRAKASH DUDAM, Seat No.:___________of
T.Y.BMS(BACHELOR OF MANAGEMENT STUDIES), B.N.N College,
Semester VI (Academic Year 2021-22) has successfully completed the project
entitled “A STUDY ON FINAL ACCOUNTS OF BANKING COMPANY ”
and submitted the project report in partial fulfillment of the requirement for the
award of the Degree of T.Y.BMS (BACHELOR OF MANAGEMENT STUDIES)
of University of Mumbai.
Prof. AKSHAY BHOIR Dr. Kalpana Patankar Jain/. Dr. Ashok. D.Wagh
(Project Guide) (Co-ordinator). (Principal)
Examiner: -__________
Date: -__________
College Seal
Estd. June 1960

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ACKNOWLEGMENT
To list who all have helped me is difficult because they are so numerous and the depth is so
enormous. I would like to acknowledge the following as being idealistic channels and fresh
dimensions in the completion of this project.
I take this opportunity to thank the University of Mumbai for giving me chance to do this project.
I would like to thank my Principal, Dr. Ashok D.Wagh for providing the necessary facilities
required for completion of this project. I take this opportunity to thank our Co-ordinators, Dr.
Kalpana Patankar for their moral support and guidance. I would also like to express my sincere
gratitude towards my project guide Prof. Akshay Bhoir whose guidance and care made the project
successful.
I would like to thank my College Nirlon Library, for providing various reference books and
magazines related to my project.
Lastly, I would like to thank each person who directly or indirectly helped me in the completion
of the project especially my parents and peers who supported me throughout my project.
SAINATH PRAKASH DUDAM

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CHAPTER NAME OF THE TOPIC PAGE NO.
1. INTRODUCTION 7-31
2. LITERATURE REVIEW 32-34
3. RESEARCH METHODOLOGY 35-38
4. DATA ANALYSIS, INTERPRETATION
AND PRESENTATION
39-54
5. CONCLUSION 56-58
 BIBLIOGRAPHY 59-60
 ANNEXURE 61-65

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OBJECTIVES
After studying this unit you will be able to understand the :
● Meaning of Bank
● Scope of banking business
● Various statutory provisions of Banking Regulation Act 1949
● Types of HDFC Bank Accounts
● HDFC Bank Customer Satisfaction

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CHAPTER 1
INTRODUCATION OF BANKING COMPANY:
Bank business in India is governed by the banking Regulation Act 1949, which came into force
from16th March 1949. As per section 2 of this Act, provisions of companies Act 1956, are also
applicable to Banking companies. Bank is a commercial institution, licensed to accept deposits
and acts as a safe custodian of the funds of its customers, banks are mainly concerned with
receiving, collection, transferring, buying, lending, investing, exchanging, servicing money and
claims to money both domestically and internationally. The principal activities of a bank are
operating current accounts, receiving deposits, and advancing loans
Meaning and Definition of Bank :
As per section 5(b) of the Banking Regulation Act 1949, ‘banking’ means the accepting, for the
purpose of lending or investment, of deposits of money from the public repayable on demand or
otherwise, and withdrawable by cheque, drafts, order or otherwise. Section 5(c) of banking
Regulation Act defines ‘banking companies’ as “any company which transacts the business of
banking in India” However the definition given by the Act is too narrow. In modern world
banking is not restricted merely to acceptance of deposits and lending Advances. Section 6 of the
Act also recognises this fact and has accordingly laid down that in addition to the usual banking
business, a banking company may carry on any additional business as specified by section 6
Scope of banking business :
As per the provisions of section 6 of the Banking Regulation Act, 1949 a banking company may
engage in any one of the following forms of business. In addition to the banking business.
These are :
1) Borrowing, raising money, advancing money either upon or without security, dealing in
bills of exchange, granting and issue of letter of credit, travellors cheques and circular
notes, selling and dealing in bullion and specie, buying and selling of foreign exchange
including foreign bank notes, dealing in stock, shares, debenture, purchasing and selling
of bonds providing of safe deposit vaults, the collecting and transmitting of money and
securities.
2) Acting as an agent for any Government or local authority or any other person, acting as
an attorney on behalf of customers.
3) Contracting for public and private loans and negotiating and issuing the same.

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4) Insuring, guaranteeing, underwriting any issue of any company, corporation or
association and lending of money for the purpose of such issue.
5) Carring on and transacting every kind of guarantee and indemnity business.
6) Selling any property which is acquired in satisfaction of claims.
7) Acquiring and holding any property or right in any property against any loans connected
with such security.
8) Undertaking and executing trusts.
9) Establishing and supporting any institution, funds, trusts to benefit employees or ex-
employees of company.
10) The acquisition, construction, maintenance and alteration of any building for the purpose
of the company.
11) Selling, leasing, mortgaging, disposing all or any property and rights of the company.
12) Doing all such other things as are incidental or conductive to the promotion or
advancement of the business of the company.
13) Any other form of business which the Central Government may, by notification in the
Official Gazette, specify as a form of business.
Restriction on Bank Business –
As per section 8 of the Banking Regulation Act 1949, certain restrictions are laid down on
the business of banking company These area) No banking company shall directly or
indirectly deal in the buying, selling or bartering of goods, except in connection with the
realisation of security given to or held by it. b) No banking company can engage in any trade
or buy, sell or barter goods for others otherwise than in connection with bill of exchange,
received for collection or negotiation or with such of its business.

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INTRODUCTION OF HDFC BANK
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to
receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the
private sector, as part of the RBI's liberalization of the Indian Banking Industry in 1994. The bank
was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office
in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in
January 1995. HDFC is India's premier housing finance company and enjoys an impeccable
track record in India as well as in international markets. Since its inception in 1977, the
Corporation has maintained a consistent and healthy growth in its operations to remain the market
leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling units. HDFC
has developed significant expertise in retail mortgage loans to different market segments and
also has a large corporate client base for its housing related credit facilities. With its experience
in the financial markets, a strong market reputation, large shareholder base and unique consumer
franchise, HDFC was ideally positioned to promote a bank in the Indian environment.

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HDFC Bank began operations in 1995 with a simple mission : to be a “ World Class Indian Bank.”
We realized that only a single minded focus on product quality and service excellence would
help us get there. Today, we are proud to say that we are well on our way towards that goal.
HDFC Bank Limited (the Bank) is an India-based banking company engaged in providing a range
of banking and financial services, including commercial banking and treasury operations. The
Bank has a network of 1412 branches and 3295 automated teller machines (ATMs) in 528 cities
and total employees is 52687.

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HISTORY OF HDFC BANK
HDFC BANK LTD was incorporated in August 1994 in the name of 'HDFC Bank Limited',with
its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled
Commercial Bank in January 1995.
If ever there was a man with a mission it was Hasmukhbhai Parekh, Founder and Chairman-
Emeritus, of HDFC Group. HDFC BANK LTD was amongst the first to set up a bank in the
private sector. The bank was incorporated on 30th August 1994 in the name of ‘HDFC Bank
Limited’, with its registered office in Mumbai.It commenced operations as a Scheduled
Commercial Bank on 16th January 1995. The bank has grown consistently and is now amongst
the leading players in the industry .
HDFC is India's premier housing finance company and enjoys an impeccable track record in India
as well as in international markets. Since its inception in 1977, the Corporation has maintained a
consistent and healthy growth in its operations to remain the market leader in mortgages. Its
outstanding loan portfolio covers well over a million dwelling units.
HDFC has developed significant expertise in retail mortgage loans to different market segments
and also has a large corporate client base for its housing related credit facilities. With its experience
in the financial markets, a strong market reputation, large shareholder base and unique consumer
franchise, HDFC was ideally positioned to promote a bank in the Indian environment In a
milestone transaction in the Indian banking industry, Times Bank was merged with HDFC Bank
Ltd., effective February 26, 2000.

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MISSION
I. World Class Indian Bank
II. Benchmarking against international standards.
III. To build sound customer franchises across distinct businesses
IV. Best practices in terms of product offerings, technology, service levels, risk management
and audit & compliance
VISION STATEMENT OF HDFC BANK
The HDFC Bank is committed to maintain the highest level of ethical standards, professional
integrity and regulatory compliance. HDFC Bank’s business philosophy is based on four core
values such as:-
1. Operational excellence.
2. Customer Focus.
3. Product leadership.
4. People.
The objective of the HDFC Bank is to provide its target market customers a full range of
financial products and banking services, giving the customer a one-step window for all his/her
requirements.
The HDFC Bank plus and the investment advisory services programs have been designed
keeping in mind needs of customers who seeks distinct financial solutions, information and
advice on various investment avenues.
BUSINESS STRATEGY
I. Increasing market share in India’s expanding banking
II. Delivering high quality customer service
III. Maintaining current high standards for asset quality through disciplined credit risk
management
IV. Develop innovative products and services that attract targeted customers and address
inefficiencies in the Indian financial sector.

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Description of HDFC BANK LIMITED
HDFC Bank is one of India’s leading private banks and was among the first to receive approval
from the Reserve Bank of India (RBI) to set up a private sector bank in 1994.
Today, HDFC Bank has a banking network of 5,779 branches and 17,238 ATM's in 2,956
cities/towns.
Advantages and Disadvanages of Banking with HDFC Bank :
Ratings :
1. Phone Banking: 3/5
2. ATM Availability: 4/5
3. Internet Banking: 5/5
4. Customer Service: 3/5
If you are a businessman or use lots of net banking or you want to deposit large amount of
money then HDFC is a good bank for you. Currently you can't open zero balance account in
HDFC. You should have at-least 10, 000 in your account. if you can't have balance more than 10,
000 in your account then SBI is best option for you.
Products of HDFC bank:- Personal Banking, Accounts & Deposits, Loans, Cards, Demat,
Investments, Insurance, Forex, Premier Banking, Private Banking, NRI banking and wholesale
banking, etc.

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Advantages of HDFC Bank :
It's the number one bank for net banking and overseas banking(as its having branches in other
countries like Bahrain, Hong Kong, Abu Dhabi, Kenya and Dubai).
Currently it's ranks number two among the banks in India after state bank of India and It comes
under top 50 banks in the world in terms of asset size.
HDFC Bank is one of the strongest contenders in the private banking space in india.
Rapid growth(It started in 1994)
HDFC Bank was the first bank in India to launch an International Debit Card in association with
VISA.
Disadvantages of HDFC Bank :
HDFC is having limited free transactions monthly after that they will charge fee for every
transaction.
The customer: employee ration is low. For example, you have to wait for your transaction is
most of the branches.
It's age is below 25 years (as it started in 1994) but it is second highest in its asset size among
Indian banks.
The branches are very low but the ATM centres are moderate (more than 3, 251 branches and 11,
177 ATM's in 2022 cities in India)

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Types of ACCOUNT & DEPOSITS SERVICE
Banking should be effortless. With HDFC Bank, the efforts are rewarding. No matter what a
customer's need and occupational status, we have a range of solutions that are second to none.
Whether you're employed in a company and need a simple Savings account or run your own
business and require a robust banking partner, HDFC Bank not only has the perfect solution for
you, but also can recommend products that can augment your planning for the future.
It includes these services: -
Saving accounts.
Current accounts.
Fix deposits.
Demate account.
Safe deposits lockers.
Savings Accounts
These accounts are primarily meant to inculcate a sense of saving for the future, accumulating
funds over a period of time. Whatever person’s occupation, bank have confident that person will
find the perfect banking solution. There some saving accounts like: -
Regular Saving Account:
An easy-to-operate savings account that allows you to issue cheques, draw Demand Drafts and
withdraw cash. Check up on your balances from the comfort of your home or office through Net
Banking, Phone Banking and Mobile Banking. If you need money urgently then you can take
money from the ATM machine. There are 1977 ATM centers across the country

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Saving plus Account
Introducing the best banking option for you with HDFC Bank Savings plus Account. Now you
can get access to some of the finest banking facilities with HDFC Bank's Savings plus Account.
All you have to do is maintain an Average Quarterly Balance of Rs. 10,000/-.
Saving Max Account
Welcome to a world of convenience. Presenting Savings Max account, loaded with maximum
benefits to make your banking experience a pleasure. By maintaining an average quarterly
balance of just Rs. 25,000/- you get a host of premium services from HDFC Bank absolutely
free.
Senior Citizen Account
HDFC Bank appreciates your needs and endeavors, which is why, they present an account
especially dedicated to customer, which like a dutiful child will help you fulfill your needs in the
best manner possible.
No frills Account
In an effort to make banking simpler and more accessible for customers, bank has introduced the
'No Frills' Savings Account, which offers customer all the basic banking facilities. Customer can
even avail of services like Net Banking, Mobile banking free of cost. In this customer can put Zero
Initial Pay-in and a Zero Balance account.

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Institutional saving accounts
A specially designed account that offers twin benefits of a savings as well as a current account.
Customer’s funds continue to earn you interest while he enjoys hassle-free banking & a host of
other features. All this and more in a Zero Balance account.
Salary Accounts
In this account customer can get salary from where he/she doing such job and organization or
company at where the customer of the bank in doing job deposit their salary in to the salary account
a person can get salary.
There are various kinds of saving accounts in the HDFC Bank like: -
Pay roll account.
Classic salary account.
Regular salary account.
Premium salary account.
Defense salary account.
No frills salary account.
Reimbursement salary account.
Kid’s advantage account
Start saving for your child today and secure his/her future a sentence tells by the Hdfc bank. Open
a Savings Account and transfer money every month into customer’s Kids Advantage Account and
watch the savings grow as customer’s child grows. The accumulated savings in the Kids
Advantage Account can over the years help in meeting customer child's needs.
Main features and benefits of this account are as follow:-

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Current accounts
HDFC Bank Current Account gives the power of inter-city banking with a single account and
access to more than cities. From special cheques that get treated at par with local ones in any city
where branch, faster collection of outstation cheques (payable at branch locations), free account to
account funds transfer between HDFC Bank accounts to Free inter-city clearing of up to 100 lakhs
per month, bank’s priority services have become the benchmark for banking efficiency.
Now, with an HDFC Bank Current Account, experience the freedom of multi-city banking. Person
can have the power of multi-location access to his account from any of our 761 branches in 327
cities. Not only that, he can do most of his banking transactions from the comfort of his office or
home without stepping out.
There are various kinds of current account in this bank like: -
Plus current account
HDFC Bank plus Current Account gives the power of inter-city banking with a single account
and access to more than cities. Plus Current Account requires maintaining an average quarterly
balance of Rs. 100,000.
Trade current account
In today's changing business requirements, you need to transfer funds across cities, and time is of
the essence. HDFC Bank Trade Current Account gives power of inter-city banking with a single
account.
From special cheques that get treated at par with local ones in any city where bank have a branch,
to free account to account funds transfer between HDFC Bank accounts, to free inter-city clearing
of up to 50 lakhs per month, bank’s priority services have become the benchmark for banking
efficiency. Trade Current Account requires maintaining an average quarterly balance of Rs.
40,000.

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Premium current account
Business needs a partner who can manage finances while concentrate on growing business. Form
this account customer can avail benefits of inter-city banking account that requires an average
quarterly balance of only Rs. 25,000, offers Payable-At-Par cheque book facility & FREE inter-
city clearing transactions across our network up to Rs.25 Lacs per month.
A Current Account with the benefits of accessing account from a large network of branches, and
through direct access channels - the phone, mobile, Internet and through the ATM.
Regular current account
A Current account is ideal for carrying out day-to-day business transactions. With the HDFC Bank
Regular Current Account, customer can access account anytime, anywhere, pay using payable at
par cheques or deposit cheque at any HDFC bank branch. It also facilitates FREE NEFT
transactions & FREE RTGS collections for faster collections in account. Regular Current Account
requires to maintain an average quarterly balance of only Rs. 10,000.
With a vast network of branches in cities all over the country, and access to a multitude of ATM's,
customer can keep track of all transactions anytime.
Reimbursement Current Account
No more paperwork, no more receipts to keep track of - a hassle-free account that allows deposit
the reimbursements receive from company/organization on a monthly basis.
To open this account a person has to follow these processes:
Procure an Account Opening Document (AOD) from HDFC Bank. (If person has just joined, first
request to company to open up a Salary Account for particular person).

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Mention Salary Account number and Debit Card number on the AOD so that Debit card can be
linked to both, Salary Account as well as new Reimbursement Account.
Request company to directly credit cash payments to the Reimbursement Account.
RFC – Domestic Account
Full name of this account is Resident foreign currency account.
Have you accumulated foreign currency from travelling abroad frequently? Received gifts from
relatives in foreign currency? Or earned it by any other means as approved by the Reserve Bank
of India?
If so, open Resident Foreign Currency Domestic Account and manage foreign currency efficiently.
Person can choose to set up your account either in US Dollar, Great Britain Pound or Euro.
To open this accounts a person as to follow this process: -
Choose the currency in which person wish to operate. Open account with an initial amount as per
the following-US Dollar = 250 Great Britain Pound = 200 Euro = 250 and maintain an Average
Quarterly Balance of the same amount.
Flexi current account
Tired of static transaction limits during peak seasons? HDFC Bank Flexi Current Account is the
answer to changing banking needs during peak seasons.
With HDFC Bank Flexi Current Account Cash Deposit and Anywhere Transaction limits are a
multiple of the balance you maintain in Current Account. So, during peak seasons, customer get
the benefit of higher transaction limits due to the higher average balances maintained in account.
What’s more, during lean seasons, person need not worry about maintaining huge balances to
enjoy high transaction limits, which person anyway may not need. Flexi Current Account requires
to maintain a minimum Average Monthly Balance (AMB) of just Rs. 75,000.

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Apex current account
The top position is always the desirable position. With the Apex current account, take business to
a new high. On maintaining an average quarterly balance of Rs. 10 lakhs, this account makes sure
person make the most of every business opportunities coming his way. Unlimited, free, anywhere
Banking experience at the APEX is reserved for person who joints this.
Max current account
Maximum benefits and minimum hassles for customer with Max Current Account with a Rs. 5
lakhs average quarterly balance requirement, bank present to world of privileges that helps
business expand and grow. Features like maximum free transaction limits including other
beneficial features on this current account truly enhances business potential to the Maximum.
Fix deposits service
Long-term investments form the chunk of everybody's future plans. An alternative to simply
applying for loans, fixed deposits allow to borrow from own funds for a limited period, thus
fulfilling needs as well as keeping savings secure.
People can invest his/her money into either in security market or gold or mutual fund or into a fix
deposits. People always go to that way where he/she can get more benefits and minimum risks.
So, for this purpose he has a better chance to deposits money in to the fix deposit.
If people believe in long-term investments and wish to earn higher interests on his/her savings,
now is the time to invest money in HDFC bank Fixed Deposit. Get up to 9.75% on HDFC Bank
Fixed Deposit with an additional 0.50% for Senior Citizens. What's more NO PENALTY if
withdraw part of the FD in times of need. Flexibility, Security and High Returns all bundled into
one offering.

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Regular fix deposit
As per the rules and regulation of the bank a person can deposit their money in to a fix deposit in
the bank and can get the benefits of these facilities.
.
Five year tax saving fix deposit
In 2006, it was announced for the first time that Bank fixed deposits booked by an Individual/HUF
for 5 years & up to Rs. 1,00,000/- will be allowed exemption under Sec 80C of the Income Tax
Act,1961 subject to necessary declarations taken from the Customer.
Supper saver facility
Customer can enjoy a high rate of interest along with the liquidity of a Saving Account by opting for a
Super Saver Facility on his or her savings account. Avail of an overdraft facility of up to 75% of the value
of his or her Fixed Deposit.
Sweep-in facility
Do you wish to avoid taking overdrafts, and still take advantage of your Fixed Deposits? Then
what you need is a Sweep-In Facility on savings account. Link Fixed Deposit to Savings or Current
Account and use it to fall back on in case of emergencies. A deficit in Savings or Current Account
is taken care of by using up an exact value from Fixed Deposit. Since deposits are broken down in
units of Re 1/-, customer will lose interest only for the actual amount that has been withdrawn.

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Demat account service
Nowadays share market is becoming is the main occupation of the person. So to avoid faulty
processes demat account is really most important for the share market and for the safety of shares
it is most important.
HDFC BANK is one of the leading Depository Participant (DP) in the country with over 8 Lac
demat accounts.
HDFC Bank Demat services offers a secure and convenient way to keep track of securities and
investments, over a period of time, without the hassle of handling physical documents that get
mutilated or lost in transit.
HDFC BANK is Depository participant both with -National Securities Depositories Limited
(NSDL) and Central Depository Services Limited (CDSL).
Safe deposit locker
A Safe Deposit Locker with HDFC Bank is the solution to person’s fear. Located at select branches
in cities all over the country, bank’s lockers ensure the safe keeping of valuables.
Eligibility
An individual (not minor), firms, limited company, associations, clubs, trusts, societies, etc may
hire a locker.
Advantages of safe deposit locker in HDFC bank
Wide Availability.
Lockers available in various sizes. i.e. Small, Medium, Large and Extra Large with varying rents.

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Lockers are rented out for a minimum period of one year. Rent is payable in advance.
No deposits are required to avail a locker. Just open an account and get the locker facility.
There is a nominal annual charge, which depends on the size of the locker and the centre in which
the branch is located.
Nomination for Safe Deposit Locker
The Lockers and their contents can be nominated to people near and dear to you.
Nomination facility is available to individual hirer of Safe Deposit Locker.
In the case of a sole hirer of a safe deposit locker, nomination can be made in favor of only one
individual.
Where the safe deposit locker is hired in the name of a minor, the nomination shall be made by a
person lawfully entitled to act on behalf of the minor.
Terms & Conditions
For obtaining a Locker at HDFC Bank you must be an account holder with Bank.
Lockers can be allotted individually as well as jointly.
The Locker holder is permitted to add or delete names from the list of persons who can operate the
Locker and can have access to it.
Loss of Key is to be immediately informed to the concerned Branch.

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LOAN SERVICES
In today’s competitive world every thing happens only with the help of money or through the
money every person need money. But some time a person has not cash on hand at that time he
needs lone either from any friend or from any financial institute. Lone dose not mean that only
lower class person needs it but also upper class person it is needed.
As per the requirement of the every person there are much type of loans are there in the HDFC
bank.
Personal loan:
A person has so many dreams but some time due to scarcity of money a dream can’t be satisfy.
So, here one solution for that person this is personal loan. From this he/she can fulfill their needs
or requirement. It can be anything either a dream of vacation or son/daughter’s admission to
college or any wedding, so personal loan can be helpful in this entire requirement.
As person ordered in the hotel for tea or coffee and it is immediately came fast, same over here
any person want to get a personal loan with the nominal documents he can get the loan.
Home loan:
HDFC Bank brings, HDFC home loans to doorstep. With over 30 years of experience, a
dedicated team of experts and a complete package to meet all housing finance needs, HDFC
Home Loans, help people realize dream.

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Vehicles loan:
Nowadays the life is being so fast, time value is becoming more important so to reach at the
destination of any business related occasion or for a boy to reach college or any where at the fix
time there are so many requirement of vehicles. But every people have no capacity to purchase
vehicles with cash so for that here in the HDFC bank vehicles loan is available. There are many
types of vehicles loan.
Types of vehicles loan:
Two wheeler loans.
New car loan.
Used car loan.
Tractor loan (for agree culture business).
Commercial vehicle loan.
So, as per the requirement of the person there are these types of loans are available this are at the
chip rate and hassel free from more documentation and other procedure. And commercial
businessman can get the benefits of the commercial vehicles loans. Thus as per the need of
different people there are vehicle loans available. And also terms and condition are different as
per the requirement.
Express loan plus
Bank offer Express Loans Plus at person Doorstep to help fulfill all his/her needs. The procedure
is simple, documentation is minimal and approval is quick. It is helpful to person in repairing of
house, School admission or also in the family holiday.

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Gold loan:
With HDFC Bank's Gold Loan, person can get an instant loan against gold jewellery and
ornaments. The procedure is simple, documentation is minimal and approval is quick. A person
can get 70% loan on the value of the gold jewellery and ornaments.There is also availability of
the overdraft on the gold jewellery. With this a customer can get free additional services like free
personalized cheque book, free international debit card, and free net banking phone banking
services.
Educational loan:
Nowadays important of education becoming very high. ASs it important becoming high it is
becoming costly. So in the higher education some time people can not effort a high price at a
same time. So, there is education loan is also available for the student.
A person can get loan up to 10 lakhs to study in India and 20 lakhs if he wants to study in
abroad. Loan available up to tenure of 7 years including moratorium period.
Loans disbursed directly to the educational institution. It is released as per fee schedules of
institutes. Exclusive Telegraphic Transfer facility available for courses abroad. Loans available
for short duration/ job oriented courses also.

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Loan against security
With HDFC Bank's Loan against Securities, person can get an overdraft against securities like
Equity Shares, Mutual Fund Units(Equity, Debt, FMPs), Gold Exchange Traded
Fund(ETF),NABARD's Bhavishya Nirman Bonds, Policies issued by LIC & Select Private
Insurance Companies, NSC, KVP, UTI Bonds (ARS & US64 Bonds) and Gold Deposit
Certificates, while still retaining ownership. And the best part is that he can continue to enjoy all
his shareholder benefits such as rights, dividends and bonuses Loan available to NRIs against
Shares, Mutual Funds (equity, Debt, FMPs), US64 Bonds, Insurance Policies, NSC, and KVP.
Loan against property:
HDFC Bank brings Loan Against Property (LAP). Person can now take a loan against residential
or commercial property, to expand his business, plan a dream wedding, and fund his child's
education and much more. He can depend on bank to meet all his business requirements even to
purchase a new shop or office for business. Loan to purchase Commercial Property (LCP) is a
specially designed product to help person expand his business without reducing the capital from
his business.
These are loans services providing by HDFC bank which are very hassle free and really benefits
for most of customer and most of customer are satisfied by the loan services providing by the
bank.

Page 29 of 65
CARD SERVICES
In today’s competitive and fast time card services providing by the banks are really very
important to every person and every business needs or to take meal in to the hotel or to purchase
jewellery from the jewellery shops cards are playing good role in the banking sectors.
Bank ranges of Cards help to meet financial objectives. So whether persons are looking to add to
his buying power, conducting cashless shopping, or budgeting his expenditure, he will find a
card that suits him.
Credit cards:
A person wants many things like, a trip to Bali, a diamond ring for wife's dreams. Some dreams
can't wait. If there's something person has always wanted. If a person wanted fulfill his wants he
can get benefits from the HDFC bank’s credit cards facilities. different types of credit
Classic cards
Silver Credit Card.
Value plus Credit Card.
Health Plus Credit Card.
Premium Cards:
Gold Credit Card
Titanium Credit Card
Woman's Gold Card
Platinum Plus Credit Card
Visa Signature Credit Card

Page 30 of 65
World MasterCard
Commercial Cards
Corporate Credit Card
Debit card:
HDFC Bank Debit Cards give person complete and instant access to the money in his accounts
without the risk or hassle of carrying cash.
Types of debit card: -
Classic card
Easy shop international Debit card.
Premium card
Easy shop gold Debit card.
Specialized card
Easy Shop International Business Debit Card.
Easy Shop Woman's Advantage Debit Card.
Easy Shop NRO Debit Card.
Kisan Card.

Page 31 of 65
Prepaid card:
Besides offering convenience, Prepaid Cards have been tailored to answer travel and gifting
needs.
ForexPlus Cards
Prepaid Travel Card.
Gift Plus Cards
Prepaid Gift Card.
Food Plus Cards
Prepaid Food Plus card.
Money Plus Card
The Corporate Payment card

Page 32 of 65
CHAPTER 02
LITERATURE REVIEW
A literature review is a description of the literature relevant to a particular field or topic. It gives
an overview of what has been said, who the key writers are, what are the prevailing theories and
hypotheses, what questions are being asked and what methods and methodologies are
appropriate and useful. As such, it is not in itself primary research, but rather it reports on other
findings.
Article 1
Title: ICTACT Journal on Management Studies
Author: S. Subalakshmi1 , S. Grahalakshmi and M. Manikandan (2018)
Research:
SBI is the India’s largest commercial bank in terms of assets, deposits and employees. SBI is the
preferred banker for most of public sector corporations. It occupies a unique place in the Indian
money market as it commands more than one third of India’s bank resources. Public has
enormous faith in State bank of India because of its dedicated services. This study aims at
analyzing the Financial Ratio analysis of State Bank of India. The main objective for commercial
bank is to maximize the value of profit. To do so, banks concentrate on their financial
performance analysis and attempt to structure their portfolios in order to maximize their return.
The most popular tool/technique
for analyzing the Financial Statement of Bank is Ratio Analysis. Ratio analysis enables the
management of banks to identify the causes of the changes in their advances, income, deposits,
expenditure, profits and profitability over the period of time and thus helps in pinpointing the
direction of action required for increasing the deposits, income, advances and reducing the
expenditure and for altering the profitability prospects of the banks in future. Therefore the study
was undertaken to analyze financial status of public sector bank especially to SBI (State Bank of
India).

Page 33 of 65
Article 2
Titles: EPRA International journal of economic and business review, volume-5, Issue-7,
Pg.No:87-93.
Author: Vinoth Kumar and BhawnaMalhothra (2017),
Research:
Attempted has been made evaluate the performance &financial soundness of selected private
sector banks in India for the period 2007- 2017 CAMEL approach has been used. This study
concluded that the Axis Bank is ranked first under the CAMEL analysis followed by ICICI
Bank. Kotak Mahindra Bank occupied the third
position. The fourth position occupied by HDFC Bank and the last position is occupied by
Induslndbank amongst all the selected banks.
Article 3
Title: International academic journal of business management, 5(1), Pg.No:26-47.
Author: Taqi and Mustafa (2018)
Research:
Analysed the Growth and performance of Punjab National Bank and HDFC bank for the period
2006-2007 to 2015-2016. They made quantitative analysis and found that PNB is more
financially sound that HDFC but in context of deposits and expenditure HDFC has better
managing efficiency.

Page 34 of 65
Article 4
Title: A multidisciplinary online journal of netaji subhas open university, India. Vol.2 No.1 Jan
2019 NSOU- open journal ISSN: 2581-5415
Author: Jyotirmoykoley (2019),
Research:
The study titled`` Analysis of financial position and performance of public and private sector banks in
India: A comparative study on SBI and HDFC bank’’. In this study concluded that total 16 ratios have
been measured under camel model, the average result of HDFC bank is best in 14 cases. So, it is
established that largest private sector bank HDFC bank has better financial performance and efficiency
compared to largest public sector bank SBI.

Page 35 of 65
CHAPTER 03
RESEARCH METHODOLOGY
Research methodology is a process used to collect information and data for the purpose of
making business decisions. The methodology may include publication research, interviews,
surveys and other research techniques, and could include both present and historical information.
RESEARCH DESIGN
A research design is a systematic approach that a researcher uses to conduct a scientific study. It
is the overall synchronization of identified components and data resulting in a plausible outcome.
To conclusively come up with an authentic and accurate result, the research design should follow
a strategic methodology, in line with the type of research chosen.
In this report I have used descriptive research technique. Descriptive research is used to describe
characteristics of a population or phenomenon being studied. This research includes survey and
fact-finding inquiries of different kind.
SOURCE OF DATA
Primary data is the data which is collected through personal contact. Through questionnaire The
questionnaire is written set of questions through personal contact- in personal interaction ask
question in face-to-face contact to other person Secondary data is the data which are available in
the form of fact and figures. The source of secondary data are:
Websites
Magazines
Articles

Page 36 of 65
RESEARCH SAMPLE
SAMPLING PLAN:
Since it is not possible to study whole universe, it becomes necessary to take sample from the
universe to know about its characteristics.
 Sampling Units: Customers of HDFC bank
 Sample Technique: Random Sampling.
 Research Instrument: Structured Questionnaire.
 Contact Method: Personal Interview.
SAMPLE SIZE:
The work is a case of HDFC Bank, one of the largest bank of Indian banking industry together
representing over 25 per cent of the market share of Indian banking space. The survey was
conducted in the city of Bhiwandi with two branches of HDFC Bank, with 103 customers as
respondent.
Data collection
Primary data sources
 Through interaction with banking care consultant.
 Through questionnaire filled from the banking care consultant.
Secondary data sources
 Through internet, various official sites of the companies. e Through pamphlets and
brochures of the companies.
 Through books which cover the banking factors.

Page 37 of 65
Primary data
The primary data are the first hand information gathered for research to solve the need by
surveying the sampling units and collection of feedback from them involves the primary data
with structured queries will be prepared for the customers. There will be survey within the
customers giving the questionnaire. The questionnaire were structured non disguised
questionnaire which the questionnaire contained, were arranged in a specific order besides the
questions asked were logical for the study, no questions can be termed as irrelevant.
Sources of primary data:
 Personal interview
 Questionnaire
Personal interview
This method was the most appropriate way of survey, because by personal interview I came to
know about how the respondents feel about the banking companies. The personal interview is
conducting mainly for collecting information for fulfill of the questionnaire.
Questionnaire
This method proved to be even better because it was not possible to interview every one and it
was less time consuming to fill up the questionnaire rather than answering the interviewer's
questions. The questionnaire is to prepare to know the awareness level. The questionnaire is fully
focused for collecting the brand awareness information and findings the market potential of
Banking Company.
In this method questionnaire were distributed to the respondence and they were asked to answer
the questions in the questionnaire. The questionnaire were structured non disguised questionnaire
because the questions which the questionnaire contained, were arranged in a specific order every
besides every questions asked were logical for the study, no questions can be termed as
irrelevant.

Page 38 of 65
Secondary data
The secondary data is collected from the company websites and other websites, through listing
by personal observation. The secondary data are collected by some other people for their work
and it is already exit. The researcher started investigation by first examining the secondary data
to see whether the problem can be partly or fully solved by without collecting primary data.
Since the secondary data were not sufficient to solve the entire problem, so primary data were
not sufficient were collected to fill the gap.
Sources of secondary data:
 Through internet, various officials sites of the companies and other search engines.
 Through pamphlets and brochures of the companies.
 Journals and magazine.
Data collection
instruments Questionnaire were designed as a main instrument to conduct survey. A
questionnaire constraint of 9 set of questions presented to respondents for their answers. The
questionnaire was non-disguised because the questionnaire was constructed so that the objective
is clear to the respondent. The respondents were aware of the objectives. They knew why they
were asked to fill the questionnaire. The questionnaire is used for the purpose is used for the
purpose of knowing the brand awareness among Banking Company and changing investment
pattern of people of Mumbai city.

Page 39 of 65
CHAPTER 04
DATA ANALYSIS, INTERPRETATION AND PRESENTATION
1. How do you known the HDFC Bank?
Options Response
Family/Relatives 64
Friends 13
Other medium 26
Total 103
RESPONSE

Page 40 of 65
Interpretation:
 From the above chart its clear that 62.1% respondents where referred by family/relatives
 25.2% respondent where referred by friends
 By the interpretation above we can analysis that most of the customers we coming from
the traditional way of marketing medium which is through customer satisfaction
 12.6% of the customers who knows about HDFC Bank where through other medium like
social media, advertisement, etc.

Page 41 of 65
2. When you think of HDFC Bank, What comes first in your mind?
Options Responses
Personalised service 44
Wide branch network 15
Customer
service/relationship
44
Total 103
RESPONSE
Interpretation:
 According to the data above most of the customers think about personalised service and
customer service/relationship while thinking about HDFC Bank
 This data shows that HDFC Bank assigns of very generous customer service and maintains a very
great relationship with customers
 23.1% of peoples first think about its wide branch network

Page 42 of 65
3. What kind of account do you maintain or want to be in HDFC Bank?
Services Response
Saving A/c 90
Current A/c 06
Other (Demat A/c, Loan A/c ) 07
Total 103
RESPONSE
Interpretation:
 From above chart it is clear that 87.4% respondents are saving account holder
 Major respondents are saving account holder
 5.8% are current account holders
 6.8% respondents are other account holders which include Demat account and loan
account

Page 43 of 65
4. Do you think HDFC Bank offers competitive interest rates as compared to its rivals?
Options Response
Yes 66
No 05
Not sure 32
Total 103
RESPONSE
Interpretation:
 According to the data 64.1% of peoples knows about the competitive interest rates that
HDFC Bank provides compared to the rivals
 4.5% of peoples don’t know anything about competitive interest rates that HDFC Bank
provides compared to the rivals
 31.1% not sure that they know about it or not

Page 44 of 65
5. Does HDFC Bank have core banking facilities for the customers?
Options Response
Yes 60
No 06
Not sure 37
Total 103
RESPONSE
Interpretation:
 According to the data 58.3% of peoples knows about the core banking services that
HDFC Bank provides
 5.8% of peoples doesn’t know about the core banking services that HDFC Bank provides
 32.7% not sure that they know about it or not

Page 45 of 65
6. What are the most important reason for which you are opted or want to be choose HDFC
Bank Services?
Options Response
Convenience (24×7) 39
Safe and secure 55
Other reasons 09
Total 103
RESPONSE
Interpretation:
 According to the data most of customers opted HDFC Bank because they think it is safe
and secure
 37.9% of peoples opts HDFC Bank because of its convenient services
 8.7% of peoples opts HDFC Bank considering other services

Page 46 of 65
7. Is HDFC Bank provides any ancillary offers with the co-ordination from e-commerce
operators?
Options Response
Yes 45
No 08
Not sure 50
Total 103
RESPONSE
Interpretation:
 43.7% of people think that HDFC BANK provides the ancillary offers with the co-
ordination from e-commerce operators
 48.5% of people are not sure that HDFC BANK provides any ancillary offers with the
co-ordination from e-commerce operators
 Other people don’t know about it

Page 47 of 65
8. Is HDFC Bank provides foreign remittance services for their customers?
Options Response
Yes 36
No 06
Don't know/Not sure 66
Total 103
RESPONSE
Interpretation:
 According to the data 35% of people knows about HDFC Banks foreign
remittance services for their customers
 59.2% of people are not sure that HDFC Bank provides foreign remittance services for
their customers
 Other people don’t know about it

Page 48 of 65
9. Have you ever visited the HDFC Bank earlier?
Options Response
Yes 59
No 20
Not sure 24
Total 103
RESPONSE
Interpretation:
 According to the data 57.3% of people have visited HDFC BANK earlier
 37.8% of people are not sure that they have ever visited the HDFC BANK
 Other people don’t remember that they have visited it or not

Page 49 of 65
10. Would you like to know the HDFC Bank financial performance through the financial
statements
Options Response
Yes 54
No 11
Maybe 38
Total 103
RESPONSE
Interpretation:
 According to the data 52.4% of people would like to know about the HDFC Banks
financial performance through the financial statements
 36.9% of people are not sure that they would like to know about the HDFC Banks
financial performance through the financial statements
 Others are not interested

Page 50 of 65
11. Where do you feel that the HDFC Bank needs improvement?
Options Response
Disposal of credit 22
Product range offered 30
Personalised customer
service
51
Total 103
RESPONSE
Interpretation:
 According to the data 49.5% respondent feel that the HDFC Bank needs to improvement
on personalised customer service while 29.1% respondent says that HDFC Bank need to
improve on product range offered
 21.4% respondent feel that HDFC Bank needs to improve on disposal of credit

Page 51 of 65
12. Would you recommend HDFC Bank to a friend, Relative or on associate
Options Response
Yes 54
No 05
Maybe 44
Total 103
RESPONSE
Interpretation:
 According to the data 52.4% of people would like to recommend HDFC Bank to a
friend, Relative or on associate
 42.7% of people are not sure that they would like to recommend HDFC Bank to a
friend, Relative or on associate
 Others are not interested

Page 52 of 65
13. Do you think HDFC Bank provides wide variety of banking related services
Options Response
Yes 54
No 10
Not sure 39
Total 103
RESPONSE
Interpretation:
 According to the data 52.4% of people think that HDFC Bank provides wide variety of
banking related services
 37.9% of people are not sure about HDFC Bank provides any wide variety of banking
related services
 9.7% of people are not interested

Page 53 of 65
14. Do you think HDFC Bank has making Global Innovation and adopting New IT
Infrastructures?
Options Response
Yes 52
No 05
Maybe 46
Total 103
RESPONSE
Interpretation:
 According to the data 50.5% of people think that HDFC Bank has making Global
Innovation and adopting New IT Infrastructures
 44.7% of people are not sure that HDFC Bank has making any Global Innovation and
adopting New IT Infrastructures
 4.8% of people are not interested

Page 54 of 65
15. Your overall opinion about this survey
Options Response
Satisfactory 55
Will yield results 08
Looking forward for result 40
Total 103
RESPONSE
Interpretation:
 53.4% respondent says that they are satisfactory with this survey
 38.8% are looking forward for results with this survey
 7.8% respondent says they will yield for results

Page 55 of 65
HYPOTHESIS TESTING
NULL HYPOTHESIS:
H0= Financial statement will not have any significant relationship.
H1= The relation between the financial statements will be significant.
ALTERNATE HYPOTHESIS:
H0 = Financial statement will not have any significant relationship.
H1= The financial statement will have a significant relation.

Page 56 of 65
CHAPTER 05
FINDING, SUGGESTIONS AND CONCLUSION
FINDINGS:
 Majority of the customers are satisfied with HDFC Bank.
 Majority of the customers are aware of services and extra services offered by HDFC
Bank. But not all the services.
 The majority of the customers found services of the bank are average.
 Majority of the respondents are found the bank is average in maintaining the good
customer relationship.
 The perception of the majority of the customer regarding the bank is good because
majority of the customers are satisfied with the bank and they also recommend the
products of the bank.
 The majority of customers are more interested in other (demat a/c, loan a/c), and saving
a/c.
 The majority of the customers are satisfied with the dealing of the officials upto some
extent.
 Main factor that attract customers towards bank is the services of the bank.
 Services that are most used by the customer are saving a/c.

Page 57 of 65
SUGGESTIONS:
.
 More stress should give on the advertisement and promotional activities.
 The Bank should make some improvements on personalised customer service.
 The Bank should make some efforts to improving good relationship with customer.
 The bank should enhance their services according to the needs of the customer.
 The bank should makes its procedures less time consuming.
 The bank should make effort to aware the customers about their all the extra services.

Page 58 of 65
CONCLUSION:
At the end I would like to conclude that The Indian banking market is growing at an astonishing
rate, with Assets expected to reach US$1 trillion by 2010. HDFC bank had a network of 4,014
branches And 11,766 automated teller machines in 2,464 cities in India.. The majority of
customers are satisfied. But the bank should target on the rest of the customers who are not
satisfied. The customers are aware about the bank’s services but the Bank should try to create
more awareness among people. HDFC Bank should lay more stress on advertisements, both in
print as well as in other media for this purpose. Number of formalities should reduce, as
customer feels irritated with lots of formalities and it will save the time of customer and Bank
also.

Page 59 of 65
BIBLIOGRAPHY
References
1) Subalakshmi1 , S. Grahalakshmi and M. Manikandan (2018). “Financial Ratio Analysis
of SBI [2009 - 2016]”, ICTACT Journal on Management Studies, , Volume: 04, Issue: 01
ISSN: 2395-1664 (ONLINE), FEBRUARY 2018, DOI: 10.21917/ijms.2018.0095
2) Vinoth kumar and bhawnamalhotra(2017). ‘Evaluate the performance and financial
soundness of selected private sector banks in India’. A camel model analysis of private sector
banks in India, EPRA International journal of economic and business review, volume-5,
Issue-7, Pg.No:87-93.
3) Taqi and Mustafa (2018), ‘Growth and performance of Punjab national bank and HDFC
bank’. Financial analysis of public and private sector banks of India. International academic
journal of business management, 5(1), Pg.No:26-47.
4) Jyotirmoykoley(2019), ‘Analysis of financial position and performance of public and private
sector banks in India: A comparative study on SBI and HDFC bank’. A multidisciplinary
online journal of netaji subhas open university, India. Vol.2 No.1 Jan 2019 NSOU- open
journal ISSN: 2581-5415

Page 60 of 65
WEBLIOGRAPHY
WEBSITES REFFERED:
www.wikipedia.com
www.hdfcbank.com
www.google.co.in

Page 61 of 65
ANNEXURE
1. How do you known the HDFC Bank?
 Family/Relatives
 Friends
 Other medium
2. When you think of HDFC Bank, What comes first in your mind?
 Personalised service
 Wide branch network
 Customer service/relationship
3. What kind of account do you maintain or want to be in HDFC Bank?
 Saving A/c
 Current A/c
 Other (Demat A/c, Loan A/c )

Page 62 of 65
4. Do you think HDFC Bank offers competitive interest rates as compared to its
rivals?
 Yes
 No
 Not sure
5. Does HDFC Bank have core banking facilities for the customers?
 Yes
 No
 Not sure
6. What are the most important reason for which you are opted or want to be choose
HDFC Bank Services?
 Convenience (24×7)
 Safe and secure
 Other reasons

Page 63 of 65
7. Is HDFC Bank provides any ancillary offers with the co-ordination from e-commerce
operators?
 Yes
 No
 Not sure
8. Is HDFC Bank provides foreign remittance services for their customers?
 Yes
 No
 Don’t know/Not sure
9. Have you ever visited the HDFC Bank earlier?
 Yes
 No
 Not sure

Page 64 of 65
10. Would you like to know the HDFC Bank financial performance through the financial
statements
 Yes
 No
 Maybe
11. Where do you feel that the HDFC Bank needs improvement?
 Disposal of credit
 Product range offered
 Personalised customer service
12. Would you recommend HDFC Bank to a friend, Relative or on associate
 Yes
 No
 Maybe

Page 65 of 65
13. Do you think HDFC Bank provides wide variety of banking related services
 Yes
 No
 Not sure
14. Do you think HDFC Bank has making Global Innovation and adopting New IT
Infrastructures?
 Yes
 No
 Maybe
15. Your overall opinion about this survey
 Satisfactory
 Will yield results
 Looking forward for result

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