Asset management is coming into its own. There was a time when asset management was not seen as a high priority. Although ITAM has always been multi-dimensional, the truth is, managing assets was often put on the backburner with little thought placed on strategic planning. Well, that's the past.

1. The Perfect
IT Couple:
Service
Management
Meets Asset
Management

2. KEY STEPS FOR
INCREASING
PRODUCTIVITY
AND MEETING
CORE BUSINESS
OBJECTIVES
Asset management is coming into its own.
There was a time when asset management was not
seen as a high priority. Although ITAM has always
been multi-dimensional, the truth is, managing assets
was often put on the backburner with little thought
placed on strategic planning.
Well, that’s the past.
The Perfect IT Couple: Service Management meets Asset Management

3. The Perfect IT Couple: Service Management meets Asset Management
A MULTI-DIMENSIONAL CORE
IT CAPABILITY
Now, strategic asset management is coming into its own, offering many benefits, ranging from improved
service to greater efficiency, superior compliance, and increased innovation capacity. Strategic asset
management provides the following:
Complements
IT service
management
capabilities
Increases
efficiency and
decreases costs
Reduces
compliance
risks
Accelerates
innovation
efforts

4. The Perfect IT Couple: Service Management meets Asset Management
SIMPLE HARDWARE &
SOFTWARE DAYS ARE GONE
IT service managers have enjoyed a ringside seat at the rapid
technology evolution bringing us the digital workplace. They’ve seen
the number and complexity of hardware and software assets grow
exponentially.
The simplicity of relatively homogenous environments with a limited
palate of servers, desktops, laptops and applications is behind us. That
black and white world has been replaced by a rainbow of options,
which has steadily amplified the importance of asset management.
Those options provide the potential for more integrated partnership
with IT service management, a new opportunity that has been
developing in stages.
New technologies are driving innovation right across business lines. IT
isn’t just a backroom function. This creates both challenges and
opportunities for ITSM, which needs to adapt fresh support methods
and tooling, but can also bring their expertise to better enable more
innovative products and services.

5. http://www.bmc.com/it-solutions/myit-service-broker.html
The Perfect IT Couple: Service Management meets Asset Management
MANAGING CLOUD
SMARTLY
We’ve already seen a fundamental shift toward SaaS and
cloud-based digital services. Companies are less dependent
on hardware and view software as a strategic service.
Flexibility and vendor independence are key. Treating
employees more like consumers and business partners is
essential. IT service managers have become proactive, and
more responsive to legitimate employee needs for mobility,
bringing to the workplace a wide variety of laptops,
smartphones, tablets, and business-targeted applications.
Using ITSM tools such as BMC’s MyIT Service Broker,
managers can aggregate, manage, deliver and track assets
from cloud-based sources.
These days, there are many more assets to manage. IT
departments are losing control over their line-of-business
Cloud spending, leading to a lack of visibility and sprawl. This
explosion in volume requires skilled staff and robust tools.
And the challenge is about to get far tougher.

6. The Perfect IT Couple: Service Management meets Asset Management
MANAGING THE INTERNET
OF THINGS
The IoT will quickly challenge IT departments to keep track of an expanding range of devices and
applications, even more complex than today’s SaaS and Cloud-based digital services. Statistics and
surveys show that IoT growth is exploding:
The global market for wearables
grew 223% in 2015: Fitbit shipped
4.4 million devices and Apple 3.6
million Apple Watches1
1.4 billion smart phones shipped
in 20152
; by 2020 the world will
boast 6.1 billion smartphone
users3
50 billion IoT devices will be
connected by 20204
IoT hardware and services
spending will hit $1.7 trillion by
20205
Source: 1
IDC, Worldwide Quarterly Wearable Device Tracker, August (2015)
2
Statista, Global Smartphone Shipments Forecast from 2010 to 2019 (2015)
3
Ericsson,EricssonMobilityReport:70percentofWorld’sPopulationUsingSmartPhonesby2020,(2015)
4
Cisco, The Internet of Things, “How the Next Evolution of the Internet is Changing Everything,” Dave Evans (2011)
5
IDC, IDC's Worldwide Internet of Things Taxonomy, 2015, Worldwide Internet of Things Forecast, 2015–2020, and the Worldwide IoT Spending Guide by Vertical (2015)
The global market for wearables
grew 223% in 2015: Fitbit shipped
4.4 million devices and Apple 3.6
million Apple Watches
MANAGING THE INTERNET

7. The Perfect IT Couple: Service Management meets Asset Management
Starwood guests can
unlock their hotel doors
with their smartphones
and receive personalized
customer content.
Whirlpool has linked its
appliances to create data
sets in the cloud to better
gauge product use,
anticipate problems, and
target new opportunities.
Kone, the elevator
and escalator firm,
has adopted IoT to
redefine itself as a
service company.
SEIZING THE
FIRST-TO-
MARKET
ADVANTAGE
Corporations and government agencies aiming
to quickly develop product offerings and target
new markets will be the top IoT solution
adopters. Enhanced customer experience,
insights and loyalty, are the core incentives,
according to a recent study by Adobe and
eConsultancy. Early IoT solutions will expand
the reach and complexity of IT Services and
Asset Management. They may also give your
company a leg up on the competition. Here’s a
quick taste of what’s already happening:

8. The Perfect IT Couple: Service Management meets Asset Management
TACKLE THE INVENTORY
CONTROL CHALLENGE
IoT’s growth means that your IT department will soon be
multiplying the number of physical devices, apps, and
services that it needs to manage, requiring that IT managers:
Deploy analytics to analyze and take advantage of
the accumulated data.
Provide Asset Management and IT Service for a scale
unimaginable a few years ago, potentially hundreds of
discrete device types and thousands of apps and services.
Rapidly evolve from a model designed for managing a
limited number of machines to servicing hundreds of
device types (smart meters, standalone sensors, RFID
equipment, smart vehicle components, wearables and
smartphones, etc).
2
2
2

9. The Perfect IT Couple: Service Management meets Asset Management
OPTIMIZE THE ITSM-
ITAM SYNERGY
IT asset management can't optimize usage, support and
expenditures without understanding what services the assets
underpin. Asset management faces a challenge of more shared
infrastructure, an explosion of new devices and components,
brand new stakeholders, and more direct focus on the financial
benefits or cost of systems. The flipside is equally important. You
can’t fully understand digital business services without
understanding what underpins them. Getting a handle on these
new issues and capabilities are critical to building out an
environment where ITSM and ITAM complement one another, and
where there is a direct and transparent understanding of the value
of assets and the quality and nature of service.
This translates into value for the wider business. Let’s say you’ve
just bought new forklifts outfitted with clever sensors that give
you great visibility into your logistical efficiency. With the help of
integrated ITSM/ITAM, we could find new opportunities to further
innovation in your department, and maybe also provide
automated support. When a forklift breaks, IT knows about it
before your warehouse manager has to call.

10. The Perfect IT Couple: Service Management meets Asset Management
WHAT, WHERE,
WHO: PRO-ACTIVE
COMPLIANCE AND
COST OPTIMIZATION
Companies need to know what they have, where they have it and
who can legally use it.
Compliance, audit protection, and cost savings are essential benefits
of asset management. Licensing issues will become even trickier with
the exponential growth of devices and apps. Avoiding painful audits,
legal challenges and settlements from vendors will be key. But
there’s also an upside to a more strategic approach. IT can provide
more real-time budgeting and forecasting, not only for the
corporation, but also for the individual business units. Digital services
are core to the business, and hence people care about the P&L of
those services, including the cost of the digital assets. There’s a
visibility benefit from good ITSM/ITAM, and the opportunity to
improve margins by optimizing the underlying Asset cost.

11. The Perfect IT Couple: Service Management meets Asset Management
KNOWING YOUR
ASSETS
MITIGATES
SECURITY RISKS
Multiplying the number and diversity of devices and
applications connected to the Internet brings tangible risks.
Just as widespread Internet adoption has introduced fresh
security challenges, IoT’s further broadening of access and
the reality of more “entry points” promises to bedevil IT
managers who don’t have a full grasp of their assets.
Experts will be identifying these risks, and the security
profiles of these emerging devices and apps will vary greatly.
Step one in mitigating new corporate security holes will be
locating and monitoring your assets. To protect, you must
first know what and where your assets are.

12. http://www.bmc.com/it-solutions/remedy-itsm.html http://www.bmc.com/it-solutions/cloud-lifecycle-management.html
The Perfect IT Couple: Service Management meets Asset Management
Teams to work collaboratively
to easily access the same visual
data across multiple platforms,
in order to make intelligent,
data-informed decisions and
boost productivity.
SaaS applications to be
customized by business units
across the Cloud.
SEAMLESS INTEGRATION
& DASHBOARDS
IT departments are developing dashboards and aiming toward more seamless integration. New ITSM tools
and services enable employees to access powerful analytics through drag-and-drop, self-service report
creation. This has the potential of delivering improved service, productivity and collaboration. Tools and
services like BMC’s Remedy and Cloud Lifecycle Management enable:

13. The Perfect IT Couple: Service Management meets Asset Management
AGILITY IN
DELIVERING
INNOVATIONS
Today, IT leaders have a once-in-a-generation
opportunity to assume a more active role over
business functions and metrics. The meteoric spread
of technology into new business realms dramatically
increases IT’s core value to the company. Service
managers with a handle on asset management will be
more agile. They’ll be better positioned to proactively
partner and support business units in pursuing
time-sensitive business opportunities and customized
digital experiences. Managers will more readily spot
where to cut costs and streamline. More importantly,
they’ll be able to interface with the business units and
collaboratively strategize where to invest in
development for innovation and efficiencies.

14. The Perfect IT Couple: Service Management meets Asset Management
STRATEGIC
PARTNERSHIP:
MANAGING YOUR
ASSETS AND SERVICE
IT has evolved rapidly. Advances in technology, consumerization and
the rise of mobile computing, Through gaining real-time knowledge of
the costs and technical specifications of assets, IT leaders will become
more strategic. There’s more at play here than the expanding quantity
of digital work to be done. Managing a multi-device, mega-app world
demands an innovative outlook: from how you build out your service
desk, to how you can best support the business units to optimize their
products and services. Service management will demand creating user
experiences that smoothly span multiple devices. Introducing standards
and platforms for these digital environments will be essential.
Developing a robust system to manage your underlying assets will
provide a solid foundation for IT Service Management.
products and services. Service management will demand creating user
experiences that smoothly span multiple devices. Introducing standards
Developing a robust system to manage your underlying assets will

15. http://www.bmc.com/it-solutions/remedy-it-asset-management.html
The Perfect IT Couple: Service Management meets Asset Management
TO LEARN MORE ABOUT ITAM
AND ITSM, CHECK OUT
REMEDY ASSET
MANAGEMENT CAPABILITIES
HERE.