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E pds
1.
Tamilnadu Civil Supplies
& Consumer Protection Department e-PDS Solution Overview www.omneagate.com
2.
2www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. ePDS Implementation Overview ePDS Solution for 35000+ Shops, 2 Crore+ Ration Cards, and 8 Crore+ Beneficiaries Implemented at 11313 shops in 13 Districts & 20 Districts are In-Progress End to End Computerization of Universal PDS Tamilnadu In compliance with National Food Security Act, 2013
3.
3www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. ePDS Solution Highlights Centralized Family Database • Data Cleansing & Validation, Aadhaar Seeding • Mapping with Existing TN CS&CP Database • State Level Cloud Database End–to–End Computerization • e-POS Transactions – AADHAAR , OTP & QR • Offline Transaction – Local e-POS Database • Billing Compliance – SMS • Public Portal – For Beneficiaries • G2G – Services by Web Portal • Integrations – FCI, Godowns & FPS • Operation & Maintenance – 5 Years • Accountability – SLA, Traceability Live Dashboards for MIS • MIS Reports – Allocation, Inventory, Sales • State, District, Taluk • Shop, Customer Helpdesk Services • Toll Free Number with IVR • Customer Support & Grievance Redressal • SLA Compliance Online Services • New Card Application & Mutations • Interactive chat • CSC / e-District & other 3rd party Integrations Solution Compliance End-to-End Solution developed on Open source Technology in compliance with Govt. of India Norms
4.
4www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. System Overview Godown Fair Price Shop Beneficiaries CS & CP – Govt. Officials Help Desk Multi-Lingual Support Cloud Server Process Flow Engine Centralized Database 3rd Party Integrations E-District Interface Digital Payments Telecom Service Provider Aadhaar Database • AADHAAR / QR Transaction • OTP based Transaction • Aadhaar based Authentication • Online / Offline Transactions • Inventory Management • Geo Fencing • Shop MIS Centralized ePDS Software Platform • Stock Outward Register • FPS Delivery Info • Stock Info – Lot Wise • Distribution Confirmation • Inter-Transfer of Stock Common Service Center • Self Care Web Portal • Online New Card / Mutations • Online Chat Support Services • SMS Confirmations for all activities • Interactive Mobile App • Individual Purchase Status • Fully Transparent & User Friendly • Entitlement based Allocation • Compliance Status Reports • Distribution Accountability • Online Live Dashboard • Inspection Mobile App • Enforcement Activities • Escalation Matrix • Grievance Redressal • Support Services for all Stakeholders • Toll-Free Number with Integrated IVR • Integrated IVR • SLA Compliance Reports • Online Live Chat Support • Email Support Services Entitlement & Allocation Engine FPS-POS
5.
5www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Technical Architecture Diagram
6.
6www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. PDS Database Process Flow Mobile App Web Portal POS SMS Help Desk Email Consumer POS Registered Database Aadhaar Database Tamilnadu Database Cleansing & De-Duplication G2G Portal MIS Portal FPS POS Public Portal Mobile App Help Desk Validated Aadhaar Seeded Database for Operations
7.
7www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Value Proposition – Ration Card Beneficiaries Shop Status Entitlement Status Purchase History Grievance Redressal Individual Accountability Mobile App Fair Price Shop POS Public Portal Help Desk SMS Notifications
8.
8www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Mobile App – Ration Card Beneficiaries Register Complaints View Entitlement View Shop Operating Hours View Purchase History View Shop Stock Information Card related Services Special Offer Alerts
9.
9www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Beneficiary Services @ Fair Price Shops I can buy Commodities Securely via OTP I can Get Transactional Alerts on SMS I can buy Commodities via QR Code based Ration card Aadhaar Number Seeding Mobile Number Seeding Family Card Registration I can buy Commodities via Existing Ration card Fair Price Shop
10.
10www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Self Help Services – Public Portal Public Portal offers: • 360º Info about CS & CP Department • Online New card application • Information about Fair Price Shops • Beneficiary status – Shop Wise • Online Chat Services • Downloading of FPS mobile App • Feedback System Self Care Portal Service Offerings: • OTP Based Authentication • Purchase History • Complaint Registration / Tracking • Card Related Information • Card Mutation Services • Beneficiary wise entitlements
11.
11www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Help Desk Services Toll Free Number with IVR Live Chat Escalation Matrix Monitoring & Alerts SLA Compliance & Reports Knowledge Base for all Stakeholders Email Services Complaints & Grievance Redressal
12.
12www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. SMS Notifications / Services – Ration Card Beneficiaries Receive SMS Notification for: • Sales Confirmation • OTP for Sales Authentication • Card Related Request / Status • Special Festival Offers from CS & CP By Sending Pre-defined SMS Codes: • Commodity Stock balance @ shop • Open / Close Status of shop • Aadhaar Mapping • Know my Entitlement
13.
13www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Value Preposition for Fair Price Shop-Keeper End-to-End Fair Price Shop Automation Online / Offline Operations Daily Transaction Summary SMS alerts on Stock movement Toll-free Helpdesk Support Reconciliation of Transactions MIS Reports Inventory Management
14.
14www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Value Preposition at Godowns Outward Movement Tracking Delivery, Billing with Central Server In-Transit alerts to Fair Price Shop Keepers Mapping of Godown with Shops Delivery Vs Allocation Entitlement data – shop wise Linking to TNCSC System Integration between different Godown system
15.
15www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Inspection Mobile App We provide a dedicated mobile app for Inspections to Inspect operations at the FPS level. Scheduled and unscheduled Inspection for the shops are recorded through this app.
16.
16www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. SLA Reports – Uptime & Priorities POS Machine Uptime & Incident TAT Report Taluk No. of FPS Uptime Incident - POS & Charger FTD TAT in Mins MTD TAT in Mins No of Worki ng Days Total Mins per Day SI/ FPS FTD MTD FTD MTD Ariyalur 158 100.00 99.60 0 6 0 8429 22 600 SI Sendurai 70 100.00 100.00 0 0 0 0 22 600 Uadayarpalayam 217 100.00 99.98 0 2 0 531 22 600 SI Ariyalur Total 445 100.00 99.85 0 8 0 8960 22 600 Perambalur 283 100.00 99.94 0 16 0 2152 22 600 Thiruchirapalli 1196 100.00 99.90 2 103 15 16122 22 600 Kanyakumari 762 100.00 99.72 0 20 0 16876 13 600 Theni 516 100.00 99.94 0 10 0 2294 13 600 Virudhunagar 961 100.00 99.98 0 4 0 1106 8 600 Tuticorin 957 100.00 99.97 0 2 0 1175 6 600 Ramanathapuram 776 100.00 99.92 0 1 0 1062 3 600 Priority - P1 Priority - P2 Uptime Incident - POS & Charger FTD TAT in Mins MTD TAT in Mins Uptime Incident - POS & Charger FTD TAT in Mins MTD TAT in Mins FTD MTD FTD MTD FTD MTD FTD MTD 100.00% 99.97% 0 3 0 533 91.67% 99.62% 0 3 0 7896 100.00% 100.00% 0 0 0 0 100.00% 100.00% 0 0 0 0 100.00% 100.00% 0 1 0 133 99.69% 99.99% 0 1 0 398 100.00% 99.99% 0 4 0 666 96.89% 99.86% 0 4 0 8294 100.00% 99.91% 0 5 0 677 100.00% 100.00% 0 0 0 0 100.00% 99.90% 0 4 0 1060 100.00% 100.00% 0 0 0 0 100.00% 99.96% 0 5 0 353 100.00% 100.00% 0 0 0 0 100.00% 99.99% 0 2 0 62 100.00% 100.00% 0 0 0 0 100.00% 99.94% 0 16 0 2152 100.00% 100.00% 0 0 0 0 99.98% 99.93% 1 16 15 1351 100.00% 100.00% 0 0 0 0 100.00% 100.00% 0 3 0 54 100.00% 100.00% 0 0 0 0 100.00% 99.90% 0 5 0 1467 99.47% 99.98% 0 2 0 371 100.00% 99.95% 0 4 0 434 99.45% 99.98% 0 1 0 239 100.00% 99.85% 0 7 0 2658 100.00% 100.00% 0 0 0 0 Helpdesk Uptime Reports Help Desk 1-Apr 2-Apr 3-Apr . . 26-Apr 27-Apr Down Time (Portal / PRI Lines / IVR) in Minutes 0 0 0 . . 0 0 FTD Uptime 100% 100% 100% . . 100% 100% MTD Uptime 100% 100% 100% . . 100% 100%
17.
17www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. DepartmentStaff Skilled Trainers From Omne Agate FPS shopkeepers Training Plan Materials: - 1. Training Manual for Each POS / Department User 2. Video Contents, Power point Presentation through Projectors
18.
18www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. • Field App is used by Field Engineers to monitor SLA. • Tickets related to shops associated to them will be notified in the App. • Ticket Resolution is also captured through the App along with GPS Coordinates. • It is integrated with the Helpdesk Module. • Field Engineers Performance can be evaluated based on SLA, Shop visits, etc. Field App for SI Field Engineers
19.
19www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Field App for SI Field Engineers Field Engineers can monitor stock movement from Godowns to FPS Shops.
20.
20www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Value Proposition – CS & CP Dept. Users Customer Satisfaction Targeted Distribution – Efficiency & Integrity. Complete Transparency & Accountability State wide Entitlement Compliance Report Work-Flow Management Approvals for New Card Application / Mutations Tracking Commodity Distribution against Allocation - Shop / Taluk / District / State Planned and Surprise Inspections Enforcement Activities SLA Monitoring & Escalations Management State / District / Taluk level Live Dashboards MIS Reports
21.
21www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Transaction Confirmation by SMS • Paperless Receipts – Save our Environment • Quick & Efficient • No Duplicate Billing • Reduction in Manual Errors • Archived for future reference • Multi-Lingual Digital India Initiative PDS Bill No. 2015062707674117645. Items: Wheat (1.0) Rs. 7.50; Rice (1.0) Rs. 0.0; Sugar (1.0) Rs. 13.50; Kerosene (1.0) Rs. 13.60; Total Amt: 34.60 IN - TNPDS
22.
22www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Solution Highlights Software Application Technology – Open Source, Cloud based – In Compliance with Govt. of India Norms. Application Software – Modular, Customizable, easy deployment Structured Database with Configurable Entitlement Engine & SLA Management Supports – State’s other Departments – Database Requirements. e-POS – In Compliance with Govt. of India norms. Multi-Lingual Support Accountability – End-to-End (From Godown to Billing) Project – Configurable, Short Span of Implementation within 120 days Business Approach – BOO, BOOT, SLA based - Any State, Any Time, Ready for Deployment -
23.
23www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Plan of Implementation – 120 Days List of Activities for PDS Implementation Signing of Contract Requirement Gathering & Analysis Digitization of Beneficiary Database Printing of Smart Cards SRS Preparation & Sign Off Software Design & Development Software testing Data Center Setup Deployment of Software at Data Center Establishment of Project Management Unit Training of Departmental Staff Setting up Helpdesk & Manpower POS Device Deployment & Training at FPS Final Acceptance Test Go Live No. of Days 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 90 Days 100 Days 110 Days 115 Days 120 Days Implementation Time in Weeks 2 Weeks 4 Weeks 6 Weeks 8 Weeks 13 Weeks 18 Weeks
24.
Omne Agate Systems
Pvt. Ltd Tamil Nadu System Integrator
25.
25www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Omne Agate – Milestones
26.
26www.omneagate.com© 2016 Omne
Agate. All Rights Reserved. Omne Agate Strengths R&D – Hardware & Software Product Engineering & Development Operations & Maintenance Deployment 1.5 decade experience -Digital India - Make-In-India Organization with Strong Fundamentals Concept to Commissioning Build Own Operate Business Models Build Own Operate Transfer
27.
27 +91-44- 25613300 www.omneagate.comcontact@omneagate.com
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