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Libraries:
Managing or Leading?
ASSESSMENT PRACTICES AND METRICS IN A 21ST CENTURY PANDEMIC
LORRAINE J HARICOMBE, VP AND DIRECTOR, UT LIBRARIES
SEPTEMBER 25, 2020
Enrollment Profile (2015-2020)
Undergraduate
Graduate, etc.
Total
0
10000
20000
30000
40000
50000
60000
2015
2016
2017
2018
2019
2020
39619 40168 40492 40804
40163 40048
11331 11163 11033 11028 10927
10433
50950 51331 51525 51832 51090 50481
UT Research Expenditures
FY18 by source
UT Research Highlights
UT’s Research profile
• UT Austin ranks No. 33 in the world,
• No. 21 in the U.S. and
• No. 7 among U.S. public universities.
source 2020-2021 Center for World University Rankings
Teaching and Learning
156 Undergrad Degree Programs
237 Graduate Degree Programs
Highlights in Undergraduate Education 2014-
2019
• Overall four-year graduation rates have
increased from 55.1% to 69.8%
• Six-year graduation rates improved rising 2.8
percentage points in the past year to reach a
new high for UT of 85.6%.
Four-year graduation rates for African American and Hispanic students showed broadly similar increases during the same period
Questions?
What changes the world starts at UT Libraries
UTL Strategic Objectives
•Core
•IDEA
•Platform
We are all in this together
UTL: Ramping up…
Fall Library Building Hours:
• Sunday – Saturday, 7am-11pm
(students, staff, faculty)
• Closed to general public
Onsite services: (Research and help
desk/check out services
• Saturday-Sunday, 10AM-
6:45pm
• Monday-Friday, 9am – 6:45pm
UTL: Ramping up…
1,570
1,395
2,342
4,221
6,562
4,783
812 742
1,202
2,084
3,371
2,602
0 0 0 0
1,380
1,653
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
Month of April Month of May Month of June Month of July Month of August September 1 - 15
Use of e-resources in HathiTrust
Total users Total number of items accessed Pickup Items
UTL: Ramping up…
Collections Portal content increased by
680% with notable growth in several
areas:
• Architecture – 280% increase
• Benson – 160% increase
• Maps – 30,000% (from 46 maps to
over 14,000)
DAMS
From The Page
VRC
Collections
GIS + Geodata
Thermodex
Exhibits Alma/Primo
HRDI
Website
Voces
TARO
LSF
AILLA
AHPN
Kiosks
Blogs
LADI
Primeros Libros
• Windows
• MacOS
• RHEL
• Solaris
• CentOS
• Angular
• Django
• Drupal
• Word Press
• DjangoCMS
• Spotlight
• Blacklight
• GeoBlacklight
• PyPE
• Wowza
• SCCM
• Keyserver
• JAMF
• Ansible
• HTML
• Javascript
• PHP
• Python
• Ruby
• SOLR
• Viewers
• Cantaloupe
• IIIF
• Fedora
• OHMS
• MySQL
• Oracle
• Postgres
• MSSQL
• Jira
• Slack
• Teams
• Rancher
• Spinnaker
• Grafana
• Docker
• Prometheus
• Kubernetes
• RabbitMQ
• JScape
• Stonebranch
• Box API
• Jenkins
• Kombu
• NginX
• Netscaler
• Azure CDN
• Infoblox
• Guacamole
• HAProxy
• Github
• Artifactory
• PyLint
• Selenium
• Splunk
Operating SystemsDatabases
Prog Langs Networking
Dev Tools Infrastructure Support
Content Management Communication
Integration Tools Application Services
Credit: Dustin Slater, UT Libraries
Creativity & Innovation
Doing things differently
• Prepared virtual introductions
• Recorded search demonstrations
• Made resource-specific video tutorials
• Used Panopto, iMovie and other tools
• Transitioned from physical reserves to
e-resources
Questions?
Some observations
Prompt reaction
Safety a high priority
Emergency solutions
Some useful solutions may stick
Institutions/students/faculty agree that the pandemic was major disruption for
everybody (a good thing, no blame game)
Doing things differently
Budget impact
Collaborate on campus and beyond
Move from local to “at scale” solutions
Rethink economic and organizational
models
What do we have going for us?
Guarded optimism
Trust capital
Ready partners
Distinctive skillsets
Will continue to functions as partners in research/learning enterprises
What do we have going for us?
Collaboration
• ARL Association of Research Libraries
• HATHITrust Digital Library
• SPARC Scholarly Publishing and Academic Resources Coalition
• TDL Texas Digital Library
• CRL Center for Research Libraries
• TLCUA Texas Library Coalition for United Action
Academic/Research Libraries in Texas negotiating together for
decreased costs, improved access, and faculty ownership
v.20.9.16
26
Change readiness
VUCA environment
Volatility
Uncertainty
Complexity
Ambiguity
Change Readiness
The ability to continuously initiate and respond to change in ways
that create advantage, minimize risk
Organizations most likely to be successful in making change work to
their advantage are the ones that no longer view change as a
discrete event to be managed, but as a constant opportunity to
evolve.
◦ (Musselwhite and Plouffe)
Questions?

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Haricombe "Managing the Crisis or Leading Out of the Crisis?"

  • 1. Libraries: Managing or Leading? ASSESSMENT PRACTICES AND METRICS IN A 21ST CENTURY PANDEMIC LORRAINE J HARICOMBE, VP AND DIRECTOR, UT LIBRARIES SEPTEMBER 25, 2020
  • 2. Enrollment Profile (2015-2020) Undergraduate Graduate, etc. Total 0 10000 20000 30000 40000 50000 60000 2015 2016 2017 2018 2019 2020 39619 40168 40492 40804 40163 40048 11331 11163 11033 11028 10927 10433 50950 51331 51525 51832 51090 50481
  • 5.
  • 6. UT’s Research profile • UT Austin ranks No. 33 in the world, • No. 21 in the U.S. and • No. 7 among U.S. public universities. source 2020-2021 Center for World University Rankings
  • 7. Teaching and Learning 156 Undergrad Degree Programs 237 Graduate Degree Programs
  • 8. Highlights in Undergraduate Education 2014- 2019 • Overall four-year graduation rates have increased from 55.1% to 69.8% • Six-year graduation rates improved rising 2.8 percentage points in the past year to reach a new high for UT of 85.6%.
  • 9. Four-year graduation rates for African American and Hispanic students showed broadly similar increases during the same period
  • 11. What changes the world starts at UT Libraries
  • 13. We are all in this together
  • 14. UTL: Ramping up… Fall Library Building Hours: • Sunday – Saturday, 7am-11pm (students, staff, faculty) • Closed to general public Onsite services: (Research and help desk/check out services • Saturday-Sunday, 10AM- 6:45pm • Monday-Friday, 9am – 6:45pm
  • 15.
  • 16. UTL: Ramping up… 1,570 1,395 2,342 4,221 6,562 4,783 812 742 1,202 2,084 3,371 2,602 0 0 0 0 1,380 1,653 0 1,000 2,000 3,000 4,000 5,000 6,000 7,000 Month of April Month of May Month of June Month of July Month of August September 1 - 15 Use of e-resources in HathiTrust Total users Total number of items accessed Pickup Items
  • 17. UTL: Ramping up… Collections Portal content increased by 680% with notable growth in several areas: • Architecture – 280% increase • Benson – 160% increase • Maps – 30,000% (from 46 maps to over 14,000)
  • 18. DAMS From The Page VRC Collections GIS + Geodata Thermodex Exhibits Alma/Primo HRDI Website Voces TARO LSF AILLA AHPN Kiosks Blogs LADI Primeros Libros • Windows • MacOS • RHEL • Solaris • CentOS • Angular • Django • Drupal • Word Press • DjangoCMS • Spotlight • Blacklight • GeoBlacklight • PyPE • Wowza • SCCM • Keyserver • JAMF • Ansible • HTML • Javascript • PHP • Python • Ruby • SOLR • Viewers • Cantaloupe • IIIF • Fedora • OHMS • MySQL • Oracle • Postgres • MSSQL • Jira • Slack • Teams • Rancher • Spinnaker • Grafana • Docker • Prometheus • Kubernetes • RabbitMQ • JScape • Stonebranch • Box API • Jenkins • Kombu • NginX • Netscaler • Azure CDN • Infoblox • Guacamole • HAProxy • Github • Artifactory • PyLint • Selenium • Splunk Operating SystemsDatabases Prog Langs Networking Dev Tools Infrastructure Support Content Management Communication Integration Tools Application Services Credit: Dustin Slater, UT Libraries Creativity & Innovation
  • 19. Doing things differently • Prepared virtual introductions • Recorded search demonstrations • Made resource-specific video tutorials • Used Panopto, iMovie and other tools • Transitioned from physical reserves to e-resources
  • 21. Some observations Prompt reaction Safety a high priority Emergency solutions Some useful solutions may stick Institutions/students/faculty agree that the pandemic was major disruption for everybody (a good thing, no blame game)
  • 22. Doing things differently Budget impact Collaborate on campus and beyond Move from local to “at scale” solutions Rethink economic and organizational models
  • 23. What do we have going for us? Guarded optimism Trust capital Ready partners Distinctive skillsets Will continue to functions as partners in research/learning enterprises
  • 24. What do we have going for us? Collaboration • ARL Association of Research Libraries • HATHITrust Digital Library • SPARC Scholarly Publishing and Academic Resources Coalition • TDL Texas Digital Library • CRL Center for Research Libraries • TLCUA Texas Library Coalition for United Action
  • 25. Academic/Research Libraries in Texas negotiating together for decreased costs, improved access, and faculty ownership v.20.9.16
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  • 28. Change Readiness The ability to continuously initiate and respond to change in ways that create advantage, minimize risk Organizations most likely to be successful in making change work to their advantage are the ones that no longer view change as a discrete event to be managed, but as a constant opportunity to evolve. ◦ (Musselwhite and Plouffe)