1. Barry Timm, Principal, Application Mgmt. Services
Mobile +1 313 445-7138
EXPERIENCE SUMMARY:
Barry is a Senior Applications Managed Services leader, with 32 years IT experience, delivering
the full scope of Applications Management ITIL based services in large, complex, global, multi-
cultural, corporate IT environments.
Highly successful track record in leading and managing very large Applications Managed
Services Delivery teams across multiple regions, countries and cultures. Supporting global client
corporations with Managed Service deliverables, often under critical client SLAs.
Strong and effective experience in partnering with client management at the VP/Director level.
Strong communicator and extremely effective Managed Services delivery leader, who is able to
extract the very best from his team(s), to drive the maximum benefit and value to our clients
while meeting internal financial and delivery expectations.
Focus on continuous improvement, transformations, stabilization of applications, incident and
cost reduction, applications support responsiveness and resolution improvements,
communications of status and transparency.
Significant auto industry experience (30+ years), as well as retail / consumer products and
textiles industry experience.
Extremely client-focused and has a reputation for honesty, transparency and hard work while
being easy to work with and dedicated to providing exceptional service.
RELEVANT EXPERIENCE:
June 2014 to Current. Service DeliveryExecutive, Applications Management.
Assisted and led multiple Flying Squad internal improvement activities in the
Applications Support space, across the globe – including Norway, Sweden, Canada & in
the USA.
 Primary focus to improve service delivery efficiency and client satisfaction in
specific delivery areas
 Secondary focus to assist in solutioning internal improvements, delivery
processes, skills assessments, role analysis and skills gaps, and
create/improve plans to adress these improvements, and then track and
monitor execution against these plans.

2. Barry Timm, Principal, Application Mgmt. Services
Mobile +1 313 445-7138
Jan 2014 to June 2014. Service DeliveryExecutive, Applications Management.
Role of a Service Delivery Executive, Applications Management, with responsibilities for
the Delivery of all services with a Managed Service model at a global consumer products
retail company in San Francisco.
 Responsible for review, analysis and systemic improvement plans for the
delivery of challenging Applications Support accounts.
 Successfully stabilized this retail SAP account that had faced significant
internal transformation challenges, in 3 months (mid-January 2014 thru mid
April 2014) – turning a RED delivery status to GREEN in 3 months.
 Led the management of teams supporting multiple SAP modules – including
FICO, OTC, RTC, GDSP, BI/BO, PI, BASIS, SECURITY, etc.
 Established strong client relationships and implemented improved internal
support processes and communications and governance processes.
 Implemented multiple, transparent, operational metrics and reports to identify
and resolve operational issues proactively before they became high-impact
issues to the business.
 Managed the transition out from the account, with great appeciation by the
client in terms of providing KT, support delivery transition assistance and an
event-free transition to the new client delivery model.
2009 to 2013. Global automotive client, Detroit, Michigan, USA
Role of the overall Global Capgemini Delivery Manager for a leading (“Big 3 OEM”)
automotive manufacturer in Detroit, responsible for all Applications Sustain delivery
under the Capgemini Delivery Executive.
 Responsible for all Sustain services delivery at the automotive client, leading
a team of 490 IT professionals in USA, Canada, Mexico, Brazil, Argentina,
UK, Germany, Spain, Italy, Poland, Australia, Korea, China and India.
 Providing Applications Management and Delivery services to 40+ client
countries, in NA, EU, AP and LAAM regions.
 Helped transform the client’s large portfolio of custom, local, apps into fewer,
more cost-efficient, more robut, global applications – reducing the Apps
portfolio count by 40% in 4 years.
 Supporting 140 key applications in the Dealer Systems and Sales Reporting
functional space, with very tight SLA expectations and high potential
penalties.
 Client applications include primarily custom Java, dot-net, Oracle, SLQ-
server, SunOne, IIS, DB2, Cognos, Suse and Red Hat Linux, Unix, Microsoft,
AS400, Visual Basic and Lotus Notes applications.
 Frequent interactions with the client Director level IT staff, discussing hot
topics, cost savings initiatives, team performance, transformation activities,
planned deployments, contract and scope changes, business/IT satisfaction.

3. Barry Timm, Principal, Application Mgmt. Services
Mobile +1 313 445-7138
 Implementation and deployment of key Capgemini AM Delivery processes,
including Lean IT, Rightshore model, FMA, Deliver, OAE, Six Sigma and
other related quality and cost savings initiatives, all under the auspices of ITIL
compliant processes.
 Personally designed and implemented a sophisticated pricing model to
maximize revenue potential related to contract scope changes within the
bounds of client rate card expectations, while maximizing cost savings.
 35% reduction in client tickets over 3 years.
 30% reduction in staffing levels with similar/growing Applications functional
scope, over 3 years.
 Contribution Margin exceeded stretch targets every year.
 Excellent SLA performance metrics and penalty performance, despite critical
apps requiring a maximum of 11 minutes outage per incident.
 Received the Top rated IT Supplier award from the client, with the highest
customer satisfaction rating, multiple annual awards.
2001 to 2009. Automotive Supplier, Detroit, Michigan, USA
Role of the overall Capgemini Delivery Manager/SDM for a leading automotive Supplier
in the Detroit, responsible for all Applications Sustain delivery
 Responsible for all Sustain services delivery at the automotive supplier,
leading a team of 250 IT professionals in USA and India.
 Supporting a suite of SAP ERP modules and over 100 custom and
Peoplesoft applications
 Supported SAP Projects and Global SAP templates for quick deployment of
Assembly and Warehouse operations across the globe.
 Implementation of Capgemini’s “Failure Mode Analysis” (FMA) to reduce
repetitive issues by 40% over 5 years.
 50% reduction in staffing over 5 years
 Zero SLA performance failures
 Strong client relationship
 Highest client supplier rating
1999 - 2001. Railroad company, Jacksonville, Florida, USA
Role of the overall Capgemini Applications Sustain Delivery Lead for a leading East
Coast Railway, responsible for all Applications Sustain delivery
 Responsible for all Sustain services delivery at the railway, leading a team of
40 IT professionals in USA.
 Supporting 50+ custom and Oracle ERP applications

4. Barry Timm, Principal, Application Mgmt. Services
Mobile +1 313 445-7138
 Implementation and sustain of multiple Oracle ERP modules, including
Inventory Management, Asset Management, General Ledger, Accounts
Receivables, Accounts Payables, Projects

5. Barry Timm, Principal, Application Mgmt. Services
Mobile +1 313 445-7138
PRIOR EXPERIENCE:
1991-1998. Automotive and Textiles industries, Port Elizabeth, South Africa.
IT Manager from Systems Analyst from Programmer
 Multiple IT roles within Textiles and Automotive industries, in South Africa,
from Programmer (COBOL, SPEED, MAPPER, FORTRAN, VISUAL BASIC,
ORACLE) to Systems Analyst, to Senior Project Manager, to IT Manager
 Personal (hands-on) implementation of multiple Oracle ERP modules,
including GM, FA, AR, AP, INV, MRP, OPS.
 Implementation of visual plant floor systems and bar-code scanners
interfacing with Oracle ERP at an auto clutch manufacturer
 Implementation of Medusa CAD/CAM system
TRAINING:
 Trained in Germany (LuK) in IT Systems administration and CAD/ systems.
 Oracle ERP – General Ledger, Fixed Assets, Accounts Receivables,
Accounts Payables, MRP, Operations, Inventory
 Oracle DBMS
 Oracle Discoverer (administrator/development level)
 Capgemini Deliver Methodology
AFFILIATIONS/CERTIFICATIONS:
 Certified Service Delivery Manager Level III, Capgemini
 One of only two in the USA, in the Apps management space.
 Certified ITIL V3
 Oracle ERP and DBMS administration.
ACADEMIC EDUCATION:
 4-year IT degree, PE Technikon, South Africa
 4 years Economics & Business Administration, Rhodes University, South
Africa
 Higher Grade Matriculation levels, Muir College Boys High School, South
Africa – all subjects passed on the Higher Grade (University entrance
exemption)